ServiceNow – Bewertungsseite 3

Vorteile

C'est un logiciel très spécial dans la résolution des tâches d'assistance et qui est d'ailleurs très facile à utiliser , c'est un logiciel impeccable.

Nachteile

Ce logiciel est très bon mais parfois très lente , veillez trouver une solution à cela .

Vorteile

Service now has tons of features that makes tracking tickets and incidents easy. Submitting tickets is straightforward and the communication on updates is good.

Nachteile

I don't love the UI, I think it is a bit clunky.

Vorteile

Un top produit de gestion clientèle et très simple et performant et qui facilite également les intégrations des autres produit. Je le recommande

Nachteile

Je n’ai pas de critique sur ServiceNow pour le moment.

Vorteile

Un très bon produit pour la gestion des tâches très simple et très professionnel.

Nachteile

C'est un super produit, je n'ai pas d'inconvénients

Vorteile

ServiceNow is kind of the Porsche solution... it has a lot of bells and whistles and fantastic features. Intensely configurable, and I really like that. It does however require a lot more programming knowledge for some things. Overall, the out of the box stuff you get is top notch with a lot of features.

Nachteile

Higher need for programming experience to get it to do what you want it to do. There's been a LOT of advance, however, in low-code ways to do things which has been very welcome.

Vorteile

ServiceNow est le meilleur produit de gestion des tâches d'assistance très simple et facile à utiliser, avec de nombreuses avantages pour traiter les tâches.

Nachteile

Un super produit mais je souhaite l'amélioration de l'interface d'utilisation.

Vorteile

C’est un bon logiciel dont la prise de main est très simple et l’interface aussi est compréhensible. C’est bon pour la gestion des tickets.

Nachteile

Je n’ai pas encore d’inquiétude sur l’utilisation de ServicesNow surtout que le prix est abordable.

Vorteile

Le produit, tel qu'il est mis en place dans mon organisation, répond à mes besoins.

Nachteile

Je n'ai pas encore identifié d'inconvénient .

Vorteile

Tracking and communicating within the team is the best feature, it's very easy and user-friendly.

Nachteile

I do not have the option to reopen the closed ticket, modification writes for the assignee.

Vorteile

Easy to use and customize the product as company requirements

Nachteile

Documentation ordering is not easy to understand the flow of product

Vorteile

-You can create multiple dashboards.-Customized chat integration.-customization capabilities.-inbuilt plugins to integrate the 3rd party applications.-Report customization facility.- Work flow customization.

Nachteile

-Due to lots of module, Sometime its confusing to select the particular module.-Page loading took time.- Implementation took time and required ServiceNow expert to implement.

Vorteile

ServiceNow is easy to use to escalate customer issues to support groups incase a fast call resolution is not given. You're able to track the resolution given to the issue logged by searching the incident.

Nachteile

I like all the functions of servicenow so i have nothing negative to say.

Vorteile

It has vast features for Enterprise management, it is one stop platform for tracking and maintaining all the data in one location.

Nachteile

Little complicated for end users for initial handling of the platform and some limitation of showcasing data.

Vorteile

I use ServiceNow for working on the tickets assigned to me. It is very easy to handle for maintaining our current status on the ticket and update the stakeholders/users to keep them on track on the issue or request. It also gives us the option to link any change or problem associated to it. We have the flexibilty of creating incident task and see all related incident created by same user.

Nachteile

As of now I haven't felt any limitations with ServiceNow. Will update if any in future.

Vorteile

We are using service now for change management task. We can easily integrate with other tool and system . It has nice GUI and power automation tool. we can easily automate business workflow based on requirement. It provides great collaboration that allow team member to share information and work together. It help to maintain SLA.

Nachteile

I haven't found any issue yet. It is working as expected.

Vorteile

In this platform we can get Certification course using this is to get a job, Different services are provided in one platform

Nachteile

It is complex for beginners, we can take more assignments for certification

Vorteile

ServiceNow offers a complete IT Service Management. It has capabilities like incident management , change management , asset management , problem management etc. It also supports workflows , approvals and automations. No need to manage on premise , as it is a complete cloud solution.

Nachteile

It is an expensive tool. It is complex to configure and requires expert knowledge. UI is intimidating for new users as it has lots of features and options.

Vorteile

The best part that I like the most about Service Now is it's completely automated. We have used this tool for IT management whereby anything related to raising a request for a hardware or a software installation requirement would be logged on Service Now. The logging process is pretty simple and once logged this will create a notification for the supervisor to review and approve.

Nachteile

In the past, we have had challenges in re-opening the service now tickets once they were closed in error. This led to a number of internal complaints as we had to requests the users to open new tickets for the same request.

