IT Glue – Bewertungsseite 4

Vorteile

Easy central documentation to join password et workflow

Nachteile

Don't know, because it's the first documentation product I use

Vorteile

Managing the IT documents for a small business has been incredibly helpful

Nachteile

Still learning how to use everyday, but customer service has been awesome!

Vorteile

that is works with Auto task and supposed to sync immediately

Nachteile

that it doesn't sync like it says it does from auto task on the contacts part.

Vorteile

IT Glue is straightforward with how you store passwords and documents. It makes it easy to find all your stored information and resolve issues quickly.

Nachteile

The IT mobile app needs to be improved. It lacks a lot of needed features.

Vorteile

This platform is amazing, we use it for all of our documentation management and it works great for all of our needs

Nachteile

No negative comments from me about ITGlue, always adding new features to make our lives easier

Vorteile

Makes life easier to perform daily tasks

Nachteile

So far there is nothing that is standing out

Vorteile

The most streamlined and user friendly IT knowledgebase out there

Nachteile

Glad to see that Offline ITGlue is on the way. Biggest shortcoming was being able to access the information while traveling/onsite with limited connectivity

Vorteile

Ease of storing and accessing documentation

Nachteile

Price is cost prohibitive; causes us to at least consider other products

Vorteile

It's feature packed, has lots of integrations, is secure, useful mobile app I use A LOT, the MyGlue add on is great for our clients to essentially have a secure "IT binder" that both of us update and we can share step by step instructions for various processes through the documentation section. There's a lot of features we're not using and I feel I'm barely scratching the surface of what I can do.

Nachteile

Since signing up for the KaseyaOne interface, the mobile app, on Android anyway, is a little bit more painful to log into. It prompts to login with KaseyaOne. If I do so it will open a browser for credentials, then open the web version of IT Glue on my phone, which is clunky on my small screen, cutting off fields in the password section I use most. I have to remember to X out of that KaseyaOne prompt, then click "not now" on the sign in page, which takes me to the original sign in interface of the app where I can use fingerprint or face detection. This boils down to a couple of quick taps before using the app. It's just something I find a little annoying that can be fine tuned by the company.

Vorteile

The platform is highly customizable and user-friendly, with a sleek and modern interface that makes navigation and data input simple and intuitive.Another standout feature of IT Glue is its integration capabilities. The platform seamlessly integrates with a wide range of tools and services, making it easy to connect with other applications that are used regularly.

Nachteile

One of the main concerns I had with IT Glue was its pricing structure. Although the platform offers a comprehensive range of features and tools, it can be quite expensive for smaller organizations, which may not be able to justify the cost.Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it could be difficult to locate specific pieces of information or documentation quickly.

Vorteile

The key selling point of IT Glue when we came onboard in 2018 was the fact that any object can be linked with any other object. This means that we can have a configuration for a server, with a linked password, a linked knowledge document, a linked flexible asset explaining the SLAs. The fact that all knowledge can be linked to other relevant knowledge without having to search constantly has been a revelation.

Nachteile

There are certain inflexible things in IT Glue - the core assets have always been this way. One example of something that is more complicated than it needs to be because of legacy code is the Documents area. There is great potential here to have something similar to Sharepoint document storage with links to live documents in Office Online. It's definitely improved since we came onboard but it's not quite there yet. You are unable to delete non-empty folders as an example.

Vorteile

IT Glue is a breeze to implement. The most beneficial aspect of the product is the integrations by far. Being able to sync information and map key aspects of data to both devices and contacts is key for the day to day success of our support. Before using the product technicians would spend too much time on tickets hunting for information. Now all the information they could possibly need is at their fingertips. It really is the Glue that ties these portals together.

Nachteile

The fact that documents do not have versioning. Users of the documents if edited have no way to roll back a document or see what attributes have ben changed and by which user.

Vorteile

My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.

Nachteile

The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.

Vorteile

Comprehensive IT documentation and management platform.Helps to centralize and organize IT documentation, including passwords, credentials, network configurations, service contracts, and more.Improves efficiency and productivity in IT asset management, troubleshooting, and customer support.Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.Offers a wide range of features and customization options to meet the specific needs of IT teams.

Nachteile

May be expensive for small businesses or individual IT professionals.Steep learning curve for users who are new to IT documentation and management.Some features, such as automated password rotation, may require additional setup and configuration.Limited mobile app functionality, which may be inconvenient for remote IT support.

Vorteile

Every aspect that IT Glue has to offer is a critical application to our company.

Nachteile

I would like to customize certain alerts based on individual clients.

