GoTo Connect – Bewertungsseite 6

Vorteile

I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it.

Nachteile

Our last system would notify our receptionist if someone was calling 911 within our organization with a distinctive ring and then they were able to pick up and listen in to the call right away and know what the issue was and where. It is good that key people do get a email however we do miss the old option we had.

Vorteile

This is full functional cloud PBX system. I like the dial plan feature its just like drag and drop thing.
Call blocking feature, Location based cell app activation, group calling and many other features are top notch

Nachteile

desktop application is missing, i'm using web interface to make and receive calls. Outlook integration should be part of this deal so we can simply click the number and make call to email sender instead of copy pasting the number to webphone

Vorteile

I love being able to answer the phone anywhere with the app. Jive has fabulous features and great sound quality. I have a had great experiences with customer service!

Nachteile

It is depends on your internet speed. So if you don't have great internet then your experience could be less than perfect.

Vorteile

Really great mobile integration to make for a seamless transition from your work location to transit/home. This helps us stay connected, manage contacts and most importantly save money. GUI is very intuitive and quick to learn.

Nachteile

Our internet service provider has been unreliable over the past year - this caused some connectivity issues and impacted the overall satisfaction with this approach. However, the Jive team is always helpful in these situations.

Vorteile

It was reasonably priced, and was reliable

Nachteile

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end. Seems like it's run out of someone's basement. Trying to discontinue service with them is just about impossible. STAY AWAY!!

Vorteile

Ease of use and reliability, especially voicemail which if a call is not answered it goes to my cell phone and then if there is no response, it sends me a an email with the voicemail to listen too. The 3 way calling is also great.

Nachteile

Can't really think of anything! We do not have any issues or complaints with this software these past 3 years.

Vorteile

It's efficient and easy to use. We are able to communicate between departments easily.

Nachteile

Sometimes the billing is difficult to understand.

Vorteile

Its easy to access. I love it keeps me updated on conferences I need to attend and any changes that might have been made to the time. Its crystal clear, and its enjoyable to use.

Nachteile

I don' t have any cons with this software.

Vorteile

The ease of use when changing schedules, adding voice prompts, and the conference bridges. Support staff are readily available and are quick to resolve issues with excellent follow up.

Nachteile

The app is sometimes problematic, will hang up randomly, gets strange when connecting to bluetooth in the car. Sometimes I have to restart my phone to get the app to work properly. Also, don't like the "Access my Contacts" screen being difficult to stop asking. Unfortunately I have to use my personal phone for work and do not want that to mingle with my work information.

Vorteile

The mobile app is great. You can also make international calls and the audio is great!

Nachteile

Can't transfer calls to others on the plan we have

Vorteile

The call routing is so easy to use. Just drag and drop the lines to map where you want the calls to go. Its actually kind of fun to set up.

Nachteile

No cons here... Great Product. I highly recommend using Jive!

Vorteile

Easy to use
Quick and painless setup - user creation ,dial plan etc
Gives the user the ability to control their
Has more options than our preivous provider pbx which was freepbx

Nachteile

When someone calls a ring group and no one picks up we can't really see any detailed infomation without going to a 3rd party vendor or setting up a server to retain that infomation.
We don't get a notification when we have been signed out of the Jive mobile app

Vorteile

Not having any line limitations. If 100 people all call at the same time they will all go through without having to have 100 different phone lines and having to manage 100 different numbers.

Nachteile

Nothing with the software, the Polycom handset has some quirks that take some getting used to.

Vorteile

Seamless integration with existing network, easy interface, outstanding customer support. I like the way the various modules are arranged in the Admin section.

Nachteile

Really nothing to complain about, except being a little old and having a rough time getting this technology into my thinking.

Vorteile

Price is very affordable and services are great. I believe you get a great bang for your buck, especially in small businesses.

Nachteile

Cant think of anything that I don't like, I think the entire platform is great and much needed for businesses

Vorteile

Ease of use... new updates have helped drastically. The uptime has been very good. New web interface is rarely solid.

Nachteile

A few too many places to find things... would like it a bit more streamlined. For example changing users on a phone has several places to change instead of one place.

