Vonage Business Communications

Vorteile

Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Nachteile

Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.

Vorteile

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Nachteile

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

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Vorteile

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Nachteile

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Vorteile

The user interface is very nice, and the messaging system it has helps a lot with text messages. As a softphone for an offshore rep, this would be one of my go-to options. As a sales manager, I was able to look up my call recordings and the reps I trained to review their calls.

Nachteile

I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for me.

Vorteile

Has good features like call recording and sms (when it's not losing your messages into the void)

Nachteile

Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic

Vorteile

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Nachteile

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Vorteile

The price wasn't unreasonalble for the services we needed.

Nachteile

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

Vorteile

it had a nice layout in the application

Nachteile

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

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Warum Vonage Business Communications gewählt wurde

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Vorteile

easy to use, the app is great, can always hear our patients

Nachteile

anytime we want an additional service there is another cost

Vorteile

I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call.

Nachteile

The calls drop often and when that happens the app glitches.

Vorteile

I like the voicemail features and capabilities to login and use on any device! I also like the ability to pay by bank with account and routing option. It’s easy to change bank accounts if need be without the hassle of plaid and micros.

Nachteile

Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert.

Vorteile

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Nachteile

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Vorteile

Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features

Nachteile

Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.

Vorteile

Ease of connection, multitude of integrations and overall amazing reception

Nachteile

A slightly high price for use and the non integration with the APIs

Vorteile

The mobile application is easy to use along with its features.

Nachteile

Worst customer service and sales team who promise and don't deliver.

Vorteile

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Nachteile

I haven't found anything that I don't like yet.

Vorteile

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge.

The service has been exceptionally reliable and all conversations have been clear and noise free.

The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer.

Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Nachteile

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Vorteile

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Nachteile

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Vorteile

Their call monitoring, call routing and voicemail features were absolutely amazing.

Nachteile

The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications

Vorteile

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Nachteile

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Vorteile

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Nachteile

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Vorteile

The cost and implementation was outstanding

Nachteile

The reliability was not acceptable for our business.

Vorteile

add on phone numbers were convenient. Price was Ok.

Nachteile

my caller ID will not update and I cannot get the issue escalated.

Vorteile

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Nachteile

Porting process, customer service, customer support

Vorteile

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Nachteile

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Vorteile

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Nachteile

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Vorteile

I like that I can use the app on my computer or on my cell phone

Nachteile

I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts

Vorteile

It's good for voice calls and it's convenient for being on your phone and computer.

Nachteile

Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.

Vorteile

Very easy to navigate and has an app that I can get on my smart devices.

Nachteile

Very Friendly user to manage sms and reply to them.

Vorteile

The fact that I can call or texted from the app

Nachteile

The sms feature has been down for months, having to jump back and forth between apps to call or text

Vorteile

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Nachteile

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Vorteile

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Nachteile

The set up was tricky, but I am no phone analytics expert.

Vorteile

Our call quality was always crystal clear and never dropped or missed a call.

Nachteile

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Vorteile

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Nachteile

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Vorteile

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Nachteile

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Vorteile

Compared to what we were using before it is a big game changer.

Nachteile

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

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Vorteile

Vonage was good for communication outside of the office with one main inbox

Nachteile

It took a while to connect calls and was also very spotty with coverage

Vorteile

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Nachteile

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Vorteile

It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.

Nachteile

Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.

Vorteile

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Nachteile

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Vorteile

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Nachteile

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Vorteile

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Nachteile

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vorteile

the product is easy to use and easy to understand

Nachteile

the overall cost is more than I was expecting.

Vorteile

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Nachteile

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Vorteile

What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!

Nachteile

Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.

Vorteile

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Nachteile

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Vorteile

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Nachteile

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Vorteile

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Nachteile

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

Vorteile

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Nachteile

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Vorteile

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Nachteile

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.