HelpCrunch – Bewertungsseite 4

Vorteile

Good ticketing and customer support platform. The core features that you would expect are there.

Nachteile

The platform is still young and has some potential to improve to polish the edges.

Vorteile

It’s Live chat and email pipeline integration

Nachteile

Livechat and email Automation. Some what slow interface.

Vorteile

Very good support and services. It’s great to drive conversions.

Nachteile

Sometimes it fails to notify on my phone that a user texted

Vorteile

Having to move church online created difficulties in how to personally connect with those watching the service. Adding HelpCrunch's chat feature has given us another avenue to connect with people on Sunday mornings and throughout the week.

Nachteile

A difficulty for this software is the drastic price increase for each user. It would be nice to be able to have more than one chat user for the base price to allow for the chat feature to be more personalized.

Vorteile

Email and chat in one place. This is something that we need in our everyday work.

Nachteile

The learning curve is a bit on the steep side, but once you get familiar with the tool, using it is a breeze.

Vorteile

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

Nachteile

It's my first experience with a live chat, but i haven't found any issues yet.

Vorteile

Simple to implement and works well. We have effectively managed to sell and support our clients via the system.

Nachteile

There was a slight lag when messaging via the phone application.

Vorteile

The platform is very interesting, the support team helped me a lot to understand and recheck our internal process and notice we had some improvements to do.

Nachteile

So far so good. Nothing that I can complain.

Vorteile

Price, lots of features, and amazing customer support

Nachteile

I noticed and reported a few bugs. Luckily, those are already fixed.

Vorteile

I like the layout of this software. Easy to overview.

Nachteile

As I was a total beginner, it was hard to understand all the advantages and how to apply them. Happily HelpCrunch has an excellent customer support!

Vorteile

Easy integration.
Flexible customization.
Fast Support.
Contains lot of nice features.
Has a free plan.
Much cheaper as Intercom.

Nachteile

As for now none where found.
The only thing that might be a issue is tracking data that is send while some action is performed on website.

Vorteile

Free plan is more than enough for my needs
High overall quality
Will definitely suggest to others

Nachteile

HC IOS app not showing latest chat, does not update (Iphone X 12.0)

Please when sending e-mail requesting reviews don't put "RE:" in the subject to deliberately (and sneakily) enhance my chance to open the mail, it's beneath common decency

Vorteile

Allows me to chat with customers in real time.

Nachteile

Do not get an instant notification of a chat starting.

Vorteile

It has integration in our systems and worked out of the box.

Nachteile

The Widget looks sort of hard on the edges when using it on pc.

Vorteile

Easy solution, simple for NGO's , modern look.

Nachteile

Converting chats to tickets, SLA configuration missing

Vorteile

Very easy to set up and add automated messages, including letting our customers know when we're away and when to expect a response.

Nachteile

I'd really love the ability to include help articles that are triggered by a keyword entered by the customer!

Vorteile

This offers most of the features as Intercom's main product but it costs less

Nachteile

chat lacks the option to disable emojis and gifs in conversations

Vorteile

It has everything you need from a chat software, automations, email notifications for a good price

Nachteile

I can't think of anything that I dislike at this time

Vorteile

All in one customer communication tool
Pre-chat forms, operating hours and other useful features
More affordable than Intercom

Nachteile

We discovered some technical issues at the beginning, but the support team was able to fix them in a short time.

Vorteile

I like the features they offer in this software and the way they help me in my issues. Really very nice app.

Nachteile

Nothing at all, everything is great. Thanks

Vorteile

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Nachteile

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Vorteile

Easy to start with, quickly usable without having to read documentation

Nachteile

There is space for more features
Having good local translations

Vorteile

Cheaper than most alternatives
Great design that integrates easily with our UI
Good customer service

Nachteile

Can't think of anything. Looking forward to having more customization options.

Vorteile

I love the live chat widget and the popups. Very easy to setup and to find your way around the dashboard.

Nachteile

I would like the popups to have a version without a button.

Vorteile

- Helpcrunch comes with a nice and clean interface, which can be fine-tuned to fit your company visual identity.
- Ability to send emails directly from the chat!
- Javascript SDK is a pleasure to work with
- Flexible pricing options

Nachteile

Haven't got any cons so far - very handy tool

Vorteile

modern design, easy to use, friendly staff.

Nachteile

i would to be possible call from customer to operator.

Vorteile

Quality of Software and Customer Support

Nachteile

There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

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Vorteile

1) A lot of customer tools in a single platform
2) Scalable per agent billing

Nachteile

There was nothing I didn't like in the product so far

Vorteile

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to customize. We absolutely love the product.

Nachteile

Nothing at the moment. We love everything about the product.

Vorteile

Ease of setup. Pricing, Willing to accommodate our start up

Nachteile

Help, wiki content integration lacking for the price

Vorteile

East of support. Cost was better. Easier customer service

Nachteile

No private conversations. Integrations with ScrumDo can be very helpful to nearly 500 customers.

Vorteile

The Chatbot runs in a few minutes at a awesome price performance!

Nachteile

At the moment there is nothing to dislike.

Vorteile

Easiness with vast options.
Auto Message and Ticket System a good feature

Nachteile

Pricing is little much. But may be because the options are much may be a reasonable.

Vorteile

It does have all the function what I do need!

Nachteile

I do not have any as of the moment. Everything is okay.

Vorteile

Easy to setup. Free version is amazing and software is nice !

Nachteile

The chat design could be improved to compare with leading industry competitor.

Vorteile

I love the Exit Pop-Ups, they're a game changer. We also love the email marketing feature as it help us keep our customers updated all time, but most importantly engaged.

Nachteile

I don't have anything for now. My experience have been good with HelpCrunch.

Vorteile

Its simplicity, the way it allows your customers to reach you for help.

Nachteile

I honestly like everything of it, maybe they could implement a features request section so we can add what we want to see next.

Vorteile

It had all the key features for a IM chat widget for my site

Nachteile

There are less features than Intercom and the admin area is slightly harder to use

Vorteile

Has many features for an affordable price in comparison to competitors

Nachteile

It's extremely difficult to get a refund even if you have stopped using the product for a very long time.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HelpCrunch

Vorteile

Very helpful automation tool. Very easy to use. Excellent customer support. Regular feature releases. 10/10, would recommend

Nachteile

That it makes me wish other pieces of software were as good

Vorteile

The software is realy good to work, it's Very fast and easy.

Nachteile

I think nothing I liked least with the chat.

Vorteile

Interface, features, support, design. For the price, it is an excellent product.

Nachteile

If I had to take Helpcrunch head to head besides Gist, I would choose Gist. But Gist is way more expensive and just a little bit better.