Vonage Business Communications – Bewertungsseite 4

Vorteile

We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Nachteile

VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

Vorteile

I like that Vonage is very user friendly, easy to install and update. Having the ability to send SMS,text message is a great feature.

Nachteile

Sometimes there is too much static or poor call quality. Or the calls will not connect or drop mid call. Not sure if this is due to a bug or internet connection. My organization is currently using 5G internet.

Vorteile

We had an old, old, OLD telephone system that did not even display caller id! NOW we can see all our calls, block telemarkets, accept or reject calls, receive virtual fax, have virtual attendants and so, so much more.

Nachteile

The setup was very technical and I had have the Vonage It Team help me on 3 separate occasions as it required some modifications on their end. They were an absolute joy to work with and took all the time we needed, professionals through and through. They even called back the next day to ensure everything was still working as it should.

Vorteile

The call quality is simply amazing. Any issue raised is very quickly resolved.

Nachteile

As of now, I have nothing. The is the backbone of my work.

Vorteile

The thing I like most about Vonage is the quality of services it provides. Voice quality is also excellent. The range of features such as call recording, voicemails & text messages is also impressive. It is also easily accessible on smartphones.

Nachteile

Sometimes text messages do not open. We have to log out & log in again to open text messages but it happens occasionally.

Vorteile

This service was very handy when we lived in England. It was nice that we could call or family could call us and it rang as a local or regular long distance call at the time. We even hooked up a couple times to use from a hotel.

Nachteile

Calls were iffy at times, but that was more than likely or internet connection.

Vorteile

Vonage is good platform to be utilized for a business in office and working remotely.

Nachteile

Some of the settings to configure don't keep all of the settings/capabilities that you want and need.

Vorteile

Vonage Business allows me to funnel my office phone line through all my computers and mobile devices. The mobile and desktop apps are very powerful.

Nachteile

There is a lack of texting features that I think is a missed opportunity.

Vorteile

It is very useful for communication purposes. We can easily connect with Vonage. Best suitable for remote work.

Nachteile

Sometimes backend issues take time to get resolve.

Vorteile

It was easy to set up. The concept is good, but call quality and use of mobile devices is even worse.

Nachteile

We have used this service for a few weeks and the call quality is not great- customers complain.
Sales person told us we could cancel if we did not like the product and the 2 year agreement could be waived. Now they want a $3000 plus fee for early termination.
My business has been impacted terribly by Coronavirus (COVID-19) and there is no way we have the funds to pay this. I have discussed this with a few people at Vonage and so far they stay on their phone script.
Most companies are being ethical in this time of crisis for our country and Vonage is just a money grab. Profits are more important to them.

Do not support this kind of company for two reasons:
the product is not great and they have terrible customer service.

Vorteile

Easy and simple self set up. Many options available, from call ques to multiple private lines. Very user friendly. Very affordable pricing compared to Regular landline services.

Nachteile

The set up can take a while if you have multiple extensions.

Vorteile

This software has made communicating with our clients much easier. I can now text on my computer using my business line. In the past I have had to use my personal phone to text and this makes it where I do not have to do that.

Nachteile

I do wish this product had an automatic reply so when I am out of the office clients would get an automatic response when they text my line.

Vorteile

there are no pros with this company. set up is horrible, no live support

Nachteile

Horrible customer service. no live support or active real time problem resolution exists.

Vorteile

I appreciate not only the clear collaboration with my outbound calls, email communications, marketing & sales CRM systems that I use daily, but I appreciate that my voicemails are tied in. I receive emails with updates, which improves my connection rate. Also, although I do not use the outgoing SMS capabilities because of legal reasons, I am able to receive text messages, which leads to an improvement on my connection rate with my customers.

Nachteile

We do not use the reporting tool because it does not integrate with the other vendors we work with.

Vorteile

Vonage is extremely helpful in our day-to-day operations because we can quickly pull up numbers and copy them over onto our scheduling/client platform to see which clients called immediately. I also enjoy being able to hear a voicemail through the computer quickly, and being able to read a transcript of it is EXTREMELY helpful and I wish that feature were integrated into more businesses

Nachteile

Calls through the mobile app do lag quite a bit; the app will start ringing after the phone has already been ringing for a moment, so it almost always rings once and goes to voicemail since its inaccurate

Vorteile

I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Nachteile

There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.

