Webfleet

Am Tiefpunkt angekommen- es kann nur besser werden

Zu Beginn der Einführung war alles super. Da gab es einen [sensibler Inhalt ausgeblendet] der immer ansprechbar war und geholfen hat. Mit [sensibler Inhalt ausgeblendet] verschlechterte sich der Support auf Note 3. Aktuell bei der Note 5 - 6. Seit beginn des Projektes wurden die Einbauten über Ford (nach EW durch WebFleet) vorgenommen. Jetzt wollte man es ohne ersichtlichen Grund ändern und einen Externen Dienstleister einsetzen. Die Wünsche des Kunden und die Gewährleistung bei Neufahrzeuge haben keine Rolle für die Beteiligten bei WebFleet gespielt. Der Einbau wurde um Wochen verzögert und statt dessen immer wieder neue Termine vereinbart.

Webfleet Kundenbetreuung nicht gegeben

Die Erfahrung die ich gemacht habe würde ich keinem weiterempfehlen.

Einbautermin

das hat schon mal besser geklappt! Ich weiß nicht wie oft wir noch schreiben sollen bis der Einbau klappt?

Webfleet im Alltag

Gesamteindruck ist positiv und eine echte Erleichterung in der Disposition im Alltag .

unbedingt zu empfehlen

Der Gesamteindruck ist das man sich mit dem System befassen muss, dann passt das ganze Produkt.

Wenn mann überzeugt ist!

Wenn einem ein Produkt hilft und Spaß macht.

Webfleet Scheu

Sehr gut.

Perfekte Verfolgung :)

Super Software, Hardware manchmal zu teuer

Alles auf einen Blick

Ein tolles Gesamtprodukt mit Weiterentwicklungspotential.

Tägliche Nutzung

Sehr zufrieden mit Webfllet

Sehr zufrieden mit Webfleet. Sehr gute und freundliche Mitarbeiter.

Bewertung Webfleet

sehr gut, wir sind in der Summe sehr zufrieden

Es läuft alles sehr gut soweit!

Webfleet bei Deppe & Stücker GmbH

Bedienoberfläche

WEBFLEET USE

I have used it for almost 9 years and find it very user friendly.

A must have for everyone.

Loved it ever since we bought the first three units. Each new vehicle to the fleet is automatically fitted with a tracker unit.

Awful company, poor software, ZERO customer service

Awful service. Once they have confused you into signing a contract (so many pages by the way, but no contracts for any other Telematics services...hmmm).

They also COLD CALL. Its not the 80s guys. Cold callers are what puts fear into many people at home, the elderly, the vulnerable and its a practice that should be condemned to the history books.

Very recommended

Must have this

Fleet management

BE CAREFUL they are cheaters

The agent tell me that i need to sign the preorder contract to get the full presentation, and didn't send me the conditions, only description of devises and the order form. After we saw the presentation we think few days and decided that we don't need it, but they told us that we had already singed the normal contract, they just add to my order form conditions (without my sign) and somehow it transformed judicially into full signed contract. The company has very sly contract! if you sign it at the same moment you will be their slave! AT LEAST 3 YEARS. You can not cancel it even if you decide that you don´t need them the next day! You can not reduce the amount of trackers even if you don't have any cars anymore or don't use any trackers! The devises always miss connections with the GPS, so they always are useless at this time. During 2.5 years at least 7 devises was broken not because of someones fault and you need to wait them to be changed and pay for this time. They don show if someone will disconnect as was promised, only after someone reconnect it. and most interesting thing is that if your devise will broke in 2 years the won't change it because they have "WARRANTY" and doesn't meter that they are Rented and doesn't matter that exactly this devise have already changed and has less then 6 month! The most Awful company i have met in the Europe!

Fantastic product BUJT with really pathetic support lacking knowledge about its own product

Back Up Does Not Exist Do Not Waste Your Time

It is a good software

Semplicità, Funzionalità...e produttività aumentata !! Ottima Scelta

Ritengo che, nella mia azienda, ha portato innovazione e modernità nella pianificazione giornaliera/settimanale con un notevole aumento della produttività e dell'efficienza di tutti gli utilizzatori, anche solo per chi visualizza.

Recensione

Prodotto affidabile e ben strutturato che offre varie possibilità di aiuto nella nostra gestione operativa.
Aggiungo che Voi come la maggior parte dei fornitori di queste tecnologie lavorate sul tempo reale e sul passato...a noi farebbe la differenza lavorare sul futuro in virtù di dove saranno i veicoli

Webfleet biedt ons een stabiel en duidelijk overzicht!

