HelpCrunch – Bewertungsseite 3

Vorteile

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Nachteile

Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Vorteile

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

Nachteile

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

Vorteile

The Design and Flexibility the Customize your widget, Widget Integration, Registration.

Nachteile

Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.

Vorteile

Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

Nachteile

A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

Vorteile

Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic.

Nachteile

it was a little confusing to begin with but after a little bit of practise it became very familiar.

Vorteile

I like the pricing structure. Other alternatives were too expensive for my needs.

Nachteile

I don't have any complaints. It is the simplicity and price I am looking for.

Vorteile

Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

Vorteile

Ease of use and the ability to support our product and be able to market it using the same platform. Have used a number of other products which are double/triple the price for the exact same functionality and being a small business we need to make sure we use our money in the most effective manner.

Nachteile

Speed seems to be slow sometimes, although that could be my connection.

Vorteile

We've recently started using it and quite fascinated as to how simple and fast the HelpCrunch. It's lightweight, unlike other similar chat tools which were slowing the website.

Secondly, their support is really fast and cordial.

Nachteile

They're developing I just wish if they can build their chat similar to Intercom and also work on the ticket supporting tool to make more developed similar to Crisp.

Vorteile

HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion. It is easy to create lead popup magnets, send onboarding emails, maintain a knowledge base, and establish conversations with multiple operators. This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

Nachteile

It is a simplified system so you won’t find some of the more advanced features you’ll find on more expensive tools.

Vorteile

The product is incredibly easy to understand and make sense of.

Nachteile

There wasn't really anything that stood out negatively.

Vorteile

Visually appealing
In-app messaging capabilities
Fair price

Nachteile

Pretty happy with everything in this great product

Vorteile

I like the user interface. Setup and use of the product is straightforward.

Nachteile

No major dislikes as of yet! Signup and use was simple.

Vorteile

* Easy to integrate in my app
* Mobile app so I can answer customers asap
* Fast customer support

Nachteile

Honestly I am very happy. I had an issue with the mobile app but the customer support fixed it quickly.

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Vorteile

Excellent platform and customer service.

The platform is very robust and complete. I am using all the features and so far I have had no problem. In it it is possible to answer via chat, and to trigger automated messages. They also provide a HelpDesk area.

Support is very good. Super attentive and quick. They cleared all my doubts.

I highly recommend it as a customer service tool.

Nachteile

There are a few missing features that I need but the support said they can analyze and develop. Very happy for the feedback.

Vorteile

It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

Nachteile

Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it.

Vorteile

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

Nachteile

As someone with zero tech background it took me two days to implement the code into my website. This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related.

Vorteile

Very easy to set up with very nice support, using the same agent chat I use on my own website

Nachteile

IOS version lacks a few features, as I understand should be fixed in the next IOS update.

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Vorteile

I love that Helpcrunch has everything related to customer support in one place.

Nachteile

I have nothing, in particular, I can complain about.

Vorteile

- pricing which is much cheaper that what we found in other solutions on the market
- can connect through API to HelpCrunch to send automate messaged based on our custom parameters
- lots of chat widget customization options
- customer service and communication products in one solution

Nachteile

It'd be great to have the ability to set up sequences for email marketing automation - not a deal breaker for now though.

Vorteile

Having All-In-One app for customer support is the key to saving time. Imagine looking around various apps and replying and keep tracking, would be hectic. I especially like the auto message and email marketing feature, so I don't have to use a separate app such as Drip/mailchimp

Nachteile

The UI can have some more love but its already a solid software.

Vorteile

Live chat and Knowledgebase and has a clean and modern interface

Nachteile

Zapier workflow integrations missing, but the team is working on it now

Vorteile

Helpcrunch is becoming the go to for live chat and customer support.

Nachteile

It is a shame that you guys just stopped offering the free plan.

Vorteile

It is very easy to use and very helpful to connect with customers

Nachteile

No option to download the image in the chats.

Vorteile

Working as live chat software, as a start.

Nachteile

Expensive, not worth the price. So the most are bad.

Vorteile

Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.

Nachteile

We haven't been using the service for a long time but so far I haven't noticed anything I dislike.

Vorteile

Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. Also, I love the amount of customization options it provides.
Customer support is pretty quick to address our questions and issues, they really listen to our feedback and open to suggestions.

