Act! – Bewertungsseite 3

Vorteile

Great tool for sales departments! I like the address book feature for additions and lead notes.

Nachteile

The price per user is pretty high. Not worth having more than 1 user if you aren't using it everyday.

Vorteile

Ease of set up and loading of new and database contacts.

Nachteile

Limited use for variable products to match them to contacts.

Vorteile

Excellent Customer Service and Technical support

Nachteile

finance department Not responsive when there was a billing issue. However the Customer Service Representative was excellent and helped me resolve the issue to get back up and running. She was very customer-focused and thought out of the box to create a solution.

Vorteile

I found it extremely flexible in its customization to my industry. Many competitors lack the flexibility in personalizing the experience

Nachteile

Sometimes customization can be a little involved, however i believe it boils down to proper planning before trying to customize and the process becomes easy

Vorteile

90% of it, there seems to be some glitches with the new version but the rest is wonderful

Nachteile

Years worth of notes seem to be missing

Vorteile

Great customer service. Technician was patient and able to resolve issue

Nachteile

Had some technical issues but they were resolved

Vorteile

Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.

Nachteile

Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.

Vorteile

The fact that it is simple to use and that the costs are much better than sugarCRM, i also liked that [sensitive content hidden] who was out sales advisor was fantastic, nothing has ever been to much bother for him and even after completing our purchase he is still available to help.

Nachteile

Can be a little slow and clunky at times.

Vorteile

I’ve used the old Act system for over 12years at a company which is closing. We’re setting up a new company so moving to the current Act system was very familiar. I’ve had the best service & support from [sensitive content hidden] to get all set up and running with ease.

Nachteile

Nothing springs to mind as we’re not using it to it’s full capacity yet.

Vorteile

Serves basic CRM needs for small business.

Nachteile

interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time user of ACT, you'll be ok with this, otherwise I don't know that I can recommend ACT to new users.

Vorteile

Easy of customization for each client. Makes it easy to update a daily basis.

Nachteile

Has features we would not use. Wish I could pick products we use and eliminate others.

Vorteile

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Nachteile

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Vorteile

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Nachteile

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Vorteile

it allowed me to organize myself and manage my time and also a possibility to connect to outlook and keep the communication history

Nachteile

impossible to change program colors and slow in any type of process no interface either

Vorteile

Act! helps me easily manage my contacts and track my interactions with them.

Nachteile

I wish Act! had more customization options for reports and templates.

Vorteile

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Nachteile

Il n'y rien de reprochable à cet application pour l'instant

Vorteile

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Nachteile

Le seul problème est qu'ils n'ont pas encore de défaut

Vorteile

Facile à utiliser et nous permet de rechercher les informations de CRM

Nachteile

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Vorteile

I like how the program is ablwe to manage acompanyś daily schedule without missing any detail.Its customer support and management feature is also superb.

Nachteile

A little bit expensive than some systems.

Vorteile

Meilleurs logiciels de gestion des contacts, en matière de marketing

Nachteile

Je ne pas rencontrer de difficulté depuis mon utilisation.

Vorteile

Donne une facilité pour les tâches à distance

Nachteile

Le serveur est très difficile à intégrer

Vorteile

The ability to connect with Outlook and keep the history of communication. Create groups for all types of needs with ease

Nachteile

It is slow - regularly get message that is not reacting". No interface with my Iphone

Vorteile

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Nachteile

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Vorteile

It is so comprehensive and keeps awesome records in an easy to access manner.

Nachteile

Nothing. it does everything i need to eun my life and my business.

Vorteile

The CRM is easy to use and one can learn how to use it very quickly. Act keeps up with the changing times and provides the tools that a sales person needs to optimize his/her performance. Introduction of Marketing Automation was an added bonus that provides a sales person with more power to find leads

Nachteile

The pricing has risen over the years to the point that I feel it is now on the high end of the spectrum. I probably utilize only 20 - 25% of all the ACT features; but I'm paying for a software program that can accomplish more than what I need. I started with the original ACT when it first came out (forgot how many years ago) and it had a very attractive price at that time.

Vorteile

I understand the interface because I have used ACT daily for over 30 years.

Nachteile

ACT does almost everything poorly. It does not sync with multi-user unless you call support. You cannot move your data out of ACT onto a competitive product. They keep raising the price of support. I have tried all three different mass email programs they have offered over the years, but none of the mass email systems worked. The email system required support from ACT to make them work, and still a major problem. I have used ACT for over 30 years, have 10K contacts, and I cannot leave ACT. If you have not bought ACT, do not. If you are going to work on this everyday, pay the money and go with SalesForce.

