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- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Ok analytics software if you have developer skills. There are easier to use tools out there
Mainly used it to export contact details of our customers and segment them depending on actions done or pages visited.
The interface looks very old and to set up events, segments etc. you need some basic understanding of how APIs and URLs work.
also, one of the worst communications with a company that I've experienced.
Vorteile
Easy to implement, compared to other solutions.
Nachteile
Time-consuming to set up specific events and segments.
Only exports up to a set number of rows, so you need multiple exports
No royalty for their long-standing customers.
Company staff not good at communicating
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Software that I disliked initially, but started liking it more and more
Vorteile
The fact that it registers events even without you tagging them(!).
The fact that it’s very easy to do statistics directly in the software.
It has support and the people are VERY HELPFUL.
Nachteile
Don’t have anything to say in a negative aspect about heap.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: Selbstständig
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Super powerful analytics, with a learning curve
Vorteile
Heap will track a TON of information about your website. Unlike most analytics tools that require you to know what you want to measure (and what questions to answer) before you can get any insights...Heap tracks almost everything from the start, so you can ask question later on and get smart insights returned to you. It goes further than Google Analytics....a good addition to what Google offers.
Nachteile
I found that the reporting interface isn't that intuitive. It's built for someone who is analytical and willing to learn how to query their system. I wish they would offer more standard reports for someone who doesn't have the time to built specific reports/queries.
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Surprisingly Helpful
Very pleased with what it offers me in terms of analytics.
Vorteile
I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.
Nachteile
I wish the had a better description / website for themselves to describe all the features. They're kind of vague about what sets them apart unless you actually get a free trial.
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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A unique tool but lack of docummentation
Overall it's very valuable but I'm not sure whats the current pricing but I've heard it may be overwhelming and it will take you some time to implement everything accordingly.
Vorteile
Heap gives you the unique opportunity to see the data and measure users' activity retroactively. This is super cool.
Nachteile
Lack of docummentation, sometimes I have trobules to understand how some things actually works and I have years of experience with other analytics tools like Google Analytics etc.