Vorteile

I like the granularity of permissions, the auditing it has, and how much more productive our team is have one location to go for passwords,how tos, licensing, etc. We especially like the OTPs in the passwords because then we do not have to track down who has what MFA and can get in easily.

Nachteile

Setting up ITG was somewhat difficult and however once you get the feel for it , it starts to make more sense. once you are using it

Vorteile

The integration with ConnectWise Manage was nice.

Nachteile

There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and then you have to move them. Moving them is problematic because IT Glue times out if you try to move more than 40 at once.

Vorteile

IT Glue has been fundamental to improving our documentation within our IT environment, it allows us to standardise our documentation and makes it easy with integrations to provide automated documentation that our service desk can use

Nachteile

Sometimes can be slow to add features as I've seen previously but when features are added a lot of thought has generally been placed in them

Vorteile

The Documentation and keeping track of password including MFA tokens is great.

Nachteile

The fact that we cannot have it run on a server inhouse to protect the data.

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Vorteile

The speed of the interface and search is excellent. When creating documents, the different document types are very easy to use once you master the differences. The MyGlue function customers love. Our tech's also really appreciate the integration with our RMM tools.

Nachteile

The search is not quite as 'global' as Kaseya lead you to believe. Quite often documents are not found even when the search word/phrase is in the title and document body. Also, be careful how many integrations you enable. A lot of duplicate and orphaned data ends up getting created.My 2 big wishes are:1. I wish you could create folders in the Help Center in MyGlue. I don't like the Google approach of "search the bucket". Not all users are Millenials/Gen-Z. We grew up with folders and structure in our lives.2. I wish there were a way to template a skeleton setup for a new client

Vorteile

One of the most notable features of ItGlue is its user-friendly interface, which makes it easy for even non-technical users to navigate and use the platform effectively. The platform also offers a robust search functionality, allowing users to quickly find the information they need.ItGlue also includes a range of customization options, allowing users to tailor the platform to their specific needs.

Nachteile

Only con I have is when there is an outage!

Vorteile

It's easy for us to keep track of important information from our customers and be transparent with them with the help of MyGlue

Nachteile

I'ts not easy for engineers on site to take notes. It takes time for them to have to build out the documents. They're still using onenote for this purpose so we are missing a lot of information

Vorteile

Herding technical people into one repository for configuration information was the ultimate goal, away from Excel and OneNote. Got there in the end but don't under estimate the culture change needed. ITGlue provides the central store for information, pulling in info from various integrations.

Nachteile

There's some elements that are inflexible. It's easy to create "Flexible Asset Sprawl", especially when trying integrations, Network Detective, Datto RMM, Lionguard, Datto BCR all create their own and it can become quite unwieldy. Also, bear in mind that its "GIGO" so if you've got rubbish in your PSA, it will resurface in ITGlue.

Vorteile

The best thing about IT Glue is how easy it is to add, organize and customize documentation. Being able to create custom flexible assets using the software is also extremely easy and allows us to create meaningful data that is customized to a particular business process or role.

Nachteile

One thing that can sometimes be annoying is when trying to attach files to documents or other assets and having the 100 MB file limit cap. Having a higher file limit cap would make the product more useful for attaching files needed for installation to an SOP or Application flexible asset, for example.

Vorteile

It is fairly easy to manage, was easy to set up, and allows for centralization of our client data

Nachteile

We are happy with the software and have no CONS at this time

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Vorteile

Password manager & OTP is helping us a lot

Nachteile

Easier integration with other Datto products

Vorteile

ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location

Nachteile

Network glue the agent has been buggy for us

Vorteile

We use IT Glue to aggregate our client information into one locations. Assets, Password Vaults, Network Diagrams, et.

Nachteile

Entering a login password multiple times a day. Should have M365 user passthrough authorization.

Vorteile

IT glue gives you a flexible way to manage your IT documentation. While some edge scenarios can be cumbersome, the fact is that it is the only platform we have tried (short of a fully customized Sharepoint setup) that is completely flexible to let us build the assets the way we want to without railroading us.

Nachteile

I feel like the pace of development has slowed significantly since the Kaseya acquisition and the focus is now on upselling other Kaseya products that we have no use for. However, new features are still coming out. I would also like to see an alternative way to handle asset management besides 'Configurations' or having to run a secondary PSA just to handle ITAM.

Vorteile

The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors.

Nachteile

The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.

Vorteile

Integration with the different vendors. And the making the product as simple as it's can

Nachteile

Some times it's freezing in terms of search function

Vorteile

Secure password management, and the ability to generate random passwords.

Nachteile

The global search needs improvement. I wish I could see a list of search results on its own page instead of the "type-ahead" style results only. Type-ahead can be delayed, resulting in irrelevant results being selected by accident.

