WebRezPro – Bewertungsseite 2

Vorteile

We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Nachteile

It's always a learning curve when they make major changes to their software but they are always there to support you.

Vorteile

The software is great to use. Basically point and click.. Great integration with payments and customers.

Nachteile

It would be great if you didn't have to pay extra for integrating with other booking agencies, for example Expedia, Booking.com....

Vorteile

I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader.

I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering.

Has a great housekeeping module and the accounting side is easy.

Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.

Nachteile

This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config.

The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)

In Betracht gezogene Alternativen

Hotelogix und Little Hotelier

Warum WebRezPro gewählt wurde

Lack of featurs

Gründe für den Wechsel zu WebRezPro

Feature set and price.

Vorteile

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view.

Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance.

The implementation was so easy that we had 6 people trained within the first day!

The automated emails are an amazing time saver as well!

Thank you!!

Nachteile

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

In Betracht gezogene Alternativen

Little Hotelier und Lodgify

Warum WebRezPro gewählt wurde

We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique.

Zuvor genutzte Software

Lodgify

Gründe für den Wechsel zu WebRezPro

We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services!

Vorteile

e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.
But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.

Nachteile

Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.
Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.
loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.
Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.
adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.
I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.

Vorteile

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.

And it is a Canadian base company :)

Nachteile

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.

Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Vorteile

The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need.

Nachteile

The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine.

Vorteile

What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company.

Nachteile

I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner!

Vorteile

It’s robust and they are always trying to make it better. The customer service is great so is the technical support.

Nachteile

It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system

Vorteile

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

Nachteile

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

Vorteile

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

Nachteile

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Vorteile

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Nachteile

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

In Betracht gezogene Alternativen

innRoad

Warum WebRezPro gewählt wurde

InnRoad was not providing as many OTA integrations in number when compared with WebRezPro. Although still lacks most of the local agencies, WebRezPro was still better in terms of number of local OTA integrations.

Zuvor genutzte Software

innRoad

Gründe für den Wechsel zu WebRezPro

Number of integrations WebRezPro was the major factor that effected our desicion to choose it over other alternatives.

Vorteile

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Nachteile

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Vorteile

Booking reservations is very easy. The system has all of the basic needs.

Nachteile

Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report.

Vorteile

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Nachteile

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

Vorteile

It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most.

Nachteile

I wish it had a way to track our competitors to keep our prices lower.

Vorteile

Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.

Nachteile

The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation.
Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.

Vorteile

If I had to do it again I'd probLy use cloudbeds.

Nachteile

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

Vorteile

Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently.

Nachteile

Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved.

Vorteile

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Nachteile

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work.

Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon.

Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Vorteile

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

Nachteile

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Vorteile

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Nachteile

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Vorteile

I like the capability to organize my clients and reservations, and automated communication before and after their stay.

Nachteile

I would like an easier way to set up group bookings or be able to have more than one unit per home type, and customize emails when sending from within a booking, but can work around these things.

Vorteile

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

Nachteile

Support is not available 24/7. For us on the West coast that's a little restrictive.

In Betracht gezogene Alternativen

Stayntouch PMS

Vorteile

Easy to learn, simple yet powerful format,

Nachteile

could use a few reports like a 5 year average. HK report could be more functional but is nice feature. maintenance app would be awesome if it would contact maintenance team (preferably by text) when a problem is reported.

Vorteile

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

Nachteile

I can honestly say nothing. We are very happy with this software.

Vorteile

This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires because it is so intuitive. This is a material departure from previous systems where our staff either never felt like they had a firm grasp of the software, or it took weeks to gain familiarity. Because WebRezPro is so easy to use, we have been able to explore it's full functionality and make improvements to our operations in the guest relations and housekeeping realms. If we do have questions, however, the WebRezPro support team works tirelessly (and sometimes quiet patiently) to ensure we have the answers.

Nachteile

WebRezPro fits our company and our operations perfectly -- we are "heads in beds" hotels.

Vorteile

Ease of training and monitoring as well as the quick uptake by employees.

Nachteile

needs better integration with pos systems

Vorteile

The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.

Nachteile

Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.

Vorteile

It's possible to create packages and booking options.
It's possible to connect this software to other services f.ex. Booking.com and many other services.
It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.).
It's possible to create different rates, and also for different seasons.

Nachteile

It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms).
(But I have to admit, I have not checked lately if it has been fixed or not.)

Vorteile

The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort. We implemented the booking tool on our website and it has been wonderful. I have been exploring the additional features and slowly utilizing more of what WRP has to offer.

