TouchPoint

Easy, efficient, helpful,

Ease of ability to find out information I need.

TouchPoint solved all our problems around knowing our people

We've been with TouchPoint for about five years, and it has revolutionized how we care for our people. The "people falling through the cracks" are no longer hypothetical, but are a knowable list of individuals. We're able to bring people into the church body much more smoothly and intentionally than we ever could have before.

Also, while we knew we wanted something that was super-customizable, we couldn't invest the time or money for a system that required major customizations just to get the basic functionality working. TouchPoint is positioned perfectly for us: it's certainly "enterprise" software, capable of handling ginormous churches, but it also worked out of the box for us, and we're relatively small.

In these years, I feel like I've gotten to know many of the TouchPoint staff folks, and they are truly partners in our ministry. We're grateful for them.

Very good and getting better all the time!

What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great!
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Great all around!

We weren't used to such a capable tool. It took us a while to learn it and start making it our own. Now we are diving deeper every month and learning how to use it more effectively as a ministry tool rather than just an information warehouse.

TouchPoint - Pointing to Christ

When our church began looking for a new church management platform, TouchPoint was the only platform where every conversation began with the goal of how can we work together to bring Christ to your community, congregation, and staff. The service and attention to detail from start to present has been wonderful. There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. It is a team environment that breaks the silo of doing local church ministry alone.

Justin's Feedback

the good that has been accomplished with implementing Touchpoint in our church has far outweighed the challenges we've had to overcome to integrate it into our operations

TouchPoint Exceeds Expecations

Our experience with TouchPoint has been one of true partnership, listening, and growing. In just a year and a half, I've seen TouchPoint continue to improve its already stellar tools and have benefitted from their exceptional and accessible staff. After working with three difference ChMS providers over the last decade and exploring far more, they are truly the best of the best.

Great ChMS for Medium to Large churches

Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Excellent Church Management Software

Church Management across multiple campuses. Completely integrated solution.

Your Big Church Could Solve Those Problems If They Had TouchPoint

A partnership with a company that is truly lead by Christians and exists to benefit the kingdom through churches.

Great, user friendly tool for church management

TouchPoint Problem Solver

This is such a great ministry tool. You can keep track of contact information, attendance data, and other interactions with people in your church or organization. Highly recommended!

TouchPoint Serves Us Well

We have had a great experience with TouchPoint! It interfaces with everything we use to make giving, communicating, and serving our family of faith simple and seamless.

Increased Faithfulness

TouchPoint enabled our church to become more faithful in nearly every aspect of ministry. Our church has always struggled with keeping up with people, to be honest. Since starting to use TouchPoint, we have increased our faithfulness to track and "keep up" with our people. The functionality and ease of use with the software are incredible. The customer service has been unparalleled beginning with the endless questions we had, to training, and through problem-solving. It is adaptable to our ministry and needs. Each month we discover and use more and more of the available capabilities of the software. I'm so thankful for the ministry of TouchPoint. Without their commitment to providing a quality program at an affordable price regardless of the size of the church's ministry, we would still be struggling to track and love our people effectively and efficiently.

Love this Software, especially the Customer Support

It has been harder for me because I am not from the gadgets generation. I have found so much support from the Touch Point Team. They were always patient and understanding. I can't believe that it was just last year that we had the system put in. Even though I am still learning and probably always will be I am enjoying the process. Glad we chose TP as our new church software.

TouchPoint Review

I love this program. I am able to run reports and personalize them without having to understand a lot of software/programming lingo. And when I don’t know how to do something, their support page has been able to help me navigate through every question so far.

Receptionist Review

As a church receptionist, this program is very helpful to me. I frequently have to answer questions about our members' contact information and send out prayer chain and/or e-mail updates to our congregation members through TouchPoint. It's so easy and each time I've had questions, the customer service staff are fantastic. There was a bit of a learning curve and I certainly don't use all the features it has to offer, but it has been great for me!

Enjoy the program

We have used programs in the past and this one we will be sticking with because the continue growth and ease of use to make groups and email out to people and keeping track of people.

TouchPoint is an affordable, easy-to-use contribution management system for our church.

Our church migrated from an old, unwieldy Windows-based system to TouchPoint about 18 months ago. I love the anywhere access that TP's cloud-based system gives us. It's super user-friendly, and the reports I can get out of it are excellent, all of which I can download to Excel at the click of a button. The documentation is some of the best I've ever seen in the software industry, which I've worked in for 20 years. The customer support is generally quite responsive, getting you the answers you need right away on how to do something, or whether something is possible. I do wish there were a way to find out whether a new feature request was going to be worked on, and if so, a future release date. Overall, I'd recommend this product to any church looking to change or upgrade their contribution management system.

