GoTo Connect

Vorteile

Goto Connect is always up. I have never had a problem in 5 years. The Web interface is great for everyday use. Sound quality is great. Also, I can easily switch from my actual phone to the web interface. Great feature is ability to TEXT from web interface. Also, the outgoing messages can by typed in and AI converts it to one of several voices. It works great. Can even put music in teh background.

Nachteile

Original set up was very detailed. I am a small business and don't use most of the features. It feels like it is made for a large business. Not as much a con as a feature though. There was a lot of support from them for original set up.

In Betracht gezogene Alternativen

Odoo

Warum GoTo Connect gewählt wurde

Office suite was Too expensive. So I changed

Gründe für den Wechsel zu GoTo Connect

Chose Goto Connect for good rating and price. Heard bad things about RIngcentral

Vorteile

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Nachteile

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Vorteile

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Nachteile

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Vorteile

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Nachteile

Nothing to complain,it complies all it was purposed for.

Vorteile

The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number.

Nachteile

Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped.

Vorteile

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Nachteile

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Vorteile

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Nachteile

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Vorteile

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple

Nachteile

The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.

Vorteile

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Nachteile

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Vorteile

Péssima experiência, demora para configurarem o software, cobrança abusiva de multa de cancelamento, na venda me falaram que não haveria e agora me mandaram boleto de quase mil reais.
Muita morosidadde na resolução dos problemas, não recomendo a ninguém

Nachteile

Atendimento extremamente lento, equipe sem sincronia, um fala uma coisa e outro fala outra e muita morosidade na resolução de problemas.

Vorteile

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Nachteile

Non that I can think of

Vorteile

I like the video features it offers. I also think it is very easy to use on both ends.

Nachteile

Sometimes it's a bit slow to load the program.

Vorteile

It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job.

Nachteile

Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after.

Vorteile

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

Nachteile

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Vorteile

* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

Nachteile

* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

Vorteile

I think that the cost was the best part of this software, but as many say, you get what you pay for.

Nachteile

I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use.

Vorteile

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Nachteile

I have no complaints, I rarely have any glitches or issues

In Betracht gezogene Alternativen

Vonage Business Communications

Warum GoTo Connect gewählt wurde

When I changed office locations the service was no longer available to me. I searched around and found GoTo (it was jive previously)

Gründe für den Wechsel zu GoTo Connect

Truthfully, my son looked at the websites for all the other services I mentioned above & said he liked the jive (former name) site the best. So I went with it.I have been served well by this company & plan to stay with GoTo.

Vorteile

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Nachteile

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Vorteile

Call quality has gotten poor over the last couple months. Nothing good to say.

Nachteile

I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them.

Vorteile

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Nachteile

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

Vorteile

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Nachteile

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Vorteile

This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help.

Nachteile

Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes.

Vorteile

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Nachteile

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.

Vorteile

Pricing is good. that's all. But still not worth all of the failed features.

Nachteile

The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company.

Vorteile

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Nachteile

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss.

We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Vorteile

Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer.
I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease.
I also like how you get so many features that are included -- they don't nickel and dime for each thing!
One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Nachteile

Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.

Vorteile

I like how many options, features, and functions the software has to offer for VoIP phone systems. The software is easy-to-use for those who are versed in software configuration. I also like that the app for it gets rid of the need for companies to buy their employees company cell phones. With the app, all you need is Internet to receive and send calls from your work number.

Nachteile

I don't like some of the hidden costs. Make sure to discuss all associated costs with your sales representative.

Vorteile

The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other.
Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.
Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling.

Nachteile

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

Vorteile

I love the ease of customizing settings on the website. I manage the schedule daily and can make changes to the ring groups or different phone lines easily. If I do have a question, I am usually able to get ahold of someone at Jive rather quickly and they can make the changes for me but also walk me through how to do it for next time. The support team at Jive is very responsive.

Nachteile

My main point of contention is that Jive doesn't keep logs of when there are issues with the phones. For example, we had someone call about 6 times after hours on a Friday, which we didn't find out about til we returned to the office Monday, and the techs couldn't help us figure out what the issue was or why the calls kept getting rerouted back to the main line instead of going to the after hours emergency line. The tech said it is best to call right after the incident happens, which would have been impossible for us since it was after hours!

Vorteile

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Nachteile

Everything about the system is pretty straight forward. I have not found any features that are missing.

Vorteile

I really like that my staff and I can take our phones home with us so we can work from home when the weather is bad. I also really love that if the phone isnt answered at my office it will ring on my personal cell.

Nachteile

I think it could be a little bit more user friendly but Im not the most tech savvy person.