Nachteile

We had some trouble using the calendar on a phone but that's nothing major.

There are a lot of options and settings and customization features. sometimes it is a little overwhelming to know what to do.

Vorteile

I am in accounting, I like that it has interfaces for the other software we use.

Nachteile

My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from Webrezpro to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues.

Vorteile

The ability to manage and operate through multiple reservation sites… The coordination of using the multiple sites on one platform is crucial

Nachteile

The recent update has caused some frustration… But any change is always for the better even though it causes some frustrations

In Betracht gezogene Alternativen

Little Hotelier

Gründe für den Wechsel zu WebRezPro

Customer support is top notch

Vorteile

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Vorteile

it does what is is supposed to do - (for the programmers of this questionnaire: it is a bit frustrating to force people to enter more text here. I said all I had to say with the one sentence above). thanks

Nachteile

getting more and more cluttered with the new platform version that is just released

Vorteile

The set up and ease of use is what makes WRP a real good product

Nachteile

At times it's slow but that could be the internet provider. No complaints

Vorteile

It is very nice that the software works with our website for online booking. They also have great customer service.

Nachteile

When entering groups, some of the info you need to enter is redundant. Also, some of the info does not transfer to the individual reservations once names are entered. It would be nice to "copy" some of the group info like you can on regular reservations. Maybe there is a way to do it and I am just not aware of it.

Vorteile

The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015.

Nachteile

Would be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side.

Vorteile

What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM. The transition process from the previous PMS was smooth, I received top notch support from sales and tech staff. It's a solid, reliable tool that has never failed us.

Nachteile

It can be tricky to navigate and it certainly could be easier on the eye.

Vorteile

It does all the things I used to do with pen and paper.

Nachteile

I'm sure the features are not at fault - I am an older user and sometimes get confused.

Vorteile

The entire setup for the booking system was very easy. Everything from setting up rooms to installing my policies throughout, this is the ideal software that anyone should able to figure out. And whenever I was stumped, the support team is always extraordinary!

Nachteile

I don't have any negative views towards this software. We've been using it at out hostel for a little more than a year now & I don't have any complaints. Again, whenever I felt I couldn't figure out something on my own, the support team was always readily available & the call hold time is never more than 2 minutes. Excellent service.

Vorteile

Easy to Navigate.Simple to make changes and great software support.

Nachteile

Does not work well on a cellphone. I don’t like having to sign in all the time but that is the security protocols .

Vorteile

Once set up , its easy to use. And it is compatible to some sites that integrate with it.

Nachteile

It is not as easy to change things to the way you want it. You get instructions on how to do it yourself, with no follow up to see if you need any more help.

Vorteile

I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. Webrezpro has the best customer support team that I have ever worked with. When I was talking with my executive about Webrezpro I asked weather I could cancel if I didn’t like the software. She said I could but nobody does. I now know why they are the best.

Nachteile

I can’t think of any problems I have had with Webrezpro

Vorteile

We are really happy so far with not only the system itself but the tech support group is really nice and very responsive. Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.

Nachteile

We really like the system but a few items we have been working with them on is to streamline the check-in/out process in order to speed up and improve the guest experience.

Vorteile

The ease of use. Anyone can use this software

Nachteile

There are some features that I would like to see added but nothing major

In Betracht gezogene Alternativen

RMS Cloud und innRoad

Zuvor genutzte Software

RMS Cloud und innRoad

Gründe für den Wechsel zu WebRezPro

Combunation of Customer service, pricing and ease of use.

Vorteile

Suits all of our needs for our condo rentals in Turks and Caicos.

Nachteile

Because I do not have to make a lot of changes in a regular basis I have to rely on the support staff for help. They are all excellent and very knowledgable and patient.

Vorteile

WebRezPro has the best support staff in the business. I also find the reporting capabilities far superior to expensive PMS products such as opera.

Nachteile

The calendar on the top right corner of the platform does not stay open when you log out and log back in.
Also REALLY need to upgrade the package (add ons) display on the booking engine. There should be a better section where hoteliers can sell flowers, chocolate strawberries with images, ect.

Vorteile

Integration with booking engines works very well. Definitely an essential tool for our property. Support is generally very good.

Nachteile

Updates and changes could be better communicated to users. I also feel that perhaps they are growing too fast and taking on too many clients. Used to be very attentive to our needs, now it seems like we have to wait for responses to our inquiries - specifically from sales team. Hopefully that will improve. Also when known issues happen they should
Communicate those issues to clients.

Vorteile

Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Nachteile

The cost of additional interfaces and setup can mount up.