Review of TouchPoint

Coming from a background of public education to working as a church ministry assistant was challenging. Initially, TouchPoint was very intimidating, particularly because I received NO TRAINING. However, my learn-as-you-go experience became less intimidating as I noticed the user-friendliness of the software. It offers so much! Several of my tasks are a lot easier and take much less time because of the many offerings of TouchPoint.

Overall, I think the program does a nice job of consolidating information

TouchPoint is a great tool

I have been using TouchPoint for several years. It is easy, and user friendly for the most part. It has a great deal of functionality. And easy to understand. Customer Service is helpful.

Email Could be Easier?

Sending emails to a group is very helpful and I know you can go in and check names, filter, and send emails that way and I can include other random people by joining them to the group but it would be easier if you could manage that right in the email. That's one of those ease of use things you just have to get used to. It is really wonderful to use once you figure out how to do what you need! The other thing I don't love doing is figuring out how to build a search just the right way. Eventually we figure it out it just takes so long. Otherwise I love everything we can do and all the organizational options that opened up for our church!

A work in progress

I have been using TouchPoint for about a year and a half now. In someways, it is incredibly useful, and I look forward to learning more of its features. But it is often unintuitive and difficult to navigate. For example, if you search someone's first name without adding a space after it, no results will be generated. I think it has great potential but some bugs need to be worked out. But the support staff has always been incredible. Shout out to our reps!

Great ChMS and Awesome Customer Support

We have been using Touchpoint for 3 years now, and it has been a massive blessing not just to our Leadership team, but to our congregation as well. It has allowed us to stay more connected through email and text message blasts, as well as allowed us to keep better attendance records then ever before, and our people love the ability to give online!. We highly recommend Touchpoint and thank them for such a great product!

Review of TouchPoint CMS

TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases. From online giving, statistics, communications, online registrations, and pastoral care, we have seen a great improvement in streamlining what we do digitally in order for our staff to have more time to support our church members in person.

Broadmoor Baptist Go Lives with Touchpoint

Great! Our Go Live went really well, and our church members love to update their own profile and check-in to their involvements.

Perfect system

keeping up records and being able to find them with ease

TouchPoint is an Organization Tool for the Church, By the Church

A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use.

Ease of Use
After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day.

On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information.

After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc.

One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page.

All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

TouchPoint is a MUST HAVE Church Management Solution for any Church

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations.

They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality.

We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church.

One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device.

As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff.

One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis.

If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

Powerful, but not intuitive

Always the Best Service

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

TouchPoint for the Win

Easier to use than most programs

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

Fully loaded

We picked TouchPoint because it offered all of their services at a flat rate, and a good rate at that. The development has been great and the customer support is top-notch. The difficulty with any software that does a lot of things is always complexity, and I would say they've done a fair job with that, and they continue to make improvements on usability. As a person with some experience with database queries and HTML I can make it do just about anything I want, but our office staff sometimes needs help.

My favorite part about TouchPoint, however, is their support. I always get quick and detailed help when I need it, and they are very good about taking suggestions for improvements and working them in to future updates.

It's different from some other Church management software in that it's not really trying to be a local facebook knock-off for your church, but that hasn't been a concern for us, as we're not really that interested in trying to maintain and promote a private social media system.

Perfect for Smaller Churches

As a small rural church, TouchPoint has helped us better track our guests and make follow-up connections and the mobile app makes taking attendance in our Connection Groups super easy. And the customer support is fast and very helpful.

Love TouchPoint

We researched a lot of options and decided to go with TouchPoint back in the beginning of their product and have never regretted that decision! They uniquely address specifics for our organization and have been great with training and customizing features when needed. Not a year goes by that they have not continued to enhance and develop features that meet the needs of their customers. We've referred TouchPoint to more than one church in the years we've been a customer.

TouchPoint is a wonderful Member Management Software

I have used several other Member Management Softwares/Systems over the years and TouchPoint is the most user-friendly one I have experienced. The Annual Cost is surprisingly low compared to the tremendous features they offer. Before switching to BVCMS, which become TouchPoint, I was on the lookout for a system that would be more affordable for our Satellite Campus, yet offered the same features I was used to from the expensive Software/System. I was surprised at their cost then even more pleasantly surprised at the features they offered. I have recommended TouchPoint to many other Ministry Assistants as a system that is "worth the time to switch over to" due to the ease of use for them AND THEIR VOLUNTEERS. It is one of the very best I have experienced.

Great church management system

Have been a TouchPoint customer for 3 years. We use the system to maintain contact information on all of our families and guests; maintain contribution data for end-of-year tax statements; online giving; mass email and text messaging capabilities; and online registratation. We have also extended usage of the tool beyond our church office staff to deacons and other ministry leaders. The TouchPoint team helped us to migrate our data from our legacy church management solution (ServantKeeper) and has been very responsive whenever we have had a question, problem or a suggestion on how to improve the product. Would recommend that any church looking for a cloud-based church management system series consider use of TouchPoint

Awesome Church Management Software!

