Clover

Vorteile

the ease to process payments and the response entering to the bank account

Nachteile

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Vorteile

Good simple interface, kind of like a phone, app marketplace is varietal for your needs. Good customer service, great features and simple connections. Software customizable

Nachteile

Every machine needs to be programmed to one sole processor. If you switch then you have to buy a brand new one. I wish the machines came in black.

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Vorteile

Rate is reasonable, nothing else to like about

Nachteile

Overcharge monthly fees, customer service

Vorteile

The machine and online dashboard work well and are easy to use.

Nachteile

The phone support is atrocious. Getting through to someone is a lengthy process and the technology doesn't always function as it should. My calls were disconnected and no one has ever followed up with me, so I go through the process all over again. It is still unresolved.

Vorteile

I like the versatility of the layout on the screen. LOVE the Flex device which makes going to vendor events so much easier than using something that plugs into a phone or other device.

Nachteile

Not great customer service. It never feels like they can answer our questions when we have an issue. We hear "we've never seen this before" from them almost every time we have an issue. We also get TONS of phone calls from people who "work for Clover" but they don't. They have an app or they are a merchant service provider just trying to sell stuff but they always make it sound like it's something we have to do. It just feels sketch and is very annoying.

Vorteile

There is absolutely nothing different about this processor except that are the only ones who ever ripped us off.

Nachteile

They randomly sent us a notification of stopping payment service. Kept our customers transactions and then expect us to finish paying on a lease of equipment we can no longer use. Horrible customer service, can randomly cut you off and keep your money?? not sure how this is not criminal, but will be reporting to the Attorney General of our state.

Vorteile

Very user friendly. Easy read screen. Easy to go back on payments and reprint. Good support if needed.

Nachteile

We can capture payment and redeem gift cards but cannot reprint receipt if customer takes both copies. Does not show under transactions. It does not show sales and redemption of gift cards on settlement report. Would be great if it was intergrated. Fyi we use Ackroo gift cards.

Vorteile

Clover is very easy to use and helps customers pay easily. It's also a great way to issue quick invoices to people when they owe us money.

Nachteile

It's a good product. I would say that I would like to be able to also accept payments in other currencies, should I have need to do so. Occasionally people want to give monetary gifts in other currencies, and that would be ideal.

Vorteile

Ease of use. POS for small business that has tap to pay.

Nachteile

the POS unit doesn't always print receipts

Vorteile

Once you get it figured out, it is relatively easy to use. An 85 year old woman does our debit/credit donations, and she had been able to get out working. There are some issues that she has had a hard time with, but it's easier for her to use the Clover than the Ingenico 500 that we previously had. Works like a cell phone with its icons and ease of use.

Nachteile

The customer service. I hadn't realized I had a contract with Elavon, which has higher fees, and we were considering changing services. Clover randomly called during that time, so I was convinced to switch, not realizing I would be paying for services for 2 machines for the past 4 months. A rep from Clover promised to have the cancellation fees taken care of work Elavon. I had quite a time with them, and am still stuck with their Ingenico machine and it's fees I have been unsuccessful in reaching the rep from Clover that was going to help me with this. I am extremely disappointed with both companies. My take away is that I need to be more careful in paying attention to what I sign up for before changing providers. My fault but at this point I would not recommend either of these companies.

Vorteile

I like clean and optimized web interface, customer database, invoicing module.

Nachteile

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Vorteile

It is a easy system to use. Easy to enter inventory.

Nachteile

Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.

Vorteile

When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.

Nachteile

After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.

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Warum Clover gewählt wurde

Gründe für den Wechsel zu Clover

Vorteile

Nothing good about Clover , They deceived me now I had to deal with them

Vorteile

So far nothing.

It is a nightmare in every way.

Nachteile

LIARS. SCAMMERS WITH HIDDEN FEES.

FEES ADDED AFTER SIGNING UP.

TERRIBLE CUSTOMER SERVICE.

NEVER USE!!

Vorteile

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Nachteile

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

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Vorteile

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

Nachteile

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

Vorteile

One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.

Nachteile

One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.

Vorteile

Nothing for comment, poor customer service no one is responding.

Nachteile

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

Vorteile

Inventory management and overall easy to use.

Nachteile

Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps

Vorteile

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Nachteile

I do not have anything bad to say about Clover.

Vorteile

Zero. Being bombarded with negative reviews from customers due to ongoing issues with refunds

Nachteile

DO NOT USE THIS COMPANY. I have had customers harassing me regarding refunds that were promised WEEKS ago. I have called numerous times and it's always a different excuse... "we need more internal information", "we have no record of your call" - despite having reference numbers and names of each person I spoke to.

I have paid an arm and a leg for my store system and in monthly fees. I regret it entirely. HORRIBLE CUSTOMER SERVICE.

