Vonage Business Communications – Bewertungsseite 3

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Ana Karina
Ana Karina Mehr Details anzeigen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 2.7.2018

Great

Vorteile

-It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better.
-The costumer service is pretty good
-Friendly looking
-

Nachteile

-Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so
-It doesn't have too much space

Sahil
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.11.2022

Best VoIP Software

Vorteile

We have been using Vonage for a long time now and never faced any issues with the services. Customer support is par excellence and always ready to help. Voice quality is best even the mobile app for Vonage is best.

Nachteile

As if now we had no issue using the service.

Arthur
Arthur Mehr Details anzeigen
  • Branche: Tiefbau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 10.12.2019

Confusing setup and service but good to use

The site is really good and easy to use once you learn it. You can manage it yourself without having to deal with service calls all the time. It is much cheaper than dealing with the phone company or some in house system as well. It is a good service.

Vorteile

They built a great site and give you control over everything. I can go in and setup things without relying on customer service for everything which is really nice. Customer service was very friendly and helpful with my questions. The equipment seems good too and at least the same or less cost than phone equipment with other services.

Nachteile

You have to learn some new terminology and how their system works. I wish they would incorporate definitions into their site to help you understand things better. The initial sign up was also very confusing. I got a lot of emails (too many) and wanting to setup an appointment. The appointment really didn't seem to be setting up my account services to our needs but a general overview of the site.

Chris
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.5.2019

Great VOIP product with great administrative software

The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

Vorteile

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

Nachteile

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Ramya Kaumudi
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 17.2.2022

Vonage

It was very user friendly and I did not require any training. The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom.

Vorteile

Integration with JobDiva and ability to keep a count of calls made over the period of time. App on phone, computer and connection to Desk phone were seamless.

Nachteile

The messages did not have the attachment option at the time making it difficult in my line of work where some were comfortable texting documents over.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.12.2019

Great phone system

It has been nothing but positive, it’s simple to use and is very convenient. I will continue to recommend this to friends and business owners

Vorteile

I enjoy this phone system I use it everyday when I call clients. It tracks how long you have been on the call and then allows you to input notes into its system and then it syncs with my salesforce. This makes keeping notes a lot easier

Nachteile

So far I have not found anything I do not like. Having this software makes its simpler to do my job and do it with efficiency

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Internet
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 24.2.2023

A decent Voip with lots of options (great for small teams)

Vorteile

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Nachteile

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

raza
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.6.2022

Vonage Business

I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is excellent

Vorteile

It is very user friendly, easy to use and manage

Nachteile

sometimes takes time to sync when we open it , can also be due to slow internet

Iqra
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 13.12.2022

Vonage Business Communication Review

Vorteile

Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS.

Nachteile

Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls.

Shahid Salam
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 28.7.2022

Vonage VoIP

Vorteile

The features are endless but the best among them is that a user can use it as a simple phone with endless recording, SMS, and Caller ID.

Nachteile

Sometimes it hangs up and is intact which makes it hard to use. But very rarely.

Zach
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 10.10.2022

Average Call Software

Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted.

Vorteile

Vonage is a very simple, easy to use call software that does what is needed.

Nachteile

There is not enough features that are easy to use.

Michel
Michel Mehr Details anzeigen
  • Branche: Forschung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2021

Excellent Tool

Excellent softaware, highly recommended for an office that is in constant contact with thier patients

Vorteile

It is an integrated platform that allows you to manage calls, voicemail, SMS and faxes all in one place.

Nachteile

No negative experience with this Software, overall experience has been positive in al the functions.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
0

5
Bewertet am 12.12.2018

Daily Use

Vorteile

I like that I can control the entire firm in one place.

Nachteile

It is not really user friendly. I always have a hard time running reports

Sourya
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 16.3.2019

Excellent for Remote Businesses

I have a company based in the united states but I live abroad. Vonage has made it possible for me to stay in contact with my American clients without them even realizing i'm not in the country.

Vorteile

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

Nachteile

At this pricing and the quality of the service, I have no cons.

Nithya
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.2.2020

Great App and Best Customer service!

As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.

Vorteile

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Nachteile

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Cristen
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 9.6.2022

Small Business VOIP

My experience was just fine, very good actually. No issues just wanted texting. Had to leave for that and the person who had to end service with me thru Vonage was very mean. I dont think I would return based on that.

