eWay-CRM – Bewertungsseite 11

Vorteile

The software automatically saves from 'Outlook' saving time and effort and speeds up process of capturing information.

Nachteile

There are a lot of tools on offer, so takes a bit of time to understand which is the most practical for our company to use to get the best benefit.

Vorteile

Ease of use, integrated into Outlook, one time license fee.

Vorteile

Ease of usage, outlook integration, clear simple interface and categories

Nachteile

relies on outlook, sometimes is slow to load. it will be great if it was also available as a standalone app. web version is good but not as fully featured.

Vorteile

Easy to use. Useful for saving documents from emails. easy system to manage.

Nachteile

Has a tendency to crash or slow down laptop as infrequent, random times.

Vorteile

The software well captures the process and data management aspects of customer relationship management without requiring large upfront customization.

Nachteile

Functionality outside the CRM core comes with a rather limited feature set.

Vorteile

We appriciate eway application for smart phones, which can our reps use in the terrain very easily.

Nachteile

It is a pitty, that arranged appointments can not be transfered into the calendar.

Vorteile

Connection with Outlook, autoamted saving e-mails.

Nachteile

Deleting contacts, Bookkeeping (adding items)

Vorteile

Its affordable. Easy to implement and teach.
There is mobile app for android and ios.
People behind customer support are skilled and kind.
User experience: you can customize some stuff, like adding fields of different types, conditional formatting, possible to disable parts you don't use

Nachteile

Custom changes are pricey.
Mobile app doesn't have all function like in OT.
Customer support can take sometimes few days to get to your problem.
User experience: not very user friendly entering attendance, added custom fields are mostly not visible in filters across system (which can be pain to find what you are looking for), Reports are mostly useless, while moving to another pc not all settings are moved

Vorteile

eWay software is a basis for my daily work. It has a very friendly and intuitive usage. It is an excellent help making all customers records, business oportunity records, having all relevant documents available on one place.

Nachteile

We need to integrate eWay with other software.

Vorteile

Integration to Outlook removes another need for a product to manage sales

Nachteile

Still exploring the full version no opinion yet on features

Vorteile

Connectivity with Outlook is easy and fast

Nachteile

Memory usage is high. More features in oulook vs 3655

Vorteile

Easy to use, smooth integration, intuitive, lots of features and new are coming.

Nachteile

Sometimes issues with Outlook and timeout.

Vorteile

Easy to use and deploy in your organization, it has many features like sales management and product management using e-Way CRM tool. Easy to setup and deploy with minimal requirements.

Nachteile

I do not found anything to complain about this product till date

Vorteile

The integration with Outlook and the possibility to alter the set-up/design

Nachteile

The design is a little bit dated, it could benefit from an more modern design

Vorteile

The seamless interface with Outlook, to easily add & create leads & projects on the fly. Abilityto set reminders & also create marketing campaigns using this product makes it far more feature packed than many other higher profile products.

Nachteile

Sometimes the synchronisation fails & it needs to be restarted again but that happens 1 in 10 times so its not a major deal anyway.

Vorteile

It is very easy to use
Good overview
Many additional features

Nachteile

None
I have not yet tested all features, I mainly use it to manage my customers (Mails, Journals, Infos)

Vorteile

Impactfull - plugin Outlook, Quick synchronization, Easy user setting

Nachteile

nothing, we have to pay for it?............

Vorteile

I like most how eWay is flexible, customizable. Integration process in our firm was quite easy with the help of eWay experts.

Nachteile

I would welcome if eWay was natively ready to connect to other system in order to share data, for example inventory managed in the accounting system, or if there was better support from eWay to do this connection via API.
Also mobile APP could be improved, such as better documents management, support of another modules (Goods, etc.).

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Vorteile

having access to all notes and reminders

Nachteile

This can be too slow and crashes sometimes

Vorteile

Direct integration into Microsoft Outlook. Marketing module. Easy and intuitive to use. Customer support.

Nachteile

Sometimes a bit complicated to update a new version.

Vorteile

This CRM is completely implemented in your Outlook application, so you don't need to open any additional software...

Nachteile

System is little bit slower in some ways

Vorteile

It's perfectly integrated with MS Outlook.

Nachteile

It would have been nice to integrated a weekly timesheet more userfriendly that the one proposed.

Vorteile

CRM is the best software for Outlook and I use it on Android/IOS both.

Nachteile

Whenever there is any update in the software I face some bugs and it takes some time to take normal time slap and there is no automatic notification of new software updates.

Vorteile

* embedded in outlook, no new tool to use or data to transfer
* easy to start, gradually use more functionalities
* extract data to excel for analysis

Nachteile

* upgrading seems simple, but always causes problems in my case. they are easily fixed by the tech. people.
* standard reporting ... rather limited

Vorteile

Integrated in outlook, Price value ratio

Nachteile

Design, For some reasons not easy to use from smartphone

Vorteile

Easy to use, highly intuitive, outlook based - amazing crm, integral to our business. The continued ongoing support and customer service is top shelf!

Nachteile

Nothing really. This software doesnt really have anything I like least.

Vorteile

eWay customer service and ongoing support is amazing. My team use this CRM daily and it's a great way for us to keep track of the day to day working of our clients, especially when team mates are away from the office.