Vorteile

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Nachteile

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

Vorteile

we used to connect with our IT department to problem solving for remote agents, worked fine

Nachteile

no practical issues, it easy to connect for not very tech savvy agents

Vorteile

With the pandemic affecting how we work day-to-day, this helps us stay up and running as our IT guy can remote into our systems without us having to visit the office. Game changer!

Nachteile

Nothing at this time that I dislike about this software. It has really made a difference in how we stay up and running.

Vorteile

easy to use, need almost no training, the support people are nice (even when take long time to resolve an issue)

Nachteile

support is low and take a long time, it´s being almost a month and I still don´t have answer for a invoice issue Hard to connect in long distance calls

Vorteile

We've used Jive VoIP for almost 6 years now and the voice quality is very consistent. Also, customer service is very helpful whenever we need them.

Nachteile

When moving across different offices the quality drops somewhat. I wish there were a way Jive could better control that.

Vorteile

Although we are early in the process, Jive has been working well and customer support and follow up is superb.

Nachteile

We had a complex conference AV system that required some card changes to talk to Jive's proprietary SIP platform.

Vorteile

The dial plans. They are built with a simple drag and drop layout.

Nachteile

The mobile app (softphone) is a little glitchy, but they are always working on improving it. As of now, you don't have the ability to delete texts. We got hit company-wide by a stupid spam text advertising some really nasty stuff, but weren't able to delete them. They said that that should be enabled by 2019.

Vorteile

Customer service is great! They are always ready to help us every time we have issues with our equipment or with billing or any questions we have.

Nachteile

The equipment could be better quality , we had issues with the equipment that we bought and had to send back to be replaced,

Vorteile

WE HAVE JIVE IN OUR TWO OFFICE'S CURRENTLY AND WE HAVE HAD IT FOR A LITTLE OVER SIX MONTHS NOW AND IT WORKS GREAT FOR US. I CAN TRANSFER CALLS BETWEEN OFFICES IN DIFFERENT CITIES!!!!!! JIVE HAS A TON OF FEATURES THAT WILL LEAVE YOU IMPRESSED JUST LIKE IT LEFT ME!

Nachteile

IT USES A LOT OF YOUR INTERNET BANDWIDTH IF YOU HAVE A LOT OF PHONES BUT YOU SHOULD STILL BE GOOD.

Vorteile

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

Nachteile

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Vorteile

It gives you the mobility so you can move your phone number from desk phone to PC, to Cell phone or wireless wifi phone

Nachteile

none so far, everything working error free as committed

Vorteile

There wasn't much that worked for us on this software, but customer service was responsive although not helpful.

Nachteile

Nothing seemed to work. Calls were always dropping, not coming through, showing as unavailable. A lot was promised to us when we signed up, and little to nothing was delivered.

Vorteile

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Nachteile

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

Vorteile

accessibility and mobility of use is definitely key. i like that if i'm away from my office i can use the app. and i like the newest upgrade of it making it easier to hear voicemails

Nachteile

sometimes glitchy. there are times when i use the app and it doesn't come in clear. also, when i try to listen to the voicemail and push play and then speaker it seems maybe my fingers are too big because it closes and stops the playback

Vorteile

It's very easy to learn. You will not need much training on it.

Nachteile

The connection on audio calls is not the best. I've had quite a few calls that drop.

Vorteile

We switched from onsip to Jive and the quality so far is better and easier to manage. Jive also has a lot of features that help manage a small office and I feel quite comfortable knowing we can grow with them. We received a great deal on new phones and tech support has been helpful.

Nachteile

So far nothing to dislike, keep focusing on the client!

Vorteile

I like many features as I am always looking for VoIP and telephone options for my young business. I like many things: it's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. The dial plan editor is fabulous and makes setting up and changing an IVR much more simple than other tools I've used. I also love the ability to add call filters so that our company spends less time dealing with trash calls. Using my cell phone as a Jive "office" phone lets me always appear to be in the office, even if I'm on the beach on vacation. That's a great feature. The continued evolution and growth of the Jive platform, as well as the outstanding support are the key reasons for my recommendation to anyone considering Jive as their phone system provider.

Nachteile

It's a cloud service, however we have not been successful in getting a report of call history on a number for the past year. I have to call in and make a request from customer service.

Vorteile

This a great software for remote access when working at home.

