ilert

Vorteile

Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig.

Nachteile

Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden.

Vorteile

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Nachteile

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

In Betracht gezogene Alternativen

OpsGenie und PagerDuty

Warum ilert gewählt wurde

The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.

Zuvor genutzte Software

OpsGenie und Twilio

Vorteile

It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion. Keep everything in line great and works wonders for our on call rotation.

Nachteile

Not enough frogs, only members will understand.

Vorteile

Notifications coming from AWS as well as our internal monitoring systems

Nachteile

We could not find a connection option to HubSpot.

Vorteile

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Nachteile

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

Vorteile

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Nachteile

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

Vorteile

We use it for our 24/7 Support and it works perfect

Nachteile

nothing, it works just fine with Android and iOS

Vorteile

The surfaces or dashboard are very clean and tidy so everything is clear to use and you get want you very fast

Nachteile

not so much. Sometime whne using the App, the alarms in the push notification is not the same as the last one sned in the app

Vorteile

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Nachteile

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Vorteile

Ready for use after a few administrative tasks

Nachteile

Scheduling the app on the mobile phone does not always update immediately

Vorteile

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nachteile

Nothing to add here, I love such a product!

Vorteile

The alerts were configured and phone calls were received in a couple of minutes after the account was enabled. The tools works reliable since the beginning.

Nachteile

Until now there were no problems with the website or the alerts.