Lucky Orange – Bewertungsseite 5

4,7
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4,7
Gesamtbewertung
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Shlomo
  • Branche: Möbel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.11.2022

Excellent value for money

Vorteile

I am a small business owner, and the software's ability to show me what the customer is doing on my website helps me improve my website and offers to customers.

Nachteile

Uploading the video recording for each client takes time and is not instant.

Antwort von Lucky Orange

Thank you for the kind words and review! Using conversion rate optimization tools like our session recordings and heatmaps can provide the qualitative data business owners need to make meaningful website changes. Please don't hesitate to reach out if there's anything else we can help you with!

Beantwortet am 29.11.2022
Javier
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.6.2022

Good app for web analytics

The experience with this application has been quite good and the truth is that I was surprised by several functions that it has to control user use.

Vorteile

A good application to carry out web analysis and total control of the use of users on your website

Nachteile

I haven't seen anything negative so far.

Antwort von Lucky Orange

Thank you for such kind words! We're glad to hear that you've been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Bradley from Lucky Orange

Beantwortet am 1.7.2022
Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 5.4.2019

A robust tool that could be better with some improvements

Overall, I was pleased with what I got out of Lucky Orange, though there are better heatmapping tools out there.

Vorteile

I like how easy Lucky Orange is to set up. It's simple to personalize for your needs, too.

Nachteile

It's quite a process to group and view multiple recordings and maps.

Tumi
  • Branche: Luxusgüter & Schmuck
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.5.2022

Great App

Vorteile

I like all the features that you can use. For example, the heat map is a great tool, also you can view what your customer is viewing live,

Nachteile

There are no big cons that Lucky Orange has.

Antwort von Lucky Orange

Thank you for your review! Lucky Orange has so many features that can help you see from your customers' perspective how they are interacting with your store and gain that valuable feedback. We're glad to hear that you've been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Bradley from Lucky Orange

Beantwortet am 25.5.2022
Andrew
  • Branche: Kino & Film
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 19.12.2022

Really good tool

I like everything about it

Vorteile

The heatmap alone is enough to get me to use this software. All the features combined just make this a really powerful app.

Nachteile

Almost nothing. Can't think of any downside really.

Antwort von Lucky Orange

Thank you for the five-star review! Thrilled to hear that you use all of our tools together to understand your website visitors better. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

Beantwortet am 27.12.2022
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 26.3.2019

Easy User Interface Testing

Vorteile

This is a fabulous tool for making your website work better. Takes videos of how your users interact with your website.

Nachteile

It's a little spendy for my liking. It's a great product, but for the price I only use it when I need to solve a problem, then stop my account.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 27.11.2018

LuckyOrange helps track website visitors and how they interact on your page

LuckyOrange was one of our first website visitor tracking tools that allowed us to see how visitors interacted with the content on our pages. This really helped us understand our audience better.

Vorteile

Interpreting the data and statistics reported by LuckyOrange was a breeze and very simple to understand. It definitely makes things a lot easier.

Nachteile

There didn't seem to be as much sophistication in the feature-set that a tool like HotJar had.

Jessica
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.11.2022

Lucky Orange to See the Customer Journey

Overall, a great experience. I really value the input it offers.

Vorteile

I like using this software to visualize what’s going on when a customer comes to my website.

Nachteile

It can be a little difficult to utilize all the features when first learning.

Antwort von Lucky Orange

Thank you for the five-star review and kind words! Using CRO tools like heatmaps and session recordings can make a massive difference in understanding how visitors navigate your site. We're here if you need anything!

Cheers - Bradley from Lucky Orange

Beantwortet am 29.11.2022
Verifizierter Rezensent
  • Branche: Musik
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.10.2018

Legit platform

Solid.

Vorteile

helped me spot some counter-intuitive steps that were killing conversions.

Nachteile

If recordings opened in a new tab. If tags could be applied retroactively. If

Anthony
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2022

Easy-to-use web tracking and recording

Vorteile

Ease of use, recording of web user sessions

Nachteile

Somewhat limited in features and functionality

Antwort von Lucky Orange

Happy to hear you've utilized our sessions tool to understand your visitor's behavior better! There really is nothing like seeing exactly how visitors are interacting with your site to help you make improvements. Thank you so much for the five-star review and your feedback. Please let us know if we can help you with anything!

Cheers - Bradley from Lucky Orange

Beantwortet am 11.7.2022
Avi
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 30.8.2019

Must have for Software development

I am currently using it for fixing bugs. I hope to start using it for UX next.

Vorteile

Not only does it record the user, but you can also see the console. This is a game-changer for diagnosing bugs! I also love how the tags work.

Nachteile

The design can use an update. I would also love the ability to play the next video without having to go back to the list.