Vorteile

Fast and simple to use. By offering a service model that defines, organizes, and regulates the flow of work, it accelerates the delivery of services. To get ServiceNow working in an enterprise, only a small amount of configuration is needed.

Nachteile

Nothing to say. This tool is already perfect for ticket management. No cons.

Vorteile

I like the whole concept of the service, it helps me manage all my IT needs and services for my company.

Nachteile

Anything that I feel like I shouldn’t have to pay for because of the outsource itself. I kind of don’t enjoy but I can definitely tell you it’s still worth the money because it’s not expensive.

Vorteile

There are few categories which i prefer above all others are ease of use, the level of customizations that it offers and the detailed reporting it provides.

Nachteile

Cost and Implementation complexities are few which i think can be improved.

Vorteile

ServiceNow is widely used tool for incident management with a lot of Features that are easy to deploy and configure. We can create customized dashboard for easy tracking of the ticket as per our need.

Nachteile

Since the time i have started using it , I haven't found any problem with the software.

Vorteile

Simple to all and multi-purpose wysiwyg open source software.

Nachteile

We are thankful to the vendor for all it offers.

Vorteile

I have been using Service now for creating ticket like every day.A user-friendly software to create ticket manage and a great tool for freshers

Nachteile

Nothing to diss about just the UI can be auto adjustable

Vorteile

I like being able to make a service request, and it is routed to someone who can help.

Nachteile

The self service portal is hard to use for tracking your requests.

Vorteile

ServiceNow offers a wide range of features, including IT service management, HR management, and customer service management and many more. Investing in ServiceNow has been a great value to our company. ServiceNow offers customizable options that allow businesses to tailor the solution to their specific needs. Also, ServiceNow includes advanced security measures to ensure that sensitive data remains protected at all times.

Nachteile

Lack of tutorials. Some users have informed us that ServiceNow is kind of complex and overwhelming, especially if they are not familiar with similar software solutions.

Vorteile

I like how it solves the problem of ticket management for our department. The interface is easy to use and navigate.

Nachteile

I least like navigating the archived tickets at times and wish there was an easier way to locate tickets that are not currently open.

Vorteile

indispensabile per apertura ticket su incidents e apertura task per refresh.

Nachteile

interfaccia utente complessa di non facile immediatezza, alcune funzionalità devono essere ricercate.

Vorteile

ServiceNow's low code/ no code benefits us to build business usecases without worrying too much about basic configurations which are not required.

Nachteile

Sometimes development instances need to wakeup everyday. Servicenow should allot more time.

Vorteile

Easy to access, and with more options, for customisation

Nachteile

Did not come across, only used the available options,

Vorteile

Its user experience is best to interact with, easy monitoring, tracking, joining with mail services and much more.

Nachteile

Sometimes there is some seconds latency in opening tickets, this needs improvement

Vorteile

It bundles so much functionality into a single application,

Nachteile

Generating reports is not intuitive. You have to learn the methods and do them several times before it becomes routine.

Vorteile

A single excel sheet upload to add assets into the cmdb table was responsive and fast.

Nachteile

The routine upgrades are a bit of inconvenience. Ex: Migration from Rome to SanDiego to Tokyo and so on which happens once every six months.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ServiceNow

Vorteile

The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.

Nachteile

It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.

Vorteile

ServiceNow really helps us to manage our customer and IT services from end-to-end. We make use of the ITSM, ITBM, IT Asset management, and CMDB features. Together all these features help us manage our clients, our services, and our assets.
There really is so much one can do with the software and once users start adopting this, it really makes such a big difference to how IT can assist the business. Even our other teams like finance started to use it as well now.

Nachteile

In terms of Backend Setup, ServiceNow does take some configuration to work really well, and this might not be an easy task for someone without previous experience.

Vorteile

I've been using this application for the past few years, and I think the real-time alarm triggering and search functionality are outstanding.
If the data we need is in the app's database and is configured, we can use it to find it quickly.

Nachteile

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Vorteile

all the Modules that we used are ease to use.
Documentation is well maintained.
Easy to implement.
easy to track the changes for Admin Team.
Reporting Module is Great for BIz team.

Nachteile

Cost and Product Support.
Product road Map dates are not clear.

In Betracht gezogene Alternativen

Warum ServiceNow gewählt wurde

Gründe für den Wechsel zu ServiceNow

Vorteile

I have been using ServiceNOW (SNOW going forward) for over 3 years at Nielsen now. The platform holds together a ticketing platform, a custom-built application, self-help, service desk contact information, and knowledge base articles. Our organization also has some integrations with our HR, IT and Finance systems and require a little more maintenance as we are currently committed to another well-established platform. My tickets are always visible, my approvals, etc widgets are very useful too. The portal is light, so it is fast and it also connects seamlessly with Okta.