Nachteile

I find that there is so many aspects of eWay, I wish I could physically sit with someone from eWay and go through items one-on-one

Vorteile

eWay is our 2nd CRM system supplier - after the 1st experience, we are EXTREMELY satisfied...shared companies, contacts, leads, projects etc. make it easier for each department to communicate with each other. We appreciate the speed and flexibility of all eWay -team members when setting up eWay system for our business according to our special requirements. In particular, the first implementation, which was processed with Mr. Lalinský´s personal participation by us. Everyday work with eWay is really easy and replaced obsolete paperwork.
The eWay CRM is very clear, intuitive and easy to understand for all users

Vorteile

It's simple software which makes my work easier and leaving features aside the customer support is also fabulous.

Nachteile

I don't find any cons in this software with every update they solve all the bugs.

Vorteile

Efficient and I like how it links to Outlook. Organizes my accounts effectively. Easy to navigate.

Nachteile

Had a bad experience when I merged new accounts into the CRM. An error occurred that merged the new accounts into existing accounts. Had to do a lot of back work to fix the issue and clean up the accounts. Was not very happy about it.

Vorteile

It works from within Outlook and synchronizes with Outlook data.

Nachteile

1) There are some glitches in synchronizing contacts, tasks, and calendar items. I've found workarounds for most of these issues, but this take a bit of extra time. Many of my contacts still haven't synced, and the calendar never has.

2) Although the program is fairly intuitive for users, it is not so for administrators. I'm a solopreneur, and find the admin settings daunting -- especially when setting up workflows. I've been unable to fix workflow errors, even after studying the documentation. Buttons are not where you expect them to be, so there's a lot of hunting. I've learned a lot of apps on my own, but this is the first one where I may need some training. In other words -- it's a steeper learning curve than expected.

Vorteile

It was interesting and great integration of CRM to Outlook before. With every update it is getting even better. Thank you for iOS app. Also great documentation and many helpful videos on YouTube.

Nachteile

Everything was fixed or added by updates. Maybe crashes from time to time (could be caused by Outlook).

Vorteile

The software is easy to use, a great tool to help manage future business and current customers.

Nachteile

No issues as such, feel customer support reaction time could be a little quicker.

Vorteile

E-way is really good helper as CRM system

Nachteile

t is not easy to create a CRM system because it can easily overwhelm the user with a lot of information. I would improve the UI

Vorteile

The best software for new projects. Very easy to share dates.

Nachteile

Very simple to use from beginning. Everything is clear.

Vorteile

Automatically backs up to the cloud. The Journal module allows me to make notes of meetings and phone conversations easily and attaches each one to the contact. Having a history of all email and other conversations available on each contact's page. Ease of entering new contacts. When I open Outlook... eWay is there and ready to go.

Nachteile

I'd like to see more tutorials and examples of how others in a similar biz are using the product. More guidance in how each module might or might not be of benefit to me. For my particular biz, I would like to see at least 2 classes of contacts... ex. Company contacts (referral sources) and Individual contacts (clients/customers)

Vorteile

Accessible from mobile platform. Great Reports

Nachteile

some what difficult to customize. Reports can be hard to read

Vorteile

The software is very easy to navigate your way around and E-way worked very closely with us to develop a customised system which was tailored to meet the needs of our business. The fact that it is Outlook based is also an advantage, no need to open other programs etc. E-way have continued to support us with post implementation changes to the software and also supported us with training in Europe and the Southern Hemisphere.

Nachteile

We have managed to overcome most of the issues that we had with the system initially, these were mainly issues of initial specification which were worked through together with E-Way to resolve

Vorteile

Easy to use E-way, very simple filtrations of different varieties

Nachteile

The start of using and get use for this product was not so smooth as I expected, but finally we learned howw to use it effectivelly

Vorteile

Very good integration into MS Office products - Outlook, Excel , Word, Powerpoint ...
Contacts syncing in mobile phone
Quick and flawless updating process - At one click
Very helpful and usable mobile app
Cloud Availability
Documents history, basic versioning/tracking is handy

Nachteile

Proprietary backend on cloud - backups and logging are not so transparent

Vorteile

Very good tool for tracking projects.

Nachteile

The filter function is great but could be improved.

Vorteile

for everyday work is ok, we work step by step to more integrate data from sw pohoda - stock atc

Nachteile

we used eway 1-2 years, and we are still learning and finding new date and options

Vorteile

Easy searching in CRM, contacts, projects

Nachteile

From my point of view, is there everything what I need.

Vorteile

I love that i am able to stay so organized with all of my customers.

Nachteile

No cons, simple and effective software.

Vorteile

Ease of use
Part of Outlook
Customised options

Nachteile

Low integration with other apps
Data analytics visualization

Vorteile

Easy of use. Well known Outlook interface.

Nachteile

Implementation process - to be sure that the correct data will be uploaded.

Vorteile

The tracking of marketing and conversion to chances and projects is the core issue of my professional use. Especially the creation of own custom fields in each area and customization of forms is really helpful. In my opinion all necessary features are included - and more. Even the free version offers very good practicability and is a very good entry point the the software.

Nachteile

At the first glance, the surface looks a bit old school, but the amount of customization is the counterpart. So all in all not really a con.

Vorteile

Very user-friendly software, perfect compatibility with MS Outlook, simple and efficient user environment

Nachteile

It's difficult to setup the automation side

Vorteile

I have tried several CRM systems for my needs and eWay suits me best thanks to its simplicity and integration with Outlook, so everything is in one place.

Nachteile

Export a list of companies and contacts, allowing them to be imported into other clients (for example in * .csv format).

Vorteile

Easier time management of leads, easy work with software, easy task management

Nachteile

I did not find any major difficulties so far