Vorteile

Its easy to use in terms of having access. You can have multiple extensions and there are many ways to use the service.

Nachteile

PEOPLE CAN NEVER HEAR ME IF THEY CALL INTO THE OFFICE! But if I call someone, they hear me perfectly fine.

Vorteile

Simple to set up and a very affordable price to get a phone line at home without the hassle of a traditional phone line.

Nachteile

I remember having a few issues with billing a few years back but overall I would have to say the experience has been good.

Vorteile

I like the features Vonage offers, particularly the texting option through an office line.

Nachteile

The app often freezes and I cannot hear people many times during phone calls.

Vorteile

I love how user friendly it is. It's great for our small business where there are zero interruptions while using the phone. It's easy to ping the device so that when I am away from the office, all calls can go straight to my cell. It's very simple to walkthrough the software and walkthrough the app.

Nachteile

There is honestly nothing I can think of that I want to critique. Thank you Vonage for your loyalty, great customer service and easy to use software.

Vorteile

None any longer since Vonage summarily cancelled services

Nachteile

I have been with Vonage for 17 years and everything worked as advertised. Then without warning Simulring and Call Forwarding no longer works outside of a few countries. I rely on this service which they just cut off.

Vorteile

We get clear, phone coverage for our company within U.S and globally.
The service has a good voicemail system setup that can be linked to your email account and your phone,so you can call using Vonage when you're not at your desk.

Nachteile

Setup functionality is not the best. It's hard to setup the system initially for new users. Customer service is subpar.They redirect you to online forum so its tedious when there is a problem.

Vorteile

Great interface. Very easy to dial out/answer calls/check voicemails. Seems to get better with every update - the texting function that was added makes the app better than my office phone.

Nachteile

Can lose connectivity somewhat quickly where internet service is spotty.

Vorteile

Vonage Business was very easy and convenient to use. It gave me flexibility in answering the phone and managing the phone system so that especially during this pandemic work remotely and not miss out on important business calls.

Nachteile

Vonage like most softwares interfaces with the internet and at times with low band width coverage we were unable to receive calls

Vorteile

It's Very inexpensive, You can call many different countries, and it is Easy to retrieve your voicemail.

Nachteile

If your internet is out then you do not have a phone line. You also need a phone hooked up to the bondage base that needs to be hardwired to the internet

Vorteile

IMHO the user interface for the admin dashboard is by far the easiest to use compared to competitors in this class. Adding an additional line, setting up an IVR, forwarding calls among many features, can easily be executed by a technological layman

Vorteile

The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Nachteile

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

Vorteile

It is easy to use when calling our customers. Its voicemail interface is easy to use, no matter if you're a veteran or a trainee.

Nachteile

The only con I have to bring up regarding this system, involves the softphone app you have to download in order to interact with the web browser version. It this app is not up to date, it can mess with your workflow by not allowing you to connect into the system properly.

Vorteile

It is just friendly and very cost effective with all of the needs of a business phone line

Nachteile

Customer service can be a bit frustrating if you need to call in, but we have only needed to do that once in 6 years.

Vorteile

We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection.

Nachteile

App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app.

Vorteile

It's been an amazing experience using Vonage. It's been almost a year since I have been using it , never has it stopped working. No technical glitch ever! Best software.

Nachteile

No features are missing. It's user friendly.

Vorteile

When the phones actually worked, it made the ease of transferring calls, and taking incoming calls better.

Nachteile

The customer service is horrible, and the phones most of the time do not work. There was always static on the line, and sometimes we never received calls. Vonage would say it was our internet, but once we switched services we never had the problem again.

Vorteile

We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

Nachteile

To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities

Vorteile

The way that the layout is and it updates quite frequently.

Nachteile

The call quality has its issues and isn't always the best.

