Talkdesk – Bewertungsseite 4

Vorteile

Quality and Customer Support is top notch with Talkdesk! VoIP service is tough to rely on as you need a strong network connection and a provider that has more uptime than downtime

Nachteile

Licences are on the pricy side, cost per call/minute is very competitive as well as number purchases

Vorteile

I could transfer a call easily to a person on the other end.

Nachteile

I could not transfer a call if the queue was busy the call would bounce back and forth for more than ten minutes. This would make the members mad and they would take it out on us.

Vorteile

The reporting for Talkdesk has helped our center improve. Since implementing talkdesk we have less calls that are abandoned and less people waiting on hold.

Nachteile

There are times when the website goes down and it is hard to get support

Vorteile

Easy of use, call recordings that we are able to access at any point in the future, emails with voicemail recordings, no bulky phone on my desk, accessible online, caller ID,

Nachteile

To be able to send a call directly to voicemail instead of sending the call to a team member line first before the voicemail option kicks in.

Vorteile

Its easy to use, the notification preference allows me to monitor calls as they come in without being dragged away in another project, I can monitor my team members to make sure they are doing a good job, real-time metric tracking for our SLAs, easy to build a transfer line to different teams, and calls never drop.

Nachteile

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do. Really not that big of a deal though.

Vorteile

That it is so simple to use. A lot of older people are in the same field as myself and I have worked at other call centers with over complicated phone systems and there were older people that could not get the system. This is the easiest system ever from a CSR stand point.

Nachteile

there are some issues with dropped calls sometimes but overall not a bad service.

Vorteile

I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.

Nachteile

Nothing was bad about Talkdesk. You could track call times, hold times, and if our agents were keeping up on SLA’s.

Vorteile

TaldDesk has allowed our sales team to dig deeper into the metrics and given us greater clarity on which KPIs we should focus on to improve efficiency

Nachteile

I wish the mobile version was a little more user friendly and similar to the desktop

Vorteile

I enjoy being able to see the statistics, they are crucial to being able to get to the phone calls and seeing how much support is on while I am on too...especially since we are all working remotely now.

Nachteile

I don't like that we cannot put one phone call on hold while we call another number, it would be helpful sometimes.

Vorteile

Talkdesk streamlines the daily tasks that can bog down performance if you're not careful. I love that they've created simple workflows, a clean UI, and are constantly building new features that take their product beyond a simple phone software.

Nachteile

This is probably more a limitation of how we are using the software than a limitation of the platform itself but we would see a lot more benefit if we integrated Talkdesk with our CRM and other pieces of our tech stack.

Vorteile

I really enjoy that you are able to store all client contact information under one "roof." You can also share notes and information about the client with the rest of your company. Another great thing is that you have the ability to keep your personal phone out of your day-to-day client interaction.

Nachteile

Occasionally Talkdesk can send calls to different phone lines or might drop a call, but overall this is not something that is experienced frequently.

Vorteile

I can run my call centre from any location and take advantage of deeper agent pools around the world. Furthermore, it enables me to offer work from home functionality to all my agents which helps with hiring and overall agent welfare.

Nachteile

Implementation and support can be patchy at times. Self-service not available to add agents.

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Vorteile

As simple as the Talkdesk system is, the thing I enjoy most is the practicality of the system as a whole. It is so efficient in terms of getting work done in a timely manner.

Nachteile

As of this time, I have not experienced any cons.

Vorteile

Due to Covid, other departments needed to assist others during these challenging times. Therefore, because I am very experienced with our products, I was asked to help field support calls. It's very intuitive, and within only 5 minutes of training, I was using it like pro. The quality of the calls are good, and the recordings of myself and others have been very useful to help me improve the customer experience.

Nachteile

Because I'm in sales, I'm always on the go, so when I get a support call through TalkDesk while I'm not at my computer, the integration between TalkDesk and Zendesk is minimal. I hope it improves so I don't need to be by my computer while on support duty.

Also, lately, it seems like TD has been experiencing some bugs (e.g. callbar freezing), but it hasn't really disrupted our work too much as it's intermittent and it happens during slower periods.

Vorteile

I love that the application is very user friendly. Being that I'm not the most tech savvy, I really appreciate it mimicking a regular phone making it easy to navigate in real time when conversing with your customers.

Nachteile

I would appreciate a variety in ringtones that is easy to change when needed.

