Missive

Vorteile

Missive vereint viele Posteingänge, E-Mailtools auf einmal. Dadurch hat man alles auf einem Blick und kommt im Berufsleben besser zu Recht. Das perfekte Tool für die Teamarbeit. Der Kommunikationsfluss ist besser.

Nachteile

Es gab bisher keine Einschränkungen oder Nachteile. Vielleicht mag nicht jeder die Übersicht oder Darstellung, aber ich fand sie gut.

Vorteile

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Nachteile

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

In Betracht gezogene Alternativen

Front

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Vorteile

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Nachteile

By the time everything's just fine! We love Missive and we are confortable with the usage.

Vorteile

Missive has a lot of great tools for organizing our communications. The search feature is great for looking up prior emails, there's a built-in chat for internal communication and you can assign emails to co-workers to spread tasks around.

Nachteile

Like a lot of newer platforms, not everything works the first time it is rolled out so there have been quite a few updates since we started using it which means we have to keep adapting to the changes.

Vorteile

The ease of use, labels, setup, canned responses and different team inboxes.

Nachteile

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Vorteile

Support team has been awesome with all of questions. Good replacement for Front

Nachteile

There's some confusion about closed/archived at first, but they've helped us navigate that

In Betracht gezogene Alternativen

Hiver

Warum Missive gewählt wurde

Front stopped syncing to gmail! Insane decision to make imo.

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Pricing + full featured by comparison to others

Vorteile

Ability to organize and manage different team emails

Nachteile

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Vorteile

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Nachteile

Limit of 10 emails inboxes, and not auto detecting which client

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

didn't have the features I needed, limited my workflow

Vorteile

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Nachteile

Probably the thing I least like is the pricing, but it's fair.

In Betracht gezogene Alternativen

Asana

Gründe für den Wechsel zu Missive

It was customer centric and didn't feel like a support desk.

Vorteile

Missive is a great email client that makes email genuinely easier to use with features not natively supported inside of the likes of GMail which makes it imperative to business operations.

Nachteile

Missive lacked some features that we needed and caused us to have to try other platforms

Vorteile

Interface is great. So easy to migrate to.

Nachteile

Chat GPT integration doesn't allow custom GPT programming.

Vorteile

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Nachteile

I have no cons to list, Missive has exceeded my expectations in every category.

Vorteile

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Nachteile

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.

Vorteile

The ability to immediately bring in other team members into a conversation surrounding an email communication that was either sent or received. I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Nachteile

Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost. To its credit, Missive has created a number of ways to keep these communications organized (the most effective of which would be to use organizational shared labels). But Missive lacks a robust search feature that allows you to conduct a filtered search (e.g., by thread, date, conversation, author, etc.), which makes it difficult to find things at times.

In Betracht gezogene Alternativen

Slack und Front

Warum Missive gewählt wurde

Inability to integrate chat with email.

Zuvor genutzte Software

Gmail

Gründe für den Wechsel zu Missive

Slack doesn't do what Missive does. FrontApp is similar, but Missive's integration with Gsuite was much cleaner.

Vorteile

Simple and easy to use interface
In line email chat/notes removes the need for file notes elsewhere
Great team collaboration features such as email assignment

Nachteile

Searching and email sorting are still works in progress. We usually jump into gmail if we have specific searches we need to run.

In Betracht gezogene Alternativen

Gmail und Front

Gründe für den Wechsel zu Missive

Features were more inline with our needs. Team and support was great.

Vorteile

The product design is incredible. They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Nachteile

Absolutely nothing at all. We've run into a few minor bugs over the years, but we always report them and get a response + fix from the team within 24h. They have great support.

In Betracht gezogene Alternativen

Front

Gründe für den Wechsel zu Missive

Missive just tends to have a superior product at a more digestible price point.

Vorteile

I like how fast emails send and receive. Everything is synchronized and up-to-date at all times.

Nachteile

The livechat abilities need some work. We tried it out but it didn't have all the features we were looking for. I'm sure in time, it'll get better.

Vorteile

- Collaboration with team members on emails is greatly facilitated
- Stable product that is updated often with great features
- Lots of neat features to help with email workflows

Nachteile

- Search and filtering feature is not very powerful, and quite slow
- Instant messages are great but can sometimes create too many communication channels

Vorteile

Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!!

Nachteile

Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings

Vorteile

Easy to setup team inboxes, and manage multiple email addresses in one place.

Nachteile

When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox

In Betracht gezogene Alternativen

Freshdesk und Zendesk Suite

Vorteile

I love the integration with another apps and chat option.

