HelpCrunch – Bewertungsseite 2

Vorteile

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Nachteile

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

Vorteile

The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100%

Nachteile

I honestly liked everything about this application.

Vorteile

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Nachteile

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

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Vorteile

I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use.

Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Nachteile

I don't have any problem with the software but would love to see more languages and integrations.

Vorteile

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Nachteile

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

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Vorteile

Bugs free
Easy to setup
Affordable
Stable and reliable
Support Team Trustworthy

Nachteile

Lack in some integrations to extend functionalities and integrate with CRM's.

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Vorteile

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Nachteile

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Vorteile

My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site.

Nachteile

The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain.

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Vorteile

Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

Nachteile

We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Vorteile

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company.

Now we have a solution that has everything we were looking for at a fraction of the cost.

Nachteile

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Vorteile

Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time.

Nachteile

The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though

Vorteile

Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

Nachteile

It can get pricy too if you have a lot of users (operators) answering the chat.

Vorteile

The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools.

Nachteile

The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website.

Vorteile

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.

It also looks more modern than the competition.

Nachteile

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).

But that is likely something that will get ironed out, more than an intentional feature.

Vorteile

It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.

Nachteile

The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.

Vorteile

It was reasonably easy to install, although took a while to configure.

Nachteile

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Vorteile

We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs.

Nachteile

We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using.

Vorteile

Good solid connections with customers. Feel comfortable to know they have received some information.

Nachteile

Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.

Vorteile

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Nachteile

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Vorteile

The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.

Nachteile

You can't combine the software with other tools like messenger so you have one tool for all your support questions.

Vorteile

Nicely looking live chat, easy to set up, works great

Nachteile

No cons so far, would be great to have articles functionality built in though

Vorteile

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

Nachteile

0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!

Vorteile

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Nachteile

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Vorteile

I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥

While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)

Nachteile

Everything is good, there’s truly nothing I dislike.

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Vorteile

- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us.
- Customize css via admin panel. This makes the widget very flexible
- Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems

Nachteile

- This is more a wish, not a minus, but I would also like to have official support for react-native.

Vorteile

- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style.
- Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

Nachteile

Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

Vorteile

I like the customisation features for the widgets.

Nachteile

It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords.

Vorteile

I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more

Nachteile

User is able to return to chat even after we block them

Vorteile

This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it.

Nachteile

At the moment there is nothing to dislike, if I find some cons, I will edit this review.

Vorteile

Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.

Nachteile

With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.

Vorteile

The idea of 3 in 1 is great , chat, ticket system and email marketing all in one is a plus.

Nachteile

It seems to be confusing at times which chats are new and which are old and there are some limitations on how to setup the software, if some basic things were different will make this software much better

Vorteile

Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.
Great platform to manage best users and their needs.

Nachteile

Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

Vorteile

I like best that they have unified all the features in one, and I can use multiple channels with their platforms like Facebook messenger, Instagram, WhatsApp, Telegram, and more. I can customize the chat as per my website, and the customizations include widget color, logo, localizations, and even CSS styling. They provide very powerful tools like a knowledge base, chatbot, email marketing, mobile apps, and SDK. Their self-service is also superb.

Nachteile

No cons identified till now. It is a very useful app for managing business support, marketing and sales channels.

Vorteile

The price is great considering the features that it have.
The support team is amazing!

Nachteile

Not a big deal, but more crm integrations

Vorteile

HelpCrunch stores all communication with our clients in a single place.
What I love most about HelpCrunch is the reports functionality with which we have access to every agent's performance and user satisfaction metrics.

Nachteile

There are some minor bugs that their team has to address e.g., with a typing indicator that makes our chat window go up and down.

Vorteile

Here's what we needed originally: live chat system for our young startup
What we got in the end: mini-CRM with many functions for client support, user engagement, as well as marketing. There is more in the package than we expected, frankly

Nachteile

Just 500 contacts in the free tier, but it's still more than what other free products offer free

Vorteile

We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.

Nachteile

The limit of emails and auto-messages in our plan is a little upsetting

Vorteile

Knowledgebase with Email support
Stylish Chat Widget
Value for Money

Nachteile

It can better if they can offer 3 agents in Standard plan

Vorteile

Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando.

Nachteile

Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial.
La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve.

Vorteile

has a lot of features such as online chat and emails

Nachteile

the icon is not customizable and we can't make it fit out brand

Vorteile

It is easy to install and use the software.

Nachteile

They still miss some REST API endpoints for scenarios of complex integrations.

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Vorteile

The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug.

Nachteile

Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people.

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Vorteile

Ease of use, easy to setup, beautiful UI, a lot of useful features and all in one package. Also at a very decent price

Nachteile

Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff.

Vorteile

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Nachteile

I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

Vorteile

Well I like the freemium model which they have to start with which is always best as I get to experience the product once before buying and their pricing is straight and simple

Nachteile

The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking

Vorteile

I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

Nachteile

Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

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Vorteile

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).

They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

Nachteile

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

Vorteile

- Value/cost is just insane compared to Intercom
- All-in-one customer service platform

Nachteile

our team is happy with everything. literally with everything. We needed chat and proactive communication channel and HelpCrunch is something that does this well

Vorteile

1 Very easy to get started
2 Lots of features for customer communication and support
3 Great looking and customizable live chat widget
4 Amazing customer service

Nachteile

I would love to have a more advanced reporting per agent, but the way it's handled now is fine too

Vorteile

It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.

Nachteile

Can't point out anything specific, everything suits our needs.