Fiix – Bewertungsseite 2

Vorteile

This software is easy to use and quick to learn. Many of my Skilled Trades people are not highly computer literate but found FIXX to be easy to handle with only minimal training.

Nachteile

FIXX offers way more features than we actually use. I have no issues or concerns as we have found this to be a near perfect solution to our old system of paper and copies.

Vorteile

Work order management and Analytics is win for me. Inventory ABC classification by usage also highly appreciated.

Nachteile

At initial stage, it is a great software but in long term it required continues improvement in product or additional features in software to get maximum return out of it.

Vorteile

This helps track things as they happen and even get ahead of maintenance preventing loss of equipment use and wasted time.

Nachteile

The mobile platform has a minor quirk where I feel it could do better with the interface, but that is a personal preference.

Vorteile

I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step.

Nachteile

The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it.

In Betracht gezogene Alternativen

UpKeep

Gründe für den Wechsel zu Fiix

Price was better, the features were better rounded and the UI looked nice.

Vorteile

All of it's capabilities within either a departmental aspect or a company.

Nachteile

The lack of features within the cycle count section of the program.

Vorteile

User friendly. Help and instruction is easy to find or access. All in one software for maintenance.

Nachteile

CMMS settings can be a little difficult to understand, but they're easily edited if you don't get the desired result you're looking for.

Vorteile

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Nachteile

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ).
Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Vorteile

Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.

Nachteile

When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience

In Betracht gezogene Alternativen

IBM Maximo Application Suite und SAP SuccessFactors HXM Suite

Warum Fiix gewählt wurde

We made the switch because our home grown system became to cumbersome for tracking what needed to be done. It was very dependent on the maintenance department knowing the schedule because the was no scheduling feature. Managing the activities that were aging was lost to upper management and breakdowns became our bottleneck.

Zuvor genutzte Software

Oracle Database

Gründe für den Wechsel zu Fiix

I have been in maintenance systems for nearly 25 years. I have been on the ground floor creating sytems(TMS), reworking systems for companies (Infor and Oracle), and installing new systems(Maximo). Fiix, offered my company a cloud based system that was very flexible, had a great scheduling system, adaptable database tables, excellent Work Order system, Templates for easy upload of older data, easy to understand graphical interface, and Superior Customer service, support and experience team. In short it is everything I would have wanted if I had created a new system from the ground up. Fiix has Fixed our maintenance needs and more.

Vorteile

I like just about everything about Fiix.
The application is straightforward to use, and although I have an IT background, I can see how easy it would be easy for anyone to use it.
After we purchased the software, it took me hours not days to quickly set it up, and I was up and running.
Yes, CMMS takes time to set up, and it requires much forethought and planning, but Fiix is ready to use the day you buy it, and all you have to do is enter your equipment data, and you can start creating work orders immediately.
Did you forget to enter one piece of equipment? No problem, you can add it on the fly at any time.
The app is easy to understand and use, and the support from Fiix is A+, one if the best I have ever experienced.
Answers to questions, fixes to problems (I had very few, and most were self-inflicted), are quickly answered by Fiix support. in my opinion, Fiux is a top contender.

Nachteile

Not much. I cannot think of anything I dislike about Fiix.

Vorteile

The Purchasing and Parts & Supplies modules in Fiix are very user friendly. Any outside the box options that we have requested have been implemented with relative ease and low expense. We now have Fiix driving information into our ERP system as part of the accounting process. As Fiix has grown with us, they have added quite a few intuitive dashboards that help out in all areas of users. I have used many CMMS systems in the past, but Fiix has been the most user friendly and easy to modify as business changes/grows.

Nachteile

I really would like to know more about other areas of the system that I don't utilize regularly and also able to create my own reports on the fly.

Vorteile

It's easy to understand and teach operators to use.

Nachteile

I'd like to see improvements made to the mobile app with more options.

Vorteile

The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before.

Nachteile

The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use.

Vorteile

Extremely user friendly. Anyone, no matter the skillset, can use the mobile application to successfully submit an order. There are only a few field to fill in but enough information requested so the team handling understands the needs.

Nachteile

Some of the back end screens took awhile to get used too, specifically the inventory pages as well as adding assets. This is likely due to user attention.

Vorteile

Work orders are easy to generate and scheduled maintenance setup is straightforward.
Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM.
Reports are customizable with the upper-tier account.
Inventory management is quick and easy when the system is used on a tablet or smart device.
The mobile app is easy to set up and use.
Permissions for highly customizable for user groups.

Nachteile

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information.
Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors.
The report writer uses SQL code, but all of the SQL functions are not available in the interface.
WO review and approval from technician to engineer to management is not automated.

In Betracht gezogene Alternativen

IBM Maximo Application Suite und eMaint CMMS

Gründe für den Wechsel zu Fiix

Cost and functionality.

