Global Call Forwarding

Vorteile

The call routing and international phone numbers work really well. It's a simple and easy to use software to make and receive international phone calls.

Nachteile

There was a verification process in the beginning to first get my number.

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Vorteile

They make it easy to get international phone numbers for different markets that we do business in. They're more flexible with documentation requirements than other providers. We can also make outbound calls with our virtual numbers.

Nachteile

Integration with our CRM would be nice, but they have a good softphone to make calls from.

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Vorteile

The service does exactly what it says it does; it is easy to use, and feature rich. Beyond simple routing, I have been really impressed with:
- IVR
- Time of day routing
- Voicemail to email
- Voicemail transcription

But most importantly the Support is outstanding. [sensitive content hidden] has guided me through numerous facets of the service and setup with very comprehensive knowledge, and great patience. If only other IT Service Providers were this good!

Nachteile

Nothing has been negative in my experience with Global Cal Forwarding

Vorteile

The outbound calls made were made without issues. Audios are crisp and clear. Simple interface and easy to use, no fancy and complicated feature.

Nachteile

Some basic features such as inbound , recordings incurred fees not to mentioned the outbound quotas which charges once exceeded.

Vorteile

What I like most about Global Call Forwarding is their reliability and flexibility. The ability to forward calls seamlessly, no matter where you are, ensures that you never miss an important communication. Their continuous system upgrades keep the service up-to-date and improve its functionality, which is a huge plus. Additionally, the user-friendly setup and responsive customer support make the entire experience smooth. It’s the perfect solution for businesses needing consistent, efficient communication management

Nachteile

What I like least about Global Call Forwarding is that sometimes, there can be minor delays in call forwarding during peak hours, though this doesn't happen frequently. Additionally, while their service is generally user-friendly, some of the advanced features could benefit from clearer documentation or tutorials for easier navigation. Overall, these are small issues compared to the overall reliability and functionality of the service

Vorteile

Call forwarding is very convenient and easy to set up.
The price is moderate, not very expensive

Nachteile

There are no discounts and promotions, so there is no willingness to pay in long term

Vorteile

This is an excellent service provider in global call forwarding, affordable and if you encounter any issue they attend to it immediately. Particularly, [sensitive content hidden] - APAC has been very prompt in attending to any request or issue. We are happy to have used their services for more than 15 years.

Nachteile

Nothing as such during 15 years of our usage of their platform.

Vorteile

We use Global Call Forwarding for our US office and customers as well as our Customers across the world and Europe office. Customer calls one number and it gets routed to whatever office it needs to go to depending on time of day. Easy process.

Nachteile

At first the website interface seemed confusing but the team walked me through it and it easy now.

Vorteile

Spoke to [sensitive content hidden] , Helped me with billing , analyzed by usage , recommended a plan , helped to cut my cost , at the same time made sure I do not end up overusing and gave a recommendation for this as well. A very professional organization through and through.

Nachteile

Not found yet. I would share if I find any.

Vorteile

Ease to use portal. Good customer support team and competitive pricing

Nachteile

For India number, CLI is not being forwarded. But i guess this is due to India's regulation

Vorteile

Good experience with sale person, actively asking questions

Nachteile

Nothing that I can think of so far. All good

Vorteile

Global Call Forwarding is a telecommunications company that provides a range of call forwarding and virtual phone number services to businesses and individuals around the world. Some of the best features of Global Call Forwarding include their reliable and flexible call forwarding options, which allow users to forward calls to any device, anywhere in the world. They also offer a variety of virtual phone number options, including toll-free, local, and international numbers, giving businesses the ability to establish a local presence in multiple countries. Additionally, their user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. Overall, Global Call Forwarding's combination of advanced features, global reach, and exceptional customer service make them an excellent choice for businesses and individuals looking for reliable and flexible call forwarding and virtual phone number services.

Nachteile

Global Call Forwarding is a leading provider of call forwarding and virtual phone number services, and has gained a reputation for its reliable and flexible solutions. Customers like ourselves who use Global Call Forwarding's services have experienced no issues with the service, and that it works perfectly for our needs and budgets. This is due to the fact that Global Call Forwarding offers a range of features and options, including toll-free, local, and international virtual phone numbers, allowing businesses to establish a local presence in multiple countries. Additionally, Global Call Forwarding's user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. The reliability and flexibility of Global Call Forwarding's services, combined with its exceptional customer service, make it an excellent choice for businesses and individuals looking for a seamless and hassle-free call forwarding and virtual phone number solution.

Vorteile

Customer service is great, people are very reachable.

Nachteile

The product did not work for my use case - this is not really a fault of Global Call Forwarding. My particular application required me to use a name registered to a real name not a virtual number.

Vorteile

The setup was easy and fast. I needed a solution and I got it very quickly, so that was the best part.

Nachteile

I was skeptical at first because of the reviews and I couldn't know if this is valid or not so perhaps the con would be a lack of credibility to choose them, i guess?

Vorteile

Quality, ease of implementation and customer service

Nachteile

Documentation requirements a bit too heavy for foreign implementation.

