GoTo Connect – Bewertungsseite 4

Vorteile

It is very easy to use. Straight forward with minimal set up requirements.

Nachteile

personally I'm very happy with the overall software. There is really nothing I can say to what I didnt like.

Vorteile

I love that its simple and clean interface. I love that I can use it to call Worldwide.

Nachteile

It was always having issues with quality. It never came over clear and precise.

Vorteile

I use Jive to connect me to my desk phone when I'm not in the office. It helps me stay connected to the phone traffic, emailing me when I have voicemails, and allows me to listen to them even right from my laptop. It helps me stay connected to that arm of business when I'm stuck in meetings.

Nachteile

I'm not sure if they don't have the capability, or if it is a feature we don't have - but I would love to have the voicemails translated to text so I can see them in my email. Then I'd have the option, on the go, to respond to those voicemails with text or email.

Vorteile

I can manage all of my agent's phone calls and their effectiveness. I can see how many times they miss a call, and it helps track how well they are doing their jobs.

Nachteile

If a call is missed, it will oftentimes get stuck in the queue. It will not allow anyone to end up taking the call at all.

Vorteile

The software is easy to use. However, if one is in need of assistance, or diagnostic for an issue, customer service has always been good at resolving any issues or assisting me in diagnosing issues that may not be Jive related.

Nachteile

There are little to no cons associated with this system short of some occasional interference or disruption of service due to internet service providers. The online portal could be a bit more simplified.

Vorteile

Seamless integration. We switched from another service to Jive, the service is smooth and has great connectivity. Our voicemail settings and others switched with us.

Nachteile

It took about a month. We had to wait for our numbers to be transferred and sometimes calls wouldn't come through as they had. In the end it all worked out.

Vorteile

It integrates with Zoho so that I can click to call and have a log of calls as well as take an incoming call and create a task on the fly.

Nachteile

It is so fully featured it took some tech support to get it set up but I consider that a plus in the event I need some tricked out features.

Vorteile

Jive Communication Systems is capable of doing everything a startup to mid-size sales company would expect (plus a whole lot more!) in terms of fielding inbound calls and placing high volume of outbound calls. Most importantly, the click-to-call feature is not considered an auto-dialer, giving that extra layer of protection and removing the chance of legal headaches that a startup or small business is ill-equipped to handle.

Nachteile

The one useful feature missing is the ability to spoof area codes without purchasing a corresponding phone number.

Vorteile

It is able to be remote which in some cases works out well

Nachteile

There is a lot of lag. Like the signal sometimes is a few seconds behind

Vorteile

I like how the after hour call voicemails are sent to my email with a recording.

Nachteile

I feel our team needs live training on how to use the Jive dashboard and GoTo Connect but most training is done online.

Vorteile

I cannot say this enough - by switching to Jive we are saving THOUSANDS a year. Not only are we saving an enormous amount of money, we have brand new phones and features we never thought were possible. It's like our practice finally moved up in to the 21st century.

Nachteile

The online portal was a little confusing when we first started. We had to have our IT team set it up for us.

Vorteile

It is easy to use and is reliable. I haven't had outage problems in the 2-isb years I've used the service

Nachteile

The mobile app can be buggy, but I rarely use it so that's not a big deal.

Vorteile

Setting up the call flow was really easy. I've used a few other VOIP call center programs before and this was by far the easiest to set up and use.

Nachteile

In my opinion, the scheduling feature needs to be a little more complex. Simply having open, closed, or holiday is useful but it would be great if there were special scheduling options that allowed for specific call routing at odd times
My company is small and occasionally we are all in a meeting so it would be nice if there was a mode or special scheduling option that could be implemented during those times that did not require us to change the call flow in the dial plans.

Vorteile

Jive provides very good value for money for a small business like mine and also offers very helpful customer support to set up new phones and troubleshoot problems.

Nachteile

The web interface for managing Jive is somewhat labyrinthine and is generally difficult to navigate and use. The way the different constructs (extensions, phone lines, devices, etc.) are organized and managed is often cryptic.

Vorteile

They help you set up your account and your phones. Make sure you ask every possible question; you'll be good to go!

Nachteile

Like any VoIP, there's a learning curve, and if you are a small business owner, the terms might confuse you. (Device, line, extension, phone, number, dial plan, etc)

Vorteile

Very simple, easy to use, ability for all customer service reps to see activity but not have access to everything unless you're a super admin

Nachteile

There are some categories that dive in really deep that we don't really need, but that's not really a con, just a lot of information. not necessarily a bad thing at all.

Vorteile

The cost, the ability to use remotely, and all the capabilities it has

Nachteile

Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .

