GoTo Connect – Bewertungsseite 5

Vorteile

We like the scalability of the software. Meaning, we can open new location(s) and simply plug in the phones and we're ready to go live. We also like the dial plan creation tool as well. Please add a print function for the dial plan.

Nachteile

Jive voice needs better solution for paging. We've had issues since day 1 with paging options. The mobile app also has several glitches such as freezing and portrait view only. Also, a cleaner PBX admin dashboard would help. For example, it can be confusing updating extensions and usernames due to several interconnected options (users vs devices vs lines). The voicemail options are confusing as well.

Vorteile

My most favorite part of this software is being able to access the portal and make quick and easy changes myself. It's very simple to learn. This saves me so much time. I'm so grateful Jive has a portal login for users.

Nachteile

When I am logged into my admin portal and click on the dial plan, getting the lines to move from section to section can be a pain. It takes me a while for the line to go where I need it to go. For example. If I'm wanting the schedule box to play a new sound clip when it's a holiday, the line or arrow needs to go from the schedule box to the sound clip box. Getting that line to stay without to giving me a hard time would help the process a lot easier.

Vorteile

Ease of use. Dial plans that give you full control of callers even in the event of losing your internet connection. No hidden costs and quick turn around time when adding new sets.

Nachteile

I can't think of anything off hand. You would have to dig to find something as it is well thought out.

Vorteile

This product is a decent management tool for monitoring employees' phone status.

Nachteile

Sometimes, calls that come through will not distribute evenly to all logged-in phones.

Vorteile

The equipment and service is great. The dashboard is user friendly. Customer service was very prompt and helpful with the setup.

Nachteile

Troubleshooting and setting up the plan and phones was a bit troublesome. Definitely not a system for my 72 yr old computer challenged co-worker.

Vorteile

Ease of use and their support. their staff is well trained and customer support is always going the extra mile to help out.

Nachteile

At first it was not configured properly, but it was mainly use error as I handle three different roles.

Vorteile

Its a great idea if it worked but the amount of times it cuts out is embarrassing and I prefer to use my mobile which isn't ideal.

Nachteile

The connection drops out all the time. Whether I am on wifi or using my own data, it can be a "good connection" one minute and drop out the next. We are currently going through the ombudsmen to get out of our contract because the customer service and the lack of support is substandard for a business.

Vorteile

Very easy and intuitive interface to set up dial plans, route calls, etc. We're able to switch our dial plan and extensions to our mobile phones, which is very beneficial to our traveling sales reps.

Nachteile

Somewhat cumbersome to switch between dial plans. It'd be great if there was a schedule that we could have it switch over automatically on holidays, etc.

Vorteile

I like that you don't have to download any software. It is easy to use and very intuitive.

Nachteile

The one downside that I can think of is that you always need to keep a browser tab open for it to work. That is the only caveat of not having to download any software.

You do need to keep logging in and out of the call queue when you leave and return to your desk. It is not a huge inconvenience but it would be nice to have a toggle switch do the job if that is possible.

Vorteile

We found that the value for the money is clear. Once it is completely set up it works seamlessly.

Nachteile

It is not as intuitive as I would like. We only make small changes occasionally, and we go back in, the re-learning curve is great.

Vorteile

Jive is easy to manuever around the applicable. If there is a problem, I can usually get help from the support team. I like how the features are easy to get to.

Nachteile

I did experience some lose in the system. I always hate that since it happens when I actualy need it.

Vorteile

The softphone functionality comes in handy when on the go and the navigation is pretty simple.

Nachteile

Changes that were made to the PBX can be somewhat frustrating, but still a good overall PBX.

Vorteile

Jive offers an extended list of features for an all-inclusive price that puts its competitors to shame. On top of that Jive has the most committed and helpful technical and sales support teams I have ever encountered. The admin interface is pleasing visually and functions in a user-friendly manner.

Nachteile

Jive Web and Jive Mobile still have some bugs to work out leaving some gaps in on-the-go workflow.

Vorteile

Their customer service is great, the service they provide is very stable and easy to use and the user interface for the portal is extremely user friendly.