Vorteile

I have been using Act! for decades via its various owners and takeovers. It served me well in sales and marketing, and now I use it to track my legal clients and court hearings, trials, etc.

Nachteile

It does not work in Windows 11, which came with my new computer. Your Tech Support was no help, telling me simply that Microsoft knows about it and "someday" will have a fix. Meanwhile, with a local technician, I had to roll back to Windows 10 (hundreds of dollars paid), then I had to pay a remote Act! specialist (not your employee) to help to get it to "work" even in Windows 10. It barely works now, freezing up constantly and repeatedly throughout my workday. It is practically useless, but I bear with it until I can find another product that works for me.

Vorteile

Having the ability to scale requirements has helped the business grow without huge outlay. Has the capability to use high end hardware and now has a Cloud based solution so removing the need for costly onsite equipment if required

Nachteile

As usual costs, the license model has change from perpetual to the per user per year, the Cloud based variant is expensive but comparable to others. The need for a 3rd party module to fully use the software for our needs has increased usability but at a cost, would of been nice to include in subscription

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu Act!

Zoho wasnt around at the original decision but was pushed a new Sales Director, after 4 weeks of trying to get 10 client details imported to show proof of use we gave up - no direct import without essential data loss. Goldmine was extensively used by 3 Sales reps, although powerful it didnt meet the requirement we needed at the time, and at the time was 5 times more expensive. The budget wouldnt stretch even if we would get everything we needed from it so Act was chosen

Vorteile

Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use.

Nachteile

Act hasn’t had many changes in the last two years. I would like to see more growth for this product.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und SugarCRM

Gründe für den Wechsel zu Act!

Act has the more affordable option

Vorteile

I really liked the contact management history management email integration and tracking grouping of contacts opportunity groups add opportunity ratings.

Nachteile

Act is a really great entry level CRM it has some functionality's third party capabilities other products you can purchase from the store but it just doesn't have what it takes to get you over the hill when you get a little bit larger

Vorteile

I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.

Nachteile

ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.

Vorteile

I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit.

Nachteile

Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success.

Vorteile

This is a robust software program. We have added many custom fields that allows us to track a lot of data really dig into for trends and statistics. We love how history is captured a for all the activity we do for and with a client. We rely on the relationship tab heavily as multiple people are involved in a transaction. We are really enjoying the new Marketing Automation. It has a lot of robust features that we are just beginning to tap into. We also like the groups feature. We have hundreds of groups that we can run reports and create statistics from. We can see how many groups a contact is part of which helpful as well. I like the statistics ACT generates from drip marketing. Knowing what emails bounced back or who opted out helps us improve our data.

Nachteile

When searching for a person, it doesn't give you the option of having similar names - the spelling must be exact. It crashes when we are in the social updates tab. Customer Service: Often the techs are hard to understand. The time we spend on the phone with customer service on average lasts about 1/2 to an hour depending on the issue. That is a big interruption to our workflow in the office.

One thing I wish ACT would do is send to 2 emails at once. When sending out an eblast, it pulls from the email field. If there is more than one email address followed by a semicolon, it won't send to both. It bounces back.

Vorteile

At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!

Nachteile

This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.

Vorteile

There is absolutely nothing I like about this software.

Nachteile

Zero functionality. It can't pull any reports that are meaningful. When I think I can pull a report that is meaningful, I realize the data isn't even correct. It has almost no dynamic features; for instance, it can't update data by pulling it from another source; it has to be manually changed, which leads to errors. Also, Act! web premium only works if you have a really high quality internet connection. For example, we have 100MBPS internet; however, the speed is very inconsistent, which causes the Premium web version of Act! to constantly crash every time the internet slows down, while any normal web app would continue to load, or try to load, or just slow down. But Act! doesn't have that functionality; it just crashes, becomes unresponsive, and doesn't save any of the data you just input. When you restart your browser, it makes you sign in again. Also, almost no functionality is available on the web app; you can't delete contacts on the web version; you cannot import anything into the web version, and you can't manipulate any data. You can only input completely new data. It's literally awful.

Contacts don't link well with groups or 'companies.' If you have seven people working for the same company and that company moves offices. If you change the address to that company, you have to individually change those seven people who work there.

But the worst feature is the importing tool. You can't import in any 'advanced' way at all unless you pay for an importer tool, which you can't be sure will work for you. When talking with our third party Act! customer service person, I asked if I could try the import tool to make sure it did what I want before I bought it, or if I could have him try it for me to make sure it worked, and he said "No. There is no way to provide that service."

