Mindbody – Bewertungsseite 2

Vorteile

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Nachteile

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

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Vorteile

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

Nachteile

I strongly caution against engaging with Mindbody for your business needs.

Vorteile

There are so many reasons why we use MINDBODY, the usability of the platform from a business and consumer perspective. It's globally recognised and I always enjoy the sharing of insights. Reports are easy to run and it adapts well to mobile use.
Our social marketing agency also uses MBO, so it makes our job easier.

Nachteile

I sometimes find it can be clunky in terms of users journey/steps - you have to click back and forth, with too many clicks for each step. You also have to wait for the screen at each step.

Vorteile

All the different reports are good. User interface seems pretty straight forward.

Nachteile

Response lag. Contact Logs window doesn't close when you select one. Sometimes I would like to run reports with if/then options, but I've learned to work with what's available. I don't really like the marketing suite, but we don't pay for any add-ons either. It takes a long time to fix bugs.

Vorteile

The Lay out of classes was pleasing to the eye.

Nachteile

Customer service took forever to respond.

Vorteile

Nothing at all. My experience was different. Poor customer service, poor customer support. Generic emails that the support team is sending. The issue was that after my subscription, I couldn't have access to the app for two weeks. I ended up canceling the subscription.

Nachteile

The so-called 3 months free promotion they have going on is not free. They will lock your account until the time expires. So basically scamming people.

Vorteile

Mindbody has every single functions we need and can think of. And the team keeps bringing out new updates to improve functionality and flexibility for studios.

Nachteile

Sometimes some functions are hidden too deep in the setting menuss

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Vorteile

It has easy scheduling, apps are easy to use.

Nachteile

Very hard to set up appointment types and get them so everyone can see them. Very difficult to sell product out of. It may be okay for gyms, but not great for clinic settings

Vorteile

Pretty easy to use overall. We switched from a very basic software program so initially the features were nice and allowed for different sales paths that we enjoyed offering to clients.

Nachteile

Constant price increases and upcharging for features.

Vorteile

Mindbody continues to improve every year.

Nachteile

Sometimes there are bugs in the system that cause glitches or downtime.

Vorteile

Available across the country so clients can book in advance.
Ease of rosters

Nachteile

Expensive. Have to have an instance for each site.
Recent Upgrades were not Upgrades. They messed things up.
Inability to customize reports.

Vorteile

Fast to respond and pleasant support team. Haven't had any sort of outage.

Nachteile

Marketing text can have scheduled time to send text. Insites tabs don't all correspond and require multiple different topics to get the info we need. When creating list for emails / text I have to download list, save a new excel file and re-upload wasting time. emails don't match when sent and viewed through phone. Notes do not allow enough text without buying an external application.

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Vorteile

It was easy to setup client appointments within the application

Nachteile

The calendar looks a bit wonky so I used a different calendar alongside this.

Vorteile

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Nachteile

Lots of bugs and things take a bit to get resolved

Vorteile

I love that recent client searches always pop up! It is a life saver.

Nachteile

I wish the interface looked more modern, sometimes it feels vintage.

Vorteile

Easiest to use compared to other scheduling systmes

Nachteile

the least i like about the system is that it is a bit pricy

Vorteile

Flexible client scheduling, calendar, employee management

Nachteile

No dark mode, updates break some features, slow ui and updating

Vorteile

It had all the features you needed for operating a small fitness studio

Nachteile

I can’t remember the specific details at this time but I remember that I wasn’t able to offer session packages in a certain way and had to switch to biweekly billing as a work around.

Vorteile

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Nachteile

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Vorteile

NOTHING! My experience has been nothing but problematic.

Nachteile

-Customer service is awful
-Expensive
-They lock you into contracts without you knowing
-Will not tell you if your account rep leaves the company

Vorteile

I like that we can handle almost all of our business needs in one application.

Nachteile

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

Vorteile

The scheduling interface is good and can see all the details needed.

Nachteile

There is no way to do paid in or outs. And there is not a report that has everything covered that is needed. Need to access four different reports to get all the information needed.

Vorteile

The human representatives are amazing - they listen, they're efficient, and knowledgeable. The sales reports are easy to download and the data is compelling and relevant.

