IT Glue – Bewertungsseite 5

Vorteile

What we like most is it does what it needs to do for us. Knowledge base works well, password management and controlled sharing.

Nachteile

I'm not a great fan of the user management side. This may be down to my own ignorance but it feels pretty clunky.

Vorteile

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Nachteile

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

Vorteile

I most like the permission management and the fact thats easy to use.

Nachteile

I think the search part of this product could be better.

Vorteile

We have just recently started to use it. We are still learning.

Nachteile

Nothing as of yet. It takes a good deal of time to learn the product.

Vorteile

Secure location to store passwords and documentation about our client's network.

Nachteile

Nothing really jumps out to me regarding any shortcomings.

Vorteile

IT Glue has made organizing and updating client information an absolute dream.
There hasn't been a single day that has passed that I haven't used this to help us manage our client PC's and access the important servers and computers we need to keep track of with the password management IT Glue offers. Can't recommend it enough!

Nachteile

The sheer amount of features available can feel a little convoluted sometimes.
I also think there could be some work done on the UI for navigation, but that's definitely the least of my concerns with this platform.

Vorteile

IT Glue is really useful for keeping the entire IT team on the same page. It often serves as a single point of truth for a lot of internal and external documents and processes. We use it for our own data as well as client data. We reference IT Glue on a daily basis across the organization. The phrase "let me check IT Glue" is frequently uttered.

Nachteile

Their customer service could stand to be a little more consistent. Sometimes it can be hit or miss depending on what rep you are routed to. For the most part, our issues are solved in a timely manner. From time to time we experience outages, which can be frustrating, but we have our most important items located in other accessible locations.

Vorteile

Access to credentials is easy and painless. The RunBook export was really amazing and well laid out. It made us look very professional.

Nachteile

The Mobile App is not very user friendly. It also does not show all information of the full product, but good when in a jam.

Vorteile

Lots of storage locations, sometimes a little bit too many places to put things.

Nachteile

Documentation still has a little way to go. REALLY wish I could track software distributions and licensing.

Vorteile

It is the most feature rich Documentation/Password Manger on the market, That is very mature in the market and heavily used by MSP's

Nachteile

The Password manager is lacking allot of features we reacquire for control/Management. There no integration really to share the passwords with other software. The encryption and security of the SaaS offering is higher risk then I would like due to the use of a single encryption key for encrypting all data, this also give IT glue employees ability to access customers data.

Vorteile

it's a great product, shows what you need and where.

Nachteile

the mobile application isn't as user friendly as the website or desktop one.

Vorteile

Security is high when you are storing password/docs since multifactor authentications are enabled.
24/7 support is highly responding and sharing users to view the dashboard to monitor the incidenta and updating until the issue get back to normal.

Nachteile

Golbal searching feature is not convenient enough.

Vorteile

I like the fact that the organization and the tagging of the products are so easy to collaborate.

Nachteile

When you place an item in to ITGlue if you are not an admin you cannot delete it. At least give maybe like a 5 min window or something to remove it THEN have an admin have to delete it. Sometimes you just make mistakes.

Vorteile

Introducing ITGlue into our MSP changes how we manage our customers, as well as how much faster we can service them. Now we dont waste time finding info, asking around or relearning things that are already documented.

Nachteile

Some of the integrations with our vendor products and API's are not perfect, but that is not ITGlues fault!

Vorteile

Easy to use, wide variety of integration options

Nachteile

The flexible assets feature for billing could use some improvements.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

I liked two things, the first that I find all the information quickly and in one location. Second that there is also the App for the phone

Nachteile

I I did not find anything negative. The product meets all our needs. Much improved from the first years when I used it

Vorteile

The ease of use is spectacular, all sub-categories all clearly labeled and anyone with any amount of experience can easily create and edit documents.

Another great benefit of IT Glue is the Autotask integration, should a ticket come through and trigger a keyword then Autotask can automatically pull an IT Glue article relate to the keyword.

Nachteile

The licenses for IT Glue can be quite pricey, however, they are ultimately worth it, the integration alone makes up for the costs.