Vorteile

Solid and always working, no issues or limits

Nachteile

Didnt have texting capability abailabke theu vonage

Harsh
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.7.2018

Vonage is Just Excellent

Great to have Vonage.

Vorteile

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Nachteile

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

Wanda
  • Branche: Verlagswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.4.2022

Dependable VoIP

Vorteile

I liked the fact that as long as we had internet service, I could depend on Vonage without hesitation. Also equally important, there are several features available.

Nachteile

I didn't like the fact that only an admin could change the password, if needed.

Verifizierter Rezensent Mehr Details anzeigen
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 24.4.2018

Have two Vonage lines for work purposes.

Vorteile

Easy to use right out of the box. All I had to do was set up the box, and plug it in, and everything was working as it should be. Really enjoy the emailed voice mails. No more waiting to get home just to check the voice mail.

Nachteile

No issues with Vonage. When I first set up my account they assigned my a number that was already in use by another business.. They were very responsive to doing everything they could to fix the problem.

Christopher
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 10.4.2018

Good system with many features.But lots of small issues that need to be resolved.

There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Vorteile

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Nachteile

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Alexander
  • Branche: Versicherung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 31.5.2022

Good Business Phone Company

Overall decent. 8 out of 10

Vorteile

Worked like any other business phone company. No big issues.

Nachteile

Transfering numbers was a pain for certain area codes and locations.

Michael
Michael Mehr Details anzeigen
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2018

Able to connect VoIP phone system to any internet source

Vorteile

Easy to use, easy to setup. The equipment arrived quickly. Mobile app is incredible, works on lte and WiFi.

Nachteile

I don't really have any cons. Sometimes it takes a while to get with someone in technical support. But that is rare

Stefany
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2023

Works as your business cellphone

Helps to have my business and personal number in just one device

Vorteile

It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.

Nachteile

Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app

shivakumar
shivakumar Mehr Details anzeigen
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2023

My review for Vonage

good.

Vorteile

I like the pricing. It really helps for startups.

Nachteile

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.12.2018

Phones work at the speed of business

Vorteile

I really enjoyed the collaboration tools and unified communcations experience.

Nachteile

early versions were buggy but recently Vonage teamed up with industry leaders to create software that can support an enterprise solution.

Amy
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.4.2019

Game changer for my business

Vorteile

I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office.

Nachteile

Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault!

Jenna
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.8.2020

Vonage Business

I like this product easy to use

Vorteile

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Nachteile

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Angela
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 26.6.2017

Continued to Charge My Card after Porting My Number

I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service.

Vorteile

N/A

Nachteile

Charges a saved credit card after service is ported/cancelled.

Dany
Dany Mehr Details anzeigen
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 25.4.2018

Vonage provides a lot of flexibility

Vorteile

Vonage has been around for a long time and they continue to provide a great service to organizations looking to expand their phone capabilities. It's pretty easy to use and set up.

Nachteile

Anytime you're dependent on the internet for your phone service your run the risk of dropping calls and obviously no service if something happens to your internet connection

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Personalwesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 11.9.2018

Vonage Business - Review

Its a great telephone service, i recommend this.

Vorteile

Vonage is very good telephone service, voice clarity is really good and it has many useful features like texting.

Nachteile

The mobile application could be more better.

shamroz
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 25.9.2018

Vonage Business

Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%.
Thank you.

Vorteile

This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible.
I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle.

Nachteile

what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face.
Nothing Much.

alejandra
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 11.1.2023

vonage is a tool we use daily as part as the way we contact and call our customers

it been a great tool to manage and control calls

Vorteile

easy to use and great feature to know the volume of calls

Nachteile

sometimes calls get dropped or have a poor quality

Jason
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

3
Bewertet am 25.6.2018

Was great until Vonage Purchased Vocalocity

Vorteile

Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward

Nachteile

When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider.

Josh
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 27.6.2017

A good solution but not a great solution

We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Vorteile

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Nachteile

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Trish
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.5.2019

All in one

Vorteile

I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost!

Nachteile

They changed literally everything without warning, so we missed out on some important faxes, however, they fixed it right away & we are on track again, quick and efficient!

