WebRezPro – Bewertungsseite 3

Vorteile

WebRezPro is very easy to use, and it has a lot of features that are very helpful.

Nachteile

I don't think there's anything that I specifically don't like about this software.

Vorteile

The simplicity is nice for a small property

Nachteile

Group bookings and rate setup are more complicated than the should be.

Vorteile

It works with no down time, Customer service is fantastic. All questions and concerns are answered very quickly.

Nachteile

Although the the responsive website works very well, we would like to see a dedicated app. There is something to be said about native functionality including logging in and alerts that are not the best on the mobile web system. The changing of single rates could be easier. One should be able to do it from the calendar. Bulk changes work great.

Vorteile

Simple easy to use with great support and very few to no bugs that occur

Nachteile

I wish there was an Airbnb integration as manually entering them is a pain

Vorteile

Being new to the hospitality business, WebRez made it easy for me to learn the system with video tutorials as well as amazing customer support. The system has made it easy to train staff.

The accounting side easily allows for daily reconciliations.

Nachteile

The only issue we have is the systems ability to add POS items. When entering from teh drop down menu, int can become very time consuming.

Vorteile

I like that there are instructional videos for many of the steps.

Nachteile

It does not work well at all on a mobile device.

Vorteile

Could syn with other booking platform includes the calendar on room availability and rates.

Nachteile

setup complexity but I guest this will be the same for all software during integration.

Vorteile

Good features, well designed and easy to use.

Nachteile

Integration with 3 rd party booking sites could be improved to allow changes.

Vorteile

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Nachteile

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Vorteile

Love that developers are constantly improving the software and are flexible, willing to listen to feedback and open to developing new interfaces. It's also nice to deal with a company who cares about their clients and wants feedback.

Nachteile

Nothing specific comes to mind. There are glitches here and there but support is responsive. I do wish that the group reporting was a bit more evolved.

Vorteile

Ease of use when training new staff. Great for manipulating hotel reservations. Excellent customer service.

Nachteile

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

Vorteile

It's super user friendly! The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.

Nachteile

I find the accounting side of the software a little more confusing than the front of house platform but I'm not an accountant.

Vorteile

Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Nachteile

Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Vorteile

It is possible to have several reports because you can customize them according to your needs

Nachteile

Interactive between unit type and unit number --comes up unit type automatically my preference is number but cannot set it my way automatically

Vorteile

Its everything you need in a system, I can use it from home, at work..love the internet based system.

Nachteile

Would love a software that processed credit cards also

Vorteile

That it had a fractional component for owners to access and book their own cottage

Nachteile

That we didn’t find it sooner.........................

Vorteile

Easy to set up & fantastic support when you need it!

Nachteile

We have not really encountered any issues that the support could not help us through!

Vorteile

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes.

Service is excellent.

Nachteile

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

Vorteile

Customer service especially on the Tech side. Quick and easy fixes if and when needed. Super fast reply times via email or calls. Thank you!

Nachteile

Sometimes there are email glitches, but are fixed quick.

Vorteile

It doesn't allow mistakes to happen when booking at our 9 room Guesthouse. We have never had a overbooking in 3 years. Customer support is great, very knowledgeable about the system.

Nachteile

Nothing, it has the capability to operate a small business, or a large one.

Vorteile

This software has been great for my small Inn. It's simple to use and does everything I need and more. The value, customer support and functionality are excellent.

Nachteile

Still can figure out how to do a group booking. That part isn't user friendly

Vorteile

Multiple property support, multiple availability calendars, easy rate overrides, setup and interface. Customization & lots of options for email templates.

Nachteile

Group Booking functionality is not as simple / easy as we'd hope it to be.

Vorteile

The ease of use is fantastic and the y will consider any revisions to improve their product

Nachteile

We haven't had any problems and great response to clqrify issues we may happen upon

Vorteile

The software is extremely user friendly and intuitive for the end user , reservations clerks and Management. The helpful tutorial videos were essential to support configuration requirements , especially for someone new to this type of software.

Nachteile

The Housekeeping Report is easy to use, but limited in its functionality from the perspective of tracking labour.

