MSP360 Backup

Vorteile

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Nachteile

It takes a bit to understand purchasing and applying licenses

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Acronis Cyber Backup

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Low cost, easy to deploy and constant training/education

Vorteile

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Nachteile

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

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Acronis Cyber Backup

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Ability to brand and also customisation of cloud storage providers.

Vorteile

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Nachteile

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Vorteile

The basis of data protection offers high-level encryption.

Nachteile

non-customizable application version per device

Vorteile

Ease of use and overall working. If something isn't working, their support is very respnosive and quick.

Nachteile

We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.

Vorteile

Hands down the best backup software for the value and features offered.

Nachteile

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

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Veeam Data Platform

Warum MSP360 Backup gewählt wurde

Price and features. N-Able started to get expensive really fast and wasn't working very well with my pricing model to the customer. MSP360 allows me to create a pricing model I can easily predict and leave plenty of room for a nice profit.

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Veeam wasn't the most friendly to setup and administration seemed a little bit confusing at times.

Vorteile

I love how easy it is to set up a backup for both my desktop and Google G-Suite

Nachteile

I got confused about the interface when I wanted to restore a single file. I accidentally clicked on the wrong link to restore it.

Vorteile

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

Nachteile

I dont have bad oppinions about MSP360 Managed Backup.

Vorteile

Server backup is simple to use and setup. I have not had one backup fail yet.

Nachteile

No file-level access to backups. I cannot view individual files from any backup done.

Vorteile

Simple and easy to use. Everything you need is on one simple page.

Nachteile

I really haven't found anything I really don't like, I would like to see a better data usage page per device.

Vorteile

The full image back up and the incremental backup. I can choose how often a backup happens and what is backed up as well.

Nachteile

MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as expected. There is a definite learning curve.

Vorteile

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Nachteile

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Vorteile

With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers.
The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC.
Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage.

Nachteile

So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team.

Vorteile

It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

Nachteile

I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

Vorteile

Being able to brand the client as our own and receiving daily reports of the backup are top notch features.

Nachteile

Learning curve is a bit steep, but given the features and capabilities, that is to be expected.

Vorteile

Work great
Easy to configure
Fast Backup

Nachteile

web portal need more details but still work good

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Veeam Data Platform

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price is just better

Vorteile

It's price point so we can make our margins but the client can still afford it.

Nachteile

It can take some time to get the first full backup.

Vorteile

Very simple to setup, constantly adding new & valuable features, nice dashboard to show all backup clients with their status, and I get to choose the storage provider all at a very affordable price.

Nachteile

not really a con but would like better documented management APIs so that I can add new backup clients programmatically instead of using the web management.

Vorteile

The best thing about MSP360 Managed Backup, for me, was how user-friendly it was. I loved that I could easily set it up with different cloud storage services without any fuss. It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward that I didn't need to be a tech wizard to figure it out.

Nachteile

The main drawback I found was that restorations could sometimes be sluggish, particularly when dealing with large amounts of data. It's worth noting that this isn't entirely MSP360's fault, since they don't actually store the data themselves - that's handled by whatever cloud storage provider you're using. Still, it'd be great if they could find a way to optimize the recovery process on their end. Maybe they could streamline how they interface with different cloud services or something. It's not a deal-breaker by any means, but faster restore times would definitely be a welcome improvement.

Vorteile

Their platform is rock solid. So many new features, always new being added and their support is amazing.

Nachteile

You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier.

Vorteile

Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works

Nachteile

Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

Vorteile

It just works, and I don't have to spend time figuring out why I am getting errors or warnings.

Nachteile

I'd like to see an easier method of on-demand file restoring without a restore plan.

Vorteile

It is easy to use and easy to setup. It is straight forward and the notifixations make sense.

Nachteile

It is almost too eays so not really a con!

Vorteile

Price, ease of use, transparency, speed, and support are all top-notch.

Nachteile

Honestly, I cannot fault this at all. Like anything that costs money, it could always be cheaper... but the price is extremely good.

Vorteile

Easy setup and running, you can have a server backup ready in less than 10 minutes.

Nachteile

the UX/UI is not the most intuitive. too many options.

Vorteile

What I liked most about MSP360 Managed Backup was its reliability and ease of use

Nachteile

The initial complexity of the configuration

In Betracht gezogene Alternativen

Acronis Cyber Backup

Warum MSP360 Backup gewählt wurde

I was looking for another solution less expensive and ease of use

Zuvor genutzte Software

Cove Data Protection

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Because the cost was low and facilities of use

Vorteile

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Nachteile

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

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Acronis Cyber Backup und Veeam Data Platform

Warum MSP360 Backup gewählt wurde

We switched services to get a better ROI with cost and scalability.

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MSP360 had the best ROI with cost and scalability.

Vorteile

The product is easy to deploy and use. They are constantly updating the product and support is awesome!

Nachteile

I can't think of anything that I dislike.

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Carbonite

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Great price and flexible use of storage providers.

Vorteile

Ease of access and onboarding! Loved the sales team as well.

Nachteile

Support leaves something to be desired.

Vorteile

Easy to use, and Great backup portal, easy to deploy, and it just works!