When asking a simple question like, "So your input tool didn't find the duplicate contacts and just imported 700 duplicates. Is there a way to delete the duplicates all at once? Because all I see is an option to delete the duplicates one by one?" they told me there was no way to do it but that they would charge me to have them delete them for me. And I was quoted at an over 50 hour project quote, for something that took me one minute to do. So I just restored my backup file and started over.

Also, I purchased a duplicate removal tool that was developed by a third party software company, and I thought it would work great, but it turns out that half of the contacts in the system had been uploaded with their full name as one fiedl and the other half with their first middle and last name as different fields. There is now way to differentiate this in ACT because it displays them the same way, so it merged all of the John's into one John contact. So again, I had to restore to a backed up database.

The Swiftpage integration is awful. The only way I am able to use Swiftpage to any success is to export every single email, name, and address in Act! into an Excel spreadsheet, remove any duplicates, sort by region or the way I want to set up groups to email blast in Swiftpage, go to the actual swiftpage6.com website and upload the spreadsheets into Swiftpage manually. The Swiftpage email marketing HTML editor is also pretty bad. You can write beautiful HTML to display a great email, but Swiftpage mutilates the code in ways no one could ever understand. I am a professional coder - javascript, html, css - and it takes me hours, sometimes days, to design a marketing email that displays correctly in any sort of email client. In fact, it doesn't even ever look great when it's done, even after all the hard work. I would highly recommend any other email marketing company other than Swiftpage.

I was on hold with a Swiftpage rep once for over three hours to find out why my email blast which was supposed to be sent by 10AM was still in the queue by 7pm. It actually didn't go out till almost midnight, and we had a 3% open rate, when we normally have a 15% open rate with other email marketing software.

Please, please please do not buy this.

With a database as important and large as mine, it's going to be extremely hard to switch to another software without major delays in service. The company has used it since 2002, and there is a lot of important data that needs to be imported into to a new system. It's going to cost a lot of money to do, and we will do it, but I just pray and beg that no one else ever has to be in the same situation that I am in if they don't have to be.

Vorteile

There are multiple benefits to using Act as reported by our users. The Act database allows for a large quantity of information to be stored, meaning we were able to decommission several other systems holding various bits of customer data by merging it into Act.

We have found pricing to be competitive on a per-licence basis which suits us as a small team working within a non-profit organisation. Act makes it easy for users to update already stored customer/company information, so we always have up-to-date data for contacting, addresses, etc.
Communications to customers/companies are tracked in Act so other members of the department can see who has communicated with who, and what the correspondence was – this is useful if a member of staff is off and another needs to pick up some workload.

On the technical side, updates and hotfixes are provided regularly and it is relatively easy to install these during periods of downtime. The UI is easy to navigate, with clearly labelled menus and an in-built help area.

Nachteile

We have found it somewhat difficult to integrate Act with our current systems and have resorted to manually exporting CSVs with information to import into our systems. This is a legacy process and may have been improved upon however, we haven’t looked into this.

We have also had to purchase add-ins to enable certain features such as opportunities tracking, but Act plays well with these add-ons, so this is not too much of an issue for us.

From an admin’s perspective, it has proven difficult to set up an automatic installation that works with our MDT deployments, but we roll out images with Act on rarely, so this isn’t too much of an issue.

Perhaps in future, updates could be made to the UI to make it look a little less dated and bring it up to clean, modern, standards.

Vorteile

Ability to customize the product for my preferred activities - follow-ups, invoicing, managing client relations, sales pipeline tracking and more.

Nachteile

Nothing to complain about as they've gotten the product to work efficiently with the past 6 or 7 versions. Upgrading used to be inconvenient but they've made the upgrade process seemless

Vorteile

It's fresh and innovative approach to email automation is brilliant.

Nachteile

Some of it's features especially the content management is shakey at best.

Vorteile

ACT is easy to use and does what a CRM is supposed to do: manage contacts and contact information. It is easy to create contacts, companies, links and search for them. It can be used offline which makes it extremely convenient when there is no internet access (eg: business trips). The DB will synchronize when you are back online. Another thing is that it is an off the shelf product: it does not require any development to configure.

Nachteile

The software lacks customizable reports and dashboard. It is extremely complicated to setup a good dashboard with the reports that you need. There is not much options or flexibility, and the display does not always end up being right (missing items). So it is not the best for sales/opportunities management.

Vorteile

We have been using Act for 18 years. It's a nice product with as many bells and whistles thats needed for a CRM. Its easy to implement and set up databases. It has the necessary features for analytics and reporting for clients.We plan to upgrade to an Act cloud version soon.

Nachteile

The only feature I would like to see added would be an internal voip so that you could hit the call button and Act would dial automatically.