Vorteile

My favorite feature in this software is that work orders are easily created, tagged, assigned and monitored until close out. Reminders or notifications are automatically despatched to users with actions to notify them of outstanding actions. This helps ensure that high priority items are addressed in a timely manner and closed out.

Nachteile

There are no aspects of this product that I did not like.

Vorteile

1. The work order management and completion history has been most impactful to our day to day operations. Since we have had the system for 5+ years now we have a really nice history of work orders completed against individual assets that help aid in the troubleshooting process from time to time.

2. Our maintenance group overall is also on the older end of the spectrum so the ease of use has been nice for those guys.

3. Customer support has been a 10/10 anytime we have had a question or needed help.

4. This was the first CMMS really utilized by the company, there was much integration past the data input it took to generate assets. That process was quite simple. Past that we do not have an ERP system to integrate with at this time.

Nachteile

I will preface this by saying that we pay for the cheapest level of subscription. But it would be nice to have the ability to customize some of the reports or build my own. When viewing work order history under the "Log" tab of an asset, it would be nice to be able to separate corrective work order history versus PM work orders just because the PM's are the majority of work orders completed.

Vorteile

The mobile apps is very useful. i have 475 buildings to maintien. with this tool we enhance the travelling efficiacy.

Nachteile

what I like least is the construction of the report. there are already built reports but when we need precise data according to our business unit we have to build our own report but the tool is not very user-friendly. But I have excellent customer support that helps me whenever I have a need with building a rapport.

In Betracht gezogene Alternativen

IBM Maximo Application Suite

Vorteile

There are number of features that I really like but the most I found very helpful when it came time for our BRC annual Audit and made things very easy, efficient and less time consuming were the scheduled maintenance, and the ability to schedule according to manufactures specifications and the reminders triggers via email, list of equipment and their locations, work order generation and completion. Running report to show all types of closed work orders, inventory under your assets, parts used versus what's left in stock. and the ability to access and generate work orders without having a user log in and prevent paying more for multiple users.

Nachteile

Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program.

Vorteile

The software is great in managing the orders. There is negligible paperwork now in our current business and let me tell you how hassle-free it has made the whole process. Moreover, the optimization it provides for the maintenance-related work is a huge pro in my opinion.

Nachteile

Nothing in my mind. But will love to see more features coming in the future. Great product and idea.

Vorteile

I have been in Machine maintenance for 35 years I have worked with paper work orders to some of the vary first systems Fiix is by far the best one I have ever used. My Techs caught onto it in two days including the training day. with minimal questions. We have been using Fiix for 3 months and not a single complaint from my guys on how Fiix iz junk or it doesn't do this...

Nachteile

We have been using Fiix for 3 months I'm a little nervous on how our inventory will be kept we will see I guess. But if it's anything like we have been experiencing I can't wait to start that part of it.

Vorteile

My experience I like most in software is that it's very systematic and detailed especially on our assets. Maintenance rely on the system at the present even minor problem already assess by the team and encoded to the system for future use/traceability. And there are updates we received or inputs from the software for upgrades and improvement for the team.

Nachteile

Honestly not all features in the system we are using as of the moment, the team focussed only in the maintenance side on the available data in which necessary to our operation. All assets of the company were already encoded in the system and monitored thru the software. There are occasions or times that all our data lost in the system we do not know what's the reasons, maybe once a month since we used the software. But, back in our mind maybe a connection failure or maintenance service in the system because after a day all data's are available, we will experience these during a week before month end in which during our kpi's in the department. This is least like for me.

Vorteile

It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing.

Nachteile

For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple.

Vorteile

I like the interface and category organization. I like the upload capability of photos and ease of transfer between locations as well as turn on / hold and switch off. Great way to collect data in one place.

Nachteile

Some menus and tabs look the same so can be confusing to know what document you are in or what it will effect. Each page is identical which is a blessing and a curse. There wasn't a group correct function if you forgot a step and needed to go back to each item to create new work orders.

Vorteile

Fiix seems to be a great tool for asset tracking, repair and maintenance tracking. It gives you reminders for services that have a schedule.
I liked the program, but,,,,,, read below in the cons!

Nachteile

I started out like wild fire when we were given Fiix to use. As a 2 man operation, I felt this would be a great tracking tool for our scout camp. Needless to say Fiix is VERY time consuming for entering in all your assets and information. At the end of the first year I pushed for a second year to try to make it work. Our administrative staff wanted every work order entered to track our jobs and repairs. That is when I realized, as a 2 man operation, I was spending more time on the computer in the office, entering work orders and information than I was actually doing on the repairs. Fiix would be a great tool for a larger company with more than 5 employees, and a must is to have one person that their job is to input work orders and keep the system updated. It just took to much time from my schedule, especially for 10 minute jobs. It took longer to input and clear the job, then to just do it.
I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly!
Fiix is a good tool, just not for our size operation.