Nancy
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2022

Your Customer Support

I tremendously appreciate the value that Lucky Orange places on ensuring users can truly use the product. [SENSITIVE CONTENT] has answered my array of questions in a very helpful manner. He not only solved my initial problem, but educated me to the array of other things we can learn from Lucky Orange. Really appreciated.

Vorteile

heat maps, funnels, events - a lot of tools and learning we have already put to use in upgrading our website

Nachteile

like the product. no complaints - when I was confused - [SENSITIVE CONTENT] solved the problems for me.

Antwort von Lucky Orange

Thank you so much for the five-star review! So glad I was able to answer your questions and help you learn more about our tools! Please don't hesitate to reach out if there is anything else I can help you with.

Cheers - Jordan from Lucky Orange

Beantwortet am 16.8.2022
Jessica
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 6.6.2021

Lucky orange is a must have software!

Overall love this software! The best and only heat-map tracking tool

Vorteile

I love that it tracks all of my website visitors so that i could know in detail who's exactly visiting my website!

Nachteile

I wish i could've enjoyed the free trial a little bit more to experience the features before converting to paid plan, but i had too many website visitors

Antwort von Lucky Orange

Thank you for your review, Jessica! "Must-have" and "best" are things we love to hear from our customers. That is an incredible wealth of information that can be found using Lucky Orange, including our heatmaps. Knowing exactly how your visitors engage with your site helps you spot and fix those conversion pain points. Please let us know if there is anything you need from our team. Thanks again for the review, and happy tracking!

Cheers - Justin from Lucky Orange

Beantwortet am 8.6.2021
Kresimir
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.6.2022

Lucky Orange experience

Vorteile

Amazing onboarding and easy to use. I love the configurable dashboards.

Nachteile

Not much to say here. I is really crazy polished.

Antwort von Lucky Orange

Thank you for sharing the Lucky Orange love, Kresimir! Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we're always here should you need anything!

Cheers - Bradley from Lucky Orange

Beantwortet am 27.6.2022
Verifizierter Rezensent
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 11.6.2018

Really cool insights

Vorteile

I enjoyed seeing how my customer interacted with our website. So many things I never knew. It is a must have.

Nachteile

I would like to see more effort put into actionable insights. This is a really great tool for all ecommerce specialists.

Charles
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 28.7.2022

Great Insight to Visitor Behavior

Excellent.

Vorteile

Ability to see how people interact with our site

Nachteile

So far we are please with everything and have no issues.

Antwort von Lucky Orange

Thank you for your five-star review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Bradley from Lucky Orange

Beantwortet am 1.8.2022
Florin
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.6.2018

Great setup for startup companies, know your user and convert them

Vorteile

first month free, and then also the second one.
Great price for each user compared to other
Funnels and "hotness" of page

Nachteile

It uses javascript and not all the content the viewer sees is also displayed ( refering to dynamic content generated for user, not available for administrator to view )

Christine
Christine
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 30.4.2018

Impressed With All the Stats This Software Offers!

Vorteile

- Amazed that heatmaps are all generated dynamically - no need to add on your own, and they have recordings tied to them!
- Tags also make it easy to see what people are doing on your site, and if they are doing what you expect them to

Nachteile

- Be cool if you could create lists of the heatmaps you view the most often rather than entering the url or searching for it.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.5.2018

Great heat mapping tool

Vorteile

Gives you great insight on where the customer is moving on the website. Shows you how the content reflects what is working and what is not working.

Nachteile

Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.

courtney
  • Branche: Tabak
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 13.7.2018

It was helpful to see what our customers interests and habits are.

Getting to see a huge never seen before behind the scenes view of what our customers are doing.

Vorteile

That you can go behind the scenes and see things otherwise business owners just have to imagine about. A whole new dimension of seeing what your customers are interested in.

Nachteile

The live function does not seem to always work properly, and when there's a ton of visitors it's hard to see all the videos all in the same location.

Christopher
Christopher
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 27.5.2022

an Essential Tool in your Marketing Arsenal

Vorteile

HEATMAPS are so powerful especially when constructing a new landing page. To highlight your pages' strength points and what brings clicks!

Nachteile

Would like more ease in comparing different dates' clicks. Maybe even from previous years

Antwort von Lucky Orange

Thank you for your review! Diving into visitor behavior to identify ways to improve your website with dynamic heatmaps is invaluable to growing your business.. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation!

Cheers - Bradley from Lucky Orange

Beantwortet am 2.6.2022
Sandi
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.4.2020

Lucky Orange Does The Job

Very good, and their customer service is excellent. Very responsive.

Vorteile

We use the heat map tool the most and it's been very useful.

Nachteile

The NPS survey was not as good as others we've used.