Vorteile

There isn't much I like about using Act. It is clunky and there are a lot better CRM tools out there that are much more sophisticated and are better for integrating multiple programs. It is a relatively easy tool to use although it does not do a lot of what we would like it to be able to use.

Nachteile

Act seems to be patched together from add-ons over the year and has not had a comprehensive UX refresh. It also is not simple to integrate with our other software like a lot of other software tools are

Vorteile

I liked this software to run my credit repair business. Keep track of letter management and clients. It was easy at first.

Nachteile

After you purchase your license, in a year or 2 they discontinue the version and you have to pay for the license all over again. I had purchase 3 licenses and wanted to purchase a 4th one and they said I couldn't that I would have to upgrade to the monthly fee version where you pay monthly per license including for the licenses I already had. Now this year they discontinued the licenses I already purchased, they want me to upgrade and pay 550 per license all over again because they have a new version and will not give support nor fixes to the older versions. This is insane. I pay them for a license so they discontinue the product and expect me to purchase all licenses again. ON top of that, it is glitchy, it continue disconnects from Outlook. You call customer support and someone in India answers and they are clue less. Every time Outlook does an update or act updates it completely looses all integration. OH, and they give you 0 customer service, you have to pay for that separately.

Vorteile

Everything in a Contact or Company record's layout can be customized, moved around, hidden on a per-user basis, and otherwise manipulated however your organization needs it to be. My company makes heavy use of this feature, having multiple team-based layouts that present the most important data to those teams prominently. We also greatly enjoy the software's ability to perform advanced queries on the data that can be saved and re-run with a single click to provide accurate reports and drill down to specific needs in moments.

Nachteile

There are quite a few features that feel incomplete or at least not fully integrated. For example, the software comes with the ability to create and Mail Merge templated emails that imports information like a contact's name, and the Smart Tasks feature allows you to automatically perform certain tasks including sending an email to a contact, yet for some reason you can't do both - that is, you can't set a Smart Task to perform a Mail Merge to a templated email and send the result, meaning that the automated emails cannot contain information personal to the contact such as their name.

Vorteile

Familiar as I have been using ACT since 1991, starting with v2.0 and now have v22.1.

Nachteile

ACT worked 'great' up to and including v21. Since the release of v22, I get ACT "NOT RESPONDING" messages 6-8x per day and need to completely reboot my laptop. Also with v22, I have randomly and periodically had (2x) my template for Contacts changed/rearranged. This combined with the elimination of service contracts, makes using ACT and potentially upgrading to the next version of ACT "unattractive".

Vorteile

I used ACT daily for years. It works well as a contact manager and can help track email conversions through an Outlook plugin.

Nachteile

The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.

Vorteile

The Act! for Advisors software has been modified to meet the requirements of a financial advisor which includes being able to input information regarding insurance contracts. The new Marketing Automation is an great way to send out Newsletters, etc.

Nachteile

They have lots of online resources/video's to learn the Marketing Automation. You can also speak to customer service but they recently cut their remote access where you can have customer service work on your computer to help answer/show you how to do things with the marketing automation.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement

Warum Act! gewählt wurde

Salesforce was cost prohibitive.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu Act!

Cost while not sacrificing the overall features.

Vorteile

Not currently happy and will be initiating a search for a replacement.

Nachteile

Email marketing has gone through how many interations? Why does every update to the software entail so much time and pain? Why can't the synch between our laptops and cell phones be smarter and more effective? Have you tried getting help from their tech support?

Vorteile

Without ACT I could not compete as well as I do in the sales world for it is changing every day. I need ACT to help track my customers my orders my RFQ's and so many other things without it I wouldn't have a job today. I see so many salespeople who won't invest in ACT who sales numbers could be so much better I tell them about ACT but they don't seem to want to invest in their future and their future sales that could be so much better.

Nachteile

I cannot find one thing wrong with ACT I have been using it approximately 20 years and never had a problem I cannot say this about other database programs I have had to use when I worked for other companies. Some of them were super complicated took hours of work just to get your data in whereas using ACT it was a breeze putting data in and saving data of all kinds.

Vorteile

Easy to setup and have customized fields. They have an option to run on your own server to avoid monthly fees of other CRM options.

Nachteile

Once you have over 10,000 contacts. It is harder and slower to organize CRM. Works much better for smaller contact lists.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu Act!

Cost of alternatives were much higher for similar features.

Vorteile

It is easy to use when it actually works. I receive emails advising my current version is expiring quite often so it keeps me informed regularly.

Nachteile

The syncing feature doesn't not always work between the different platforms that we have in our office. In an office of Sales Reps, we need a CRM that will sync in real time but sometimes this CRM won't sync for an hour which makes it difficult for us to schedule appointments for our Sales Reps.