Vorteile

We especially like the linking between assets. We can link passwords, hardware, logins, lans, configurations, documents.... The flexibility of the system is awesome.

Nachteile

I think this software is great. THere really isnt a whole lot that I do not like about it. Our biggest problem is people not entering information properly or not updating when they need to. Can't blame the software on that. It was easy to customize it to our processes and we were entering information in matter of hours.

Vorteile

Well thought out, easy to use, and intuitive software. Designed for MSPs and every piece of information for a client fits in a specific location (and relates to others).

Nachteile

Not a lot of ability to customize the documentation containers. Sort of "as is" although it works very well for how it "should" be utilized.

Vorteile

Solid, functional UX. Helps us do what needs to be done documenting our clients IT infrastructure. Definitely the most complete and user-friendly product on the market for this.

Nachteile

Support is email-based only. Long turn-around time to get support responses. Had the product for 18 months and haven't talked to a live person since the onboarding. In fairness, i've only needed to contact support on a handful of occasions since then, but that may be only because its so cumbersome to do so.

Vorteile

I love the organization that is setup with this software. All of my passwords, switch configurations, static ip addresses, vendor contacts, KB articles, etc. in one place!

Nachteile

My company is considering other products because this is on the pricier side and we are up for renewal.

Vorteile

Our company moved to their platform a couple years ago from a clunky homebrew, in-house solution (mix of file sharing and excel docs). IT Glue helped us to eliminate all that by having a centralized web accessible company wiki.

Nachteile

The built in search engine could use some improvement. Everyone expects something akin to Google or Bing and their search engine can only intelligently pick up strings used in document page titles.

Vorteile

The best part of IT Glue is having the pre-build forms and integrated 'build-as-you-go' documents for users who are not very documentation oriented.

Nachteile

One feature we would like to see is 'live' documents. Dynamic content and documentation keeps real time documentation fluid with our clients changes and projects.

Vorteile

IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets. One of the biggest things has been the integrations with our other platforms, and those have been massively helpful as it has saved us countless hours.

Nachteile

A little on the pricey side, but nothing that I've ever felt ripped off by. It definitely requires you to think through how you want to structure everything BEFORE you start putting it in (learned that the hard way).

Vorteile

Secret keeping that has security built in.

Nachteile

cumbersome to set up initially and no real standard to follow as a template.

Vorteile

Good safe passwqord management, with docs and a relational database.

Nachteile

The interface can be difficult, copying documents can be annoying.

Vorteile

The software is almost 100% customizable, It has made it so much easier for us to find configuration items, credentials, etc for all of our clients.

Nachteile

The ONLY thing that I have found so far that I do not like about the software was the new facelift it had for the client list. I prefer the clustered list with images instead of just the list of clients.

Vorteile

Every single thing, it is absolutely amazing and easy to use. If you have a lot of clients you can add them by business and add details for them

Nachteile

Sometimes its a little slow to load pages but other than that i have no complains on using this site.

Vorteile

Honestly, IT Glue is a brilliant all in one tool especially for IT admins. Storing documentation, assets, configurations, passwords, contacts, information and everything inbetween - it's so much better than having a network drive or sharepoint setup!

Nachteile

I can't really give something that I dislike about the software, other than the fact that I would like a 'remember me' or 'remember this ip' option so I don't need to log in with MFA everyday!

Vorteile

it works very well, rarely any down time, can also share with clients limited permissions

Nachteile

searching via search sucks, when putting items inside folders it makes things hard to find

Vorteile

It really does what they claim... gives every MSP a place to document their network configurations for each and every client so that any half decent tech can troubleshoot any network...

Nachteile

The way it ties some configurations together is slick, but requires more work/thought process than the average tech is willing to put into it... Often her, "I never knew it could do that"...

Vorteile

If you spend the time to document each of your clients then it will certainly save you and your techs time down the road especially when you need some information and you are offsite.

Nachteile

It's not the least thing that we like but you just need to make sure you document your client correctly and it will be time consuming. Spend the time!

