TouchPoint – Bewertungsseite 4

Excellent customer service

We've used Touchpoint in its various earlier stages for years and loved it. The biggest factor for us is accessible, helpful customer service that genuinely seems to care about the client!

Great experience so far!

I really enjoy the look of the system. It has helped us improve our check-in system! For me, there is a learning curve for how to process certain things but the staff has been very helpful and once I get it the first time, I am good to go!

Great product

Wonderful

A welcome upgrade

Meet Our Expectations

We use TP for check in, attendance, and contributions. I really like the mobile app for classroom attendance and the ability to look at reports and trends to balance volunteers and classroom space.

Church focused, customer focused

We've used TouchPoint for more than 5 years. What started as a solution for a single church is now accessible for churches of all sizes.

Easy to navigate once familiar with software

It's very helpful as a volunteer on my organization. I can easily and quickly look up my group and find out ages, birthdays and emailing the group as a whole with or without including parents works great.

Excellent Tool for Your Church

I have found this software to be very helpful in managing our giving and keeping records of attendance, member info, etc.

Works Pretty Well For Our Needs

Our church spent months researching and comparing different church management software. What a frustrating market- so many options and none are very intuitive. We chose TouchPoint because of the price, and the relative ease of use for our staff as well as general volunteers we shared access with to keep track of their ministries. It works pretty well for what we need but there are a few features that could make it easier. If you are program-minded, it seems like there are a lot of ways for churches to customize this software more to fit their specific needs, but unfortunately our church doesn't have that sort of person so we just use the basic TouchPoint features. There are also TONS of help articles...unfortunately it is a bit of a burden to trudge through them all to find a simple answer. However, the help support responds quickly by email to help you find which help article will contain your answer.

Easy to use

I have found that using this software is quite easy compared to other church database software that I've used in the past.

TouchPoint Review

Fantastic toolbox

I've been using TouchPoint for several years (at two different churches) and it's been great for us. The customer service is truly top notch - the team really understands our needs. Highly recommended.

Does all we need it to do!

For what we ask of the program, it does. We don't use all of the features but very satisfied with what we do use.

We are new to touch point. Trying to find answers is not easy.

I am still trying to learn the software. I may be a better judge after using more.

Very Helpful

I was setting up Meal Train for a lady in our church who just had a baby. In registering her, I was required to give her email address and realized I didn't have it...or did I? I remembered our great new app, TouchPoint, and was able to find it quickly through it. TouchPoint is easy to use, made it easy to find her email address quickly, and saved me a lot of time over having to get it another way.

I love the capabilities but the interface is so unfriendly.

It works, but it isn't very intuitive.

We want to love TouchPoint. It just isn't very intuitive, in our opinion. Our volunteers have a hard time using it for anything. We'd like it to do what it does well better.

Touchpoint really meets every need that we have for a church database system.

TouchPoint a great tool for churches

First of all, I really like this tool for keeping up with membership and getting pertinent information about a certain member. It is easy to do searches and to be able to update a member's information. It is also usable by persons that are not computer savvy, since a lot of our users are not technically astute . I can show them once or twice how to look up a member and they can easily repeat in the future.

I also like the mobile app because most of the time I need to have some information I am not near a computer. I hope that in the future the mobile app is updated to allow updates as well.

Please continue to update and make the software easier to enter data and search as well as add new functionality that I didn't know I needed.

Pretty Good Database

The database does what we need it to do: check-in system safe for the kids on Sunday, and keeping track of attendees. I wish some of the features were more intuitive (promotion: it's never truly automatic like it should be. reports: sometimes you have to dig deep for a report, and event/camp registrations: it works, but I've worked with databases like Avectra designed specifically for crm and event/meeting registrations so in comparison, TP is a little clunky). But overall, it's a decent database. I appreciate the customer service and design team and love that they work with specific churches on things we customers are asking for. It's really a great team and a living project which grows in functionality at a steady pace.

Great Tool For Any Business

So user friendly!

We are loving Touch Point! It is light years ahead of our previous software and very user friendly. We are still learning, but also realizing how almost 'limitless' the system is. Customer Service has been wonderful the few times I have had to ask them for their help.

Functionality and security

I love how easy it is to use touch point. Very pleased. I find something new about the program during every log in. Happy to have found it!

Wonderful Church database that has many automatic features which help streamline data batter

Decent program

Like Touchpoint. Don't like some of the other programs they use - online giving, background checks, etc. Wish there were better options there.

It is full of so many options and abilities.

Touchpoint is great and their customer service is excellent!

I have been using Touchpoint for about 1 year. I feel that I still have many things to learn about it. It was a very easy to learn the basics of Touchpoint. Customer Support is excellent! Since I am still learning how to use Touchpoint, I have contacted them on several occasions. The response time is amazing and they are always able to address any issue I have! I do wish that there was a complete online training manual that I could download. I do use Touchpoint's documentation site and videos often, and the information is very helpful. I would love to have all of this information in a document that I could download once. Thank you!

