ilert

Vorteile

Sehr schnelle Benachrichtigung
Benachrichtigung über viele verschiedene Wege (sms Whatsapp etc...)

Nachteile

Es werden nicht alle Alarme sauber übertragen.
es fehlt immer mal eine Meldung egal welche Übermittlungs Art

Vorteile

Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig.

Nachteile

Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden.

Vorteile

iLert deckt alle unsere Anforderungen an Rufbereitschaftsplanung und Alarmierung ab.
Die Statusseiten sind eine gute und sinnvolle Ergänzung, ebenso die iOS App.
Insgesamt, mit kleinen Ausnahmen, läßt sich das System einfach konfigurieren und bedienen.
Alarmquellen lassen sich sehr leicht einbinden.

Nachteile

Die Konfiguration der Teams und Eskalationsketten könnte etwas intuitiver sein.
Die Dokumentation könnte detailierter beschrieben sein.

Vorteile

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Nachteile

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

Vorteile

Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.

Nachteile

At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier.

In Betracht gezogene Alternativen

OpsGenie

Gründe für den Wechsel zu ilert

Better functionality, good support and Birol was key.

Vorteile

Online monitoring &Realtime notifications of

Nachteile

When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes

Vorteile

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Nachteile

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

In Betracht gezogene Alternativen

OpsGenie und PagerDuty

Warum ilert gewählt wurde

The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.

Zuvor genutzte Software

OpsGenie und Twilio

Vorteile

Nice tool to support continuity of business critical data deliveries and avoid SLA breaches

Nachteile

Difficult to say as I am using a small part of the functionality

Vorteile

Automated Phone Call - (Customizable Initial Call Delay)
Simple Interface with Less clutter

Nachteile

Automated Voice sounds like Robot
No Dark Mode
No Enhanced Reporting (Identify Trends of reoccurring issues)
Scheduling Needs Improvement

Vorteile

It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion. Keep everything in line great and works wonders for our on call rotation.

Nachteile

Not enough frogs, only members will understand.

Vorteile

- User friendliness
- Quick to learn and explain
- Reliable

Nachteile

So far I have no suggestions for improvement

Vorteile

The calls work well and have had good uptime.

Nachteile

Don't have the ability to disable summary call.

Vorteile

Great tool to check on the servers for a startup that might otherwise not notice

Nachteile

N/A - I have liked what I have used so far.

Vorteile

Easy to use iPhone APP, and very good web Service application

Nachteile

to be honest there is nothing to complain about

Vorteile

Notifications coming from AWS as well as our internal monitoring systems

Nachteile

We could not find a connection option to HubSpot.

Vorteile

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Nachteile

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

Vorteile

iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.

Nachteile

So far, no negative aspects or missing features have been identified that need to be addressed.

Vorteile

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Nachteile

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

Vorteile

I love the fact that the product simply integrated into my monitoring platform.

Nachteile

Nothing negative about the product, other than pricing.

Vorteile

We use it for our 24/7 Support and it works perfect

Nachteile

nothing, it works just fine with Android and iOS

Vorteile

The surfaces or dashboard are very clean and tidy so everything is clear to use and you get want you very fast

Nachteile

not so much. Sometime whne using the App, the alarms in the push notification is not the same as the last one sned in the app

Vorteile

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Nachteile

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Vorteile

Easy to implement with webhooks and easy to use. Good Android app with push messages.

Nachteile

I have not found a feature which I don't like so far.

Vorteile

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly.
- Separate API per environment allows more flexible grouping.
- Clean escalation policies with step-by-step configuration.
- On-Call scheduling shown in visually colorful way.
- A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Nachteile

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful.
- Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

In Betracht gezogene Alternativen

OpsGenie

Warum ilert gewählt wurde

VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.

Gründe für den Wechsel zu ilert

Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.