Nachteile

Works good, they are always upgrading it which is what you want.

Vorteile

Great price for the level of features, can't beat it.

Nachteile

Need to setup your own backup storage first.

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Acronis Cyber Backup

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The price was much better for the level of features.

Vorteile

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Nachteile

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.

I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.

The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Vorteile

Flexibility and ability to use own storage platform such as Backblaze

Nachteile

Full restore tests are very slow, population file trees are also very slow.

Vorteile

It is an application that is easy to use and very intuitive.

Nachteile

The low customization of the portal and its agents

Vorteile

Easy to setup
Simple control panel
Great customer support

Nachteile

Billing is kind of complicated.
Training is not very complete.

Vorteile

Ease of setup, licensing model is intuitive

Nachteile

having to create a separate storage account to store the backups

Vorteile

MSP360 Managed Backup exceeds our expectations. It is affordable, easy to use, easy to understand.

Nachteile

MSP360 Managed Backup has soo many options that sometimes you need RTFM although that is not a CON.

Vorteile

the custom installation process of agents

Nachteile

license management could be more intuitive

Vorteile

What I like most is that it is a complete software where msp can manage everything related to data protection, secure remote access and more in just one place

Nachteile

Sometimes we experience slower backup speeds.

Vorteile

For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive.

Nachteile

The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets.

In Betracht gezogene Alternativen

Acronis Cyber Backup und Veeam Data Platform

Vorteile

What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability.

Nachteile

It is minor, but WEB user interface is a bit odd to me, as I was more used to some on-premises backup solutions. But it just needs some time to get used to, far beyond it being deal breaker.

Vorteile

I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly.

Nachteile

Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay.
The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage.
Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software.

Vorteile

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

Nachteile

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

In Betracht gezogene Alternativen

Carbonite

Warum MSP360 Backup gewählt wurde

left datto because of cost and limitations, I left ibackup because it was not centrally manageable. The central management solution did not save me anything, and in fact would have cost me more.

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Central management, great cost for me, and it kept the cost down for the customer.

Vorteile

I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations.

Nachteile

Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot.

Vorteile

Security, price, confiability. The support is very good and so far is perfect.

Nachteile

Updates a little difficult to understand

Vorteile

Unlike other backup software I've used -and reviewed as well- Cloudberry makes it a simple as can be. It can get a little complex when you enable some of the optional features, but they are worth trying. You can backup to mostly any public cloud repository and even locally to by different protocols like SMB, NFS, FTP.
Most useful when user base is not centralized, but disperse in remote offices, home offices, on the road (Salespeople, consultants, etc).
Licensing is very affordable and support is efficient.

Nachteile

Management can become a problem after a couple hundred devices, so some other product with centralized management might be better. Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained. Anyway, this compensates with the use of cold-archive repositories in the public cloud.
Anual licensing is not the most convenient, I'd like to see consumption based monthly licensing.
I'd like a feature added to manage the cloud repositories -AWS which we use the most, and Azure- from the Cloudberry portal. Currently we need to manage separately.

Vorteile

Create backup easely. Can save data on cloud provider (S3 include S3 compatible provider). Support is provided quickly with good knowleadge.

Nachteile

Monitoring option and remote desktop could be interesting but for us, theses optins are not used internaly

Vorteile

As someone who is not particularly tech-savvy and saw the demise of Crashplan for consumers, I have been very happy to discovery Cloudberry backup. Among other things, Cloudberry gives even home-users some control over backups. Being able to encrypt data on the client-side with strong encryption BEFORE uploading to the cloud, being able to choose among numerous options for cloud storage that are out there without being locked into and completely dependent upon just one service, and being able to fine-tune numerous options in a backup plan are only some of the pros.

Cloudberry also has great customer support. They usually respond to support tickets within 24 hours or less. This has especially been handy given that I knew next to nothing about backup software and the various options before encountering Cloudberry. The Cloudberry support folks have been very informative and patient!

The Cloudberry interface is also very functional. For a novice without a technical background, the many options can sometimes seem overwhelming, but Cloudberry has good support documentation online (and great tech support as mentioned above). Over time and through continued use, one comes to see how fluid the interface is.

While doing internet research, I stumbled across Cloudberry through a recommendation on some Security Now podcasts that extolled Cloudberry's encryption structure. Further research suggested Cloudberry has a great reputation. The product lives up to it!

Nachteile

In fairness to Cloudberry, their target customer is probably not a home-user with 0 technical background who has trouble programming his DVR. Clearly, the Cloudberry software is loaded with the sort of options that tech folks and businesses are going to be interested in. As a result, they are never going to be able to write the software as simply a "point and click" kind of thing.

That said, I do wish there was some sort of equivalent to "Backup Storage with Cloudberry for Dummies" or the like. It would be nice if there were some general articles not only describing how to access and use all of the various options the software provides, but also spoon-feeding to novices an assessment or suggestions about which options to choose and when and why.

To be clear, great tech support and good backup documentation online allow for a novice to pick things up. But it does take some time and commitment.

Vorteile

We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on.

Nachteile

If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway.

Vorteile

Integrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients.

Nachteile

Could use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great.