Hayley
Hayley Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 9.9.2020

Many available features and smooth transition

We just switched our company over from RingCentral. RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless. Having a softphone availability is critical and Vonage Business seems to have created a flawless version.

Vorteile

I really like the option of a virtual receptionist. As a remote worker, it's vital to have someone "answer" the phone if I miss a call.

Nachteile

So many features are available to integrate, but it does get overwhelming looking through all the options.

Ugochi
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.10.2018

No complaints- at all

Vorteile

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

Nachteile

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

Kara
Kara Mehr Details anzeigen
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.4.2018

I've been using Vonage for years and love it!

Access to my business phone on the go!

Vorteile

Love being able to get my voicemail via email while I'm on the go. It's also great to be able have my business line simultaneously ring on my cell phone! Makes running a business on the go so much easier.

Nachteile

Can sometimes have poor call quality, may need to hang up and call back to get a better call. This doesn't happen very often though.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 6.10.2020

Vonage

Pretty good, however there can be made some small improvements so this can get even better.

Vorteile

I like that for this kind of money this is decent program to have. Can have multiple devices on one number and use it at the same time.

Nachteile

Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts.

Mitch
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.6.2022

Vonage Business Review

I found it very efficient as I work in the recruitment industry and we have to be on call every time with the candidates, Vonage business makes sure that our calls would not spam. The quality of the calls are outstanding and does not lapse. Overall an excellent tool.

Vorteile

The smooth Functionality and the Quality of the calls are significantly beyond experience.

Nachteile

There should be a caller id with every unknown number.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Telekommunikation
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.2.2022

My go to

Vorteile

I liked the overall ease of set up and also it is very user friendly, so everyone in my company can use all the features they have to offer with ease.

Nachteile

I have not had a single problem with it yet.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2019

Amazing

100% happy with this software! Thank you

Vorteile

Vonage Business is what we use everyday at work, Thanks for keeping me updated and always makes my calls smoother , now I can do 2 calls at a time. Thanks!

Nachteile

When Vonage is not working, we need to change password every time I really do not like it when it happened.

Anndriene
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 3.10.2019

Household Communication Name

Clear communication that consisted of easy set up, minimal outages in the 10+ years since we've acquired Vonage. Definitely a staple.

Vorteile

Easy to use equipment with an even more appealing price point in consideration of the nonprofit industry.

Nachteile

Wireless earpiece equipment is not something that was offered during the initiation of our relationship with Vonage, but definitely more of a common need.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.8.2018

A VoIP Solution for Home-based Workers!

Vorteile

Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!

Nachteile

It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.

Abby
Abby Mehr Details anzeigen
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 30.4.2018

Needs some serious updates...

Vorteile

The things I like most about Vonage:
- IOS/Android app
- easy setup of office phones
- reasonably priced
- good connectivity and signal

Nachteile

The things I like least about Vonage:
- No softphone software for anyone running Microsoft 2000 or newer...
- Not consistently updated.

Corey
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 26.2.2019

Vonage

I feel the call center is rude almost every single time I get hung up on. My computer reset and the phone line wasn’t working I sat on the phone for 4.5 hrs talking to them and they didn’t fix it.
When I have a new employee call to get a line set up they tell them they can do it all theirselfs and try to do as little as possible

Vorteile

I like that I can down load the app on my phone and get texts.

Nachteile

I do not like that the phone lines always seem to have a issue like the person on the other line can’t hear me or it echos. I’m constantly having to call customers from my person cell phone.

Faraz
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 27.6.2022

Vonage - creating best quality connections.

Vorteile

The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best features, and the integration with the business is easy.

Nachteile

Sometimes because of poor connectivity, the app refuses to open, however, that does not happen quite often and is not a problem at all.

Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 26.7.2018

Glad we made the switch to Vonage

Vorteile

My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for?

Nachteile

Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first.

Ray
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 4.12.2018

Good quality at a good price

You will definitely get more bang for your buck with Vonage Business and you still get all of the features.

Vorteile

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Nachteile

The connection is internet based so if you lose power or your internet goes down, you have no phones.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 10.11.2020

Vonage A+

Vonage is 10x better than any other solution I have used.

Vorteile

The integrations are limitless and overall great quality. Vonage is a very robust platform and a real market leader.

Nachteile

It would be cool if they offered a product similar to Outreach or at least had some of those capabilities.

318 Bewertungen