Missive – Bewertungsseite 2

Vorteile

This product has rapidly sped up our decision-making and response time to external users. It takes minimal effort to share emails, ask for input from the team and make collaborative decisions. It's like a secret back channel where we can get things done away from the mess of other platforms, apps, tools, etc.

Nachteile

Very little to dislike here. Missive team continually works on the product, adds features, and are responsive to feedback.

Vorteile

Team Communication, inbox sharing, view, customer service

Nachteile

Unable to send secure emails, need more visibility of team labels

In Betracht gezogene Alternativen

Google Workspace

Warum Missive gewählt wurde

better team communication, email sharing

Gründe für den Wechsel zu Missive

better communication, better price, better customer service.

Vorteile

Missive has been a game-changer! The internal communication, easy-to-use templates, dozens of integrations, and team inboxes have sped up our company's workflow 10x

Nachteile

I'm not a big fan of how emails that I send out reppear in my inbox

Vorteile

Snooze is great and also the Response feature.

Nachteile

Sometimes jumps from one email to another.

Vorteile

It is designed with a working mentality and it is very efficient.

Nachteile

NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vorteile

So easy to use! Cannot recommend it enough! Changed our life!

Nachteile

Nothing! This is a great product! Love all of it!

Vorteile

I love that our team can communicate and handle emails quickly and efficiently. Great product!

Nachteile

I can't think of anything I don't like!!

Vorteile

Primary reason for purchase was this: Shared email has special needs. We were failing to follow up with clients who emailed, primarily because the first person to read the email marked the message as read. With Missive's discrete per user read statuses, this no longer happens. Also the ability to turn an email into an assignment and have it show at the top of a co-worker's inbox is exactly the functionality we dreamed of....Step aside Outlook, etc....Missive is where email happens now!

Nachteile

It's expensive. But it is solving our problems!

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Shared Inbox

Vorteile

Missive has really helped us so much in our day-to-day operations. Our team is always in communication thanks to the chat, and there is no overlapping emails since we all see drafts in real time. We have multiple teams within the same app, and it's just a must for any business that values efficiency!

Nachteile

There's a little bit of a learning curve as there are A LOT of features, so it can be a little overwhelming at first or when training new employees.

Vorteile

Missive has proven to be a game-changer by allowing us to consolidate all our external communication channels, including customer service, business development, and media/press, into a single software platform. This has been positive in improving workflow and responsiveness.

Nachteile

There's potential to improve the ticketing system into more of a helpdesk flow for better management.

Vorteile

The ability to create a flexible, customized structure for my email management has changed the game. I have multiple inboxes, used for multiple purposes, and Missive streamlines the entire thing for me. There are so many ways to customize and automate it, and it has all the features I look for in a good email client, such as scheduled sending, snoozing emails, automated rules, templates, and more. I love that I can also use the same tool for social media, calls, texts, web chat, etc. The interface is simple, and you can build it out as much as you want. The team collaboration features within Missive are easy to use, full-featured, and essential to my clients' and my workflow.

Nachteile

I would love to see more integrations! Currently the cloud-based phone software I use is not supported in Missive. I would also love a Slack integration.

Vorteile

Shared team inboxes make for easy processing of emails at an affordable price for small businesses. Missive also has possibly the best customer service I have ever received from a tech company. The [SENSITIVE CONTENT] often is the one to respond to helpdesk requests.

Nachteile

There was a big learning curve to the way the emails are processed between teams, but once this was all set up correctly there is absolutely no issue at all.

In Betracht gezogene Alternativen

HubSpot CRM und Zendesk Suite

Gründe für den Wechsel zu Missive

Missive was a far cheaper option than other market alternatives as it doesn't try to sell you a whole package that you don't need. We were looking for emails only, and Missive delivers that at an affordable price for small businesses.

Vorteile

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Nachteile

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

In Betracht gezogene Alternativen

Intercom

Warum Missive gewählt wurde

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Missive

Missive is much cheaper, Intercom is overkill.

Vorteile

Missive is run by a group of three developers who provide quick support and listen to their client base. They add new features every week to 10 days and are quick to respond to bug reports. In the 2.5 years we've used Missive, I've seen it grow from a competent solution for a team inbox to a serious competitor with all of the other programs in this field. Anyone considering Slack, Front, etc., needs to give Missive serious consideration. This program has gone from something I never knew I needed to something I now couldn't get by without.

