YouScan

Vorteile

YouSacn lets us pay close attention to our audience's opinions and popular discussion topics. It's handy for spotting trends that come and go with the seasons and how these trends affect what users say online. The Audience Analysis feature helps us catch any shifts in the audience's interests. Thus, we can adjust our communications based on fresh, real-time data.

Nachteile

We haven't run into any significant issues. It would be great to see even more flexible customer dashboards.

Vorteile

YouScan streamlines my team's workload. It's great at organizing all the feedback into clear categories, which lets us quickly grasp what our customers say, particularly when they're bringing up concerns or questions.

Nachteile

So far, I haven't encountered any significant downsides. It covers all our needs just fine.

Vorteile

Switching to YouScan from one of the international players helped us to gather much more posts in Russian. Also the software is better suited for local social networks.

Nachteile

However, it is not designed for multi-branded and multi-category business, where you would like to track SOV of over 100 brands in 3 categories. The software doesn't provide such ability from the box, so it is used for data collection and analytics are done externally.
Data transfer via API is available only at the most expensive plans.
Stories are not captured.

Vorteile

The quality of data collection, the quality of support, a variety of analytics, and the ability to use the service by different teams.

Nachteile

Working with Facebook. But this is not a problem specific to any monitoring service.

Vorteile

YouScan pulls data from various social media platforms, including blogs, forums, and news sites. The alert feature is a lifesaver. It keeps all of us in the loop whenever we need to address some discussions online. YouScan has a powerful filtering capability. Whether we're looking for customer complaints, or comparing ourselves to competitors, it's all just a few clicks.

Nachteile

I don't notice any significant issues. Whenever my team has questions or problems, we contact customer support. They've consistently been quick and precise with their help.

Vorteile

YouScan is a tool that simplifies the brand audit by providing crucial information about its strengths and weaknesses, consumer profiles and comments, top sources, influencers, etc. And we are a digital marketing agency that helps our clients grow sales and engage their audiences. With YouScan data and our professional expertise, we are able to give to our clients even more value.We appreciate the quantity of information YouScan collects as well as the versatility of its use, filtering, presentation, and reporting. Any viewpoint required can be obtained, and we can then present it to our client.We also enjoy asking Insights Copilot our questions because its intelligent and precise conclusions help us identify insights with minimal effords.

Nachteile

The tool meets our needs exactly. Although we don't have any major concerns, YouScan is constantly being improved, so we always share our suggestions with our manager and support staff.

Vorteile

We subscribed to YouScan to manage all the brand mentions in one place. We really appreciate the sources' coverage and the high accuracy in detecting sentiment in multiple languages and the various filters so we can either analyze all mentions or analyze them by region, language, or whatever perspective we need.We had a chance to try YouScan's AI assistant and trend detection, and it really makes a difference, especially when you find yourself stuck with finding actionable insights.This tool can be successfully shared between departments as the pricing doesn't depend on the number of users (we share it with our HR and sales team).We also appreciate the support agent's help in setting our topic to get the best results.

Nachteile

There are some limitation in gathering historical data

Vorteile

With YouScan, we can easily identify and track influencers, identify customer needs and market trends, keep an eye on metrics, and even occasionally find new leads, although that is not the primary use of the tool. We appreciate the tool's comprehensive monitoring capabilities, the organization of the data, and the ease with which we can create dashboards and reports. The AI assistant that analyzes the data set and responds to our queries is another excellent feature.

Nachteile

We're pretty happy with this choice, so I have nothing to add here.

Vorteile

YouScan covers a wide range of online media, including social networks, blogs and channels, so we get mentions in all languages and from every country where our business has a presence. The data is all shown in a way that makes it easy to follow and use. Also we can customize dashboards and create reports.Recently, we started using a new feature - Insights Copilot Assistant - and it amazes us every time as we get very smart answers to most of our questions instantly.

Nachteile

I've had no problems using this product at this point, so I'm happy with this choice

Vorteile

With the help of the YouScan application, we analyzed what users were saying about plagiarism and identified their needs and pain points. This information has been incorporated into our communication strategy to prioritize the most important issues. The tool provides numerous analysis capabilities, such as sentiment analysis, audience analysis, aspects, and more, enabling us to easily process any number of mentions and gain valuable insights.