Vorteile

Password and OTP Management. Documentation and access management

Nachteile

Integrations are complicated to configure and do not work right out of the gate.

Vorteile

IT Glue provideds an easy way to start managing customer data.

Nachteile

It now seems to be a stepping stone into buying Kasaya's other services.

Vorteile

Simple and easy to learn and use.Integrations of all our major line of business products

Nachteile

Development of new features has been slow under Kaseya but this seems to be picking up again now.

Vorteile

It works great as a password manager and makes it easy to create new passwords, share passwords, and transfer passwords between organizations.

Nachteile

My team and I have had a hard time getting the IT Glue plugin to work consistently with Firefox.

Vorteile

IT Glue lets us keep all of our customer information in one place. A digital file cabinet detailing every bit of information you would need to know to service the customer. One feature we started using recently is the Vault where we can encrypt and decrypt with a user-specific passphrase. This adds another layer of security on passwords that are sensitive.

Nachteile

There are not many downsides to IT Glue. I would like better end-user training that is specific to a technician and one specifically to an administrator.

Vorteile

IT Glue is the best in the market, when it comes to document management, password management or if you just want to keep the asset record, there are many features available such as integration with the Microsoft 365 and Active Directory etc...

Nachteile

The syncing process across the platform takes a bit of time.

Vorteile

This web based platform is a one stop shop for all of our critical client information. If we need to know something about one of our clients, it always ends up in itglue! I personally love how everything is organized into clients and categories so I can easily find exactly what I'm looking for!

Nachteile

The one thing I think could use improvement would be uptime. I will rarely see that ItGlue will become non accessible due to issues or maintenance . This doesn't happen very often but causes a big impact when it does.

Vorteile

We are not an MSP, but IT Glue has provided us with a central repository of our critical documentation for systems and software. The customization of flexible assets is just what we needed to consolidate different information from many different sources. We use custom checklists for onboarding and offboarding our users and the ability to relate information is very useful. The audit logs are a big help to keep us on track, We love the product and highly recommend it to our partners.

Nachteile

There are no dislikes about the product.

Vorteile

Password documentation with OTP, MSP mode for multiple organisations, ease of use

Nachteile

It demands some work to setup everything properly in order to get started properly, but then again it's an important step when changing a documentation solution :)

Vorteile

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Nachteile

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Vorteile

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too. We have cycled through many applications throughout the years, but not for our documentation! It serves its purpose well - why change?

Nachteile

One downside we have noticed is that the global search sometimes does not function as expected. It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title. Additionally, I would love to see a more robust integration between ConnectWise Manage and IT Glue, where the knowledge base in Manage syncs with IT Glue Documents. This is not so much a downside as it is a wishlist item.

Vorteile

The best parts about IT Glue are the search function, easy to use and very quick and accurate. The linking tool, so you can link passwords to devices etc. The Document creator - super easy to make a step by step document very quickly.

Nachteile

Intergration with Autotask has been a bit of a mountain to scale but slowly working out the issues.

Vorteile

Links and integrations. Flexible asset design is customizable

Nachteile

Document and flexible asset formatting is very basic. Need columns or at least better defintion between titles and data. Readability not great

Vorteile

Su capacidad de gestion e implicación de archivos

Nachteile

Quizas un tutorial para personas inexpertas

Vorteile

IT Glue is very secure and has features to connect related documents and passwords conveniently. User security is high and clean.

Nachteile

The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document. Having a more forgiving search feature would improve this software.

Vorteile

Flexibility of the product, Run Books and Password handling.

Nachteile

Cannot complain on anything with regards to the software.

Vorteile

What this really has going for it is the ability to link items, a SOP can be linked to other procedures and documents allowing you to hand off documentation and have all the related materials linked to the one Item. I also like that their team does not seem to be resting on the product as it is, there are continual improvements and exciting things roadmapped for the future.

Nachteile

The platform lacks the ability to archive passwords that are no longer in play for former employees and the like. This has been on the community wishlist for quite some time with no indication of when or if it will be released.

Another gripe is that core things in the software change FREQUENTLY without any prior warning explanation. Some of the changes have left me scratching my head as to what possible benefit or reason there is to changing things? So I find myself relearning certain aspects of how to use the software which can be particularly frustrating when trying to get through a work day.

Vorteile

Easily handle large amounts of customer documentation, credentials, and other IT information. Our customer accounts are automatically added by integration with our CRM, further reducing time spent on data entry. Credentials for new clients are easy to import.

Nachteile

There have been a couple of outages which affected our business the the past few years, but overall service is highly reliable. As with any online service you should have an offline backup kept up to date just in case.

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