Vorteile

The terraform provider letting us code our on-call infrasture service

Nachteile

The UI for the calendar / on-shift schedules

In Betracht gezogene Alternativen

PagerDuty

Gründe für den Wechsel zu ilert

The terraform provider / the uptime monitoring feature / the pricing

Vorteile

I like schedule layers, multiple responders, status pages, and uptime monitors

Nachteile

Can have more features in status pages and overall all the feature are cool

Vorteile

iLert covered all of our use cases out of the box and works flawlessly.
There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

Nachteile

There's nothing about this software we don't like. It basically has all the functionalities we need.

Vorteile

Ready for use after a few administrative tasks

Nachteile

Scheduling the app on the mobile phone does not always update immediately

Vorteile

The best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services.

Nachteile

The UI could be better and ease of use could be little better so that users can navigate the product easily

Vorteile

Quick notifications through mail and calls. I haven't tried whatsapp / telegram, but I am gonna try it soon. Don't have to monitor the critical systems in person, if the proper ilert is set we can rely on it.

Nachteile

Mobile sms are horrible, it takes about 1 hour or more to deliver a notification about the ilert.

Vorteile

We are very much liked about real time call routing and notifications
and receiving mails related to the incident.

We are using quite a while and managing our shifts

Nachteile

over all its quite good experience with it

Vorteile

So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)

Nachteile

Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.

Vorteile

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nachteile

Nothing to add here, I love such a product!

Vorteile

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

Nachteile

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

In Betracht gezogene Alternativen

OpsGenie, PagerDuty und DERDACK Enterprise Alert

Gründe für den Wechsel zu ilert

Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top.

Vorteile

You only need to plan once who has call standby and thats it. The rest is running automatic.

Nachteile

Advertising Calls on the Mobile Number we got from iLert. But i think this is not a Problem of iLert.

Vorteile

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Nachteile

Would love to have a reminder when an on-call shift starts.

Vorteile

Easy use, fast alerts, good dashboard and a good mobile app

Nachteile

call routing ist not so our favorite, because it is to complicate

Vorteile

- It offers a reliable way of notifying me of problems found by my PRTG server.
- It offers very flexible escalation options

Nachteile

The first setup with PRTG could be a bit simpler.

Vorteile

Prompt email notifications of schedule start and end. Simple and easy to understand options for calendar updates for a group of people.

Nachteile

Web portal GUI can be improved a little bit.

Vorteile

iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations.
In addition the support is really helpful and the implementation of "small feature wishes" just works.

Nachteile

We have not really something to dislike at iLert.
The UI for on-call takeover could be a bit better, to mention one.

Vorteile

iLert is perfectly compatible with our monitoring software by just generating an API.
Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

Nachteile

There's nothing about this software we don't like. It basically has all the functionalities we need.

Vorteile

Easy to use and providing great features to meet various enterprise needs

Nachteile

Maybe new UI, the old one was a bit more flexible!

Vorteile

Easy to use.
Many new features are implemented in the last 12 months. Good support from Developer.

Stability of call routing and alerting.

Nachteile

The software could be a little bit cheaper.

Vorteile

Set shifts for people doing on call duty
Alerts without any delay from Icinga Monitoring

Nachteile

At the moment all requirement for on call duty are implemented

Vorteile

The ability to escalate alerts if necessary

Nachteile

Sometimes you get an alert while driving, and by the time you've pulled over to sort it the alert has been escalated due to missed calls.

Vorteile

The tool! It is user friendly. Can configure well.

Nachteile

When alert message comes, no incident# in that! that is major problem. To know that I need to login to the tool

Vorteile

it sends notifications in real time and quickly.

Nachteile

it is a little bit hard to configure and manage

Vorteile

Flexible, reliable, well documented.
The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Nachteile

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Vorteile

iLert covered most of our use cases out of the box and works perfectly. Our team never misses a notification thanks to the various methods of notification, SMS, email, WhatsApp and more

Nachteile

There's very little about this software we don't like. It basically has all the functionalities we need. Changing of the schedule can be improved

Vorteile

The alerts were configured and phone calls were received in a couple of minutes after the account was enabled. The tools works reliable since the beginning.

Nachteile

Until now there were no problems with the website or the alerts.