TouchPoint is a great piece of software for our church database.

Top Notch! Fantastic!!

TouchPoint has made things so much easier for our church! Not only does it look great, but it's super user friendly, and their support/customer service is like nothing I've ever experienced before! They truly care about their customers and helping make ministry administration as easy as possible!
Other pros:
Donations and pledges are very easy to manage
Donors can view their own statement at anytime via their own TouchPoint profile
Online registration is easy and customizable
Great people management
Great price
powerful search builder capabilities

Cons: I really don't have any!!

A great system to integrate congregants

It's not intuitive and while it makes things easier in some respects it is not easy to use.

TouchPoint is a robust CMS with an excellent Support Team available for assistance.

Great system and great support

Powerful Church Management Tool

Touchpoint is an extremely powerful people management tool for churches. An over abundance of tools and search options make managing members, decisions, and classes very easy. The only negative experience I've had is on the support end when requesting certain documents related to our account.

Solid software

We have been using Touchpoint for years and it is truly a reliable and solid program for tracking all sorts of vital information concerning our church. It not only helps us keep track of attendance and involvement but it gives us a snapshot of the strengths and weaknesses of our church body.

Love the Program

We still need to explore all of the features of the program. For now, we are basically using the envelope/batch function and reports.

Disciple a Database!

The support exceeds EVERY expectation!!! Worthy of 10 stars! The platform has just about every feature imaginable! We only wish online event registrations could support a "Pay Offline" option (instead of utilizing a coupon). It is a bit pricey as you get over the minimum threshold but overall we can't complain! Highly highly highly recommend TouchPoint as it is allows us to DISCIPLE our database.

Great software but steep learning curve

Overall great software that is very powerful but it is not easy to use. The names for things are not intuitive and the steps to create things like reminder emails for a ministry are overly complicated. It has taken our church over a year to feel comforatible enough with the software to really start using it and the ministry leaders still don't feel comfortable enough to track things in it so we have a few experts do the data entry.

USER FRIENDLY

Overall, it's very user friendly, very visually appealing, and modern looking.

Old World Meets the Future

From those of us that have been around a while and used a regular membership database- TouchPoint this is light years into the present. Merging the normal with the up to date technology that us "old schoolers" find a bit daunting; TouchPoint has made it easy and common sense to use. I still have a lot to learn, as far as, the capabilities TouchPoint offers. But there are still many more aspects that keep me in touch in the right now that other software packages don't seem to offer.

Great Customer Support!

TouchPoint has a very intuitive interface and is easy to use. Search Builder is a very powerful tool as well! Customer support is a big deal to us. The documentation is comprehensive and easy to navigate. When we need any assistance we get a very quick response from customer support. They are either able to provide an instant solution, or work diligently to help us figure out a plan. TouchPoint has been great! Highly recommend to any church looking for a database!

Great Product, Service, and Support

I would highly recommend BVCMS to churches that are looking for a flexible, powerful Church Managment Software.

Everyday User

I use TouchPoint pretty much every day. Most functions are easy to find and use. Some functions that are used less often, I have to search for a bit. It helps me find a member and their contact information quickly. It allows us to access many different reports. It's great to be able to send emails to just a small group or the entire church. I like that we can run background checks directly from TouchPoint. I definitely recommend TouchPoint.

Do Ministry Better!

Since we started with TouchPoint, our ability to keep touch with both guests and members has improved exponentially. I have not found the limit to Touchpoints ability to help our ministry.

Simplifies your life

Touchpoint works great for tracking membership and contacts as a "CRM" type system, but also works pretty well for tracking donations/tithes. The reporting works well and tracks things efficiently.

Data input has a short learning curve but is a little bit laggy, this may be due to our internet connection, and honestly not an issue with the software, but you connection quality is definitely something you want to consider.

It's overall been a pleasant experience.

Great Software for Churches

TP is a great software for any size church. They understand churches and understand that things that a church needs. They also understand every church has unique issues and continue to add features. Instead of being a static program that will be outdated it is dynamic constantly adaptin to new technology and churches needs. There is a large database of help articles and the support team is very responsive.

Good value for the cost from people who know what it means to be the Church

We researched for quite a while before we found TouchPoint. We were looking for a cost effective and yet robust church management system. We found that and more in what TouchPoint offers. And they just keep adding more bells and whistles. The developers listen attentively to the users and make improvements very regularly.

While it is not perfect, it is certainly well worth the relatively inexpensive cost!

Easy to use

Touchpoint is a great software. I came into my current church that was already using touchpoint. The beauty of touchpoint is after I got logged in everything made sense. Did not take a lot of time to learn. It is intuitive, helpful, and well designed. I use touchpoint on a weekly basis and find it to be a very helpful ministry tool! We strongly encourage others to check it out!