Over the years, Missive has become feature-rich, adding things like:

- automatic assignment of incoming messages
- teams and team inboxes
- see when a colleague is typing
- merged conversations
- Facebook Messenger, Twitter, and Twilio SMS messaging
- very powerful email and conversation handling based on complex rules (for incoming messages, outgoing messages, and even actions like labels or comments)
- out of office handling of email assignments
- responses
- configurable snoozes
- webhook actions
- a public API (for both messages and contacts)
- custom integrations
- contacts management

Missive has a lot to offer, even for handling personal email or a sole proprietor. However, it changes gears once you add a teammate, and the more colleagues you have, the more time it saves.

Nachteile

I wouldn't say there are any downsides to using Missive, as there's nothing it does that could be done better directly in Gmail. I would say that one feature that is lacking is being able to search for text in a conversation and be brought directly to the text (Missive just shows the messages containing that text). I have some conversations that are many years old with thousands of lines of text, so just being told that a search string is in that conversation does me no good. I want to be brought to the text (like how Find works in my browser) and be able to reply to it in some way (i.e., my reply should reference that line somehow).

In Betracht gezogene Alternativen

Slack und Front

Gründe für den Wechsel zu Missive

At the time, Front had the best feature set but was far too expensive. I did not like Helpmonks' interface and it was also very expensive. Slack was the least expensive but did not integrate well with email (at least at the time) and any bots needed to pull in email adequately would have been expensive. Plus, it was hard to get staff to buy in when I was trying Slack out.

Vorteile

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Nachteile

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

Vorteile

What I like best about Missive is how it streamlines communication and collaboration within my team. No longer do we have to go back and forth between multiple email accounts and platforms, as Missive allows us to manage all of our shared inboxes in one place. The ability to assign tasks and messages to team members, as well as track progress and keep everyone on the same page, has greatly improved our workflow and productivity.

Nachteile

What I dislike about Missive is the limited integration options with other tools and platforms. However, this is a minor inconvenience in comparison to the many benefits that Missive provides.

Vorteile

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Nachteile

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Zuvor genutzte Software

Google Workspace

Gründe für den Wechsel zu Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.

Vorteile

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Nachteile

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

Vorteile

We love Missives Team Inbox Feature and the way it enables our company to work together remotely. We can't imagine working without Missive anymore, it has been a huge booster for our workflows and productivity overall. The team of Missive itself is highly responsive and super helpful and always working hard on the product, delivering new updates with the latest developments super quickly.

Nachteile

If I have to mention one thing, it's that tasks within Missive aren't solved ideally yet. While you can create tasks and assign users in conversations, there is no function to filter for tasks or view a total task list. As we do not use Missive for actual workflows (we have a CRM for that), this isn't a huge deal for us, though.

Vorteile

Ease of use and management of team communication and customer service

Nachteile

All good! No need. Perhaps more integrations but I don't even think required.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Terrible front customer service

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Better in every way.

Vorteile

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Nachteile

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages.

Gründe für den Wechsel zu Missive

Because it's "awesome-er" and also super affordable for it's feature set.

Vorteile

We were searching for a bolt on to our G Suite that would help us triage emails that come in so we could either add to our ticket system so they could be processed or we could reply via email. The main thing was ensuring we didn't miss any contacts and that we weren't duplicating work. Missive allowed us to easily handle all forms of communications with our clients. They've continued to add several features (we're really enjoying the team inboxes!) and are exceptionally fast to respond when there are any issues that come up. We certainly value our relationship with the folks at Missive.

Nachteile

Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.

In Betracht gezogene Alternativen

Slack, Front, Hiver und Zendesk Suite

Vorteile

1. Unlike many email clients, missive is modern, stable, and extensible with good built in integrations (asana, pipedrive) and it's extensible. We were able to create our own sidebar plugin for a custom CRM, to view crm data of the person you're emailing with in the sidebar, in just a few days.
2. Missive's support is fantastic. Their team quickly answers and fixes any bugs fast if you find them.
3. The mobile version is as fully-featured as the desktop and stays completely in sync.
4. Missive is very actively releasing new features making the product better all the time. An example of this is the new Missive Chat which lets you embed live chat into your website and then see/answer messages from visitors within Missive.

