WebRezPro

Vorteile

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Vorteile

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Nachteile

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

In Betracht gezogene Alternativen

Mews

Gründe für den Wechsel zu WebRezPro

Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations.

Vorteile

the video/shared screen was so helpful in navigating my questions

Nachteile

although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for.

Vorteile

The program is fairly easy when it comes to front end features.

Nachteile

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Vorteile

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Nachteile

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

In Betracht gezogene Alternativen

Checkfront

Warum WebRezPro gewählt wurde

the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system

Gründe für den Wechsel zu WebRezPro

We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada.

Vorteile

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Nachteile

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

In Betracht gezogene Alternativen

Cloudbeds

Warum WebRezPro gewählt wurde

WebResPro has a lot more features and better integration support with many third party systems.

Gründe für den Wechsel zu WebRezPro

Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation.

Vorteile

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Nachteile

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

In Betracht gezogene Alternativen

Hotelogix

Gründe für den Wechsel zu WebRezPro

Customer support, good sample product and cost

Vorteile

Ease of use. Integrations. Overrides for rates etc.

Nachteile

More complex set up than others but once it’s done it’s incredible.

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Cloudbeds

Gründe für den Wechsel zu WebRezPro

Ease of use, customer support, added features and integrations

Vorteile

The system is very reliable, the professional staff is outstanding

Nachteile

At this moment, I cannot think of anything

In Betracht gezogene Alternativen

Opera

Gründe für den Wechsel zu WebRezPro

Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc

Vorteile

Very user friendly, Excellent support, Calanders

Nachteile

Did not use the accounting part of program did not work for us.

Vorteile

It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most.

Nachteile

I wish it had a way to track our competitors to keep our prices lower.

Vorteile

User friendly. Great customer service and prompt resolutions.

Nachteile

I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC.

Vorteile

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Nachteile

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

In Betracht gezogene Alternativen

Cloudbeds

Vorteile

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Nachteile

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Vorteile

Easy to use interface for all employees!

Nachteile

Errors with sending confirmation emails, some customer history or past reservations missing.

Vorteile

Easy to use and the support staff are quick to reply and so helpful

Nachteile

I cant think of anything i dont like about it program

Vorteile

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

Nachteile

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.

Vorteile

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Nachteile

The online Calendar view could be upgraded for ease of use for guests.

Vorteile

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.

And it is a Canadian base company :)

Nachteile

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.

Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Vorteile

What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company.

Nachteile

I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner!

Vorteile

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Nachteile

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Vorteile

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Nachteile

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

Vorteile

If I had to do it again I'd probLy use cloudbeds.

Nachteile

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

Vorteile

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Nachteile

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work.

Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon.

Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Vorteile

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Nachteile

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Vorteile

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Nachteile

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

Vorteile

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Nachteile

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Vorteile

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Nachteile

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Vorteile

Very user friendly with a multitude of different booking options, fully customizable to each business type.

Nachteile

There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years.

Vorteile

I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com
Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck

Nachteile

The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad.

Vorteile

Ease of use.it is very intuitive and clear.

Nachteile

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

Vorteile

The convenience since the update, Helps our users book rooms easier.

Nachteile

I can no longer get full sized screens of the reservations when opening them.

Vorteile

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Nachteile

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Vorteile

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Nachteile

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Vorteile

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

Nachteile

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms!
Setting up discount rates/codes is not the easiest and often one little setting will make it not work.
It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

Vorteile

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Nachteile

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Vorteile

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

Nachteile

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Vorteile

Great customer support to help with initial and ongoing setup and questions.

Nachteile

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

Vorteile

Sincronization is the best feature in this PMS

Nachteile

To collect signatures from the guest is too complicated

Vorteile

We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue.

Nachteile

Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Vorteile

Easy to use
Awesome customer support team. Know practically by first name

Nachteile

Nothong negative to say about WebRezPro.

Vorteile

The simplicity of the program that works for our needs.

Nachteile

We configure changes ourselves using instructional videos, support would not do this for us.

Vorteile

The customer service is fantastic! Always friendly and willing to help.

Nachteile

The booking calendar and limited integration options.

Vorteile

Easy to use, reports easy to run and find and easy to read

Nachteile

back dating, have had problems with keeping this turned off

Vorteile

Customer service is second to none. staff is knowledgeable and efficient.

Nachteile

Loading rates can be cumbersome but overall a great system

Vorteile

Easily access, search and booking guests

Nachteile

It's good for such a simple regular process, but sometimes need more work for complicate case.

Vorteile

We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs!

Nachteile

The costs, the costs could be lower. I mean everyone needs to make money right?

Vorteile

Overall it's user friendly, in regards to basic booking, reporting, and calendar use, and your customer service is at the highest level.

Nachteile

Some editing functions are slightly complex for the average user.

Vorteile

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. [sensitive content hidden] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant.

Nachteile

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Vorteile

Screen layouts are great and easy to understand

Nachteile

Could use some better financial reports and options