Über WebRezPro

WebRezPro ist eine cloudbasierte Immobilienverwaltungslösung, die speziell für das Gastgewerbe und die Hotelbranche entwickelt wurde. Die Lösung hilft einer breiten Palette von Gastgewerbesegmenten, darunter Hotels, Gasthäusern, Lodges, Hütten, Campingplätzen, Hostels und Ferienwohnungen.

Mit WebRezPro können Immobilienverwalter über eine einzige Schnittstelle die Rezeption, Reservierungen, das Housekeeping und die Buchhaltung abwickeln. Das System ermöglicht es Nutzern, Angebote zu inserieren, Sondertarife einzurichten, Pakete zu erstellen und Räume für Gruppen zu reservieren. Im Berichtsbereich werden Reservierungsdaten analysiert und Chancen auf dem Markt erkannt.

WebRezPro bietet eine Schnittstelle mit verschiedenen Programmen, die bereits von Rezeptionen verwendet werden. Dazu gehören Expedia QuickConnect, Booking.com, TravelClick und andere im globalen Vertriebssystem. Die Lösung ist Mac-freundlich und läuft auf mobilen Geräten wie auch auf Tablets. Zu den mobilbasierten Funktionen der Plattform gehören die Erfassung elektronischer Signaturen, eine mobile Buchungsmaschine und die Fähigkeit, Housekeepingberichte zu verwalten.

WebRezPro wird über eine sichere Internetverbindung bereitgestellt und erfordert keine Installation oder Aktualisierung der Software durch den Nutzer.

WebRezPro Software - 1
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WebRezPro Software - 5
WebRezPro Video
WebRezPro Software - 1 - Vorschau
WebRezPro Software - 2 - Vorschau
WebRezPro Software - 3 - Vorschau
WebRezPro Software - 4 - Vorschau
WebRezPro Software - 5 - Vorschau

WebRezPro Preis

WebRezPro bietet keine Gratisversion und keine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu WebRezPro durchsuchen

207 von 207 Bewertungen
Sortieren nach:
Ben
Ben
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.11.2017

One of the best commercial programs I have ever worked with.

Extremely efficient running of a resort.

Vorteile

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Andrew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 14.8.2024

We love your product

Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms.

Vorteile

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Nachteile

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

In Betracht gezogene Alternativen

Mews

Gründe für den Wechsel zu WebRezPro

Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations.

Antwort von World Web Technologies

Thank you for your kind words and for recommending WebRezPro to others—it means a lot to us. We’re thrilled that our service and support have been so positive for you, and we’re glad you’re enjoying the v11 upgrade.

We appreciate your feedback on the platform’s design and documentation. Your suggestions for an “advanced” menu, more tooltips, and an expanded FAQ are valuable, and we’ll consider these as we improve the product.

We’re committed to making WRP even better. Please reach out if you need anything—we’re here to help.

Beantwortet am 22.8.2024
Kate
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.3.2025

Great Customer Support

so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding.

Vorteile

the video/shared screen was so helpful in navigating my questions

Nachteile

although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for.

Hans
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
1
Kundenbetreuung
4

1
Bewertet am 23.7.2024

NOT FULLY INTEGRATED

The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems.

Vorteile

The program is fairly easy when it comes to front end features.

Nachteile

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Antwort von World Web Technologies

Thank you for your feedback. We’re pleased that the front-end features have been easy to use, but we’re sorry for the issues you’ve encountered with the POS integration and accounting. Our team has reviewed your setup for taxes and service charges and identified some potential solutions. Please contact your account executive at your earliest convenience so we can work together to resolve these issues.

Beantwortet am 22.8.2024
Sheila
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.5.2024

A much needed tool to manage our reservations professionally and accurately

A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

Vorteile

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Nachteile

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

In Betracht gezogene Alternativen

Checkfront

Warum WebRezPro gewählt wurde

the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system

Gründe für den Wechsel zu WebRezPro

We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada.
David
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 14.4.2024

WebRezPro - simple when you need it, capable when you're ready

The team at WebRezPro have been helpful for my property needs.

Vorteile

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Nachteile

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

In Betracht gezogene Alternativen

Cloudbeds

Warum WebRezPro gewählt wurde

WebResPro has a lot more features and better integration support with many third party systems.

Gründe für den Wechsel zu WebRezPro

Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation.
Nancy
  • Branche: Musik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 17.9.2024

Great Management Program

I have been using the product for at least five years and can’t complain!

Vorteile

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Nachteile

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

In Betracht gezogene Alternativen

Hotelogix

Gründe für den Wechsel zu WebRezPro

Customer support, good sample product and cost
Ashley
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2024

Use for 2 properties

Excellent. Service is wonderful and very helpful!

Vorteile

Ease of use. Integrations. Overrides for rates etc.

Nachteile

More complex set up than others but once it’s done it’s incredible.