Antwort von Lucky Orange

Thanks for the kind words, Sandi! We're so glad you've been to use our dynamic heatmaps to dive into visitor behavior. We're happy to be part of your journey and wish you continued success. Happy tracking! Let us know if there's anything we can assist you with.

Cheers - Justin from Lucky Orange

Beantwortet am 25.4.2020
Varun
Varun
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
2

3
Bewertet am 13.1.2020

Good But Heavy!!

Vorteile

It was easy to set up and use and the product comes with a lot of analytics tool which can help a developer understand the user behavior. The session recorder, in particular, is very useful

Nachteile

The software makes the application very heavy, we had to discontinue its use.

spencer
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 24.1.2017

Incredibly Powerful User Experience Analytics and HubSpot Integration

We were big fans of hotjar and it's recordings. After discovering lucky orange and how they have the same recording capabilities AND an awesome integration with HubSpot that puts the recordings right on the contact timeline it belongs to, we've hit the jackpot. We love this tool. We use all of it's functions weekly for reporting and analytics. Their tags feature is incredibly customizable and powerful.

Antwort von Lucky Orange

We appreciate the feedback Spencer and are excited to be working with you and your team!

Beantwortet am 24.1.2017
Joel
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 17.5.2018

Fun tool to add without too much work

Vorteile

We added this tool to our support experience so we could get a better understanding of how our customers needed help. This gave us the ability to see their behaviors and actions without a lot of work on our side.

Nachteile

We noticed at times it wasn't perfect in it's reporting and capturing. However, it was so easy that for the basic functions we needed it worked fine.

Bill
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.4.2020

Great App

Vorteile

Never had experience with an App like this before, amazing help understanding the customer user experience. Still leaning the App but it is well organized and easy to uunderstand.

Nachteile

Nothing stands out at this time, all is good so far.

Antwort von Lucky Orange

"Amazing" is a word we love to hear from our customers! Seeing what your customers experience on your website can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this great review, Bill! Let us know if there's anything we can do to assist you further.

Cheers - Justin from Lucky Orange

Beantwortet am 28.4.2020
patrick
  • Branche: Biotechnologie
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.6.2017

Needed a quality heat mapping tool and got everything we needed and more.

Vorteile

Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Nachteile

The load time is awful, and they the most annoying sound that plays when a user comes to your site that is on be default.

Antwort von Lucky Orange

We appreciate the feedback and glad to hear the services have assisted with the needs of your business!

Beantwortet am 15.6.2017
Dimitris
  • Branche: Hochschulbildung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 7.2.2019

heatmaps visual

Vorteile

i liked it a lot cause i can see the traffic and information of traffic

Nachteile

its a little bit difficult to learn but as all applications you can learn it

tom
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.9.2018

Awesome product

Great product, awesome support, easy to setup/configure and helping on my ecomm stores already.

Vorteile

Easy to install, feature packed, very affordable

Nachteile

None yet, love it! Takes a little time to setup and configure to get the full benefit, but super simple to configure and support is great.

Craig
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.4.2016

Used them for conversion optimization for over 10 clients

Lucky Orange is my go to for hooking new clients for our web optimization firm!

Features we Love:
- Visitor Recordings: to see how people use the sites and where they drop off

- Conversion Funnels: To see the flow of how users navigate and identiy abandonment

- Form Analytics: To see which parts of my client's forms need to be optimized

- Chat: having the abilityt o speak directly to customers for our clients is SO HUGE!

harry
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.11.2016

Fantastic for marketers and developers

My company asked me to review Lucky Orange and a few other people in the user analytics space. We tested them all- and this worked so well for us. many of the other ones did not work for us because we have a lot of dynamic content, and a single page app. This was amazing, captured it all!

been really helpful for finding where my users are ropping off-- saved us literally thousands in missed sales already!

Brooke
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 22.11.2016

Good for quantitative research

Lucky orange is great because you can watch users full path on your website and follow their cursor. You can also talk with users via their customer support portal. I have found that I like CrazyEgg better for gathering quantitative data and heat maps - I don't feel that Lucky Orange has all of the functionality I need in that department.

Verifizierter Rezensent
  • Branche: Großhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 21.11.2018

Pretty good tool!

Vorteile

The session recordings provide a detailed playbacks on how people use the website.

Nachteile

Doesn't let you delete unnecessary recordings.

Ian
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.11.2018

Thank you Lucky Orange

I have been able to see what areas of my website are worth investing in, what needs to be tweaked and how to hold visitors where I want them for longer

Vorteile

The software really helped me gain an insight into what is happening on my website and was super easy to use. The support team helped in setting me up so much as well.

Nachteile

I dont really have anything to say negatively. Ive found it very useful

234 Bewertungen