Vorteile

I like the customer service Vonage offers and the ability to have set up a business line that is cloud based.

Nachteile

There is nothing I dislike about Vonage Business. Their prices are very competitive.

Vorteile

easy to set up and use, great experience when you purchase, the equipment arrived quickly and the set up was very easy.

Nachteile

when you want to disconnect or need technical support, it is nearly impossible to get assistance. They made me jump through hoops just to be able to disconnect. Not a fan

Vorteile

Easy setup. Basics are covered in this easy to use phone system.

Nachteile

I wish it had more features but as the title says you get what you pay for. All the bells that it comes with does the job.

Vorteile

Ease of use for employees is the biggest pro. Very little cost on training.

Nachteile

Reaching a representative to assist my employees

Vorteile

I have not complain about their service. One time setup and very stable. Good pricing.

Nachteile

Old user admin portal. Can't cancel service or remove credit card from portal.

Vorteile

Another great tool for remote employees who 1) need a local number and 2) want to be available via call or text without giving out their personal phone number. There is an app or desktop version so you are always available without being bothered.

Nachteile

I haven't found any issues with the software yet. It seem to be working great- iphone app and desktop both work well.

Vorteile

Very good call quality anywhere in the world, excellent customer support and easy interface to configure.

Nachteile

The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%.

Vorteile

I like the fact that this software allows me to access the phone functions across multiple devices.

Nachteile

We have had connectivity issues with the software.

Vorteile

I absolutely LOVE the texting feature in the app. I work at a law firm and don't have a work cell phone right now, but I don't need one because Vonage allows me to text from my landline by using the app!! I prefer it over having a second cell phone.

Nachteile

Every now and then, we have issues where incoming phone calls stop working for a few minutes. A quick phone call to Vonage tends to fix the problem.

Vorteile

I migrated my client from a hosted PBX to Vonage VoIP solution. After an easy account set up the phones were shipped to their new office and simply plugged into the network jacks. There were no headaches or hiccups. It worked out of the box perfectly. Vonage's cloud model allows me to administrate the entire system, adding phones and needed functionality easily and quickly.

Nachteile

I haven't run into any major issues with Vonage.

Vorteile

What I liked most about Vonage is that it comes with so many great features, including the virtual receptionist and easy call transferring. You can create custom voicemails and hold music.

Nachteile

What I liked least about this product is that the overall company of Vonage does not seem to care about the customer. We faced many problems setting up our phones and Vonage didn't even communicate all of them. We had to constantly call them to be updated and even today they refuse to give us any credit off the bills we've paid or refund our equipment.

Vorteile

The video conferencing software they provide can be very good.
A. The simplest form of telehealth because they utilize a HTML link for single sessions.
B. The user interface is extremely simple when a clinician connects up with client
C. Security is good because each session creates a new HTML link rather then using a designated single webpage which could become a security issue

Nachteile

Their software can have conflicts and compatibility issues depending on the browser.
A. Their software TokBox appears to work only with Chrome. Every time tried using Firefox, sessions never connect up.
B. Will work with some mobile phones for telehealth but a majority of time, the client has difficulty to connecting up. Software works best usually with a laptop/desktop on Chrome.
C. Meetings can lag, especially when network is congested.
D. Updates to software do not seem as common.

Vorteile

The ease of using the system for programming phones, listening to calls, setting up voicemails and entering email addresses.

Nachteile

The explanation of each part of the system is not always clear. For example, the options do not always explain the outcome - what will actually be affected by selecting an option.

Vorteile

typical phone service. was great for a business.

Nachteile

did not have voip capability when we used them

Vorteile

Easy to set up and use, which is important for our remote workers. Good call quality. Easy to set up phone rotations and ringing patterns.

Nachteile

There really weren't any negatives. We left because we found another service with most of the same features but at significant savings.

Vorteile

You can download Vonage onto your computer to make calls directly from your computer.
Easily accessible no matter where you are
The hardware (phone) is sleek and has neat and useful functionality
You can save people's extensions and phone numbers

Nachteile

If you're on the phone via your computer and the internet goes out, the call may drop.
The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities.