SnapSupport
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- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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SnapSupport Review
SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.
Vorteile
The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.
Nachteile
The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.
- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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revieew so fat
good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs
Vorteile
allows field techs to upload in real time completed work in a template to be saved in PDF form.
works on all platforms
The development team is helpful and quick to respond to issues
Nachteile
pdfs don't save with a title of the Document
the chat function is clunky
alerts don't always work
cant generate PDFs from the mobile app
issues with crashing and freezing during at end of uploads