Vorteile

I have been with the service prior to Jive buying out the previous company. I can tell you the improvements to software and interface has been upgraded to a very high level, you can see the flow on setting call sequences and ring groups. I have need help on items and even a recent phone purchase and porting over a number. Let me tell you this team is great, I had them provision the new phone and set up the new number and ship the new phone to me. The phone cost was a couple dollars higher than buying on Amazon. I would pay them that amount everyday and more. They are outstanding in service and support, they emailed me multiple times on updates, directed me to different departments for sales and service. I do not see myself with any other company that has treated my very small business with such support. The will walk you thru the software and you will see how intuitive it is. They in my personal opinion are the best.

Nachteile

There is a lot you can do and the down side is if you do not use it everyday, as when your are setup thing just run. So, when you do need to add or change something it is a learning curve as I only need to address the software once or twice a year.
I am discussing the setup software, the actual login user interface is quite easy to use, I do use that more often and it make life simpler.

Vorteile

For the past two years he has helped me with my work by allowing me to migrate all events into online meetings. Is very solit product.

Nachteile

I needed support, but I'm still waiting to be contacted by support. Fortunately I solved it myself.

Vorteile

The portal has great functionality. It's mostly a clean GUI, but it has several access points for various functions -- making many functions more complicated than they could be.

Nachteile

I like the flexibility of Jive Mobile/Desktop, etc. When everything works right, the system is largely brand-able and customizable.

Vorteile

Jive offers many different features for one reasonable price. The main things that makes Jive attractive for a small office is the adaptation of essentially unlimited conference call lines as we host and manage various committees, boards, etc and the available mobile phone app that allows us to make and pick up calls out side of the office. We are always in and out of the office and being able to answer all calls remotely is game-changing.

Nachteile

Though the available mobile app is handy and arguably the most utilized feature we use, it often kicks us out without notice and forces us to login over and over.

Vorteile

Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes.

Nachteile

Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available.

Vorteile

I love how fully featured the software is, its simplicity and reliability.

Nachteile

There are so many features it is simple to outthink yourself sometimes and make your all flows more complicated than they need to be. I do wish it integrated into our marketing automation software/CRM. Not really their fault, but would be nice not to manually log call anymore.

Vorteile

Setup had plenty of customization ability and is very user friendly. Never had a downtime issue.

Nachteile

We switched to enable couch to call from the web as well as tight integration with Redtail CRM (our CRM software). Click to call mostly works though it looks out fairly often. Redtail integration works great when it works, though it rarely works.

Vorteile

I had Grasshopper and moved to Jive and have been happy. Customer service is very good

Nachteile

the fax mechanism is a little clunky having to have a special email address and code but that's no big deal and easy to overcome

Vorteile

Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

Nachteile

Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

Vorteile

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Nachteile

Definitivamente el precio, el pago mensual no me parece adecuado

Vorteile

At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Nachteile

What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

Vorteile

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Nachteile

Jive seems to be great so far, cant complain

Vorteile

All of the employees are super helpful, and the online portal is very easy to configure.

Nachteile

Wish it had more features and linked to our email.

Vorteile

Even though I don't like to have to call tech support when I have issues, I do appreciate how knowledgeable and thorough technical support has been. Not only do they resolve my issue when I call they also follow up with me to ensure the problem didn't show up after.

Nachteile

Getting the phones setup took a bit of work. The online support is pretty good but having someone to walk you through helps a lot. I was on hold for quite a bit before I hung up and just started reading and ended up setting up my phones on my own.

Vorteile

I like the fact that I can use my mobile device

Nachteile

This system seems to drop calls even with good wifi connection

Vorteile

This phone system has multiple great features and customizable options. There are endless options for creating separate lines, call groups, voicemail options, directories, etc. Will take your business from feeling like a home office to a corporation with a professional presence. There are also helpful apps that allow you to control and use the system from anywhere so access is never restricting.

Nachteile

This system offers a multitude of great features. The only things missing (but have been said to be in the works) are transcribed voicemail to text/email messages and the ability to send and receive SMS messages from the phone numbers.

Vorteile

I love that there is a mobile app so we can use phones from outside the office, or when the internet is down, with it still being the business phone numbers.

Nachteile

That it has to rely on an internet connection, so when Comcast goes down, so do the phones (thus my excitement about the mobile app in the "pros" section). The customer support is good, but the online platform to change dial plans, record messages, etc. is cumbersome. It all works, it's just not intuitive, and I hate having to call support as often as I do.

Vorteile

The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

Nachteile

So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

Vorteile

The software was incredibly easy to understand and provided an amazing cost savings for my office!

Nachteile

Nothing! The software is very user friendly.