Mindbody – Bewertungsseite 3

Vorteile

It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there.

Nachteile

When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees.

Vorteile

Its easy to use. It shows all my appiontments easy.

Nachteile

Sometimes its lags or takes a while to load.

Vorteile

The UI's are nice and clean. There is a lot of functionality

Nachteile

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

Vorteile

MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers

Nachteile

customer service does not respond quickly. the software is a bit slow and bugs

Vorteile

Everything all in one place. Schedules, appointment counts, contracts, payment.

Nachteile

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Vorteile

Fairly easy to use the email functions and member communications functions. I was able to teach myself or use help topics to figure out how to do most things.

Nachteile

Reporting is not easy to use or to find. The system has multiple limitations and is not user friendly. There is no "shopping cart" experience where I could resell or cross sell. Customer service is a nightmare.

Vorteile

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

Nachteile

I’m just disappointed on its customer services. it takes a long time to take action.

Vorteile

easy to navigate and use both on the business side and as a consumer

Nachteile

Cannot easily pay for another client and is time consuming to look up retail items individually rather than quick links or ability to scan

Vorteile

Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time.

Nachteile

They keep updating with the times and take in business feedback.

Vorteile

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Nachteile

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Vorteile

It has so many features! As an admin, I have the freedom to customize the services we offer.

Nachteile

It has so many features. It might take time to familiarize everything.

Vorteile

Mindbody is very efficient and user friendly.

Nachteile

I honestly can't think of anything. Ive used numerous e-charting/scheduling systems over the years and MindBody is definitely one of the best.

Vorteile

Cost, but if you want anything of value it is an add-on and they integrate with other companies.

Nachteile

They refuse to handle or solve any problems issues in house. They outsource staff with people who don't fully understand the issues and never solve anything on the first attempt.

Vorteile

Easy to use and easy to change things. Also schedule online is easy.

Nachteile

There are 5 different ways to do the same thing.

Vorteile

What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account

Nachteile

What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.

Vorteile

Easy adding and cancelling clients from classes and appointments.

Nachteile

Reports very limited on basic version. Especially monitoring customer account balances (# classes left).

Vorteile

I used this product mainly to sign people into class and occasionally to book people in for a treatment. I appreciate that Mindbody offer the opportunity to do both and allow for therapists to run their practice out of the studio. I cannot comment on the quality of charting options available.

Nachteile

I have used this platform for 8 years and I have never grown to love it. It frequently glitches. It isn't the most user-friendly. The last time I used it, they were trying to implement a new UI to sign people into classes. Instead of presenting an inviting, easier format, it's just incredibly annoying and counter-intuitive. Turning the prompt down once doesn't work; every time I log back into my account I have to click on a small button to use the old version.

Although I don't know the cost, I have heard from many that it is very expensive for what it is you're getting.

Vorteile

MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive.

Nachteile

The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence.

Vorteile

I love the ability to print and send off monthly reports. It makes it easy from an accounting perspective. Clients love it as well to book into classes, cancel classes, or looking at the schedule.

Nachteile

Yes, it's a bit on the pricier side, but costs less than an accountant and I get the data I need. The ease makes it worth it.

Vorteile

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

Nachteile

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Vorteile

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Nachteile

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Vorteile

It is an easy system to use. Very user friendly, especially for onboarding new employees to use.

Nachteile

It can get a little glitchy. Often times employees are not able to log in.

Vorteile

It is very easy to schedule and very easy to cancel appointments, I like the idea of different categories of fitness classes and activities that allows you to filter per interest and distance

Nachteile

There is nothing I can point out as negative, it is a very easy to use, seld explanatory amnd easy to navegate scheduling tools for fitness, yoga and other related activities

Vorteile

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

Nachteile

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

In Betracht gezogene Alternativen

Warum Mindbody gewählt wurde

Gründe für den Wechsel zu Mindbody

Vorteile

Nothing, I wish I could go back in time and reverse ever using them. Over charging, no refunds, billing without consent, no receipts

Nachteile

Hours and days of being on hold. Endless glitches with no solution Charges for no reason with no receipt

In Betracht gezogene Alternativen

Warum Mindbody gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Mindbody

Vorteile

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Nachteile

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Vorteile

Its easy to use and manage appointments and clients.

Nachteile

App crashes with customized app or branded app.