Nachteile

Would be great to see Knowledge base among Helpcrunch features, they assured me it's coming in the first half '19

Vorteile

Modern interface
Targetted messages
Super easy to use

Nachteile

I have been using for a couple of weeks and as yet I don't have anything negative to say.

Vorteile

It’s well thought out, well engineered, they took every possible communication either live or via email and it keeps good track, iOS app works perfectly. The whole system feels really mature.

Nachteile

There was a bug but it was quickly corrected so none at this point

Vorteile

Very pleased with the widget styling and easy way I can integrate the chat widget onto my site. The way in which my business hours can be set saves me from getting unwanted support tickets on my weekend through my mobile application as well, which has saved me a lot of stress!

Nachteile

I'd really love a help base that could automatically guage a user's request based on keywords and recommend a help article, further diminishing the amount of support tickets I get.

Vorteile

Ease of access and ability to see new contacts

Nachteile

Poor notifications . Sometimes leads to missed chats

Vorteile

Really nice quality for the pricing and great customer support.

Nachteile

Nothing to bring out currently that has bothered.

Vorteile

It is very easy to use and functional as well.

Nachteile

Doesn't always give ringing notification that a new chat has popped up.
Also, ringing notification should be able to ring once or twice, not 4 times for each chat message.

Vorteile

It's easy to install, and the support team is helping. The user interface is nice. You don't get lost. The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Nachteile

Maybe the documentation of the API could be a bit more specific.

Vorteile

Easy to use, helps communicating with potential customers online

Nachteile

It sometimes disconnects to the web. I have to reconnect to keep it in my browser

Vorteile

I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

Nachteile

* Easy to use and to control
* Affordable
* Great features

The list goes on as there is too many to list

Vorteile

Wordpress integration made it a breeze to setup live chat on our website. Value added features like help documentation, email to offline chat users with automatic follow ups all at an affordable price for startups.

Nachteile

Nothing I can think of so far. Setup was easy and intuitive.

Vorteile

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration

Nachteile

Sometimes the mobile app crashes and it's a little hard to manage different chats online.

Vorteile

The free plan of HelpCrunch is amazing; you've got enough options to use and no real branding on the widget.

Nachteile

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

Vorteile

The live chat software does everything we want, but so did the last solution we used.
The difference is the HelpCrunch support is fantastic and couldn't be more helpful.

Nachteile

To be picky, some of the internal notifications when transferring chats can take long then we would like, but we are still talking less than a minute.

Vorteile

The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.

Nachteile

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

Vorteile

There are some good software out there, but i came across help crunch and i chose it over others. It gives you the ability to chat, and even send email messages, later on if the customer is not online, So this way it helps to keep the customer in the loop and connected with the business.

Nachteile

There is nothing that i can mention. However i would say price wise it could be a little bit cheaper.

Vorteile

Easy to set up and cost-effective. In addition to an amazing support system to help you with any flows that may arise.

Nachteile

The product has been great so far. I will check back after my first year.

Vorteile

- Great chat customization options
- Ability to provide self-service support through knowledge base
- Although there's a lot of features, the tool is very intuitive and it is easy to get started
- Flexible pricing

Nachteile

We would like to see more integrations which I understand they are working on

Vorteile

1) Many chat widget customization options
2) Able to connect our product and send in-app messages to the users via Helpcrunch chat
3) There are also neat email marketing automation and ticketing features

Nachteile

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Vorteile

Everything. The fluency of the widget on the site, the ease of use and integration, everything. The pricing is fair, easy to understand, and the support is great.

Nachteile

Nothing! So far, I have noticed absolutely nothing that did not satisfy me.

Vorteile

Lots of features for the price
Works exactly how it is advertised
Easy to install

Nachteile

Not very useful for large businesses
Comes pre installed with email spamming
Slows down your website

Vorteile

Helps create a more friendly experience for potential customers. I imagine over time this will help conversions enough to pay for itself. The interface is pretty easy to use/customize.

Nachteile

Cost to add extra team members was a bit high for me personally

Vorteile

We use Help crunch for connecting with customers to provide live support, collect user feedback and suggestions, and track the process of implementation.

Nachteile

I think the Knowledge base should have some more options

Vorteile

I like the setup and I like that it works on web and mobile.

Nachteile

I only tried in it on the free version, resulting in limited ability to do anything, including manager business hours, so we just canceled it. Maybe give the full functionality for 14 days, then downgrade so I can really see the true value.