eHopper

Vorteile

The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it.

Nachteile

The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate.

Vorteile

Consistent up time, ease of use, and overall great support to help with understanding the wide variety of features offered.

Nachteile

One or two features require a bit of understanding to get it setup right.

Vorteile

Easy to set up on your own and to use. My custumers were able to place theirs orderwithout issues

Nachteile

purchasing add to echopper instead of using third-party like QuickBooks.

Vorteile

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Nachteile

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.

Vorteile

Very detailed oriented. [sensitive content hidden] did a great job of identifying my problem and offering a solution

Nachteile

Email correspondence rather than phone or online

Vorteile

Support is amazing and the interface is very easy to use. Anna & Valerie have helped us tremendously.

Nachteile

They could update more training videos. Some are outdated but support always has the answer anyways.

Vorteile

To start: There is very little to no issues in feedback. Overall, a GREAT (all caps to express positive experience) quality of product. The assigned specialist will guide you by the thorough intake of your business needs and vision for payment processing. Genuine staff that want to keep your business.

Nachteile

None. Really cannot think of any....eHopper really does support the business client.

Vorteile

Immediate help in dealing with my issue and resolved in a fast efficient and professional manner.

Nachteile

In my current interaction there's nothing that I can say I was unhappy with and would need to rate.

Vorteile

Easy to use, good customer service good price

Nachteile

new beck office updates, took me a double tome to do my inventory:{

Vorteile

All the features of ehopper has made our work easier

Nachteile

I wish my package had clock in clock out service

Vorteile

Availability on poynt platform, inventory management, reporting

Nachteile

Inability to offer a refund without card present. Inability to do partial refunds. Sometimes transactions are missing, they show up in poynt but not in ehopper. Definitely still some bugs. No phone app. Lack of built in and included in plan customer data collection

Vorteile

The customer service provided by [sensitive content hidden] was exceptional. Despite facing multiple challenges and hurdles, she navigated them with grace and ease, consistently answering my numerous calls. [sensitive content hidden] not only efficiently handled the complexities but also secured an incredible bundle deal for me, setting up my startup for less than $200.00. Her efforts made the entire experience seamless, and I highly recommend their service.

Nachteile

The so-called "con" is not really a downside. The only advice I can give is to be prepared for receiving top-notch equipment. You're getting a high-quality product along with an excellent program that includes unlimited training. Adjusting to everything new may take a bit of time since they offer a lot, so my suggestion is to start by uploading the necessary apps, learn those first, and gradually incorporate the fantastic additional features as you become more comfortable.

Vorteile

Accessibility, User Friendliness, and Stability

Nachteile

It sticks at times with the all in one POS

Vorteile

Great customer service! No long wait times on hold and quick resolution to my problems.

Nachteile

At this point I haven't experienced any negative aspects of eHopper

In Betracht gezogene Alternativen

Warum eHopper gewählt wurde

Gründe für den Wechsel zu eHopper

Vorteile

I was able to try it for free 1years with all the function I desired before to pay something for it, second store opened.

Nachteile

the way of the refund work for a small business sometime it isn't convenient for our customer but we always figure it out for them at the end.

Vorteile

EHopper is very easy to use and have had a good experience

Nachteile

I haven’t had any big issues. I had an issue in the beginning but got resolved

Vorteile

The absolutely best in Customer Support. They respond immediately when requesting assistance.

Nachteile

Limited reporting. Limited personalized customizing of our online store website.

Vorteile

Ease of use
Quick set up
Customising is easy

Nachteile

We only use it for a few not for profit events each year and an annual fee reduces our contribution to the school

Vorteile

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Nachteile

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Vorteile

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Nachteile

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Vorteile

Not sure what to say here as mainly posting for the bad support

Nachteile

support is not consistent... we are located in South Africa...we have an issue with our printer.
Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Vorteile

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Nachteile

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu eHopper

Vorteile

Easy of use, products display, currency options

Nachteile

Diagrams of restaurant tables, price of the product

Vorteile

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Nachteile

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Vorteile

Looks Great - easy for the staff - back office is what i have been looking for

Nachteile

stock take is not doing what i need

Need a fast cash out to help staff when bar is busy

need more metric measurements for australia

Vorteile

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Nachteile

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Vorteile

I love everything that ehopper does and has to offer.

Nachteile

I don't have anything to say about the least because I love it!!

In Betracht gezogene Alternativen

Warum eHopper gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu eHopper

Vorteile

The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well

Nachteile

They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode

Vorteile

Its organized and easy to use, it tracks information well and accessibly

Nachteile

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Vorteile

Easy to use pos. Anyone can use checkout.

Nachteile

Difficult connecting to Quickbooks. Although I have just recently tried.

Vorteile

- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot

Nachteile

- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Vorteile

I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.

Nachteile

No cons. I wish more restaurants and service-based business would use this type of interaction.

Vorteile

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Nachteile

I have not figured out how to transfer data to my Quick Books Destktop.

Vorteile

It is beautiful and simple to learn. Very user friendly.

Nachteile

The software is great, can't think of anything I don't like

Vorteile

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Nachteile

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

Vorteile

It is very easy to learn. and to implement.

Nachteile

Presently all futures fit into my sales.

Vorteile

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Nachteile

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Vorteile

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Nachteile

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Vorteile

The whole program saves me money. It’s an all in one unit.

Nachteile

The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

Vorteile

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

Nachteile

None at all. Been very happy with my overall experience.

Vorteile

Simple to setup and get running. Competitively priced for entry level point of sale.

Nachteile

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Vorteile

Is very easy, this software has everything what I needed

Nachteile

Umm just sometimes is slow. But they have good technical support.

Vorteile

The most attractive thing about using this software is that it is user friendly.

Nachteile

I have no more idea about the least thing of this software.

Vorteile

Do not like nothing at all!!! To many steps and not user friendly

Nachteile

It is not user friendly and the reports are not what i like for break down.

Vorteile

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this.

Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.

Nachteile

The customer support and sales. The product itself is fine.

Vorteile

eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features.

Nachteile

I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful

Vorteile

Back office features have good funtionality

Nachteile

Inventory managment have less features functionality

Vorteile

Ease in making a transaction
Functions well
Looks nice

Nachteile

Quite difficult to set up (loading products and variations etc)

Vorteile

the layout of the pos and back office are very easy to understand.

Nachteile

compatibility.

Vorteile

Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.

Nachteile

Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.