Vorteile

Great tool to keep IT records, we do track our customer's IT configurations, license information and it integrates with another CRM, the expiration dates entered in IT glue allow that CRM to create tickets for license renewals, keeping everything under control

Nachteile

Some times when you modify the expiration date on an asset, the system triggers some kind of rule and submits a new ticket. So if you are marking a ticket as completed because the initial expiration date was incorrect and you update the date, the system will create a new ticket.

Vorteile

Great repository for many things related to IT. Allows us to consolidate lots of information into a single resource and great access where appropriate.

Nachteile

Importing certain documents like Excel spreadsheets is still a pain.

Vorteile

It's accessible from anywhere.
Password and information are secure.
It has the option to copy passwords without actually viewing them (eg if you're in the public and don't want to reveal your password).
It can be integrated with other apps such as O365 (useful for linking user information, see how many unused licenses there are etc).

Nachteile

The only thing I'd like to see is the ability to set a pop up notification or reminder. You can set tasks but you have to go in to view them, there isn't an option to set reminder notifications / pop ups as yet.

Vorteile

The integration feature to all our other products is the best.

Nachteile

I found that the fillable templates could be simpler.

Vorteile

Storage of relevant documentation organized by customer. Integrates with ConnectWise and ScalePad.

Nachteile

Search function can be confusing. Filtering out "old" configurations is not intuitive. Integration with ScalePad requires tweaking when there are updates to either one and there is no feedback or how-to document.

Vorteile

IT Glue allowed out company to centralized storage of client documentation that used to be spread across multiple locations. We have seen a boost in efficiency because of the product.

Nachteile

With so many options for storing documentation, it can sometimes be difficult to quickly find the information you need. After a small learning curve, this is easily overcome.

Vorteile

Integrations, ease of use and the ability to manage client documentation easily

Nachteile

Only the fact that it is owned by Kaseya

Vorteile

I like the integrations with different PSA tools and the ability to build SOPs within the application itself.

Nachteile

The price is a little spendy, but it's worth it for what it provides. There is a slight learning curve when setting up new customers and getting the integrations to work.

Vorteile

It allows us to tie documents and configurations and services from multiple sources into a single pane of glass to search all our client base

Nachteile

There are some hassles with once you make or change a field and then someone uses it you cant change or edit it later because that field now in use and no easy way of finding the offending records.

Vorteile

I am a one man MSP. Keeping client information handy and secure is a major priority for me. IT Glue allows me to quickly access client info and add or make changes easily. Being able to do a global search is a million times better than the spread sheet model I started with.

Nachteile

I have nothing negative to say about this product.

Vorteile

I think what I like most is ITGlue's portability/flexibility. I'm a field technician, so having client documentation on the road is essential.

Nachteile

There are still a lot of highly requested features in development that I would love to have. My biggest gripe is their phone app. It has quite a few issues and requires signing in every single day.

Vorteile

Everything is in one place, easy to use

Nachteile

Love it except for the browser extension

Vorteile

The synchronization between ConnectWise Manage, Automate, etc. allow us to manage tools efficiently and effectively.
The ability to link assets together for visibility and access.

Nachteile

Some features are not utilized, due to current software stack.

Vorteile

Software is easy to get around in and find things as long as you take the time to set things up correctly that works for you

Nachteile

Some times the searches are a little slow, but not all the time.

Vorteile

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company. We use IT Glue daily for documentation and to keep up with our daily business practices.

Nachteile

If IT Glue could improve on one area it would be the integrations with more RMM services. With real time input of data that is collected from the RMM services.

Vorteile

ability to build checklist in ITG and then adding BMS

Nachteile

the continued issue of it glue losing Kayseri one button disappearing upon log in from Kyocera one

Vorteile

Easily link all the customer assets. Extremely flexible. Integrates with many other related programs.

Nachteile

It is expensive. But it is worth the money. To do anything interesting, you need the highest plan.

Vorteile

A lot of API support with 3rd party applications
Fast Searching
Perfect for documenting and keeping track of all client passwords and assets
Allows adding more features

Nachteile

Expensive
Would be nice to be able to create core assets