Nachteile

As with any software, there are hiccups. However, we have not had any major issues and the support team was very responsive.

Vorteile

What really makes YouScan stand out is how it's priced. Their "Starter" package shows they get what small businesses and startups need – great social listening tools at affordable prices. It's packed with all the essential features but at a cost that's manageable for growing companies.

Nachteile

YouScan's array of features, while impressive, requires extensive learning for newcomers. The good thing, though, is that they have an online Academy and a Knowledge Base. CS team is also supportive when we have any questions.

Vorteile

Definitivamente, Copaloit nos ayuda a ser más eficientes al momento de analizar un tema o conversación, y es una gran ayuda para encontrar insights y nuevas ideas para nuestros clientes

Nachteile

De pronto tantas opciones de filtros, son bastantes buenos , pero de pronto me siento abrumada por ellos.

Vorteile

La tecnología de AI enfocada en la detección y análisis de texto en imágenes, imágenes, logos y audio aporta un panorama mucho más completo del entorno digital y de social media. Poder monitorear todas las redes sociales e infinidad de websites. Tener data en tiempo real.

Nachteile

El costo de los paquetes para mercados pequeños o agencias emergentes. Lo básico y limitado de los dashboards como herramienta de reporting y la recolección manual de data hostórica.

Vorteile

La calidad de recogida de los datos, ya que me facilita tener claridad de la información para la toma de decisiones.

Nachteile

Falta recoger mas data de redes sociales como facebook.

Vorteile

When working with our clients, we try to learn as much as we can about their business and the profiles of people who might benefit from their products or services so that we can develop the most effective strategy for their business and target the right audience. The data that YouScan gives us, including audience analysis, key customer pain points, and overall brand reputation, really helps us with this.The data is easy to work with because the system provides a variety of tools for cleaning and customizing large data sets, creating dashboards, and downloading reports. We also like to ask the recently added AI assistant, Insight Copilot, various questions, and its answers are always right on target.

Nachteile

The data we receive is very helpful, but it also has some limitations in terms of audience due to privacy laws and social media platform restrictions. We have to accept that

Vorteile

We're growing on a global scale, striving to provide an outstanding services to our customers, so we need to follow trends and study the market and our competitors. For monitoring we decided on YouScan because of their excellent customer service, market-leading technologies, and affordable prices.We are very satisfied with the data coverage, supported regions and languages, competitive analysis capabilities and ease of use.

Nachteile

We can't think of anything specific about YouScan because they consistently improve and pay close attention to customer input.

Vorteile

Lo mejor por sobre todo ademas de las funcionalidades es el servicio post venta que está en todo minuto accesible y con ideas creativas para encontrar soluciones

Nachteile

la falta de integración con algunas plataformas en forma nativa

Vorteile

I work at medical laboratory environment, we were need of a solution to streamline and expedite our customer feedback tracking process. Manually sifting through feedback was not just time-consuming, but it often led to the discovery of already escalated discussions or situations that could have been readily averted had we been able to react more promptly. Yuscan became our ally in this, illuminating even the hidden corners of forums where feedback was left. It has also allowed us to spot untagged posts on social media where our company's name was simply mentioned.Also we use Yuscan alert system, any mention of key words or phrases triggers an immediate alert, which keeps me constantly informed and primed for action. With this tool, our awareness is heightened, enabling us to respond swiftly to potential crises or opportunities.Yuscan is not only invaluable for tracking customer feedback but it also offers allowing us to monitor our competitors. This has opened a window into understanding their communication topics and the channels they utilize, giving us deeper insights into our market landscape.I also liked their customer service. Their prompt, detailed, and amicable responses to my queries have shown me their profound understanding of their service, their passion for what they do, and their sincere value for their customers.

Nachteile

It takes time and desire to learn how to work with the system. We spent a lot of time to choose the right keywords for our queries. But the customer support service is very helpful in this.

In Betracht gezogene Alternativen

Warum YouScan gewählt wurde

Vorteile

The variety of sources and personalized customer service

Nachteile

The alerts. But they are developing them right now. And the inability to edit labels and rules.