TouchPoint is very user friendly! As an Administrative Assistant to several ministries, this software has made my job so much easier. Their customer support is one of the best: their response time is phenomenal. We do 4-6 mission trip registrations through TouchPoint every year, and the ease of managing online payments and donations is superb. It has great people management capabilities and reports are easy to run. The "Help" documentation is a great asset to make this one of the easiest systems to learn.

While we are able to use TouchPoint for registrations, donations, and online giving; the software does not include any other financial capabilities (i.e. general ledger).

I would highly recommend this software to anyone looking for something that is flexible and effective.

Touchpoint is quality software with a strong learning curvve

We first connected with Touchpoint because of a low price point for entry. We found the system learnable, due to some training that was offered.

Since then, we are thankful for the continued updates of the product.

Comprehensive and adaptable

We have been very pleased with the product. We did a lot of research before purchasing this and through that research TouchPoint stood out among the competitors.

One of its big selling points was that We really enjoy the ability to customize and adapt the system to our church's needs. And, if there is a feature we would like to see added, the development team has been great to work with us. (Not to mention we benefit from other church's requesting new features as well. )

Other things we like about it:
1. The child check-in system was one of the selling points for us and it has been very easy to use.

2. Access to the system (limited functionality though) from the mobile app.

3. The ability for our congregants to access and update their personal information.

4. The fact that it's web-based and you can access it from anywhere.

5. The fact that you can have as many users s you like.

6. The cost structure is very reasonable.

Things we don't like:
1. Online registration forms are confusing to set up for anyone without some type of computer background.

2. We wish the mobile app had more functionality.

Overall we are very pleased with the product.

Excellent Church Management Software

TouchPoint has made managing our church's database so much simpler than what we were doing before. I no longer have to keep separate spreadsheets for data. I can run numerous reports all in this one program. It is easy to make changes to data that carry all through the program. The on-line registration has helped to cut down on the paperwork. Creating mass emails, sending out e-newsletters, etc. is an advantage we didn't have with our old software. And the calendar helps remind volunteer workers when they are scheduled to work. The more I work with this program, the more I find I can do with it. On the rare occasions when I have a questions, customer service responds quickly.

Great Support and Good Quality

I have enjoyed using the software as well as working with the support team at TouchPoint. I am new to the administrative field in church and did not have previous experience working with other church software. It was a challenge initially for me to understand all the benefits to the church and ministry but I love the features and quality of the software. The support team as been exceptional in both timely responses and quality responses also. I found their help documentation to be very helpful and thorough, with reasonable accuracy in the ever changing industry. They did have an intro training which I appreciated. My only suggestion would to be to include a training for younger/smaller churches such as ours that emphasizes the ministry tools and applications that could benefit the client. Though we have been able to figure out much as we have gone along through the support documentation and staff, as well as getting familiar with the software. Again though, as a younger church, the utilization of the software is smaller initially and thus creates a longer learning curve. I have found the software to be of value as well. The cost has increased during our time of business, and I have found other options that are more economical for a younger church, however, the interface leaves something to be desired. Overall, I have enjoyed working with both the software and the staff.

good church management tools

I've used Touchpoint for a total of 5 years, 2 at a previous church and now 3 at the current church. I have been consistently happy with the functionality of the features and we continue to learn and integrate more of the features to help us stay organized and on top of ministry growth.

Still Learning

On the one hand, it was a vast improvement over Servant Keeper, which was the previous church management software we use. On the other hand, it has a pretty steep learning curve, and it is more expensive than our previous software.

When I have emailed support I have gotten good response.

It is the software the pastor chose. It offers a lot of good benefits but we have not received much training and the learning curve is big to get the most out of the software. I use it around 1-2 hours a day, which could be cut if I knew how to use it more effectively. That includes utube videos and wherever I can find someone to help.

Super Church Management Software

I've been using touchpoint a little over two years after researching many different products. There was one product that did just a few more things I liked but it was over twice as costly. Touchpoint continues to improve and add features all the time. If you have a problem the help staff is quick and efficient in helping you figure out the issue. I am thankful that I heard about touchpoint and made the decision to have them as a partner in ministry.

Touchpoint has been a helpful administrative tool for our diocese, which encompasses many...

It has provided a way for us to have a central, up-to-date, information database, which was lacking in our organization before.

Pretty good but could use more updates and streamlining

It's been difficult to learn all the ins and outs of the program. It's not self-explanatory and training and classes need to be offered to whoever will be using it.