Vorteile

parts inventory control, PM management, work order tracking, time and parts cost tracking

Nachteile

work request generation can be difficult to manage when using multiple sites

In Betracht gezogene Alternativen

UpKeep

Gründe für den Wechsel zu Fiix

free trial version provided me an opportunity to show my employer value

Vorteile

Ease of use. It is quite easy to learn how to use.
Many useful features learning to use more all the time.

Nachteile

It is glitchy, I have to reload the program quite often because buttons disappear.
The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001.
When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together.
For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address.
When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent.
Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately.

Vorteile

The Fiix software is east to navigate and use. Over the last few years we have been utilizing this software and have built our CMMS with the support of the Fiix team. They are very responsive to suggestions and continue to advance with new improvements. From an administrator stand point this platform allows us to create, move, and change our assets. As well as simply creating and changing our PM tasks and Scheduled Maintenance activities. We have also started a through put process to maximize our run time and optimize our true Pm activities.

Nachteile

The only area that I struggle with is the report generation. Although, if I ever have a need or a question the Fiix team is readily available and able to offer support in either building a specific report or walking me through the process.

Vorteile

Its a easy software to use and it has there customer support built right into it so no need to send out a email and wait for a reply.

Nachteile

on there mobile app it tends to log you out if you don't use it in a month while not a big issue does get annoying at times when you just want to quickly update something on your phone and you have to put in all your log in information

Vorteile

the ease of operation and managing inventory and Assest

Nachteile

Nothing I have noticed at this point. I have not run into any situations that wasn't able to be resolved or set up for my needs by customer support.

Vorteile

Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price!

Nachteile

There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets I currently only have the ability to select one cabinet as an asset instead of all the specific cabinets that require work. This is something that can be worked around, however the work order is only associated with the one asset. The work history is then lost for the other cabinets. For companies that require documentation for ISO certifications/audits this can create issues depending on the work performed. It is unreasonable to have a work order for each menial task just for record keeping sake.

Vorteile

I like the Scheduled Maintenance ease of use. It is clean and easy to set up the things that are most important in keeping an engine room running smoothly. The import export ability really saves time when adding bulk assets and exporting asset lists.

Nachteile

The enormous list of reports. I wish there was a way to pick only the ones you want to use instead of trying to find it on the list. If that were possible we would probably use it more often. Also I feel the mobile platform is not customizable enough and would be a great tool if it were.

Vorteile

I most like the scheduling that it provides me. I have set up all of my critical tasks each month and no matter how busy or hectic a day is Fiix will remind me I have a task that needs addressing.

Nachteile

The set up, but you will have that with any software, this being the second property I have used this on what I learned on the first that I used for 4 years made this property much easier.

Vorteile

Asset tracking, work order creation and tracking, and mean time to failure are simple and intuitive. If you can understand a drill down menu you can understand FIXX in minutes. This doesn't mean that it lacks any options; It's a complete package.

Nachteile

The mobile app has been inconsistent but improving.

Vorteile

Fiix has an ease of use whereas, in the past, I have found other software of this type clunky and not at all intuitive. I didn't need to sit through a lengthy training to use it. My manager gave me a walkthrough, and from there, it was pretty straightforward--you could be up and running with it in an afternoon.

Nachteile

There seems like a lot more could be done with the software than the company I worked for ever used it for. Some reports were still generated in Word and Excel, where it seemed as if it would have been more seamless to use Fiix for all of the needed reports.

Vorteile

Customer Support was great, but the overall product needs improvement.

Nachteile

Unable to make bulk edits, difficult to navigate user permissions, and reporting structure needs to be improved. Mobile App and Desktop version do not line up with each other. The platform allows for too many human errors and it is hard to maintain clean data. Inventory can be way off than what is reported by the system.

In Betracht gezogene Alternativen

UpKeep

Gründe für den Wechsel zu Fiix

The costs associated with the other option was significantly higher.

Vorteile

I am not experienced with similar software from earlier, but have some very limited proarc and SAP experince. Otherwise i have used Sharepoint for years.

Nachteile

I miss the feature to make folders under "files". On larger projects we need to separate different documents, reports, pictures etc. etc in different folders so it is easy to find the correct ducument later when we make the final documentation package to client. I am used to make such folders, with headings that make it easy to find what you are looking for later. As i experience today with Fiix, everything is dropped in the "big black box". On larger projects we can easily have hundreds of different documents, reports, pictures etc. dropped off here. To find the correct we have to read, and open one by one...... To preliminary solve this issue i always have my own parallel projects file in Sharepoint where i can separate documents in folders. It should be easy to make it possible to create folders with headings under the Files menu.