Vorteile

We like that we only have to set everything up when we get started, and the system does the rest for us. Anytime we need, we can see real time analytics, also we've set up automatic sending of reports and alerts in case something may require our attention. Aspects in comparison with our competitors is a super valuable info. We were also impressed with how the system detects logos in the images.

Nachteile

For us as a startup, it used to be a relatively expensive tool, so we're glad YouScan has introduced smaller packages for SMBs.

Vorteile

YouScan completa e implementa la capacità di monitoraggio dei Media della nostra azienda. Con YouScan, infatti, forniamo ai nostri clienti report e informazioni complete di tutti gli analytics necessari nel monitoraggio dei social media.

Nachteile

La capacità di costruzione delle chiavi di ricerca potrebbe essere ancora più raffinata. YouScan ha comunque sempre ascoltato le nostre esigenze per mettere in pratica queste implementazioni.

Vorteile

Since we provide various types of market reports to our clients, including competitive analysis, industry analysis, and trend analysis, we use YouScan to quickly gather and analyze available online data. We like how easily and quickly we can create new topics and gather the information we need, either about the specific market, company, or topic. Because YouScan includes numerous analysis and reporting options, it organizes the data for us, so then we can draw conclusions and make decisions based on the data.

Nachteile

Not a big one, but all of our customers have different needs, so sometimes I'd like to have more types of automated reports.

Vorteile

In general, we use all aspects of the software regularly, but we particularly like audience insights, which help us better understand our client's audience and adjust the communication strategy accordingly. We also appreciate the geography (it doesn't matter where our customers come from, because YouScan has worldwide data and supports different languages), and the reporting (which is simple to share with the client to back our recommendations and decisions).

Nachteile

We would love to have more of automated metrics on the Audience Insights functionality to measure authors and influencers

Vorteile

The tool provides powerful analytical capabilities that we use on a regular basis. For example, trends allow us to track if there are any emerging discussions that can potentially harm our brand. We can also easily work with data thanks to filters, as they categorize mentions by complaints, recommendations, comparisons, etc. The platform also has analytical dashboards that we can customize how we need and share with our c-level management.

Nachteile

There was a problem with the speed of history data collection, but recently the team significantly improved it.

Vorteile

La ágilidad y facilidad para presentar los resultados.

Nachteile

Cuando se está creando un nuevo tópico, se coloca una búsqueda y salen los resultados, pero cuando se agregan en la parte de consulta, indica que el voumen es muy alto. ¿Habrá forma de que eso no suceda? Hablando de búsquedas genéricas o monitoreando un tema con demasiado volumen de menciones, como temas políticos o de marcas muy posicionadas.

Vorteile

La función que ha nosotros como empresa nos funciona muy util es la creación de reporte automatizados. Al tener la facilidad de filtrar los datos que deseas para tus reportes, hace que el trabajo sea más sencillo. Tienes la posibilidad de crear los reportes con gráficas que vayan acorde a tus necesidades como empresa, así como también puedes editarlas en cualquier momento, en caso de que exista un cambio o actualización dentro de la misma. Otra función util para nuestra empresa es el poder monitorizar la satisfacción del cliente de manera más facil, así como el seguimiento de reseñas o comentarios negativos en diferentes redes sociales. La plataforma de YouScan es demasiado amigable para nuevos usuarios, ademas de que el soporte técnico te acompaña en el proceso de aprendizaje.

Nachteile

No considero esto como algo que menos me gusta, pero creo que como nuevo usuario podrias llegar a tener problemas en la parte de gráficas o edición de widgets. Podria llegar a ser un poco confuso, pero como comente anteriormente siempre tienes el soporte del equipo de YouScan en cualquier momento.

Vorteile

Convenient filters that allow you to work with different data segments within the same topic. Excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-comerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary.

Nachteile

Sometimes Facebook mentions are collected for a long time.

Vorteile

The system allows filtering data by pre-existing categories, as well as creating customised tags and automation rules that can be applied separately or in combination with each other. Using YouScan’s Analytics section, we can visualise media trends within the system’s interface and then export these data into our graphs. Additionally, the system works with historical data, which makes it fit for retrospective and long-term media and narrative analysis.