Vorteile

Great product that is on its way up. API based platform integrates easily with other programs and has user friendly UI for agents and admins alike.

Nachteile

Still a relatively new company that is experiencing normal growing pains.

Vorteile

The calling logging and recording is fantastic. My favorite aspect is call quality. Our sales team uses another dialer that consistently has choppy audio or drops calls. This is not the case with talkdesk.

Nachteile

Once every few months I'll get the ring of death. Constant ringing that can pop up in the middle of call, very distracting. Have to restart computer after it happens.

Vorteile

This software provides the option to listen back to my calls. - LOVE this option.
I like the reports tab so I can track my progress throughout the month.

The fact I can link it with my Saleforce account. This has been a godsend. Thank you to whoever is responsible for this.

Nachteile

I wish Talkdesk would utilize caller ID. If it is an unknown number, I wish i could go ahead and see that her name is Stacy.
I wish there was a way to pull up the call log for the number that is calling in easily. So many times I get "Can you see who I was speaking to last" and it would be nice if there was a shortcut.

Vorteile

Its easy to navigate, has clear performance graphs and sends me useful daily report summaries.

Nachteile

It takes some time for reports to load at times.

Vorteile

The software is easy to use and easy to log into.
I can make outbound calls with the touch of a button and accept inbound calls just as easy.
The connection is great and the caller id is beneficial

Nachteile

The only real negative of the product is if you don't have internet connection, then you can't use it. Aside from that, there really isn't anything bad about the product. I haven't had any bad experiences.

Vorteile

-The Salesforce integration is great and eliminates manual work for reps.
-Real-time reporting makes it easy to track performance.

Nachteile

No Cons, whenever there has been an issue Talkdesk has resolved it right away

Vorteile

Plain and simple, this is an amazing service for those working in the call center type environments.

Nachteile

Downtimes! We've only ever had a few issues, but that really is the only thing negative I have to say

Vorteile

Talk Desk's ease of use is amazing and super intuitive. The product along with solid internet connection makes speaking with customers and partners easy but also very reliable. Teaching around this product is one of the most straight forward lessons and agents pick it up (literally) in seconds. Finally, the integration of this product and features make it super valuable to the user.

Nachteile

There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

Vorteile

The software has allowed us as a department to track where we excel and where we can use improvement. It has allow us to put processes in place that has sped up the service we offer.

Nachteile

Talkdesk has a tendency to have to be rebooted periodically due to disconnect or dropped calls.

Vorteile

Using this daily in a customer service position, it is a very effective way to answer calls from multiple customers and keeping track of the calls, time and other call information. The screen pop ups are very helpful in answering in a timely manner. Call quality is great as well as their customer service.

Nachteile

Sometimes it has downtime but that is with any online based software but they are very quick to get it up and going again!

Vorteile

TalkDesk is easy to implement and easy to learn. Our team hit the ground running once the software was installed. It's a straightforward system that requires little in the ways of training.

Nachteile

The interface is still a little clunky, meaning you'll need the app and the website running if you wish to utilize the call bar and watch your teams service levels and availability in real time. While it is nice having the dual functionality of a call bar widget and the web app. Some functionality is limited in the web portal.

Vorteile

I found Talkdesk very easy to use for all my team and also the integration with our CRM software was smooth and fast.
But the best aspect to highlight is the support and help we received by the customer service any time we had an issue, a request or plainly a question about their product.

Nachteile

We experienced some problems of connectivity and delay in the voice returning in a few specific countries (Middle East ones, Russia).

Vorteile

Talkdesk does not require hardware installation which is a big plus.
The company is always developing new features
The company care of the user feedback

Nachteile

Reporting can be improved.
The flow feature is a little complicated and can be simplified

Vorteile

It was easy to implement and has addressed all of the problems that we were having when we decided to look for a new solution.

Nachteile

I wish the built-in reporting and data was a little stronger.

Vorteile

Have automatic option to call patient back when miss a call

Nachteile

There's nothing I don't like bout this software

Vorteile

I like that TalkDesk is very easy to use, and has a good number of features included with it. The dashboard feature to be able to see agents, as well as their current status is also incredibly helpful.

Nachteile

I wish it would be a little easier to see call history per agent. I'm able to find it, but it can lag quite a bit when trying to pull all that data up, especially when you have multiple agents.

Vorteile

Talkdesk has been a real game changer for us in terms of the granularity of data we're able to extract from the tool and analyze with our business intelligence software. It has helped us improve our forecasting and better anticipate call arrival patterns.

Nachteile

The lack of intelligent or skills-based routing functionality.

Vorteile

It seems to work when I need it.
Records calls when I want it to, but can be shut off when dealing with payment info.
Routes calls and voicemails efficiently.
Easy to use interface.

Nachteile

-Typically have to refresh the window several times throughout the week.
-Voicemail recordings can take a while to load.
-Doesn't work great with all headphone types.

Vorteile

The stats and ratings allow for our team to gain insights on how to better our service to our customers. The user friendliness allow for ease of use and to be effective when making or receiving calls

Nachteile

There can sometimes be a lag in the receiving of calls or the occasional app freeze

Vorteile

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

Nachteile

I haven't found anything I don't like. They have exceeded my expectations.

Vorteile

Reasonably reliable, easy to use and does what it says on the tin. Bear in mind that I'm only a user, not the administrator, so I'm unaware of the added benefits available to me apart from what I have access to.

Nachteile

Calls sometimes drop out/lose connection and the sound quality isn't always consistent. I'm also unable to view a log of numbers I've called from the callbar. Further inspection on the website is required.

Vorteile

Talkdesk is easy to use and really easy to train individuals on.

Nachteile

Sometimes it can drop out and There is sometimes recording issues with phone calls being recorded.

Vorteile

Easy to Install
Innovative product
Good integrations with Salesforce
Responsive customer service

Nachteile

integrations with Zendesk is unreliable and drops calls from time to time and then incorrectly tag these dropped calls as missed. The provisioning process also needs improvement to support Zendesk SSO more seamlessly by not having agents create Talkdesk accounts

Vorteile

Easy integration with Salesforce. Fantastic training from the Talkdesk team and great support.

Nachteile

Would love to use them as our sloe production for our support team.

Vorteile

I love the app version, it is a very small surface which you can use during opening other windows. It's great that it is connected to Salesforce, makes it easier to dial, logs all the calls we have to make.

Nachteile

It is not so handy to leave the call result.

Vorteile

I like how it helped me engage with customers anytime that I needed to and from anywhere I was. It helped me boost productivity. I like being able to make admin changes instantly.

Nachteile

There is nothing that i dislike about TalkDesk. I like everything that it has to offer. Everyone should give TalkDesk a chance.

Vorteile

Reliable, user friendly and allows us the ability to manage incoming calls and also gives admins options to review our teams work and listen into live calls

Nachteile

Sometimes the software can go down but it’s pretty rare. They also have super responsive customer support

Vorteile

The monitoring dashboard is very intuitive and the data is well organized! The desktop widget has been essential to making and answering calls efficiently, the non-invasive size is perfect for using previous desktop space for having other windows open for east access to all the information you need for a call.

Nachteile

Transferring calls can be difficult at times. The transfer process can be buggy at times, often when involving calling department channels.

Vorteile

fast and easy to use, able to log in and dial number quickly

Nachteile

I have no cons for this software, it is a great software

Vorteile

It is the best tool to call in number and in less time possible. The ease of use is impressive!

Nachteile

Sometimes we can face technical problems during calls.

Vorteile

Talkdesk is a great tool, intuitive and easy to use. Coming from complicated platforms like Avaya and Five9, Talkdesk is really ahead of the competition. From the reporting easiness and the trouble-free implementation, I have no issues recommending it to anyone.

Nachteile

Reporting may include more options for power users.

Vorteile

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

Nachteile

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Vorteile

External favorites make it easy to transfer calls and being able to create phone numbers on the same platform is great.

Nachteile

Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.

Vorteile

Easy to setup agents and get them live on the phone. Customer support is great! They are very helpful and can assist with complicated asks.

The live feature is very useful and we rely on it daily to allocate agents in different ring groups.

Nachteile

We struggle with some basic functionality, such as agents experiencing intermittent audio issues when all of their settings are correct. Also, the IVR could be more robust and allow us to test different call flow experiences.

Vorteile

It makes my workday go by so much easier, I prefer this product over all others! I have been in telecommunications for sometime now and Talkdesk is by far the easiest to use!

Nachteile

Nothing! I absolutely love Talkdesk and all of its features!