Vonage Business Communications

Unstable Technologie and no Support

Die Plattform ist okay. Nicht besser oder schlechter als die Wettbewerber. Aber die technische Umsetzung ist eine Katastrophe wie oben beschrieben. Der Fehler von Vonage hat uns sehr viel Geld gekostet und es gab bisher kein Entgegenkommen von Seiten Vonage's.

Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas...

I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares.

Poor Customer Service

I signed up with Vonage to get better customer service with setup and I did not get it as promised. They charged me for service even after I cancelled.

Iffy on this one

Disappointing SMS Services and Poor Customer Service from Vonage

I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Long-time user

We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.

Vonage good service for the money

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

A Refreshing Change

If you want a big name with a big price tag

Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Great voip phone system

Setting up Vonage is easy and straightforward and the customer service is top tier.

Decent App

Vonage for small business

Good start-up voip service for one line small businesses.

Great VoIP option for small businesses

We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).

Vonage Business Communications was just ok

It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Good service for the price, but your get what you pay for.

I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Clunky and poor support

It worked OK but it wasn't great. I switched away and probably would not return.

Great IP phones for companies with multiple offices

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Vonage Customer Service Complaints

I would like a manager to contact me from Vonage.

I recently set up services with Vonage rep. [SENSITIVE CONTENT HIDDEN]. Our account number is [SENSITIVE CONTENT HIDDEN]. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] assured us he “would not disappear after the sale” as we needed him to help us with a few things getting started. We have called, and text him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3,4,5 times a day leading up to the sale. This lack of services runs rampant in our country and I’m sick of it.

I have reached out to Vonage 6+ times since. Every single time, I am on hold for 20+ minutes and get nowhere. I’ve emailed them 3 times and keep getting emails directing me to more numbers that have me on hold again for 10+ minutes...resulting in again...sending me somewhere else.

Vonage is a frustrating company with disgusting customer service. It’s highly recommended you do you homework and choose a competitor. Vonage will not be seamless...waste of time & money.

Sean, President & CEO
Capital Adventures, Inc

Mac OS desktop app became unusable

The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Must have for business

I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

Great product, easy to use!

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

Good communication tool

Very good

Vonage for a Small Business, Remote Workers

Our company uses Vonage daily. We are all remote workers, and we can make/answer calls either at our computers or have calls forwarded to our cell phones. This feature is amazing. Voicemail is also accessed via phone or computer. Overall sound quality is excellent.

Good alternative to traditional phone service

Overall great, especially with recently added features such as conference calling via video and group text.

Great VOIP product with great administrative software

The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

Daily Use

Excellent for Remote Businesses

I have a company based in the united states but I live abroad. Vonage has made it possible for me to stay in contact with my American clients without them even realizing i'm not in the country.

Great App and Best Customer service!

As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.

Dependable VoIP

Game changer for my business

Vonage Business

I like this product easy to use

Many available features and smooth transition

We just switched our company over from RingCentral. RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless. Having a softphone availability is critical and Vonage Business seems to have created a flawless version.

My go to

Glad we made the switch to Vonage

Great software for communication

I have had a great experience with Vonage and I am glad I have this software to use on a daily bases.

Vonage Business

Its SOSO. I have issues frequently and they have yet to determine the issue.

Vonage Business Communications Review

Perfect App For Bringing Your Work Phone On The Go

Gear for saving on phone lines

VoIP

Voice quality is adequate.

Inexpensive solution to business phone

Vonage Business

Cheaper than other

Vonage - have your customers call you anywhere they are

The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations.

Surprisingly not a great service.

Overall, Vonage Business let us down. Whether it was from the technical issues from the start or the constant having to call customer support, there seemed to be zero interest in us or our company. No one could resolve all of our issues and we eventually had to find another company to step in.

vonage review

Great phone service for our remote offices

The phone generally works as required.

Good mobile phone for business

Overall my experience was great with the app. It allows mobility with your business while still operating your life.