LogMeIn Resolve
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- Branche: Bildungsmanagement
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Great Product
Great experience.
Vorteile
It makes troubleshooting so much easier. Its very easy to use as well.
Nachteile
I haven't ran into any cons so far when using this product.
- Branche: Bildungsmanagement
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Handy!
Vorteile
Love it! Works well with macs as well! Its handy!
Nachteile
N/A I had no issues with it so far! its super handy!
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Paul's Review
Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.
Vorteile
The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.
Nachteile
Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).
- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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GotoResolve excellent
I able to help student to download or explain the how our program word
Vorteile
easy to for the client and I can review the recording for the ticket system.
Nachteile
Can not transfer the session to someone else or can view with you
- Branche: Bildungsmanagement
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Review for goto resolve
Vorteile
This product is very easy to use and has became part of my go to.
Nachteile
getting to know how to use the product at first was difficult
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Great for remote support
Allowed our team to provide remote support to client around the state.
Vorteile
Easy to use and install. Allow for great remote support.
Nachteile
Licenses can get pricey after a few users.
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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GoToAssist - Great Solution for Supporting Virtual Students and Teachers
We used this for supporting virtual students and teachers during COVID. We still use this for home support for teachers or staff who are at home for quarantine or other reasons.
Vorteile
We love the simplicity of GoToAssist. It's easy to generate session keys and get them to users. The experience during the remote session has always been smooth and simple.
Nachteile
GoToAssist is working as it's supposed to. We generate links and email them to our staff/faculty/parents we are supporting. It works most of the time, but due to the differences in home computers, sometimes it takes a few tries for the user to get it working and allow us to get in.
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
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easy to use
It was convenient and very easy to use especially for someone not tech savvy.
Vorteile
For someone who was on the receiving end of the support and not very tech savvy, it was easy to use and prompts were easy to follow.
Nachteile
Nothing to dislike about this software. Never had an issue the several times I had to use this software.
