TouchPoint – Bewertungsseite 2

We love TouchPoint

We have been using TouchPoint for several years now, and I have to say, we still love it. The customer support is incredible and the system keeps getting better! We are a smaller church with a smaller budget, and TouchPoint allows us to have access to a powerful set of tools, including child-check in, membership tracking, contact tracking, emailing, and online giving, all rolled into one seamless, cost-effective bundle. We would highly recommend it!

Touchpoint

Good database - best for those who desire open source

We've used TouchPoint at our church for several years. The system has worked well, but the interface isn't very user-friendly. Some of the features require a more in-depth knowledge of software. Emails would be better if they could be "drag & drop" rather than HTML. Individual profiles are difficult to navigate to the information you want to retrieve. Check-in works great for Sunday mornings with children's ministry.

I am a new user of touchpoint. My background is working in a higher education database system.

Being able to keep up with prospects and members of our church is much easier with this software tool.

I originally selected the software for children ministry checkin but it is now used for...

TouchPoint to Manage Members

It is better than salesforce in my opinion. A great customer service.

A Very Good Review

I love the fact that TP is accessible from everywhere. I love that I can so easily look up pictures and personal information on all our members--from work, home and anywhere I go with my cell phone. It's easy to click from tab to tab. Overall, TP is a wonderful program. I only wish it were easier to tailor data and reports. Maybe one day.

Good TouchPoint… Great support…

Great program for church management.

We have enjoyed using TouchPoint in our church. The office end has been very useful as well as implementing it into the visitation in the church.

The best ChMS you've never heard of

Great system, complicated to operate for beginners

The overall experience was good, but the system was just too complicated to get set up for a check in station. Even after it was explained to me it took too much hardware and if one piece did not work then all of the system went down. I think if it was simplified without the ping system then it would be a lot better, either through Bluetooth or even over a closed wifi system.

Great graphics hide poor functionality

It does the basics poorly, but charges you like it does them well. We got in when in was in the early stages and it was a bargain which is what a small congregation needed. Time has increased the price and bettered the graphics but they have never added any real functionality. We still cant communicate effectively within an organization and the calendar functionality is terrible. You have to almost be a programmer to send an email. The only reason we have stayed is the beast of transitioning data to another service is overwhelming as a small congregation.

Built by experienced church staff to help with all the needs of people tracking.

More than we hoped for

Although there are many functions and features that we don't use, simply because we are a small church (and we are not in the US which makes all those helpful TAX and Giving functions redundant) everything we have ever needed/wanted is there! It is not that easy to figure out how to use and the interface can be a bit overwhelming, but there is always (a lot of) help when you need it! Put in other words: I haven't found it necessary to inquire about many of the things you see (almost cluttering) the interface, but whenever I did have a question I could easily find the answer.

TouchPoint - 4/5 stars

Overall, TouchPoint is a great church management tool that offers more features than you can possibly use unless you make it a full time job to study their help documentation. We love the way it helps us track and contact our members, register for events, take attendance, etc. Our biggest pain point has been the check-in system for our preschool & children's departments. We have been working with TP to resolve the issues we have had, but the reality is - it does not specialize in check-in, it merely offers check-in as a service. That being said, if you don't use check-in, I would HIGHLY recommend that you use TouchPoint for your church management system.

Our transition to TP has been very challenging. We feel the TP was not prepared to meet our...

Not any as of yet!

Touch Point Glitches

Moving from a legacy church membership platform

We believe Touchpoint is the right tool for us to be able to better capture the participation and involvement of our membership. We are also now able to integrate our retreat registration information into our member records which provides a clearer window on how our membership is engaged. The communication tools via email/text will be something that will help leaders connect with and reach out to our various groups. We were looking for a "single source of truth" database solution and Touchpoint appears to have all tools we need to remove the data silos that have developed using excel, gmail or constant contact.

A growing tool that we love

We have been using the touchpoint system for a while now and continue to find it invaluable. We are finding new ways to use it every month or so and find it is super supported in the community. Would highly recommend it to any church. We love the children's checkin.

Review

Newly switched from a very challenging software product

My overall experience with TouchPoint has been beyond professional and efficient.

Touchpoint's features are way ahead of the competition

We have been using Touchpoint for 3 years now at our church of about 600+ members.
The feature set and flexibility of what you can do with this software is tremendous. Very advanced reports, the Search Builder, Organizations structure...and if you can't find a way to do it, then it's open source, so submit a pull request and help add the feature yourself!

Support has been very responsive and helpful.

Only downside...some parts of the software are overly complicated with the User Interface, so there is a learning curve, especially to some advanced areas. Also, the online giving user experience is less then ideal (although functionality, it does work well. we have been using it for 3 years).

If there was something I found that was better, I would switch. But haven't found anything that meets our needs as well as Touchpoint has.

TouchPoint Church Database

We have found TouchPoint to be the "best bang for our buck." We have tried and looked into other software and TouchPoint works best for us. The price is reasonable and it does most everything we need. There are some things that do not fit our church, however, they are continuing to update. Customer service is second to none!

