Digimind

Vorteile

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action.

Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

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Social data from the likes of Facebook can be quite limited

Sentiment function could be more accurate

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Digimind is very realiable and easy to use.

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I don't have any complaints against it yet. I'd definetely recommend it.

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I really don't know...I cannot imagine they are better at anything than their competitors

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I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more.

Vorteile

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

Nachteile

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

Vorteile

Ease of use and option of direct import of news into Digimind tool

Nachteile

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

Vorteile

- Update and available information in the fields of interest

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- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide

Vorteile

I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates.

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There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content.

Vorteile

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis

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Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query

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It's a powerful monitoring solution and offers a great sentiment analysis .

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Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions

Vorteile

Usually I overview our competitors work and news.

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No additional idea for now, may be if I have more time I can use this SW more often.

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Comparison with industry in different aspects

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I am not sure that there is a feature in the product we did not need

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Easy to use and the interface is consistent. We have the possibility to import information from social networks

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Good software but too many false promises and the customer service is not professional

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Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible.

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Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info.

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Easy to use and configure, it's a great software

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It's easy to configure but it takes time

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can find what is going on and what is new for us

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nothing as this is for many peope so not easy to customize every requirements

Vorteile

The ability to create different dashboards depending on the needs

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Some features can be quite hard to change