Nachteile

Employees tend to get confused if the widgets are not correctly set up under the relevant sections of SNOW. The roll out time is quick, but the set up is the larger task. Custom applications running on SNOW can be a little buggy at times. The platform can turn into a administration nightmare if it is not maintained well.

Vorteile

Proper managing of incidents to respective teams with 3 tier architecture starting from Help Desk
Efficient management of system changes with agile methodology through proper state transition until deployment
Categorization of CIs based on CI class and their relationship like Application, Database Instance, Servers

Nachteile

System performance can be far better on node restarting
OOB baseline does not support some level of access control for change which it should have
Changes created by “Copy Change” can not be tracked separately
Can have more option of customizing service portal in configuration based way rather than angular
Reporting on Standard Template field values should be more user friendly

Vorteile

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features. Also its integration service that allows clients about their stages of requests. Also in problem tasks the way it creates a RCA ti avoid further incidents count on as great features of ServiceNow.

Nachteile

The SLA is what I dislike because there are some tasks that require greater time than the expected time also in catalog items in variable type as multiple choice if we want to hide a choice it is not possible and requires DOM scripting because of which in future relaeses of new versions it could create an issue.

Vorteile

The product did not change the way we have been conducting business but it made it easier. It is easy to follow through requests and incidents in the system rather than manually following. The system removes geographical boundaries as you can escalate an issue which can be resolved in a short time by someone in a different location. You can have a reports which can inform you on strategic decisions. For example you can realise you need more human resource from the reports

Nachteile

It needs to add some component of AI where a bot can assist other users on some of the petty frequent similar request

Vorteile

Easy to log incidents, update status and communicate with the customer about their tickets. Great for storing service documentation -- all of our services are documented in ServiceNow so that as tickets come into our queue, we have a repository of knowledge base articles to refer to in order to resolve the issue. The visual task board facilitates daily team standups to discuss status and priorities.

Nachteile

The only thing I could think of is it would be great if the visual task board had more Trello-like features, especially their power ups (custom fields, burndown chart, etc).

Vorteile

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

Nachteile

This is a little more complicated for things like configuration management and opening a support request (from a support provider perspective). There are just a lot of steps and a lot of information to fill out. I would recommend having a couple of ServiceNow experts who can help standardize workflows and provide training for these more complicated tasks. Also, the dashboard can get too cluttered if you let it.

Vorteile

This software have extensive features which allow us users to work more efficiently. Managing request and concerns of our employees has been easier because they can create raise it through chat or ticket/case in this software anytime. Communication by users and administrators have been easy because they can follow-up through the software or even via email. Dashboard also can be customized depending on the user's needs. It also has a Knowledge Base Management attached to it which allow administrators to clarify or countercheck their responses/resolutions to the tickets/cases.

Nachteile

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Vorteile

The interface is user friendly and can easily adopt to it and also every option is provided and the flow is also maintained so the data is not lost when reverted back

Nachteile

Overall it was good but when using some of the options i feel it should be like more of a dynamic looking way so that can make the users to use it for a longer time

Vorteile

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers . The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.
The best modules are :-

Incident management , Change Management , Problem Management and CMDB.

Nachteile

The upgrades , every 6 months are something that always keeps us on our toes. secondly it Whatsapp and telegram can be integrated with service Now...

Vorteile

ITIL based
Service Portal (Self Service Portal for quick searches spanning instance or specific areas)
Knowledge Base (despite that not being checked in the available features)
Full Service Management solution for the ENTIRE organization
Strong Workflow engine
Visible Table structures for clean data flows
Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...)
Best in the business system architecture (fully redundant instances)
HI Administration portal and ServiceNow support are top notch
Service Now community is extremely active
Docs site (formerly wiki) well updated and complete.
Great organization and User groups
You get a cake upon launch!
Extensive Integration capabilities

Nachteile

Cost
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more
Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster)
Configuration can sometimes be limited and requires some Javascript to get past basics
Mid Servers for integrations can be more work to maintain than desired

Vorteile

The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

Nachteile

Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.

In Betracht gezogene Alternativen

Warum ServiceNow gewählt wurde

Gründe für den Wechsel zu ServiceNow

Vorteile

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface. we use it for ticket management, both for sending out tickets to other teams, and then also tracking our workflow. I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Nachteile

It's a little clunky. It's not as intuitive as other options. But I feel as though the functionality, if you have a team dedicated to setting it up for your needs, is incredibly useful and will greatly help in the long run.

Vorteile

Amazing tool for change incident and CMDB management. I am using this tool for change and incident and I found it best among the tools I used.
Design the too the way you want.

Very simple user interface and make process very easy. With any experience user can use this tool

Nachteile

Nothing as I am aware of as for me this is best and the way service now is improving , I have nothing what I can this as an improvement.