Nachteile

The UI can be a little bit complex especially the sidebar, though you can customize it. The settings area has loads of customization options but might benefit from a search function within settings to find the right option you're looking for, since there are a bunch of tabs in the settings window.

In Betracht gezogene Alternativen

Polymail und Front

Gründe für den Wechsel zu Missive

FrontApp was too expensive. Polymail had too many bugs and seems like development of new features is slow.

Vorteile

I run a couple different online platform at once. Missive helps me combine them and collaborate with my team with ease.

Nachteile

Nothing I don't like. It could be a little cheaper but you save a lot of time with missive so it's worth every cent.

Vorteile

Ease of use and price point not too bad for small business. Great support whenever needed and team continuously improving the software and app. App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist. We have use over 5 support apps and shared mailbox solutions (Front, Zoho etc) but we are settled and comfortable with Missive. In the end it was a toss-up between them and Groove but we have not regretted our choice.

Nachteile

The contacts section. My ideal would be a solid support app and CRM in one. Missive does have a decent integration with Pipedrive but we don't use it. In fact, what I'd like it to be able to do mail merges to clients.

Vorteile

It allowed us to work on our emails very efficiently with our employees working from different parts of the world.

Nachteile

From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Front pricing scheme is too expensive.

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

For us, it has all the features we need at a cheaper price.

Vorteile

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far!
Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes.
This is one of the rare examples for a software that I actually like to pay for because I think they deserve my money! (I even took the time to write this Review...)

Nachteile

Haven't really found some negative points yet, but I am a new customer. You cannot understand every aspect of the software without reading about it in the help system. But you can try out everything and then delete your experiments after that, which is very positive.

Vorteile

Missive has the ability to handle multiple email accounts with the same Missive account and checking each inbox is so easy and distraction-free. I don't need to switch between accounts which saves my time.

Nachteile

In the free account, you will not be able to view the history of the email conversation that was 15 days prior. So to check these emails, you need to head back to your original email client (Gmail or others)

Vorteile

While researching "the best software for emails", I stumbled across this video.
[SENSITIVE CONTENT]
A bit dated but still worth the watch if u want to see what updating your email app can do for you!
That video is the reason why I know Missive exist and why I chose to give them a try!
Friendly enough to start using right away, no issues! The more you use, the more you find, the more you learn and the more you fall in love!

Nachteile

Missing a sync with Google Contacts
But that's it!

Vorteile

Simple and easy to use.
Collaborating with team members is incredibly easy.
Regular updates.
Incredible support.

Nachteile

The user interface could be better and cleaner.
Minor bugs can occur, but are corrected almost immediately by the Missive team.

Vorteile

We switched to Missive from a competitor because the apps are elegant and the price is right. We use email all day every day, so the user experience is important. Missive is not just visually attractive, but it's also extremely fast. We especially like the collaborative drafting and the commenting features. The extensive rules editor allows us to automate without programming. (The API looks excellent and I hope to use that as well in the future. )

Nachteile

Nothing major. I would like to see more canned integrations and more native interactivity with the Mac.

Vorteile

We were searching for an email management solution and found Missive. Gave it a try and the service is great, it connects to zapier which is huge, and we can easily communicate in emails and chat. My team loves it.

Nachteile

It would be even better with reporting.

Vorteile

We can comment on all emails and outbound communications in real-time. Every email can be commented by other colleagues - we also see draft versions of emails

Nachteile

It's little bit difficult to set up by user.

Vorteile

If you want to share email without investing/migrating to a help desk, or without directly sharing your password, it's hard to beat Missive. I'm often sent direct emails from clients that I'd like to assign to other team members. Missive is the first tool I've found that makes this painless, so I can easily tag someone into a thread and get them to take over communications.

Nachteile

I understand why they have the chat integration, but it's not super useful for me and I wish it could be turned off. I'd also love more control over the visual interface. I really don't like column layouts in email (I know, I'm strange) and you're pretty much stuck with it in Missive.