Can be difficult to navigate through on your own, but customer service is incredible and helps

Excellent support!

TouchPoint is very intuitive, and the support is very helpful when I have a question. I've accessed the help articles when I cannot figure something out, and they are very thorough in addressing my question. When I need a little additional help, their support staff is very accessible and eager to help in any way possible!!! I would definitely recommend TouchPoint to other users.

TouchPoint's Comprehensiveness

Our youth and children's ministry was in need of a digital database platform where we could do computerized Check-In, online registration, group management, email communications, and access all of this over a web browser and a smartphone. BVCMS back then and now TouchPoint have answered all those needs and continues to develop as a user-friendly system. I appreciate this database so much and all the ways it has helped our church reach the rising generation in our community.

Exactly what we need

We have used a variety of programs to accomplish what we needed inn our ministry through the years. However, it always seemed to require a little adjustment on our part to make them work well. When we discovered Touchpoint all that changed. It is obviously written with the local church in mind. So many of our people can now be active and engaged in reaching others using the tools this software provides.

Love, love, love TouchPoint Software!

We converted from ACS and I have never looked back! TouchPoint is very user friendly, support is amazing - solves problems quickly and efficiently. We do wish it had a financial module, but have been very pleased with everything about it!

Awesome program and support staff

this is a very complex, but fairly easy to use program. If it weren't for the customer service support staff at touch point, I would know as much as I do. they are an amazing staff. very helpful and encouraging to work with. I can't say enough goof things about my support team. I consider that support team part of my staff. without them, my job becomes more stressful. I love the the customer service support staff at touch point.

Solid Choice

Church Management Systems choices are hard to make. Most only specialize in one thing (finance, scheduling, or checkin)- this means that often you have to choose what aspect is most important to you and make-do with the rest. Touchpoint is consistently making what they do better and rolling out new features that were presented as real ministry needs (from actual churches who use their products).

Very good

Excellent System

We have been using TouchPoint for almost two years and have been very pleased with the system. I was amazed at what an easy transition it was from our previous system. We needed very little training as the documentation provided with TouchPoint is VERY user friendly. I rarely need to contact TouchPoint support, but when I do they are very prompt in getting back to me.

It works well for my purpose

As a staff of two(the pastor and myself)the many versions of a shared prayer list or newsletter is confusing and irritating. It worked well when we had the one version to be able to edit. Some searches are also difficult to establish with the information we have collected but overall I like it a lot.

A Tool to Leverage Ministry

Touchpoint has been an incredible tool for our church and our ministry. From creating reports, tracking attendance, to communicating with our people, touchpoint helps us to leverage information for more effective and efficient ministry. The Touchpoint App has also been an indispensable resource for quick access to information on the go!

You get what you pay for

Touchpoint is clunky and often requires a lot of rerouting for the most basic of things (couples who have differing last names, for example) but it is inexpensive and allows churches to invest more money in things that matter.

Very good way to gather and track information. Very user friendly.

Names, addresses, and other personal info. All help the church to give better service to those who attend our fellowship.

Very Happy Client

GREAT!!

TouchPoint in a Small Church Environment

Our church has less than 50 attendees with even fewer donors, but TouchPoint (TP) is still of great value to us. We use QuickBooks Online but we prefer to also use TP for recording our giving, both online donations and on-site offerings. TP statements are easily generated; all we have to do is print, fold and place in double-window envelope. TP generates the source numbers that we use for tracking attendance and giving on an Excel spreadsheet, to create very informative trend graph. Support is US based and very responsive.

Financial Secretary

We love the software and probably don't use it to it's ability - very thankful for Customer support representative in helping us get an mobile app set up. Nothing but good to say.

I love the ability of having a web based program but struggle with some of the features.

Best church member software

Easy to use and powerful tool

We rely on TouchPoint for our membership tracking and communication to our members primarily. We haven't even touch the other features of the service but will eventually utilize the most of what TouchPoint offer.

TouchPoint is a super-powerful people-engagement tool that makes ministry more effective

Membership engagement

Review of Touchpoint

I think it's a very good system. I know there are a lot of things it does that I don't even know about it. Staff are always friendly & helpful and very prompt to answer questions.

Good... but...

There is so much more to this program that I am not utilizing. I would love the opportunity to be a part of an all day training...

I am enjoying TP and learning all the ways it works for our purposes. It is easy to understand.

Still learning the benefits.

The Point Review

Over all it has been a great experience using it. There have been minor things through the years that have been issues, but customer support is always there quickly.

A great scalable option

The staff helped us through the merge and has continued to help us through new ideas and features. It's a solution that fit out budget needs!

TouchPoint - Powerful Church Member Management Tool

Many features are easy to use, but I feel like I've only scratched the surface in what it can do to make my church work easier.

Glad we switched

Much easier tHan previous system. Like the tracking visitors and use of task features to make sure leaders are contacting them.