Nachteile

It took us over a week to set up all the categories for analysis and add the outlets of interest. But the support team was helpful along the way and facilitated the setup.

Vorteile

We are satisfied with the coverage of social networks and media, we have a good quality database.The automatic sentiment analysis feature also works well, allowing us to prioritize negative mentions and proactively mitigating potential reputational risks.Additionally, we prepare reports on a weekly basis with the assistance of automated exports to Excel and customized dashboards.

Nachteile

We have been a few issues with logging into the system, but we were able to quickly resolve these problems with technical support.

Vorteile

YouScan's smart features help us to spend less time on data analysis. We are now able to monitor the real feedback of our users, as well as to analyze the performance of our competitors. Its analytical features distinguish YouScan from other social media listening tools - it helped us to get some brilliant insights about our customers.

Nachteile

At first, it was hard for our team to get familiar with a tool and fully use its capabilities. But the customer support team is always here to answer all our questions, so we quickly became advanced users.

Vorteile

1. Stable, reliable social media listening and analytics tool with extensive coverage, including YouTube, TikTok, and Telegram.2. YouScan provides unparalleled visual insights.3. Good value for money.4. They constantly working to improve the tool and actually listen to feedback from customers. The product team pays a lot of attention to details. Every new feature has been carefully thought through.

Nachteile

1. No Twitter firehose. Searching for historic data older than 30 days might cost extra. However, once the query is set up you get 100% of the conversation.2. YouScan's architecture takes a little adjustment, but once you get it it's easy from there.3. Support is based in Europe, so American clients have a few blackout hours a day. Other than that support is very knowledgeable and fast.

Vorteile

YouScan helps track brand mentions and react to negative situations as quickly as possible. It helps to systemize the whole control of your brand on social media platforms.

Nachteile

The sentiment system can be improved, but it still works ok and helps a lot. As I know, developers constantly working to improve it.

Vorteile

La facilidad para usar la herramienta y el servicio al cliente prestado que incluye un acompañamiento constante en la creación de informes y esuchas sociales.

Nachteile

En general no ha tenido puntos bajos para mi.

Vorteile

We really admired by the work with this software and all the team who creates and develops this product. We use YouScan for specific socio-political purposes that is why the most important things are the possibility identify trends, possibility to work with the big data. These our requests are satisfied with the product more over very client oriented position of the support team allows to solve all questions as prompt as it possible.

Nachteile

I can`t say that we really suffer from absence some things that we need but it will be great to have the opportunity to work with even more complex reports. When we can download data with the author identification and full information about him. Now we can do that but in two different files - author report and general analytics.
One more important thing - correct identification of the connotation. We really need it very much but now it is incorrect.

Vorteile

YouScan has everything that PR managers need to be effective. With this platform, it’s easy to track brand health, be the first to know about heated brand-related discussions, and protect the company from reputation crises. In addition, YouScan provides capabilities to find influencers and evaluate collaborations with them.

Nachteile

With YouScan, you can’t monitor Instagram stories. Unfortunately, there are no tools on the market that can provide access to this data.

Vorteile

t's very user-friendly and visually appealing. Their sources are very varied and their AI tag is not perfect but very accurate. There are a lot of filters that make query writing and refining much easier. One small detail that makes a difference it tells you exactly what is wrong with your query so you can easily correct it. Other software I've used only tells you there's something wrong without highlighting where.

Nachteile

Setting a date range can be tricky, collecting historical data with high mentions can take a full day. The visual insights are great but you can't download an excel file or pdf with the URL's collected, it needs to be done manually.

In Betracht gezogene Alternativen

Warum YouScan gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu YouScan

Vorteile

YouScan instantly gathers mentions from different channels, analyzes all the info, and gives us a clear overall picture and key metrics. It's incredibly convenient that YouScan now automatically translates mentions from other languages because our mentions originate from many markets.

Nachteile

We would like to be able to add additional custom notifications in addition to the standard ones, but this is not a serious problem.

Vorteile

Unlimited number of users with different access levels, the ability to create rule markup, convenient analytics interface and auto-categories.