In Betracht gezogene Alternativen

Cloudbeds

Gründe für den Wechsel zu WebRezPro

Ease of use, customer support, added features and integrations

Antwort von World Web Technologies

Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out.

Beantwortet am 22.8.2024
Angel Luis
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.7.2024

Extremely sastified with the sofware and the services provided by WebRezPro

The Property Management System is easy and friendly to use it

Vorteile

The system is very reliable, the professional staff is outstanding

Nachteile

At this moment, I cannot think of anything

In Betracht gezogene Alternativen

Opera

Gründe für den Wechsel zu WebRezPro

Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc
Arlene
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.5.2024

Great Program

Hanna and her team were excellent would recommend to other operators.

Vorteile

Very user friendly, Excellent support, Calanders

Nachteile

Did not use the accounting part of program did not work for us.

Antwort von World Web Technologies

Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need!

Beantwortet am 24.6.2024
Roland
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 11.3.2022

Review of software

It is a great program for keeping our business organized.

Vorteile

It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most.

Nachteile

I wish it had a way to track our competitors to keep our prices lower.

JOHANNA
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.8.2024

WebRezPro xxxxx review -The Arts Hotel-

Great features, user friendly. Excellent customer service, prompt and always helpful.

Vorteile

User friendly. Great customer service and prompt resolutions.

Nachteile

I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC.

Daniel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.4.2024

The Goat for Reservations

Vorteile

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Nachteile

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

In Betracht gezogene Alternativen

Cloudbeds
Amy
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.9.2023

Love WebRezPro

Wonderful!

Vorteile

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Nachteile

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Colin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 19.7.2024

WebRezPro Daily User

I like that we use WRP at our property! It makes everything run smoothly in one place.

Vorteile

Easy to use interface for all employees!

Nachteile

Errors with sending confirmation emails, some customer history or past reservations missing.

Carmen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.3.2024

Easy to use!

Vorteile

Easy to use and the support staff are quick to reply and so helpful

Nachteile

I cant think of anything i dont like about it program

Shinise
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.1.2024

Great Product

Vorteile

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

Nachteile

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.

Hayley
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 22.4.2023

The one and only solution that isn't tied to one payment processing company!

It helps me keep organized and on task !

Vorteile

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Nachteile

The online Calendar view could be upgraded for ease of use for guests.

France
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2019

Could not live without WebRezPro

I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of.

I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available.

There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

Vorteile

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.

And it is a Canadian base company :)

Nachteile

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.

Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Chris
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2022

WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!

I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend!

Vorteile

What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company.

Nachteile

I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner!

Chris
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 15.4.2019

Great product

the system is rock solid - it's never crashed. I've never lost any data.

They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Vorteile

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Nachteile

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Antwort von World Web Technologies

Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!

Beantwortet am 24.4.2019
Brian
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.9.2021

Incredibly happy we switched to WebRezPro

Vorteile

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Nachteile

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

John
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 4.11.2022

Clunky with a 90s software feel.

Could be much better.

Vorteile

If I had to do it again I'd probLy use cloudbeds.

Nachteile

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

Matt
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 13.6.2019

Affordable, adequate, but falling behind...

It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

Vorteile

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Nachteile

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work.

Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon.

Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Antwort von World Web Technologies

Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!

Beantwortet am 14.6.2019
Liz
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2017

Best decision we made for room sales

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Vorteile

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Nachteile

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Antwort von World Web Technologies

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better.

We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails.

Thanks again for the wonderful feedback!

Beantwortet am 26.1.2017
DEE
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.6.2024

Chains or Independent Properties WebRez is the perfect choice

Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn.

Vorteile

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Nachteile

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

Antwort von World Web Technologies

Thank you for your positive review and for choosing WebRezPro! We're delighted that you find our support responsive and our interactive calendar easy to use.

For group bookings, you can check a group in and out from the group folio page. Please contact our support team for assistance with this feature or any other functions you might need help with.

Thank you for your feedback, and we’re here to help you make the most of WebRezPro.

Beantwortet am 24.6.2024
Ninon
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2024

Love WRP and their support team!

Vorteile

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Nachteile

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Antwort von World Web Technologies

Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on.

We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you.

Beantwortet am 22.8.2024
Christine
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.7.2024

Phenomenal customer service!

Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon.

Vorteile

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Nachteile

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Ben
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 1.8.2024

Easy to navigate platform with integrated accounting software

Vorteile

Very user friendly with a multitude of different booking options, fully customizable to each business type.

Nachteile

There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years.

Antwort von World Web Technologies

Thank you for your feedback. We apologize for the frustration you have experienced. We have reviewed your POS setup and have some suggestions that a team member can discuss with you. Your account executive will reach out to provide more information.

Beantwortet am 2.8.2024
Tammy
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 5.4.2024

One stop shop

Vorteile

I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com
Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck

Nachteile

The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad.