Vorteile

It is very hard to find anybody that will want to work with a second amendment business. I was suggested Clover and was doubtful. When I contacted them they were extremely nice and told me they were all in on providing for a second amendment community! Setup was a breeze and ive never had a issue with them!

Nachteile

I've not had a negative experience yet. So i cannot complain

Vorteile

The thing I liked most about clover was how easy it was to look at past payments.

Nachteile

The things i liked least about Clover was the fact that we weren't able to process refunds online.

Vorteile

SUPER QUICK AND EASY TO ACCEPT PAYMENTS, EVEN GOOGLE PAY AND APPLE PAY

Nachteile

PUTTING IN THE RECEIPT PAPER IS A LITTLE TRICKY SOMETIMES, CAUSE IT WILL GET SIDEWAYS.

Vorteile

Ease of use. I have a retail store and some of the employees are a bit older and some are high school age. But no matter what group they fall in they all get the flow of the system

Nachteile

The processing charges. I’m not going to lie for anyone. The ease of use is offset by the cost of use. But still well worth it.

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Vorteile

Easy setup, good looking equipment. Definitely a step up from tablets as far as dependability.

Nachteile

Doesn't actually have an inventory management or reporting that works for any size restaurant. Can only track cost of items, but nothing modified can be tracked. Throwing off cost by up to 30% and making the function completely useless.
Does not allow online lunch menus to show up at specific times.
Does not allow for specials or discounts to be applied to online ordering.

Vorteile

I really enjoy using Clover because its EASY! The card processing steps are so simple and the machine is smooth to navigate!

Nachteile

I have zero negative comments about Clover.

Vorteile

I did not like anything about clover and wouldn't suggest it to anyone.

Nachteile

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

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Zuvor genutzte Software

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Vorteile

I currently use Clover for my retail wholesale business. I have multiple locations. The system works great for us!

Nachteile

Backend work generally requires a call to customer service. But for the most part it is easy to use.

Vorteile

The user interface is incredibly intuitive and easy to navigate, making it a breeze to accept payments for my small business.

Nachteile

So far, I have not found anything I don't love about Clover

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Gründe für den Wechsel zu Clover

Vorteile

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Nachteile

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

Vorteile

Honestly that I do not have like most about clover... I have a bad Experience ..

Nachteile

at least is simple and simple.. however there are better one Than this.. I would not recommend it

Vorteile

Easy to use, updated system to keep up with the new technology

Nachteile

Customer service needs a little more help with the hold time

Vorteile

The interface and clover debit terminals.

Nachteile

Clover makes illegitimate offers to clients for financing as cash advance. But when it actually come does to seeing a potential amount you can get they waste your time by requesting you pay off any outstanding amount with other creditors. I understand not having two loans at once but baiting customers into demanding they pay off a loan before even seeing a potential amount could leave them in a deficit, leaving the client with no other option but to take there offer either good or bad. This is bad and dangerous for small business’ so be warned. Stay far away from clover financing as it could be detrimental to small business’.

Vorteile

We're able to easily process our transactions through the terminals as well as remotely online.

Nachteile

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

Vorteile

Clover is very user friendly, they have different hardware options they can operate from and cloud based system.

Nachteile

The only cons I would have about Clover is that they could be high price, they have sometimes system crashes, it can take offline payments, but some they may require internet connection

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Gründe für den Wechsel zu Clover

Vorteile

There are nothing to talk about pros. Only cons

Nachteile

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

Vorteile

it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support

Nachteile

everything, support is awful, and you spend precious time being transferred from one person to another with no help

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Vorteile

the options for payment is easy seamless fast, you can access everything from the pos system

Nachteile

it is not currently integrated with our software program so we have to manually enter the sale price

Vorteile

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Nachteile

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Vorteile

Great dashboard and reports building. The online interface is easy to navigate and complete with all information needed.

Nachteile

It's not possible to integrate with POS systems

Vorteile

Nothing. There is nothing positive about them

Nachteile

Charges increase and they are penalise you to wanting to leave.

Vorteile

It was quick and easy to set up. The device was easy to use in my store.

Nachteile

No inventory system
No calculation of sales tax

Vorteile

Easy to use and install, but be carefull when you close out your account

Nachteile

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Vorteile

very easy to use in an office environment that takes payments. Receipts are easy to print and reports are very clear and easy to view online

Nachteile

Having to pay for multiple terminals or only use one computer

Vorteile

Open source apps so we can fill all our needs

Nachteile

sometimes because most things are done third part they can be a little clucky

Vorteile

Simple payment processing solution with online and in-person solutions.

Nachteile

A little expensive for what it is. I think since you purchase the hardware, the software should be included.

Vorteile

The very innovative and practical way of paying things. Considering the company I work it is not that big, the payment method by clover is much useful.

Nachteile

Although the taxes asked by the payments are already low, it could be less.

Vorteile

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Nachteile

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.