Vorteile

I like that I can access Jive from my computer (using the app or the browser option) and from my phone. The phone tree options also work well for our company. Working with customers one-to-one or with conference lines is easy and the interface is simple and user-friendly.

Nachteile

The only thing I don't really like is the way the conference line works when you first join a call. If you join as the facilitator, it doesn't indicate if there is someone already on the line or not - it's just a silent entry to the line.

Vorteile

Easy to use and very little issues. When a problem does occur I can check status and see when its fixed in real time

Nachteile

Just when our area has internet issues it affects the phones due to wifi base. Not Jives fault but definitely our biggest issues due to the area we are in being more prone to these problems and both internet companies are run through the same system so no way around

Vorteile

Jive gives you so many functions as to what devices receive your work calls. You can use it on the desktop/laptop, your phone, or a third-party landline phone. It makes making and receiving calls for work simple and easy. There are a lot of great functions in the app as well!

Nachteile

The integration with Google Chrome and Mac Computers could use some updating. I often have to re-login to my account to set up what devices my calls should be forwarded to.

Vorteile

these phones are easy to use & very easy to manage. the online website is so easy to use. we had so many issues with previous phone systems & this system has been a godsend. Customer service has been great!!

Vorteile

The customer service at Jive is AMAZING! I don't even dread calling when there is an issue. The support team is extremely patient, understanding, and honestly care that your problem is resolved. I wish all vendors had the same quality of customer service!!

Nachteile

Given that it's internet based, when the power goes out the phones go out. That comes with the territory though.

Vorteile

The software is really easy to get a hang of. Everything is explained in a simple manner that any user can understand.

The dial plan editor is fantastic. You can put together a comprehensive system incredibly fast.

The setup Wizards are also fantastic, quick and easy to use.

Nachteile

Although the software lays things out in simple terms I still get confused on the differences between users, devices, hardware, lines and extensions. It can be tricky to know which one to reference when you need to make changes.

Vorteile

The simplicity of Jive is one of it's best features. It's also jam packed with features and extremely reliable. We use Jive as our exclusive VOIP service for all of our clients.

Nachteile

The only thing I've had issues with is the intercom feature. It's a bit of a hassle to set up.

Vorteile

I love how the system is designed to give me control of everything, so I don't have to rely on Jive to make every change for me.

Nachteile

I used to have some problems with outages and dropped calls, but now, the only thing I wish I had was detailed logs so I could diagnose disconnects and when the phone rings for a second and hangs up, then people say they can't get through.

Vorteile

Excellent sound quality
Easy to port existing numbers
Excellent support
Integrates with Redtail CRM
Graphic oriented call routing
Click to dial
Unified communications

Nachteile

Fax system is not very user friendly
Jive desktop still in Beta

Vorteile

The software is easy to use and was fairly easy to set up. There are many customization features such as voicemail, dial plans (phone trees), conference calling, and more that make this software a great addition to our company.

Nachteile

There are a few tweaks that could be made in regards to where you locate certain things. I do find sometimes I am jumping through Extensions, Dial Plans, Users, Devices to find all the necessary settings required.

Vorteile

Easy to set-up, make changes and use. Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost.

Nachteile

Loved the chat line but now it has been removed. Chat line saved me the "hold time on calls" and generally my questions are easily resolved. While i can accomplish the same with a call, the calls just take longer for a resolution. Would like more functionality with reporting.

Vorteile

Jive is easy to use. There is an app that is super helpful especially for people working from home. The online system is very intuitive. Customer service is AMAZING! Our phone systems always work and having Jive means there is one less thing to worry about!

Nachteile

I wish they had more hold music options, although I believe there is an option to upload your own.

Vorteile

Jive Communication is one of the easiest communication software that I have seen. It is easy to login and make any changes that is necessary.

Nachteile

Sometimes it is a little bit difficult to navigate and figure out where some of the changes that might need to be made can be found.

Vorteile

Its pretty easy to use. We use it daily for work and its pretty self-explanitory

Nachteile

For some reason calls drop, sometimes the person on the other line cannot hear us. We have a main line and a personal extension. I wish Jive would let us know which line is ringing.

Vorteile

like most about this software is a excellent tool to work and its easy to beginners learn

Nachteile

least about this software overall its good in all matters

Vorteile

Easy and robust administrator interface.

Nachteile

I was the one that submitted the request for a phone directory capability. I would love it if the resulting report was in a spreadsheet, rather than a PDF, so it would be easier to edit and have control over the formatting.

Vorteile

What we like most is ease of use, customer support is very easy to get a hold of and it allows you to easily transfer all calls to personal phone when you are out of the office.