Ondertussen toch 10 jaar gebruiker en recentelijk ook de tracking voor Assest aangekocht en hiervan heel tevreden.

evaluation ortec

Sur les années écoulées pas de grief majeurs si ce n'est la cohabitation de solutions 2G qui allaient devenir obsolètes sans véritable valeur ajoutée du revendeur piur proposer des upgrades

Bon produite mais nouveau tarif trop élevé

Bonne produit mais le tarif qui est prévu en 2024 devient trop élevé, dommage

L’essayer c’est l’adopter

On utilise webfleet pour savoir où sont nos véhicules et permet de placer le véhicule au plus proche d’une intervention
Sert aussi pour savoir les temps de trajet

Efficace !!

Simple, Pratique, Efficace
Webfleet facilite le suivi des conducteurs, le suivi des tournées
Le contrôle de l'eco conduite et le rapport sue l'émission de Co2

Webfleet voor iedereen

Geweldige tool voor planners om realtime te zien waar iedereen zich bevindt

gebruiks vriendelijk en eenvoudig in gebruik

prima ondersteuning en weinig problemen

Une nouvelle solution pour aider les entreprises avec un produit innovateur !

Les alertes permettent le suivi en temps réel, l'envoi des appels à mes conducteurs, le suivi du temps d'inactivité, le suivi des commandes, etc. Toute personne dans le secteur a besoin de ce système ......... l'investissement en vaut la peine

Would not buy again.

Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.

Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!

Amazing & user friendly all around! A necessity for any transport related business!

No customer service/ product does not work

No benefit buyer beware as soon as you sign contract you are on the hook for its term...

good and bad of system

Rubbish Service & back up

Your service is rubbish and dishonest. You take money from this company every month and we cannot use the service, do not have a contact point and any attempt to get this sorted out is useless. Your accounts just keep taking money even though they know we cannot access the service & do not have any use whatsoever from the setup. I would not recommend anyone to use you because you are just rubbish. I really wish this could be seen by anyone even thinking of going with you but of course, it won't be. you will look and that will be that. You are a dishonest company and you take money under false pretense. I wish we had never got involved with you I am disgusted every time your invoice drops on the mat it makes me madder every time I see it.

Pros and Cons

Pros:
The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive.

Cons:
We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.

Best Customer Service in Show

As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!

A great product for monitoring your fleet!

Pros:
Overall this product has really helped us to usher our business into the 21st century. It has elevated our ability to communicate with our drivers in real time, to avoid issues linked with CB communications, and to allow us to meet our customer's needs in an efficient manner.

Cons:
There haven't been any issues with the product, but one time we left a message for customer service and did not receive a response. However, overall we are very pleased with TomTom WEBFLEET, and we would recommend it to any business looking for GPS technology.

My team and I are very happy with Webfleet services

Anyone in Tow Business "Needs this System"

I use to have Tele Trac and I was extreamly disappointed with the system and the customer service, I went to the Las Vegas Tow Show I attended a class put on by Tom Tom the Towing Rep is Ty Lambert after seeing his demo and what Tom Tom has to offer I was sold!! I ordered my units from Linc Track, The units were very easy to install and the system is awesome, The alerts the real time tracking, the sending calls to my drivers, tracking of idle time, pto tracking, and much more. Anyone in the Tow Business need's this system......... It's worth the investment

Good Experience

very quick and easy,keeps us organized and on the go

had an older tracking system that had problems,tom tom and on point got us up and running and we cant do without it.anyone in the tow business really should look at this system,texting and talking on the phone are a bad idea and this solves both those problems,also the navigation and dispatching saves a ton of time and fuel.everyone at tom tom and onpoint are helpful and easy to reach.with my old system you were very lucky to get a call back at all!best money i,ve spent on a system ever!

Straight forward and easy to use

We installed the TomTom Webfleet system at the request of our client in order to meet requirements for vehicle tracking, driver feedback, two way messaging and GPS routing. The TomTom system meets these requirements in a straightforward and intuitive system. Both field employees and program administrators find the system to be a vital tool in day to day operations.

Customer Service from TomTom is outstanding...prompt response and ample assistance at every phase.

Tom Tom WEBFLEET Wonderful Tool!

We have been using Tom Tom for over a year now and WE LOVE IT! When we need to use rentals to supplement our fleet, we have units that plug directly into the outlets in the vehicle and we can manage and dispatch our fleet properly. The maintenance features allow us to keep us up to date with all preventive maintenance issues. The tracking allows us to direct drivers to certain hard to get to locations in real time. I highly recommend this product to everyone.

TomTom Review

We like the product over-all. Our business is market driven so it is great that we can see and communicate to the drivers quickly and re-route them if necessary without violating any texting laws. The connectivity does run into a couple of "dead spots" where we lose contact with a vehicle. We also use the iphone App, which works great, but it would be helpful if it gave us a notice, bing or alert that someone is trying to reach us with the two-way messaging.