Nachteile

I wish I could award multiple memberships to one client.

Vorteile

I love how easy it is as an instructor to pay attention to my class attendance and scheduling.

Nachteile

I would love to be able to access payroll details from the app.

Vorteile

Overall they cover our needs as far as scheduling and pos.

Nachteile

They lack integration with bigger outside vendors which would help streamline some processes for us. Additionally - the scheduling process can hinder sales as clients have to be logged in to purchase products or services through MB.

Vorteile

Alot of options, reports and ways to use the software

Nachteile

kept increasing the price every year and no loyalty to long term customers

Vorteile

Ease of use for signing up for classes and gym time.

Nachteile

Sometime the servers go down for a few minutes and we can't sign people in for that time. (Gym front desk)

Vorteile

Mindbody can handle most of what our growing business throws at it. Support is wonderful and they can help you do what you need to do.

Nachteile

It has some hard road blocks in the software architecture that can be frustrating.

Vorteile

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Nachteile

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Vorteile

great for marketing. I really enjoy their templates to use for email campaigns where i just need to change some stuff around.

Nachteile

has some technical problems. Some of their customer support aren't too helpful

Vorteile

The simplicity and user friendly app available on phones.

Nachteile

Mindbody is quite pricy for clients to have an account with.

Vorteile

This program is very easy to use, we have multiple spas, and they inter contact, east to book clients, had membership and cand set any date to make it customer friendly. The have amazing customer support if you have any questions ever.

Nachteile

There was nothing we did not like about this system. This is the only system i would ever use.

Vorteile

Ease of scheduling and booking clients. Payment processing.

Nachteile

Need family based profiles. They only do individual profiles which causes issues with families.

Vorteile

los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc.

Nachteile

En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica.

Vorteile

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Nachteile

Always raising the price. And sometimes the tech support was not there to help me

Vorteile

Mindbody is very easy to use and through the application, I am able to plan ahead while away from work.

Nachteile

Would like capability to layer appointments with same provider

Vorteile

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Nachteile

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

Vorteile

there is nothing worth for anyone to pay for Mindbody. They are big, they dont care about you little money every month. They have the good tech focusing on to make their review looks good but not doing they suppose to do.

Nachteile

Their management is very sloppy. techs are spoiled. Nobody care about their business. if you really care about yours, stay away from this damn site

Vorteile

Amazing tech support both on the phone and online. A comprehensive suite of products that can handle many different gym setups with a wide variety of services. The mobile apps are great for trainers and clients to manage their training schedules.

Nachteile

Mindbody has become increasingly more expensive over time. The tiered approach initially worked, but you really need to pay for the premium to get all of the features - many of which were not necessary for our needs. There is value only if you can leverage the entire suite of products.

Vorteile

Easily navigatable and easy to make changes

Nachteile

No issues at all with MindBody, it was my favorite of the scheduling programs ive used

Vorteile

ease of use and functionality. I'm able to store account info, take payments seamlessly and utilize scheduling in one app

Nachteile

the log in process was a bit tricky at the beginning

Vorteile

*Business app is helpful for quick glances at accounts and sales
*varying reports

Nachteile

*This program is made for the boutique industries of estheticians, workout studios, etc. My company uses it for dog training and there are a lot of workarounds that we have to do to make the program function for us. It would be great if I owned a yoga studio but unfortunately, I don't.

Vorteile

I asked to cancel several times. Because I was not getting any leads .a very expensive booking system

Nachteile

I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel.

Vorteile

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Nachteile

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Vorteile

What I like most about the Mindbody app is the ease of use.

Nachteile

What I like least is when I get dropped and have to sign in again and I only have a few minutes between clients.

Vorteile

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Nachteile

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

Vorteile

Its helpful for booking lots of workout classes

Nachteile

It's not easy to navigate to my membership or studios I regularly book, it seems to prioritize showing me studios I've never been to and don't care about.

Vorteile

It is easy to use, always helpful when I have questions.

Nachteile

When there are updates, the entire system does not work.

Vorteile

Schedule reminders would notify me frequently, often when I had completely forgot

Nachteile

Client management needed more options for communication

Vorteile

The interface is great and easy to navigate.

Nachteile

I wish you could create sessions and classes from the app.