Vorteile

ease of use

Nachteile

lots to learn, sometimes hard to find all of the goodies

Vorteile

I like that it's cloud based. It's easy for me to log in from home if I need to help an associate.

Nachteile

I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges. I feel as though the AR and house accounting systems are not as simple as say a OnQ, or others i've worked on. There are too many steps during the reservation process as well.

Vorteile

Every aspect of hotel business is covered and constantly updated.
Super tech team which is very knowledgeable.

Nachteile

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Vorteile

The reports are the most powerful feature.

Nachteile

It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.

Vorteile

It is extremely efficient, and in our business that is very important.

Nachteile

No app for my iphone, it would be more efficient if I had an app so that when I was away from the computer I could still make reservations.

Vorteile

Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Nachteile

There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

Vorteile

I like that it is browser based. The user interface is easy. You can pick it up in honestly forty five minutes or so. The basic functions are all very responsive and I like the note taking ability best of all as there are many layers to the company and higher ups can see reservation issues easily.

Nachteile

Well the only true complaint I have is in implementing previous data from other software companies. Our company is switching to the Webrez Pro suite and any previous reservation data is having to be manually inputted by our staff a very slow process as we have been around for 8 years.

Vorteile

Very easy to use, to set-up and to configure by the owner/operator. Easy to use for the travelers when making reservation directly with the B&B.

Nachteile

The screens/procedure to set-up rates and units available (Rate closeout screen and unit closeout screen) could be improved.

Vorteile

We needed a solution that was reasonably priced and could be implemented quickly, and that would offer a range of interfaces typically required by a full service hotel. Training system is pretty good and support has been excellent.

Nachteile

The user interface is not as fancy and user friendly as other PM systems, but they are also much more expensive. The reporting capabilities could be improved, especially the ability to customize reports.

Vorteile

I love Webrez it is easy to use and when there is a error it is easy to fix.
Everyone that I ever have t deal with in the webers office are knowledgeable.
I have always been able to get answers for anything that I needed.

Nachteile

There is nothing I do not like about Webrez.

Vorteile

Everything is useful , to keep up with 2 hotels

Nachteile

Sometimes your system shifts my rooms around.

Vorteile

visual availability calendar, financial reporting.

Nachteile

Lack of user friendly discount code options e.g. running a special campaign on social media with a code that can be applied to any rack / package rate.

The interface with booking.com is glitchy at times.

Vorteile

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Nachteile

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

Vorteile

It displays a real understanding of the hospitality industry. Also, that is is upgraded regularly and APIs are added to stay current.

Nachteile

That its not free! :) Just kidding of course ... but really it would be hard to identify something we don't like.

Vorteile

The ease of use is phenomenal, and there are an incredible amount of features while making it simple for the customer to book online.

Nachteile

The incredible amount of features is not necessarily suited for smaller businesses, I wouldn't mind seeing a cheaper software available for low-room clients.

Vorteile

Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Nachteile

The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Vorteile

the fact that if you call, they always get back to you

Nachteile

Sometimes difficult to make changes. and it is a detail, but if the price is over $100, it does not show the whole amount.

Vorteile

It is very easy to use. I like that it is a cloud based system and we can utilize it from anywhere.

Nachteile

There are a lot of steps to making room blocks.

Vorteile

It is easy to use and understand. the videos are very helpful in understanding the functions.

Nachteile

looking up 'how to' information. If you are not super specific with your search it gives you a lot of extra material that I don't need

Vorteile

We like the features our guests like the ease and security. Looks great Customer service is first rate.

Nachteile

IT takes some time to learn how to use. Not really a con.

Vorteile

Software is easy to use, being able to customize email templates is helpful and customer service is outstanding.

Nachteile

Wish it could send confirmations via text

Vorteile

Great customer support. Good interface..

Nachteile

No channel manager, would like to connect to Expedia.

Vorteile

ease of use and ease of training new employees
ability to use for other things other than rooms and camping spaces

Nachteile

there is nothing i can think of at the moment

Vorteile

Ease of reservation management, including interfaces to OTA's

Vorteile

I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

Nachteile

Inputting rates and dates is a long process. I never realized this until I found the ease of they way the Airbnb site works, so easy and quick.