eWay-CRM – Bewertungsseite 13

Vorteile

Integrated part (add-on) of MS Outlook.. User set up of workflow for leads and projects. Mobile application.

Nachteile

Multi items purchase invoice is not possible to split among the several projects during automatic import from accounting system. But this leak doesnot limits our procesess.

Vorteile

Team members can stay up to date with a file and see what has been accomplished.

Nachteile

The app for the phone could be a little better.

Vorteile

how easy is to work with the system, and how easy is to learn for beginners with detailed manual, understandable modules

Nachteile

Reports could be more sophisticated (with graphs for example) and manual could be tailored to the customer use. Filter could be set up for specific dates (from ..to)

Vorteile

Custom fields and layout, streamlined with Microsoft Office, solid customer service

Nachteile

Does not integrate with a ton of other programs outside of Microsoft I suppose but such is not necessary for myself.

Vorteile

The big advantage is that the program runs in a familiar environment. This makes it easy to implement, employees are quick to orientate. It saves significantly implementation costs.

Nachteile

As the only problem I see the ability to work on one PC in one database only. This is a problem if you work in several companies.

Vorteile

Supervision of employee attendance and status of ongoing projects. Project management. Property database.

Nachteile

Usual users will not be able to use it without basic training. I have nothing else to write. It's a good system.

Vorteile

Large amount of information in one place, user friendly, possibility of individual setting (modules, reports etc.)

Nachteile

Large amounts of data transferred but then is possible offline work. Some admin options could be available (for example, mass transfer of projects).

Vorteile

Review databases and organize your contacts. Quick access to saved information. Very easy to use and the ability to quickly teach a new team member.

Nachteile

The impossibility to organize fair documents to multiple levels. Sometimes a longer response to a database response on the server.

Vorteile

flexibility , help, compatibility with outlook

Nachteile

sometimes double of project during ceating procects

Vorteile

Overview, iOS app, Filters, support, updates and continuous improvement based on the most customer needs - general, no extra fees.

Nachteile

The Outlook add-in loads the Outlook becomes slower. Monitor resolution change makes the screen unreadable - has not to be the problem of this software.

Vorteile

good for our big team, when is someone on vacation and other

Nachteile

everything is good for me. I don't have anything

Vorteile

it is very nice for using, without problems to start of using

Nachteile

in this time - we not find any problems

Vorteile

Simplicity of use, integration into outlook, clarity. Database items can be customized to the user.

Nachteile

Reports are not always clear. Sometimes there are problems with the database and the intervention of the service department is required.

Vorteile

user friendly, contains what is needed. not difficult

Nachteile

we use only part of the software, so it is fully sufficient for us

Vorteile

I like the most the perfect overview of all emails.

Nachteile

I like least about this software slow start.

Vorteile

Fully integrated into MS Outlook
eWay offers much more than just CRM standard functionalities.
Excellent support with an individual approach to each customer.

Vorteile

It’s easy, adoptable and fits all users. For us as a small company it’s in the right pricerange and has all the features we need.
We use it most for to keep track of our customers and soon to be customers towards sales and marketing tasks.
And a big shout out for the technical support!! The responsetime is quick and proffessional and always bring the right answers.

Nachteile

No comment really! I’m all over pleased.

Vorteile

- plugs in directly to local outlook instance with tool bar/ribbon icon for company or contact input.
-supports parent child relationship between company's and contact's
- allows image import for profile pic.
-no custom fields with free version

Nachteile

- does not allow contacts in multiple company profiles with same email.
- does not encrypt data at rest.

Vorteile

Integration was quite easy, as we didn’t have any CRM in place when we set up this one. It’s a really easy to use software, and the support team is brilliant.

Nachteile

Sometimes I get syncing problems, but then I ring the support team and they sort it out in no time.

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Gründe für den Wechsel zu eWay-CRM

Vorteile

Ease to use

Vorteile

Compatibility with MS office, price perfomance ratio

Nachteile

Highly demanding use, it needs experinced yuser

Vorteile

Easy to use for all colleagues in our company (assistants, businessmans, production, IT guys and CEO.

Nachteile

Only the first big synchronization after software instalation takes about 2 hours because of our database size.

Vorteile

intuitive, helpful, easy to follow , great support for users

Nachteile

i´m absolutely satisfied (maybe connection with accounting programs?)

Vorteile

It is totally integrated into Outlook. Makes for a simple and efficient user environment. Sales staff did not use Salesforce enough previously, but now we have better usage, and the product captures many things (emails for example) very easily.

