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Alle Bewertungen zu Lucky Orange Filter anwenden
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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US Boutique brand, working internationally, needing more insight.
I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters.
Vorteile
My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand.
Nachteile
I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK.
Antwort von Lucky Orange
Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time.
Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to [email protected], and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool.
Thanks again for your feedback and we look forward to speaking with you soon!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Its good but could be better
It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.
Vorteile
I like the user interface and how data is displayed.
Nachteile
The pricing change made it less attractive for the value we received.
Antwort von Lucky Orange
We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features.
I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Not bad
Vorteile
I like the daily report it gives of how many customers visit the website daily.
Nachteile
The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.
Antwort von Lucky Orange
Thanks for leaving us a review, Matthew! We also love the daily reports. You can set it up to report updates on the events that mean the most to you, so you can get those daily (and weekly) reports that help you the most. When you get the chance, could you please send an email to [email protected] to help address your heatmap issues? This isn't a normal experience, and I want to ensure our technical team has time to investigate and resolve it. I look forward to hearing from your soon!
Cheers - Bradley from Lucky Orange
- Branche: Musik
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Lucky Orange is a Critical Tool at a Great Price
I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.
Vorteile
What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.
Nachteile
The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.
Antwort von Lucky Orange
Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking!
Cheers - Bradley from Lucky Orange
- Branche: Verpackung und Container
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Works as it's meant to
The software itself works well, but the integration is not user-friendly.
Vorteile
I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.
Nachteile
We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.
Antwort von Lucky Orange
Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Lucky Orange - Use with Care
Vorteile
The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin.
Nachteile
Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Best video recording
Good
Vorteile
Their visitor video recording tool is the best on the market.
Nachteile
Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.
Antwort von Lucky Orange
Thank you so much for leaving us a review! We're happy you find so much value in our Session Recording tool. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Best budget heatmapping tool
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
Vorteile
It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.
Nachteile
Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.
Antwort von Lucky Orange
Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!
Cheers - Justin from Lucky Orange
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Good But Heavy!!
Vorteile
It was easy to set up and use and the product comes with a lot of analytics tool which can help a developer understand the user behavior. The session recorder, in particular, is very useful
Nachteile
The software makes the application very heavy, we had to discontinue its use.