Nachteile

The only "hard" part about using this software was setting it up, but that's because we didn't have experience changing service providers. Jive was extremely helpful and made the process really easy.

Vorteile

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Nachteile

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Vorteile

Makes it very easy to manage our phone system; I can easily add and delete users

Nachteile

Not compatible with all browsers. But works with the browser we commonly use so no problem really.

Vorteile

I LIKE THE EASE OF THE SYSTEM, THAT I AM ABLE TO MANAGE SEVERAL DIFFERENT LOCATIONS AT THE SAME TIME. USE OF A GENERAL VM ON OFF SEASON. THE LIST CAN GO ON AND ON. I CAN MANAGE EVERYTHING FROM ANY LOCATION.

Nachteile

NO CONS. I HAVE NO COMPAINTS ABOUT THIS SYSTEM. THERE IS STILL SO MUCH TO LEARN

Vorteile

The pricing of the service is better than what we came from.

Nachteile

The software is more of an app and can be difficult to navigate. Seems that it is a bit cumbersome. Don't have to use the software too much once your system is set up.

Vorteile

Simplicity and ease to reach a customer support technician. They are willing to assist with walking a customer through the dial plan options, cleaning up, and setting up a new dial plan.

Nachteile

Difficulty in setting up holiday dial plan options on my own.

Vorteile

Jive Voice is easy to use and came with instructions to start and all needed equipment was shipped and easy to install.

Nachteile

We really have none at this time. We have had a great experince so far with our phone system and will be adding another line shortly.

Vorteile

Every time that I call someone is always able to help me with my dial plan, its nice they can remote in and take over and make changes for us.

Nachteile

The dial plan can be a bit confusing / overwhelming.

Vorteile

Once you learn the product, it is very easy to use.

Nachteile

As with any software, the more features present, the harder it becomes to utilize things well.

Vorteile

Love that you can use it on your phone via the app, just as if you would be in the office. Also, customer support is pretty amazing. They have always solved my problems.

Nachteile

It is tough to find where what is in the admin portal. There is a lot of options, so it takes a while going through it all. I personally do not use it often enough to be really familiar.

Vorteile

Easy to use app that allows you to receive your business line ported to your cell phone for calls. Would highly recommend so employees do not need to use their cell phones.

Nachteile

There are some restrictions for setting up main line numbers and how many people can receive the calls.

Vorteile

JIVE is able to customized to our needs to allow us to most with out a lot of expense

Nachteile

The web portal can be a little tricky to navigate. They update items that make it harder to find when I return

Vorteile

I like the dashboard and it's easy to change things with your phone system

Nachteile

I seem to get a bunch of spam calls, which isn't a huge deal, but when they leave the max 10 min voicemail, I get charged for those 10 minutes. Drives me crazy.

Vorteile

It is easy to use and troubleshoot when things go wrong.

Nachteile

Sometimes we encounter problems with servers, or something, and voicemails come to us in unusable formats.

Vorteile

I like the ease of use with the new dashboard, being able to drag and drop users and where calls go to.

Nachteile

It can get a little confusing with the naming differences of users, numbers, lines, etc.

Vorteile

Reliable, Easy to Use, and Customer Service is great if necesssary

Nachteile

Performance can sometimes be a problem, largely because of the internet service provider that you have. Otherwise largely reliable unless your internet goes down.

Vorteile

This software is user friendly and easy to setup

Nachteile

Honestly I do not have any negatives, we have been using the software for a few months now.

Vorteile

The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Nachteile

DON'T CHANGE ! Keep everything the same - this is a winning product.

Vorteile

Jive Voice customer support is good ,while installation easy to setup for new users

Nachteile

Some times little bit struggle .
Overall it is very good
Great Services and good and reasonable price..

Vorteile

The app was much easier to use than I expected. Haven't always had the easiest time using Jive so I was wary, but the app worked well.

Nachteile

Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well. Seemed like I always had to call Jive to change something for me.

Vorteile

Easy to make changes online, without needing to call customer service.

Nachteile

Some customer service reps know exactly how to fix your issues and some take up time and can't help/don't sufficiently understand your question.