Stable operation of the system and support, which quickly helps with setting up new themes, deserves a high rating!

Nachteile

I would like to have flexible settings for alarm notifications.

Vorteile

Easy to use, good customer support, good system.

Nachteile

Glitch from time to time. Telephone support is not 24/7. Pricey. New image search is very expensive — I can't offer this new feature to the clients. Not all mentions are in the system. Not all managers are very competent.

Vorteile

The platform is visual that was a key to use it. Also, the you scan team are very friendly and helpful when it comes to the on boarding process.

Nachteile

It takes time to get use to the platform, but if you are passionate about learning new marketing tools you are going to enjoy it

Vorteile

We've chosen YouScan for its robust image recognition capabilities. Along with other smart features, the tool lets us perform different types of tasks effectively.

Nachteile

At first, we were overwhelmed by the vast choice of features and could not prioritize them. But we've got huge help from the client success managers starting from detecting the best strategy for us, ending up forming the searching queries.

Vorteile

We've chosen YouScan as it can cover multiple objectives within several departments at a time. For example, the marketing team I'm a part of focuses on detecting trends, finding insights for our strategy, and, of course, monitoring the campaigns' results.

Nachteile

Even though the system is user-friendly, sometimes we just don't have enough resources to conduct complex research. In such cases, we order custom research provided by YouScan's dedicated team. Yes, it requires additional payment, but the results are worth it.

Vorteile

Accurately detected sentiment and aspects of mentions, comprehensive analytical capabilities, automated reporting, and the ability to customize the monitoring process. I also like that they listen to user feedback and introduce new features quite often.

Nachteile

Mobile app would add more flexibility to using the platform.

Vorteile

Me encanta la cobertura y el alcance de la herramienta, su facilidad de uso, filtros muy bien organizados. Cabe mencionar que sus capacidades para detectar insights visuales, analizar y segmentar datos demográficos, intereses y ocupaciones de autores son impresionantes.

Nachteile

No me gustan las limitaciones de Twitter que hay porque se recolecta solo la data de los últimos 30 días. Igual antes no había tenido experiencia con operadores booleanos por eso se ma ha hecho un poco complicado trabajar con estos después de Mediatoolkit.

Vorteile

Very accurate and usefull to get information about users in different channels

Nachteile

The difficulty of working with information on twitter.

Vorteile

YouScan is one of the major players on the Social Media Listening field. The project was created in 2009. It has good range of data collection and analysis tools and provides users with simple and friendly interface. One of the key features of the service allows users to gather desired amounts of historical data by quite decent pricing options. During the years, YouScan has developed the number of machine learning tools & capabilities to help clients get faster and better results.

The service aggregates all types of Social data from vast range of sources (including VK, Facebook and Instagram), blogs, forums, Telegram, traditional Online media.

YouScan team provides top-notch customer care services. As a research entity, we always had specific approach to the tool, having constant support of the team with all our needs and requests.

Nachteile

API services are a subject to further development & improvement. In some cases, which include big amounts of data, current API restrictions may cause unexpected and non-desired obstacles during data collection and processing.

Vorteile

First of all, it's cheap and easy to use. Also, YouScan allows to create and delete search themes and export mentions without limitations. Built-in metrics are useful for express analysis but other exported data can be used to create custom indexes and diagrams with ease.
Rules tool simplifies navigation through heavy mentioned objects and helps to structure information within the theme.

Nachteile

A lot of useful tools don't have interface solution. For example: to set a time limit or search for a sentence with punctuation mark you need to type it into an address bar.

Vorteile

We had a time critical task to collect all help requests from a variety of channels. YouScan helped us do it and it took literally an hour to set it all up. I was also amazed by the incredible support from the customer success team.

Nachteile

I couldn't tnink of any negative points

Vorteile

That's the most functional software in Russia. It can monitor not only text but images, too (logos in the pictures).

Nachteile

Not all the mentions are monitored by YouScan.

Vorteile

It gives the overall picture of informational field and helps to react on each case.

Nachteile

Sometimes it is not so quick as I want. And of course I want a deeper monitoring with more channels.