Kixie PowerCall

Vorteile

I find Kixie PowerCall user-friendly and intuitive, especially its integration with popular CRMs like Salesforce and Pipedrive. I also like the call recording feature, which is very easy to access and listen to the call in case you need to review it.

Nachteile

bugs, glitches, and occasional outages, which can disrupt the workflow

Vorteile

Local presence dialing is a huge advantage and has led to a much higher percentage of 'at bats' with prospects. The one click dialing also helps my efficiency and has led to a big increase in outbound sales activity.

Nachteile

Some prospects seem see something about my call that looks like a sales call, and they still don't answer it. Perhaps the occasional 'spam likely' label on some calls, or perhaps something about the call appears a certain way that makes them avoid it. Overall, as stated above, the connection boost/local presence dialing has led to a huge increase in the number of opportunities to pitch. One nice feature is that the next call that I make, if connection boost is on, will be from a new number and I can also change my caller ID at will, if desired (not to a fictitious person or to someone I am not, obviously, but perhaps to my initials, or blank, etc. ) .

Vorteile

The price is reasonable, but you get what you pay for.

Nachteile

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Vorteile

Intuitive, integration with hubspot, local calling function, SMS capabilities, target hour calling, multiple dialers, VM drop

Nachteile

some issues with seamless connectivity to integrations but am yet to have comprehensive onboarding ;)

Vorteile

Local Presence is great and definitely increases pick up rates
Click to call within hubspot is also great

Nachteile

Sometimes the connection isn't the greatest

Vorteile

The ease of setup, use, training, and live call coaching ability.

Nachteile

Nothing at this time. I wish I found Kixie sooner!

Vorteile

Integration with CRM, PowerDialer feature, template text message, pre-recorded voicemail drops

Nachteile

That it's a Google Chrome extension. Whenever there's a google chrome update, it throws Kixie off integration to my CRM off.

Vorteile

fast, easy to use, efficient, saves time.

Nachteile

I use it often with no problems. I don't have a Con with Kixie

Vorteile

Its very easy to upload a powerlist, it provides you option to select the headers you would like to have on the dialer appear. I was able to automate VM and SMS after an outcome.

Nachteile

It can sometimes get stuck when dialing 2 at a time, I usually close the app and open it again so it resets.

Vorteile

excellent customer support and ability to call from a local number

Nachteile

the number of lines you can dial at a time depends on the type subscription you have

Vorteile

The multi line dialler, the organization of power lists, the connection boost feature, and the ease of use are what make Kixie a really great tool

Nachteile

A little bit of a learning curve to get fully comfortable with it but they offer great support so it really wasn't an issue at all just takes a bit of time

Vorteile

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Nachteile

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Vorteile

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Nachteile

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

Vorteile

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Nachteile

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Vorteile

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Nachteile

The price point gets higher than others when your organization grows - Great for small businesses below 10

Vorteile

The call barging is smooth and the connectivity is really good with proper voice quality

Nachteile

The cost is on higher side when we compare with go auto dial also skype.

Vorteile

This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help.

Nachteile

Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing.

Vorteile

This dialer has been a game-changer for us. We love the calling and texting system.

Nachteile

Nothing. Some bugs here and there, but everything gets resolved quickly.

Vorteile

Easy and quick to start using and to see the results you really want in your job, efficient and reliable, the best in the business.

Nachteile

No cons for my part but i think that a software like this can always improve

Vorteile

I do like how it easily integrates my CRM and works well in clarity and connectivity. The call recordings are a nice feature to go back and listen to for reminders or training of sales techniques.

Nachteile

The new updates made are necessary but sometime interfere with the productivity and flow function of my workday. The last update cost me many hours of technical support with known bugs in the release. I do not like the amount of refreshing that must occur to connect to my Pipdrive and I find it really frustrating that I lose at least on call per day. Typically its when I'm answering from the app.

Vorteile

I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.

Nachteile

Some of the configuration/reporting should be more customizable

Vorteile

It was easy to deploy and use. The local presence feature was ok.

Nachteile

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Vorteile

Really like that it syncs w/SFDC, helps me better manage my time

Nachteile

Like that it pushes my calls to Teams, but hate that there's a delay in the call when talking to customers.

Vorteile

Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member.

Nachteile

Not really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules.

Vorteile

Well basically I like four main things.

1- One is the integration that has with the CRM. It really works automatically. Once you hang up the information is recorded in the CRM. In other apps I found that there is a lag between this and not allways the information is sync with the right contact. There you become more worried for doing this than for making your calls.

2- The customer service is outstanding. We have to make some changes in order to work in my market. The Customer support never left me alone and they treat me as a million dollar bill.

3.- The quality of the call is awesome. My clients did not notice a difference calling from a traditional phone line.

4.- Pricing structure. They have a plan in which you know exactly how much you are going to pay right from the start.

Nachteile

Is not something I don't like. If you could add in the beginnig of a voice mail the name of the person you are calling and add this to the recording voice mail would be awesome.

Vorteile

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Nachteile

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Vorteile

Nothing really. The software is not intuitive and they were only worried about their commission. You can't call their customer service and their response times for chat were very slow.

Nachteile

They didn't really care about my situation.

Vorteile

Connection boost with local presence which helped us to improve the connection rates.

Nachteile

So far haven't faced issues, however we only encountered the glitch when there is an onging call, we are not receiving the call waiting notifications.

Vorteile

saves me time, allows me to quickly dial through leads and spend time on other forms of outreach and quality pipeline building

Nachteile

integration doesn't always pull in my leads so you can't see lead info in platform

Vorteile

Integrations, Customizations, and Functionality

Nachteile

No month to month contracts available(could be the spend level...but still a con)

Vorteile

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Nachteile

Has all the features we need and even more. No complaints

Vorteile

Very automated and efficient, allowed me to boost the amount of calls I made per day instantly.

Nachteile

I honestly found it very hard to find something I disliked in Kixie powercall. The team made it very easy to adapt and learn even with it being my first dialer.

Vorteile

Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .

Nachteile

Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.

Vorteile

Ce que j'apprécie le plus , c'est qu'il s'intègre facilement avec notre CRM.De plus, il est facile à utiliser et la configuration s'effectue très rapidement.

Nachteile

Certaines des offres sont limitées et ne sont donc pas adaptées à des personnes qui voudraient juste tester quelques fonctionnalités

Vorteile

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Nachteile

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Vorteile

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Nachteile

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Vorteile

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Nachteile

The system is very complex, and could benefit from being slightly more customizable.

Vorteile

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Nachteile

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Vorteile

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Nachteile

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Vorteile

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Nachteile

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Vorteile

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Nachteile

I haven’t come across anything in the software that I have found as a con in over two years of use.

Vorteile

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Nachteile

The price and transferring calls to other people.

Vorteile

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Nachteile

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Vorteile

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Nachteile

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Vorteile

Power Dialer and connection boost are both awesome.

Nachteile

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Vorteile

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Nachteile

It seems buggy...team has been complaining of a lot of downtime

Vorteile

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Nachteile

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Vorteile

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Nachteile

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Vorteile

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Nachteile

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Kixie PowerCall

Vorteile

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Nachteile

The phone app isn’t the best and needs improvement.