Vorteile

This software has significantly improved our phone system! We are able to have multiple users, text with customers, and turn off call forwarding for employees during days off. We tried numerous other services and this one is has been wonderful! Customer service is on top of any questions we had. They helped make the transition from another business to Jive very smooth! I would highly recommend Jive!

Nachteile

I honestly do not have a con to list. This software has served all of our needs.

Vorteile

This has allowed us to work remotely and still have access to any calls that come in. I have a phone at my desk and can also use the app on my cell phone when I'm away.

Nachteile

Occasionally the app won't ring when a call comes in. Usually this is solved by reinstalling the app though.

Vorteile

Call recording and the ability to have the recordings go directly to our AWS S3 bucket.
Easy Dial Tree setup to have calls go where they need to.

Nachteile

There is not much that I do not like. Maybe that the soft phone feature's connectivity is sparse, but that could be because of my cell phone provider or the WiFi connection.

Vorteile

Ability to link phones across different buildings and cell phones. Voicemail to email.

Nachteile

It can get complicated to set up a dial plan but customer service is always helpful. Know what you want it to be able to do so you can get it set up the way you want from the beginning.

Vorteile

Goto Connect i really like this software since i used this the software is very simple it very easy to familiarize and very useful.

Nachteile

Nothing i can say about this app for now so far since i use this app i haven't encounter some issues about it

Vorteile

This software is very easy to implement and use. I would definitely recommend it with high honors!!!

Nachteile

I haven't experienced any cons yet while using this product. If anything changes in the way we use it, I'd be happy to share at a later time.

Vorteile

The user interface is really easy to use. There were some confusing aspects with some settings back in the beta, but they have since been fixed

Nachteile

The administration side of using the system can be very difficult and because of this, it is easy to wrongly configure someone's phone

Vorteile

Jive phone system is packed with useful features. The back-end phone system is easy to manage on my own. It is reliable service and makes running my business easier.

Nachteile

I wish that add-on lines were less expensive. You must be sure to have adequate upload bandwidth or you will have problems, but this is common with all VOIP.

Vorteile

It's an innovative and easy to set up a way to create workflows to direct calls to the right sales or support team, based on requirements, dedicated associates or expertise

Nachteile

There have been issues with the phone app with lags and inefficient call-diversion (while on the move).

Vorteile

Full feature list for call center and business phone tree setup. Covers all of the major needs for a typical business with additional features that compare to major providers.

Nachteile

Ability to connect into Omni-Channel for SalesForce Lightning. We use SalesForce Lightning for support and sales - Having an integration option would dramatically increase the value of Jive.

Vorteile

Once set up, with wonderful onboarding assistance, the system has been on autopilot! The few times I have needed support, the assistance was great!

Nachteile

I don't have anything I don't like about the experience related to Jive. Our only issue has been with our router which is owned by our internet service provider. Unfortunately updates reset some configurations. I'm looking into a Jive provided router to alleviate this uncommon but nonetheless annoying INTERNET PROVIDER issue.

Vorteile

The back end on the internet is the easiest way to make changes. Love its flexibility and ease of use on editing the dial plans and setting up users, phone numbers, where they go and routing calls. It couldn't be easier!

Nachteile

The phone mobile app needs work and improvement. Calls dont always go out or in. To use mobile app sometimes its easier to turn wifi off, but then you dont have cell service. Otherwise you start wifi then when wifi is out of range the call drops.

Vorteile

-Great web and mobile access
-Dependable and easy to use

Nachteile

-Interface is a touch slow sometimes
-Works so well on mobile that sometimes it's hard to unplug from work

Vorteile

We love the features and functionality. as well as the ease of use. We were able to quickly setup and get our system rolling

Nachteile

The only Con is the customer support. I had an instance where our phones were down 4 days, and I was passed from one tech to another over the 4 day period with over 20 phone calls to get the issue resolved.

Vorteile

Easy to use and navigate, even as someone who is not familiar with it

Nachteile

It seems to work better on some browsers than others

Vorteile

It's a very easy program to use. Very simple to use

Nachteile

There is really nothing that the office doesn't like about the product.