Vorteile

This has been a life saver when it comes to booking !!!! Super easy to use

Nachteile

This is one software dont believe has any cons

Vorteile

I daily use this feature to schedule important classes. I appreciate the ease in use and quickness of app.

Nachteile

Sometimes if client does not refresh system on their side it will show that you owe something and keep on showing even if you don’t.

Vorteile

With Mindbody, handling reservations and business scheduling.
It is affordable and smooth while using.

Nachteile

No problems with Mindbody. It is an amazing solution.

Vorteile

I remember using Mindbody years ago. It has come a long way since then. They must be taking feedback seriously.

Nachteile

I find that some businesses have their business on mindbody plus their own app plus a website. Sometimes it get confusing which one to use.

Vorteile

Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.

Nachteile

I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.

Vorteile

It had everything I needed to run a dance studio with little to no competitors. I liked that I could do lots of my marketing activities within the platform.

Nachteile

It was expensive and crashed/was not the most user friendly according to my clientele.

Vorteile

Being able to schedule appointments with clients I service. Easy to see availability of my schedule and allows my clients to see availability. No need to communicate with them outside of the app. Simple and organized.

Nachteile

Notifications when things change on my schedule. Before appointments begin, I have to make sure that the client is still coming in by checking the schedule. There have been times I did not receive notice they cancelled.

Vorteile

I liked the clean UI of the backend. It was easy to find a customer and add services/classes.

Nachteile

It was a little difficult to backtrack and make changes if you just added a class or service to a customer. It takes some learning to do it with ease, just a but of a steep learning curve. Wish it were easier to make changes.

Vorteile

Great fitness app, for likeminded people.

Nachteile

Nothing. All good no glitches. Works well

Vorteile

It was easy to use and had options other than just reservation

Nachteile

nothing, I personally loved everything about it .

Vorteile

Originally, I really liked all of the gadgets they had to help streamline the check in and check out process, but the equipment they sent was slow and worked poorly after a short time of use.

Nachteile

They were VERY expensive. All of the upgrades that were really desired for the business were too expensive to be cost effective.

Vorteile

Mind and Body is easy to use for scheduling my yoga time. It lets me pay upfront for a class and holds my spot.

Nachteile

Nothing. It’s so easy and convenient to use.

Vorteile

It's pretty user friendly, easy to find what you need and has what I need to stay on top of my clients.

Nachteile

I don't really have any cons to speak of

Vorteile

I downloaded MindBody to easily book and schedule appointments at my local fitness and spa. I don’t pay any fee to use this service and app and it saves me a lot of time and energy when needing to book an appointment.

Nachteile

The App layout is fantastic but based on what data the store provides it can be a clunky experience and cause frustration to use because it’s not seamless

Vorteile

Nothing. It really was over-promised and underdelivered

Nachteile

Everything. It was not a good system to use

Vorteile

It was a very easy to use app and has what you need - schedule, account info, able to book directly on the app.

Nachteile

You need a separate mind body account for each of the venders.

Vorteile

I enjoyed mind body as an easy way to keep track of appointments and payment.

Nachteile

I do not enjoy that some users don’t like to use the app due to not wanting technology or showing up without using the app.

Vorteile

Mind body made it easier for me to manage clients. I love that they have an app option (it's an additional cost) because I'm able to send push notifications to my clients.

Nachteile

Sometimes I'd have issues with clients being overcharged.

Vorteile

Being able to set and manage my appointments and class schedules was perfect.

Nachteile

Sometimes there seems to be extra clicks to get to what you are looking for, but ultimately not really a problem.

Vorteile

I liked the idea of managing members online and having a robust database.

Nachteile

The learning curve was steep for someone who was computer savvy.

Vorteile

I like that you can book ahead for classes which takes the worry away for whether or not there will be a spot for you.

Nachteile

The odd time I have to close the app and restart as it has frozen up.

Vorteile

We used the Mindbody Online (MBO) daily to check schedules, change appointments and contact clients via text regarding their appointments. Grea ttool and always kept open on my mobile device.

Nachteile

I did not dive into the specifics due to time constraints but am sure there are more features to toy around with beyond the normal daily tracking options.

Vorteile

It is very well designed program that is easy to use

Nachteile

I like the program a lot, but sometimes logging in can be an issue