Nachteile

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Nachteile

Missive is one of the few pieces of software that I have experienced no issues with (thus far), nor do I have a wish list for it.

Vorteile

Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace.

Nachteile

There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section.

Vorteile

Last week I had to change my email client cause my company changed to Exchange and my Apple Mail version doesn´t support it, so I spent around five hours downloading, setting and trying different programs. It´s just what nobody wants to do with their time, but I am really glad I did it cause almost at the end of the process and just about to surrender I found Missive, which has really caught me. It´s very neat and visual, has every detail you expect from an email client, and even has AI integrated with chat gpt. It has much more for team inboxes, but I haven´t tried that yet, as I am the only one of my company here, but it must be amazing for teams. I really recommend it for individuals anyway.

Nachteile

Only 15 day history on the free version.

Vorteile

Without exaggeration I spent two years testing out various email/help-desk solutions for our team before eventually settling on missive. It ticks so many boxes for us: imap synch, effortlessly colloborative, customisable rules, easy escalation pathways. It is also the first tech tool that I've introduced to our team that most staff actually love. In less than 24 hours we went from missing Thunderbird to happily moving everything across. Missive just works, and I love it.

Nachteile

I would love to see some more integrations. Missive has some nifty features built around iframes - but better integration with some of the common integration tools would make this even easier.

Vorteile

Super effective way to juggle emails, discussions plus external integrated systems
Has a lot of functionality itself to handle multiple, team & external email accounts
Brings team discussion into email threads, keeping the emails separate
Integration with other systems is fabulous, eg Trello & Knack

Nachteile

The use of the term 'Archive' is not intuitive for me and many I've trained. It related to being in one's inbox, either your own or a team's you're in.

Vorteile

The collaboration features are by far the best part of Missive. Being able to assign conversations to team members, save drafts, and comment directly on emails without cluttering the main thread is incredibly useful. It turns email into a real-time, collaborative workspace, which makes team communication smooth and efficient.

Nachteile

The mobile app could use some improvement in terms of user experience. While it’s functional, navigating between different threads and inboxes can sometimes feel a bit clunky, and the layout is not as intuitive as the desktop version. Additionally, setting up certain advanced features like custom rules takes some time and technical knowledge.

Vorteile

Missive permet une collaboration fine et efficace.
En tant que manager, c'est un outil très précieux pour gérer la délégation en toute sécurité.
Pouvoir chatter avec les membres de son équipe pour donner les informations nécessaires permet de laisser une grande autonomie à chacun.
L'utilisation des étiquettes est aussi très intéressante.

Nachteile

Comment garder la confidentialité de certains mails tout en utilisant les étiquettes et l'assignation.

Vorteile

I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared inbox between several users to validate information every time it is needed without having to ask again or download the same information several times

Nachteile

I have not had any problems, it has always been used correctly and works well, giving good management to my work conversations

Vorteile

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Nachteile

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

Vorteile

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Nachteile

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Wanted more from my email client and Missive met my requirements.

Zuvor genutzte Software

Gmail

Gründe für den Wechsel zu Missive

Missive was the most similar to an actual email client and had was easier to insert into my workflow.

Vorteile

What we love most about Missive is the collaboration and organization. It allows us to set up specific teams for the various stages of our projects and allows us to keep all forms of communication merged and together for each of them

Nachteile

We would like to see more features related to Tasks. I believe this is in the works.

We would also like the ability for addresses entered into the location field of a calendar appointment to use Googe Maps for verification and auto-fill/complete the address (currently you can launch maps after you've entered and saved an address, but does not verify and complete as you enter it).

Vorteile

Missive is the most cooperative, customer-oriented and modern email client I have ever worked with as an organization.

As responsible for all automation and processes within the organization, I have become a fan of Missive over the past +/- 1.5 years and have already recommended it to several companies in my area.

Good UI/UX, always in development and they really want to think about solutions in processes within your organization.

Nachteile

The only thing I'm missing is a Zoho connection

Vorteile

Great interface design and powerful rules engine.

Nachteile

Calendaring is just okay - still using another tool for this aspect of our workflow.

In Betracht gezogene Alternativen

Mailbird, Front und ClickUp

Warum Missive gewählt wurde

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Gründe für den Wechsel zu Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Vorteile

Multiple inbox management, team allocation, integrations and more.

Support team is always great, super helpful and responsive for the more quirky issues experienced when using a large amount of inboxes and integrations.

Nachteile

Calendar for me isn't hitting the spot, but still handy to have access to the calendar in Missive.

