MSP360 Backup

Vorteile

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Nachteile

It takes a bit to understand purchasing and applying licenses

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Vorteile

Easy and effective, too much information in their Youtube channel.

Nachteile

Cost. Expensive for some features and other apps like cloud berry backup, cloudberry explorer, MSP360 backup. etc.

Vorteile

Easy to deploy and configure a backup to run

Nachteile

Restoring files is miserable, constant failures on backups.

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Vorteile

The price point was great. Although setting up the backups was a bit clunky, the user interface has improved.

Nachteile

I wish there was a way to better sync with my PSA for ease of billng.

Vorteile

Ease of use, reliability and price. Fast initial backup. Lightweight.

Nachteile

Slow restore on mac. Error messages if unimportant files are missed out.

Vorteile

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Nachteile

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

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Vorteile

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Nachteile

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Vorteile

Easy to use user interface and the ability to schedule backup from the portal.

Nachteile

The restore process can be a little slow.

Vorteile

The basis of data protection offers high-level encryption.

Nachteile

non-customizable application version per device

Vorteile

Ease of use and overall working. If something isn't working, their support is very respnosive and quick.

Nachteile

We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.

Vorteile

Hands down the best backup software for the value and features offered.

Nachteile

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

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Vorteile

Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi.

Nachteile

I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe!

Vorteile

I like the schedule, retention, encryption and easy installation features. Do not like that prices are increasing.

Nachteile

Do not like that prices are increasing. Do not like that errors are generic and do not always help resolve the problem. Support isn't that great with resolving issues.

Vorteile

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

Nachteile

I dont have bad oppinions about MSP360 Managed Backup.

Vorteile

Server backup is simple to use and setup. I have not had one backup fail yet.

Nachteile

No file-level access to backups. I cannot view individual files from any backup done.

Vorteile

Simple and easy to use. Everything you need is on one simple page.

Nachteile

I really haven't found anything I really don't like, I would like to see a better data usage page per device.

Vorteile

The full image back up and the incremental backup. I can choose how often a backup happens and what is backed up as well.

Nachteile

MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as expected. There is a definite learning curve.

Vorteile

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Nachteile

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Vorteile

With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers.
The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC.
Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage.

Nachteile

So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team.

Vorteile

It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

Nachteile

I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

Vorteile

Being able to brand the client as our own and receiving daily reports of the backup are top notch features.

Nachteile

Learning curve is a bit steep, but given the features and capabilities, that is to be expected.

Vorteile

Work great
Easy to configure
Fast Backup

Nachteile

web portal need more details but still work good

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Vorteile

Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic.

Nachteile

Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers.

Vorteile

It's price point so we can make our margins but the client can still afford it.

Nachteile

It can take some time to get the first full backup.

Vorteile

It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features.
Definitively our choice, after 6-months software selection.

Nachteile

at the moment nothing relevant for a negative rate.

Vorteile

Very simple to setup, constantly adding new & valuable features, nice dashboard to show all backup clients with their status, and I get to choose the storage provider all at a very affordable price.

Nachteile

not really a con but would like better documented management APIs so that I can add new backup clients programmatically instead of using the web management.

Vorteile

The best thing about MSP360 Managed Backup, for me, was how user-friendly it was. I loved that I could easily set it up with different cloud storage services without any fuss. It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward that I didn't need to be a tech wizard to figure it out.

Nachteile

The main drawback I found was that restorations could sometimes be sluggish, particularly when dealing with large amounts of data. It's worth noting that this isn't entirely MSP360's fault, since they don't actually store the data themselves - that's handled by whatever cloud storage provider you're using. Still, it'd be great if they could find a way to optimize the recovery process on their end. Maybe they could streamline how they interface with different cloud services or something. It's not a deal-breaker by any means, but faster restore times would definitely be a welcome improvement.

Vorteile

Their platform is rock solid. So many new features, always new being added and their support is amazing.

Nachteile

You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier.

Vorteile

Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works

Nachteile

Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

Vorteile

It's a low cost solution with all necessary tools to a Service Provider deliver to the clients the most important that is a complete backup solution.

Nachteile

The way we register local backup storage locations.

Vorteile

It just works, and I don't have to spend time figuring out why I am getting errors or warnings.

Nachteile

I'd like to see an easier method of on-demand file restoring without a restore plan.

Vorteile

It is easy to use and easy to setup. It is straight forward and the notifixations make sense.

Nachteile

It is almost too eays so not really a con!

Vorteile

Price, ease of use, transparency, speed, and support are all top-notch.

Nachteile

Honestly, I cannot fault this at all. Like anything that costs money, it could always be cheaper... but the price is extremely good.

Vorteile

Very intuitive and logical platform. Provides many cloud storage options.

Nachteile

No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task.

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Vorteile

Easy setup and running, you can have a server backup ready in less than 10 minutes.

Nachteile

the UX/UI is not the most intuitive. too many options.

Vorteile

What I liked most about MSP360 Managed Backup was its reliability and ease of use

Nachteile

The initial complexity of the configuration

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Vorteile

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Nachteile

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

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Vorteile

The product is easy to deploy and use. They are constantly updating the product and support is awesome!

Nachteile

I can't think of anything that I dislike.

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Vorteile

Ease of access and onboarding! Loved the sales team as well.

Nachteile

Support leaves something to be desired.

Vorteile

Easy to use, and Great backup portal, easy to deploy, and it just works!

Nachteile

Works good, they are always upgrading it which is what you want.

Vorteile

Great price for the level of features, can't beat it.

Nachteile

Need to setup your own backup storage first.

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Vorteile

You can pick you own cloud storage. That is all i got.

Nachteile

Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change.

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Vorteile

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Nachteile

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.

I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.

The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Vorteile

Flexibility and ability to use own storage platform such as Backblaze

Nachteile

Full restore tests are very slow, population file trees are also very slow.

Vorteile

Easy to setup, easy to use, just worked for the most part

Nachteile

License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.

Vorteile

I love how easy it is to set up a backup for both my desktop and Google G-Suite

Nachteile

I got confused about the interface when I wanted to restore a single file. I accidentally clicked on the wrong link to restore it.

Vorteile

It is an application that is easy to use and very intuitive.

Nachteile

The low customization of the portal and its agents

Vorteile

Easy to setup
Simple control panel
Great customer support

Nachteile

Billing is kind of complicated.
Training is not very complete.

Vorteile

Compatible with various cloud providers like AWS, Azure, and Google Cloud.

Nachteile

The initial configuration can be challenging for new users

Vorteile

All the offered features like backup, schedule, manageability, encryption, data restoration etc.

Nachteile

when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.