MSP360 Connect

Vorteile

Easy to install, easy to use, easy to implement encryption/security. It's also nice (and secure) that unattended access is only achievable with encryption configured.

Nachteile

The only 2 complaints I have are the fact that the list of recent connections is just that; a list. It would be awesome if the interface could be allowed to be edited with aliases. Even better would be an account that could be used to maintain a list for administrative purposes. Also, it seems the software can only make unattended connections if a local user account (or domain account) is configured with a password (this is more secure but if single users want their desktop to load immediately on boot, they usually don't have and don't want a password). This also means you have to know an account and its password (and remember the password every time you connect) to utilize the software. I have not seen a way to save the password or allow automatic login.

Vorteile

I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time.

Nachteile

Sometimes the software behaves slowly and incorrectly

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Vorteile

CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Nachteile

Their Linux product for a non-desktop Linux install took some time to reach maturity.

Vorteile

This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.

Nachteile

There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.

Vorteile

After I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable.

Nachteile

As everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again.

Vorteile

Ease of connection and secure features are the best features. Very simple and intuitive.

Nachteile

Nothing. The software performed as expected.

Vorteile

All I needed to do was install the host and client on my computers. For each computer, you generate a key pair. You will need to paste the public key from your client computer into the host. Fortunately, I am familiar with PGP encryption and setting up the software was pretty intuitive.

Nachteile

I wish Cloudberry remote assistant supported local printing of remote files. I also wish that I could send key combinations like (CTRL/ALT/DEL).

Vorteile

Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable.

Nachteile

Can't store a directory of computers that I connect to.
Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength?
No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service.

Vorteile

The variety of accounts you can link to cloudberry is amazing, it's easy to switch between accounts and manage databases. MUCH better than dragon disk

Nachteile

Literally nothing wrong with this product, I haven't had a single issue since I've started using it (:

Vorteile

been looking for a free piece of software to offer support to my customers and this fits the bill, as good as teamviewer, logmein etc and is freeware the others are overpriced for small businesses

it does every thing i want it to do and with the security features gives the support customer confidence

Nachteile

the only thing i would pick up on is being able to remote control straight away instead of view mode and the customer being asked to make changes as some of them have limited it skills

Vorteile

FREE
Stable
Quick
Easy to use
Easy to install and configure

Users find it very easy to use as well, they love the fact that I am able to connect and help sort out issues despite being many kilometers away from them.

Nachteile

If CloudBerry had to start charging for it!
Please, please keep it free. There are so many small businesses and one man IT support people out there that need to connect to 10 - 20 machines, the other apps are so expensive and I for one, cannot afford to pay a huge fee.

Vorteile

Ease of use, so simple and easy to understand

Nachteile

lac of features however, its a free item so i cannot complain

Vorteile

Free. good to see encryption is the default for unattended as well. The UI is quite good and uncluttered

Nachteile

A little laggy but my main issue is not support for proxy authentication which means its not really much use to me in a business environment. Sorry.

Vorteile

It does what it says and has a lot of options for cloud storage. Fair price & full-featured.

Nachteile

It looks clunky (probably an ancient Java framework?)

Vorteile

Encrypted and solid connection, unattended access. With other remote control programs the connection drops every now and then, with this one I does not happen or at least it hasn't happened to me yet

Nachteile

When opened , not connected and minimized it leaves a blank window on the desktop , which can be a bit anoying