In Betracht gezogene Alternativen

Front

Vorteile

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Nachteile

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

It's too bulky and outdated without a focus on small, scalable simple businesses.

Gründe für den Wechsel zu Missive

Simplest, nicest looking and feature rich

Vorteile

This was a new product to me when I started at this company, So far it has done just about everything I've needed from the software.

Nachteile

I haven't run into any issues to provide any constructive feedback

Vorteile

Missive has so many benefits to it, especially when it comes to the proper tools to communicate with colleagues on email threads with Clients.

The layout is very structured, organized, and easy to navigate, which is great!

Nachteile

I honestly don't have anything at the moment that I don't like about Missive.

Vorteile

I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way.

I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication.

There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered.

Nachteile

Has to have chained/treaded emails.
a learning curve to set up the rules and settings.

In Betracht gezogene Alternativen

Front

Gründe für den Wechsel zu Missive

All other products require using Gmail. or more expensive unless you really have a team.

Vorteile

Reliability;
Richness of features;
Their attention to details, everywhere;
User interface carefully designed;
External integrations (i.e. ClickUp, Open AI, ...)
Powerful Signatures and Alias implementations,
etc.

Nachteile

The lack of phone or chat support! Which we would gladly pay per incident, if they offered that. However, to be fair, they have an amazing email support.

The increasing cost to get organized under the same account, configuring it by several departments, projects or divisions.
The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects which need separate folders. However, since their price are fair, a large company with similar number of divisions like us, will likely have no problem to pay for that.

Vorteile

1. Accounting automations
2. Customer service automations
3. Team based emails splitting

Nachteile

1. Set up User interfaces are sometimes packed but there is good documentation even though.

Vorteile

consolidates emails, chats, and tasks into one platform, making communication and collaboration seamless across teams.

Nachteile

not familiar with collaborative inboxes, getting accustomed to Missive’s interface and features might take time.

Vorteile

Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have.

Nachteile

You are maxed out at at 10 email accounts. This should be more than enough for most people, but it would be nice to allow more for projects, etc.

Vorteile

The amount of options and customizations. The integrations, clean layout.

Nachteile

The cost. It's quite expensive being a single user not having my company pay for it.

Vorteile

It's that is critical for power users. It appears they've considered every aspect. You can tweak it to fit your exact needs. It's the tool I've been looking for. Great job!

Nachteile

I don't know. There is nothing coming in to my mind so far.

In Betracht gezogene Alternativen

Hiver

Gründe für den Wechsel zu Missive

I've tried around 10 tools promising team collaboration for Gmail accounts. All of them felt like they were 80% there, with a crucial 20% of functionality always missing. Missive has it all.

Vorteile

Mailboxmanagement and team collaboration on e-mail is best in class. Stable, fast and incredibly efficient. Also great in-depth customizability through nuanced settings and customizable shortcuts, responses, etc...

The In-Conversation Teamchat saves a lot of Slack messages with copy+paste email content and gets rid of a lot of misunderstandings due to inefficient communication.

Nachteile

Only thing I do miss from outlook is the faster inbox search through local index files that worked almost in real-time. In Missive, it might take a few seconds until it crawled the mailbox content for keywords. But it works reliable.

Vorteile

This software has been extremely helpful with staying organized and communicating with my team. It saves so much time by allowing you to chat with your team about specific tasks, creating curated responses, and having the option for AI.

Nachteile

I don't think there is really anything I would change!

Vorteile

I can communicate with my working colleagues in parallel to an email dedicated to a customer, and I can see the workload of our Editorial Team before each one entitles themselves emails.

Nachteile

Maybe I have not figured this one out yet, but once someone has entitled an email to themselves from our team, any response from the customer will come to this one person. This is not good in case the person is on holiday or on sick leave for a longer time, any way around this maybe?

Vorteile

This product has rapidly sped up our decision-making and response time to external users. It takes minimal effort to share emails, ask for input from the team and make collaborative decisions. It's like a secret back channel where we can get things done away from the mess of other platforms, apps, tools, etc.

Nachteile

Very little to dislike here. Missive team continually works on the product, adds features, and are responsive to feedback.

Vorteile

I had a great experience with Missive, especially with [sensitive content hidden] from customer success. He helped me sort out a tricky "rule/filter" problem and got my emails organized just the way I wanted. [sensitive content hidden] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive. Big shoutout to [sensitive content hidden] and the team!

Nachteile

As of now, it is good as is, and they are constantly improving, so there is no downside as such.