Vorteile

- design looks so good
- speed of email update
- how smooth this works
- task inside chats

Nachteile

- Can't share inbox (and works with archive+trash) without using 2 inbox folders (team + main) OR you can share the same inbox but if you archive some email, it will keep on inbox of other team members
- Expensive for small companies.
- Full history that is default on all other mail clients on Missive you have to pay. If you have a team with 3 members, you need to pay 45 MONTHLY just to have access to your all emails. They hide your old emails.
- No search inside chats/emails content (the main search don't bring you to the found message of chat)
- Mobile app add margin to the side of emails so your emails isn't showing correctly
- No quote/reply feature on chat
- No ticks of message read on chat

Vorteile

I really love that you're able to collaborate on emails as a team and assign specific emails to a person. This helps streamline the process of communication and automatically leads to a lot more productivity.

Nachteile

The configuration of the team inbox was a bit complicated. I don't think the set-up is very intuitive and user friendly and definitely requires some time to figure out.

Vorteile

Easy to get up and running. Surprising amount of options. Excellent price point.

Nachteile

So far I have had no problems and I have no complaints.

Vorteile

The product is extremely easy to use and cuts down on all of the wasteful overcommunications to customers and co-workers. It helps us deliver a full service end to end customer centric experience to our customers that we could not complete any other way.

Nachteile

Nothing, it works like a charm all of the time.

Vorteile

It's versatile, it's easy to use and it's a one stop shop for everything a growing business needs for communication in a team.

Nachteile

The one thing that bothered me was resolved months ago. It was the search functionality, which wasn't great but now is superb! So nothing to say really ;-)

Vorteile

Simple concepts of unassigned and assigned messages. Ability to function in parallel with gMail. Sharing notes and tasks around emails is great!

Nachteile

Sometimes the app is a little slow to respond. Maybe it will be faster once I dwindle down this overflowing inbox... Explaining some of the concepts to my non-technical partner was challenging, but I think Missive made it easier than some of the competing solutions.

Vorteile

It just works. It's clear and intuitive and immediately makes sense. You can tell it's well developed and that lots of thought has gone in to keeping the UI clean

Nachteile

Really - nothing I don't like yet.......

Vorteile

Beautifully done, highly functional, versatile, highly recommended.

Nachteile

Need a team to fully utilize the power off the software

Vorteile

Une boîte de messagerie et un chat totalement repensés pour collaborer efficacement avec son équipe !FONCTIONNALITÉS GRATUITES- historique de 15 jours- 2 comptes personnels- 3 utilisateurs

Nachteile

Pour l'instant j'ai du mal à trouver les mauvaises fonctionnalités de cet outil

Vorteile

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Nachteile

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Vorteile

Everything you need with big options to make. Supports Standard mail clients, IMAP, fb messenger or twitter. Also we can synchronize our trello and google drive with missive. Great tools for automatizations. The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.

Nachteile

There was everything we have been looking for.

Vorteile

They have tons of integrations and the team is very responsive. The price is on the expensive side but you get a lot for what you pay for!

Nachteile

The UI is a bit clunky and not as smooth as I would like. There are also some bugs every now and then but the team is quick to fix them.

Vorteile

It is a great place for several ppl to communicate on the same item. The chat feature is great

Nachteile

It is initially a little difficult to comprehend but once you get the hange of it, its great. Just initially its a little overwhelming.

Vorteile

Easy to set up and use after switching over from Front. Bit of a better fit for our small team to manage influencer relationships and move campaigns forward in a timely fashion.

Nachteile

Haven't found any so far. Really intuitive and user-friendly.

Vorteile

chat feature: the ability to communicate on prospects in context. Makes it easier for all parties

customer support: quicker support response time I've ever experienced. Absolutely top notch. Others should learn from them

Share inboxes: really useful for training salespeople and also for sharing the outreach tasks

Nachteile

Only one email can't be sent at once. Would love to able to set up a sequence

Vorteile

This is by far the best designed, fully features and we built email app around. Ideal if you have a team, but perfect for freelances or anyone regularly dealing with mail. It's multiplatform and extendable and their support is incredibly responsive. Highly recommended.

Nachteile

No complaints to speak of at this time. Noticed a minor visual bug but received a near-immediate response to the report.