Vorteile

As an Electrician and daily user I like the ability to scan a barcode and pull up data on a machine or submit a work request. Also the service histroty provided it's filled out accurately. Training was poor at best but that's internal to us. I understand that this is a far more robust program with many features we do not use within our facilities which is frustrating at times.

Nachteile

Currently online PM reports with radio buttons. This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.

Vorteile

Work Order creation, managing assigned tasks, and the ability to pull historical data

Nachteile

Not having access to all the features to fully utilize the software

Vorteile

It was very easy to setup. The ability to create and upload CSV files to get things going made setup a breeze. I love that we have the app anywhere we need it for all types of users (Android, iOS, Web)

Nachteile

I don't think I have any complaints. The support team is always super helpful. The app just works like it should.

Vorteile

On top of all the building maintenance that gets tracked, it helps with our fleet of vehicles. It allows me to track all of the vehicle repairs with a complete history of parts and costs, and all the information is at your fingertips. Fiix will also let you run reports that will sum all the information on one report. There are many options that I don't use but as time goes on I know they're there if needed.

Nachteile

I have no real complaints at this time, It seems that the developers are always trying to improve the software and as long as the price doesn't keep going up, I'll stay happy.

Vorteile

The open architecture and ease of adding assets and PMs

Nachteile

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

In Betracht gezogene Alternativen

eMaint CMMS

Gründe für den Wechsel zu Fiix

Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella

Vorteile

Maintenance Management features were easy to setup and customize for our situation. This allows us to easily track and maintain our Scheduled Maintenance and Emergency Maintenance.

Nachteile

There is nothing I dislike about this software, really.

Vorteile

User interface is straight forward and simple to use making it easy for the whole team. Being able to create, schedule, implement, and track are very important to any maintenance team. The look-up feature for equipment or supplies and links them to a vendor is a valuable feature. Scheduling is a breeze and having the ability to easily create, modify any task is simple.

Nachteile

I would love to be able to delete tooling or equipment that is retired easily without having to go through hoops to delete because it is tied to other scheduled maintenance. A 24 hour time clock would a valuable function but, I have yet to see that happen there have been several times that have occurred where AM/PM were switch causing confusion.

Vorteile

Este software se puede utilizar para diferentes cosas, entre ellas la gestión de inventario, logística, órdenes de compra. Además te permite tener estadísticas de los movimientos y transacciones que vais realizando en la empresa

Nachteile

No tendría nada negativo que agregar, me parece una gran herramienta

Vorteile

Adding schematics that mechanics can view real time vs. looking for the binder

Nachteile

We have had no negative experience at this point.

Vorteile

The Manager dashboard is easy to interpret and navigate through. I really like the asset configuration which allows site overview and department breakdown of assets. Most importantly for us was to have the ability to upload files, pictures and reports for a created WO form an auditor's perspective. The product is easy to use and logical, the training tools available made it easier for our new users to grow and develop. The integration portion was seamless due to the background work performed and the ability to test in a sandbox environment.

Nachteile

The out of the box solution is not complete for our intended purpose, we find that the any feature requisition is either not available or requires an upgrade to Enterprise platform.

Vorteile

Ease of use! Data entry easily transforms task lists to scheduled maintenance procedures. Fixx also allows for machine relocation and assignment. Reports have been easy to provide to answer any questions regarding Maintenance functions, a wide rage of report templates are available. We are a small operation and have not needed the expanded version, that being said, I have used similar programs at other sites and FIXX by far has been the most user friendly system I have used.

Nachteile

I have some limitations on printing maintenance tasks, its a formatting issue. Tasks are emailed to users and available by logging in to the program, so we have little need for printing.

Vorteile

visibility wise good . Dashboard and Analytics it was shows value of the maintenance strategy

Nachteile

Category , because here not available of sub categories

Vorteile

The capability of the Fiix CMMS package is very much similar to other software for maintenance management. Ease of use is clearly the most appealing characteristic of Fiix! Even if the items out of the box don't exactly fit your circumstance, with a bit of forethought this software will still serve your needs.

Nachteile

While the training assistance and videos within the software are helpful, like most software packages is you have the developer providing the guidance and instruction. What I have found in most software is the need for the training and assistance to come from someone who's not so connected to the product. Training and such needs to be conveyed in language that is not developer speak, that is more from a novice viewpoint.

Vorteile

Solid app on desktop and mobile, excellent how-to guides and support, great tracking and reporting. Smooth work order flow, easy tracking, scheduled maintenance reminders, calendar view of WOs and tasks, mobile access for our techs at the work site, ability to attach images and documents to an asset for in-the-field access, purchase order creation from business contact database and asset info, and so much more.

Nachteile

So many configuration options - I was a bit worried at first, but MA's helpful video guides and live support was excellent. Overall, it was much easier than I had expected. I had the system up and running in short order, with multiple departments and locations, and our teams love it!