Vorteile

eWay is integrated into Outlook and working with it is intuitive. Offline mode is very important for the business. Implementation of the server part is simple.

Nachteile

Initial client / server synchronization takes a long time if there is a lot of data in the database. Fortunately, this happens only when you reinstall your PC. It's the price for offline mode.

Vorteile

We love that eWay connects directly with our outlook email program. This makes it incredibly easy for our outside sales associates to save communications with prospects and customers and enables our office crew to view the communications easily. We can also track deals as they happen and step in fast if a salesperson needs assistance without taking the time to be caught up.

Nachteile

I would love for this software to be able to connect with our billings and inventory systems, and someday it might!

Vorteile

The system is easier to understand that others I have encountered - also very configurable, so relatively easy to customise. The integration with Outlook is a major plus and makes it less daunting for those who have not used a CRM system before.

Nachteile

We have experienced issues with access/team members not being able to see particular modules onscreen.

Vorteile

Email Tracking. Customer Service was terrific

Nachteile

Overall, it's a good CRM and does what I need it to do.

Vorteile

the compatibility with outlook, variability

Nachteile

yes it took some time, but finaly we manage

Vorteile

modular structure
range of functionalities suitable for longterm business growth

Nachteile

complexity for unexperienced user, although online support available immediately

Vorteile

Flexibility, almost everything can be customised. We can re-design the lead forms to have the fields we want to be visible.

Vorteile

everything about my projects in one place

Nachteile

Calendar link outlook - does not exist

Vorteile

The fact that it's embedded in Outlook and tracks you emails so you can track your conversatons.

Nachteile

Too much button clicking. Could be a little more intuitive.

Vorteile

good product in good price, czech language, good support, easy work on this software, easy orientation during work

Vorteile

Ease of use and functionality for what we needed.

Nachteile

Nothing really; just need the time to learn it better. We are only scratching the service. Wish there were a lot more youtube tutorials on the product for self learners.

Vorteile

- Integrated in Outlook - no need to learn a new working environment.
- Easy to use, no unnecessary functions, does well what it was designed for.
- Customizability of fields and forms layout.
- Works offline.

Nachteile

- We're missing greater customizability, especially the lack of possibility to create custom modules - additional to projects, leads, companies, etc.
- Upgrade process sometimes fails and the software must be reinstalled.

Vorteile

Very flexable and works great with outlook. I love the ability to have multiple devices access the database as well as my mobile phone.

Nachteile

I have not found anything yet. The initial setup was a little time consuming as I was trying to merge Microsoft Business Contact manger and some of the headers in the file needed to be fixed

Vorteile

I don’t even remember it is there, but when I need something, I’m sure I’ll find it.

Nachteile

Nothing major... It's more than enough for what we need and do with it :)

Vorteile

funcionality, clarity, lucidity, easy to use,

Nachteile

too many options, It takes time to orientate yourself

Vorteile

e-WAY is easy to use - it is just part of the Outlook experience.

Vorteile

I like most its features and varied functionalities, its integration with Outlook, the possibility to parameterize the reports

Nachteile

I do not like the difficulty to update information in batches about companies and contacts. Also, it slows down Outlook. It is not an easy tool to use.

Vorteile

Well arranged easy-to-use CRM functionality with nice ability to customize a lot of entities. Full integration with Outlook with useful extensions.

Nachteile

Just elementary functionality for project management. We would appreciate improved tasks management.

Vorteile

I like that you're able to monitor interactions with a specific lead.

Nachteile

The interface is not that user friendly. It will be very challenging to train a new employee using this software.

It is also hard to customize eWay to meet my company needs.

Vorteile

It is compact anfd works under the Outlook.

Nachteile

I would expect better modul for sending direct mails

Vorteile

- Easy to use, especially when it is apart of Outlook.
- All information are gathered in one program, which makes it easy to get an overview.
- Many useful features, which are simple to use.

Nachteile

- The mobile app can't be used with IPhones.

Vorteile

Ease of use; everything resides within MS Outlook, and there is almost no learning curve to the eWay features

Nachteile

Have not encountered any negative characteristics

Vorteile

Built in Outlook, good service, good value for money, language versions,

Nachteile

reporting design, no Mac version, BI reporting

Vorteile

eWay is a simple tool with many functions in

Nachteile

Everything is fine, I can't evaluate the flaws.

Vorteile

Outlook integration keeps email communication contextualised on project

Nachteile

web access for free single user would be helpful

Vorteile

Great integration with MS Outlook and wide available functionality and customization options.

Nachteile

I have not seen something yet. Documents will need to stored in the CRM could, links to a server as a solution has not yet been discovered by me.