Breanna
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.9.2024

WebrezPro Review from Swain Resort

Vorteile

The convenience since the update, Helps our users book rooms easier.

Nachteile

I can no longer get full sized screens of the reservations when opening them.

Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 1.6.2024

Shadowcliff Review

Vorteile

Ease of use.it is very intuitive and clear.

Nachteile

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

Antwort von World Web Technologies

Thank you for your feedback. We're glad you find our platform intuitive. We wanted to let you know that we do have an online availability calendar that you can place on your website. For further details, please contact our support team.

Beantwortet am 6.6.2024
Mark
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 22.2.2024

Review from Nantucket Inn

It has been great since we began using it in 2009.

Vorteile

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Nachteile

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Alison
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
5

2
Bewertet am 9.8.2024

Counterintuitive

It has been challenging, but it is working.

Vorteile

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Nachteile

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Antwort von World Web Technologies

Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements.

Beantwortet am 22.8.2024
Benjamin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 26.1.2024

Your Accountants will THANK YOU for using! (And it's easy once it's set up)

I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive!

Vorteile

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

Nachteile

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms!
Setting up discount rates/codes is not the easiest and often one little setting will make it not work.
It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

Antwort von World Web Technologies

Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations.

We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience.

Beantwortet am 15.2.2024
Albert
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2024

Great product for small operators.

Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

Vorteile

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Nachteile

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Antwort von World Web Technologies

Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement.

We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services.

Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform.

Beantwortet am 15.2.2024
Geeske
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2024

User friendly and lots of functionalities

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

Vorteile

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

Nachteile

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Antwort von World Web Technologies

Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections.

It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes.

We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need.

Beantwortet am 15.2.2024
Sara
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 29.4.2024

BOUTIQUE INN MANAGEMENT

Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool

Vorteile

Great customer support to help with initial and ongoing setup and questions.

Nachteile

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

Rafael
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.2.2024

Awesome, this PMS defenelity will help to control your property

Vorteile

Sincronization is the best feature in this PMS

Nachteile

To collect signatures from the guest is too complicated

Antwort von World Web Technologies

Thank you for your review and for praising our PMS's synchronization feature. We're glad it's helping you manage your property more effectively.

We note your concern about the complexity of collecting guest signatures and are actively working to simplify this process. Your feedback is crucial for our continuous improvement.

For any further feedback or assistance, please feel free to contact us. Your satisfaction and success are our top priorities.

Beantwortet am 14.2.2024
JoLynn
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.4.2024

Good product for small hotel

Vorteile

We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue.

Nachteile

Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Kenneth
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.1.2024

May Dee Suitez WebRezPro review

Vorteile

Easy to use
Awesome customer support team. Know practically by first name

Nachteile

Nothong negative to say about WebRezPro.

Antwort von World Web Technologies

Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us.

Beantwortet am 14.2.2024
Nicole
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.2.2024

WebRezPro Is quick, easy and super understanding!

Vorteile

We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs!

Nachteile

The costs, the costs could be lower. I mean everyone needs to make money right?

Emilija
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 10.4.2024

Simple, functional, but could use some fixes

Positive overall. Some bugs could use some fixing, and possibly streamlining the processes.

Vorteile

The simplicity of the program that works for our needs.

Nachteile

We configure changes ourselves using instructional videos, support would not do this for us.

Tony
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 27.1.2024

WRP Feedback

Overall it is a good experience. I wish the above items were easier/smoother.

Vorteile

The customer service is fantastic! Always friendly and willing to help.

Nachteile

The booking calendar and limited integration options.

Antwort von World Web Technologies

Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive.

Beantwortet am 15.2.2024
Renee
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 15.2.2024

Accountant perspective

Like as an easy system for independent hotels

Vorteile

Easy to use, reports easy to run and find and easy to read

Nachteile

back dating, have had problems with keeping this turned off

Natalie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 22.2.2024

Wedding Manager

Vorteile

Customer service is second to none. staff is knowledgeable and efficient.

Nachteile

Loading rates can be cumbersome but overall a great system

Miran
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 27.3.2024

Everyday using WRP

Vorteile

Easily access, search and booking guests

Nachteile

It's good for such a simple regular process, but sometimes need more work for complicate case.

Tania
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 28.3.2024

WebRezPro is a Great Medium for my Booking Needs

Vorteile

Overall it's user friendly, in regards to basic booking, reporting, and calendar use, and your customer service is at the highest level.

Nachteile

Some editing functions are slightly complex for the average user.

Lee
  • Branche: Gastgewerbe
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.12.2023

Outstandning Partner

Vorteile

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. [sensitive content hidden] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant.

Nachteile

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Crystal
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2024

Bookkeeping

Very easy to use. Screen layouts are beautiful and easy to understand. The financial report options and stat reports could use a few more options.

Vorteile

Screen layouts are great and easy to understand

Nachteile

Could use some better financial reports and options

207 Bewertungen

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