Vorteile

We're able to set up phone numbers for different Asian countries that we're marketing to. They make it easy to set up a new phone number in another country while receiving the calls at our office in Bangkok. We can also make calls with the same number as a caller ID.

Nachteile

Nothing to complain about, but it would be nice if they offered promotions for people to set up multiple phone numbers.

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Vorteile

Easy to use, reliable call routing service. It’s a month-to-month service without any commitment, so we’ve been able to upgrade and downgrade plans seasonally as our call volume fluctuates.

Nachteile

No major issues. It would be nice if they offered an iOS app to manage call routing settings from my cell phone, but their web app works just fine on mobile.

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Vorteile

It was really easy to get started. The auto-attendant/IVR feature was fairly straight forward and their chat support helped me make sure everything was set up properly. The call recording and outbound features are also very useful for my business.

Nachteile

No major cons. Could have voicemail transcription, though.

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Vorteile

Fast and helpful support, ease of signup and use.

Nachteile

n/a, I really had no problems with them at all!

Vorteile

We use this service daily as a way of allowing our small UK-based company to be truly global. We accept calls from the USA, Canada, Australia, and New Zealand as though from a UK phone, and at a really great price. No difficult setup, it just works. And we have a great account handler who reaches out to ensure things are moving along nicely. Highly recommended.

Nachteile

There are no cons, it's great software and has continued to work for us.

Vorteile

Easy to use, great price and amazing customer service

Nachteile

solved with the new look and feel of the new control panel

Vorteile

Ease of deployment and administration , excellent support team.

Nachteile

GCF does not lack in any matter, they are great at what they do.

Vorteile

It's a reliable call management software that I use for my business. Their customer support is always responsive and friendly. Call quality is good and the system is very flexible.

Nachteile

None that I could think of this moment.

Vorteile

It's really easy to set up in less than one day. Everything just works smoothly and calls are routed reliably based on rules.

Nachteile

No major cons. It's a good service with good support that has been helpful when I needed something.

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Zuvor genutzte Software

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Vorteile

easy to use and integrate into our sales channel, supporting our regional client base

Nachteile

nothing so far, the service works as expected

Vorteile

I have tried many call forwarding softwares and have headaches constantly. Global Call Forwarding has never let me down. They are reliable, affordable and they do what they say they are going to do each and every time. Their customer service is also top notch.

Nachteile

I have yet to have a single issue with the product so I can't speak to that.

Vorteile

I am fairly new to this product and as such needed some assistance with getting set up had the pleasure of being helped by [SENSITIVE CONTENT] and was very happy with the help and information that this person gave me was so surprised by the effort that he gave to help me get the software working for me and showing me the features that would help my business would really recommend this company if you want personalised service which is very rare to find these days keep up the great work [SENSITIVE CONTENT]
Mark love

Nachteile

It took me some time to become familiar with the features

Vorteile

I have used this company throughout my everyday work and could not be happier with the service they provide

Nachteile

No current issues that we have with Global Forwarding

Vorteile

Ease if use, very responsive customer support

Nachteile

Experienced some issues to set it up at the beginning but after contacting the support team it was set up within 1 day!

Vorteile

The product is easy to use and to set up, in any case the support is very efficient to help you for the advanced configurations.

Nachteile

The integration to our system was not complex and they hear you about missing feature that are useful to be implemented.

Vorteile

Excellent customer support. Easy to set up and implement. Highly recommended.

Nachteile

Would be nice to be able to have sms for the virtual numbers in order to use them for two factor authentication. Not sure if that's possible, might be some kind of legal roadblock in some countries.

Vorteile

We have used the service to route all our calls from the US, Australia, Canada and the rest of the world to our office in UK, and we have had a brilliant service provided!

Nachteile

None, the software and service is as expected.

Vorteile

The quick setup, ease of use, and helpful support when my team has questions.

Nachteile

There have been times when I did not need the service, but overall it's worth keeping my account open.

Vorteile

User friendly, super helpful customer support.

Nachteile

Lack of call logging / not integrated with my current CRM

Vorteile

Good support, comms and help setting it up.

Nachteile

Not that user friendly, but average. The settings are not that instinctive.

Vorteile

Contracting their services is very easy and not bureaucratic at all. The system does work as advertised. I highly recommend it - it helped me increase call connection rates.

Nachteile

Nothing so far. Everything works as advertised.

Vorteile

Implementation is easyCustomer support is responsive

Nachteile

We initially had some limitations because of the type of line selected. Quickly solved by their team.

Vorteile

It's very effective, easy to use and
to see the texte.

Nachteile

That we cannot receive TXT messages from a computer generated codes.

Vorteile

Easy to get a virtual number running and start using it straighforward

Nachteile

Unfortunately it doesn't support PH country that would be very interesting for our current needs

Vorteile

You will feel like as you are in that country

Nachteile

When you forget to pay , service will be disconnected, may be after some time not immediately.

Vorteile

Their IVR tool is very easy to use and the tech support team has been very helpful. Everything just works, I set it up, forget it, and now my incoming calls are properly distributed based on input from callers.

Nachteile

I don’t have anything negative to say about this.