Nachteile

No complaints regarding any feature that we utilized the software for.

Vorteile

Simple to use.
It works
Support either for technical problems or other issues is exemplary and fast.

Nachteile

Android app not nearly as good as iPhone app
Would love for the password to be better integrated into the Apple Keychain.

Vorteile

Ease of use and the reliability of the sales and service support group. It's a good value. Now I'm getting annoyed at this survey.

Nachteile

Nothing . Everything is very easy to use and the support is terrific. I have no cons at all to report about this system software.

Vorteile

Jive Voice is so easy and user-friendly. I am able to setup conference calls with people all over with little to no effort and the quality is almost always perfect.

Nachteile

The one negative I have experienced with Jive Voice is that the quality of your calls is somewhat dependent on the strength of your own network, and therefore can vary.

Vorteile

The automation and the features available with the system are great. We are in a remote location with a very old telecommunication switch so phone features were not available to us until we moved to Jive.

Nachteile

Off shore help desk result in different ways to set things up and depending on who you get will dictate how the changes you need will be applied. Because of this, we must call anytime we need a change.

Vorteile

At the start of switching over to Jive from CloudCall, I liked how clear the calls were and how frequently they stayed like that. Right when we rolled Jive out, things were great.

Nachteile

Everything about it after the first couple weeks. I literally wish every single day that we could switch back to CloudCall, as Jive has dropped repeatedly and continues to do so every day.

Vorteile

Effective
Easy to use
Meet expectations

Nachteile

A little confusing at times when you aren’t sure what you need to accomplish but if that happens you only call them and they will walk you through it!

Vorteile

We are a mobile app company and all of our consumers either download our app from the app store or call our marketing numbers. I liked how we don't need a VOIP phone system or landline to use the Jive function for incoming consumer calls.

Nachteile

The Jive App has been inconsistent for our employee's to where we have to constantly test our marketing numbers to see if they ring through the Jive App on a daily basis. Many times only a few in our group will receive a call through the Jive App and some do not. We are constantly loggin in/out or reseting the Jive App to be able to receive incoming marketing calls.

Vorteile

I absolutely love the ease of use and mobility of having a desktop phone and mobile app for when I am out of the office.I love the auto attendant and customization of the multi-line availability.

Nachteile

Setting up the system is a complex thing (lots of things to set up initially) but the customer assistance specialists are amazing and the functionality is worth much more than any time spent setting up.

Vorteile

Portal was user friendly. Great customer service - never had to wait long to receive a response. Always answered questions

Nachteile

Little to nothing to dislike. Audio quality was rarely staticky - System went down one, but never happened again after that

Vorteile

We can have a single phone number to serve several shifts, even if they aren't in the same geographic region.
We can use the smartphone app or forward the calls to one or more people, or all simultaneously.
Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

Nachteile

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive.
If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Vorteile

Once you figure out/understand the functions that you will be using, its very easy to navigate.

Nachteile

It was a difficult to get initially set up, and can be confusing when you're trying to use a new feature. Finding the answers yourself is difficult, but the tech support is very helpful.

Vorteile

Very Easy to use and Customer support is A-1. If you need assistance you can call and someone is always there to walk you trough

Nachteile

Just the portals to administration sections of the web site. Access to all other aspects is easy to use.

Vorteile

We moved over to Jive approximately two years ago. This move eliminated the need to have business lines AND cell phones. By having all our business lines forwarded to cell phones we reduced our overall phone costs by almost 75%. WE no longer have any business lines into our office and only use personal cell phones

The initial set up was fairly easy, and the customer support and troubleshooting was very good.

By moving over to Jive we had no down time when we moved to a new office location as our phone lines were already being forwarded to individual cell phones.

Overall we are very pleased with the customer service provided by Jive and their service.

Nachteile

Don't have any complaints to speak of. Their follow through is very good, as well as customer service.

Vorteile

Very powerful for all needs and desires of function.

Nachteile

Sometimes the options are so extensive it can be overwhelming but support always helps. At present having an issue with a brand new router that is more secure than the old being on the DO NOT USE List so this is creating a bit of an issue but I'm hopeful it will get resolved.

Vorteile

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Nachteile

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Vorteile

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Nachteile

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.