Nachteile

It is a little pricier than most other companies but they work well with our IT department to get any issues we may have sorted out so it balances out the cost.

Vorteile

The phone and service I use helps me on a daily basis be very efficient with clients and colleagues.

Nachteile

Getting the ball rolling with customer service can be a bit cumbersome at points. It took a while for them to identify me and initially help with the problem.

Vorteile

I love the usability of the software and how the interface is easily accessible. It makes quick changes much easier and allows us to have access to our account.

Nachteile

I wish that there was an option in the dial plan to have a split call that allows for whoever answers to be the one it goes to. So that when someone is trying to get in contact with someone it rings multiple lines simultaneously and whoever picks up first is the one it goes to. This would be very helpful to us and our dial plans.

Vorteile

I like that I can connect it to my cell phone and use it outside of the office. It is pretty user friendly and easy to change settings and figure out. I like that it isn't too hard to set up voicemails and different options for call transfers on the computer. I do also like the faxing feature, that has worked for me pretty well and haven't had any issues with it so far. The service when my phone is messing up is very proactive and attentive.

Nachteile

Transferring calls could be a little easier. It would be nice to have different options on the phone when working on transferring a calls that are obvious to see. There are also times when static is very prominent on calls but it changes from line to line. It would be nice to see all call that have been placed when scrolling down instead of just missed calls. I feel like I have to jump around the phone a little bit when I am just looking for the last call that came in.

Vorteile

Customer Support, visibility in to the usage via the dashboard, and PBX Administration.

Nachteile

The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those.

Vorteile

Very easy to set up and use on a daily basis. When I have a question or need to reconfigure I can contact customer support ,speak to a live person and have my questions or concerns immediately addressed

Nachteile

Believe it or not ,not one con to this service ever.

Vorteile

The ability to add new phone numbers at will and expedite our onboarding process within the office, or with our remote employees!

Nachteile

Sometimes the system goes down and no phone calls can be made, but that is the nature of this type of voice system.

Vorteile

We used a different VOIP service before and the service kept on going out, but, with Jive, the service has been flawless. Whatever you need to add to your phones or change, they seem to have something to accommodate your request, or they make some changes in their system in order to add the feature that you asked for. Great customer service (once you get to speak with someone).

Nachteile

- Make it either voicemail by phone or voicemail via email. Getting it both ways is cumbersome.
- The wait time is really bad.

Vorteile

The admin administration tool makes it easy to update and manage the phones, and the initial deployment was very smooth, just had to plug them in and since they were preconfigured they were ready to go. Other than that they are worry free they just work, which is what you want in a phone system.

Nachteile

I would say the only thing that isn't optimal is on the Jive mobile app it keeps getting singed out when you turn off your phone or let it go to sleep overnight. That means if you are expecting a call do come to your cell phone via the Jive mobile app you may miss the call if you are not logged into the app software.

Vorteile

It's simple. The setup of dial plans are click and drag, which make them easy to visualize and the clean look of the overall marketing aligns with how up-to-date we have found the features to bee.

Nachteile

Wish there were a way to setup multiple dial plans that would automatically go into effect upon meeting certain criteria (i.e. on a holiday, activate the Holiday plan). We also would like the office chat feature to allow you to see when other users were on a call, away from desk, etc. These are really just features which would enhance an already good product, not must-haves that cause us regular dissatisfaction.

Vorteile

Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive.

Nachteile

I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated.

Vorteile

I love the fact that I can answer calls anywhere and I can text clients back and forth without giving my personal cell phone number. I can update my voicemail when the office is closed for a holiday.

Nachteile

I wish my clients could send pictures within the text.

Vorteile

The ease of use! In the industry I belong to, there can be a bit of turnover, and the user friendly interface is just the best for updating contacts, either on the site or our devices.

Nachteile

There really arent any... If anything, sometimes there is a delay when moving hardware around, and rebooting devices.

Vorteile

I usually call customer support when I need assistance. I rarely login to the portal.

Nachteile

No know negatives, I usually contact customer support. I don't log into the portal.

Vorteile

I like that mobile app when I am away from the office. the ability to have an e-fax and worked out well for our office.

Nachteile

call quality isn't always that great and getting our phones set up on the system was extremely hard.

Vorteile

being able to use from a web browser, being able to use from almost anywhere

Nachteile

There were some issues with being able to use this consistently, not all the calls would ring through and it was hard to retrieve voicemails

Vorteile

The dashboard is mostly intuitive and was well introduced in the sales and purchase process. Can appear to be a larger enterprise with a very low investment.

Nachteile

I have no cons to report regarding the software.