Momentus Technologies (formerly Ungerboeck)

Vorteile

it works very well as a venue management tool, taking the team from initial sale of space through to the event logistics and to settlement.

Nachteile

the CRM component is difficult to work with, coming from a Salesforce experience it does not have the lead and relationship management capabilities that I am use to and so we have had to change our processes to accommodate for using just one software platform

Vorteile

I really like the customer service we receive with Momentus. Its also really easy for me to use and build our menus/rooms/etc. Along with quick reference to reports on our Dashboards that can be very customized. With my knowledge we can use the software the best we can and not have to reach out and have Momentus do all the little updates to menu items, etc.

Nachteile

The overall annual cost is our highest budget item for our department.

Vorteile

Good Calendar system, integrated task management

Nachteile

Document management is clunky, too many steps, no direct open/save path. Tessitura integration was terrible.

Vorteile

This software is extremely easy to use. The implementation was very quick and it was easy to train our staff and get them on board. We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements. I couldn't be happier with our choice.

Nachteile

I wish that we had the capability to create our own reports instead of asking their team to configure the different things that we need. I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)

Vorteile

We love that this software is so user friendly - it makes our daily detailing and tasks an easy process!

Nachteile

There are some things that we would like the software to be able to do that are not currently possible, but hopefully they're coming in the future.

Vorteile

Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.

Nachteile

The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

Vorteile

I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.

Nachteile

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's.

I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.

Vorteile

The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.

Nachteile

There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep. These feels intrinsically basic, but has not been added despite asking for it for over 2 years.

Vorteile

The customer service that we have received over the past two+ years, has been awesome.

We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility.

The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

Nachteile

Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better.

Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

Vorteile

What I like most about Momentus Technologies is its flexibility. I think the system offers users the ability to create customizable fields and views to provide a good user experience. Momentus Technologies is a robust system, so having the ability to break the system down into sizable and usable chunks is an excellent way for individuals to learn the system quickly.

Nachteile

I believe the greatest asset to Momentus Technologies (formerly Ungerboeck) is also one of its greatest weaknesses. This is what I like least about the system. As a former user, now the Systems Analyst, it is very difficult to explain why some parts of the system is not customizable when it makes sense that these areas should connect. Maximizing the user experience sometimes becomes difficult because of those limitations.

Vorteile

Easy platform to navigate, user friendly userface

Nachteile

The lack of detail and options with reporting

Vorteile

The end to end visibility of our business operations. We consider our system to be wrapped around our business, and our business wrapped around the system. It is the glue and key to our successful delivery of our venues and events.

Nachteile

We use full financials, however would not consider it to be a high powered financial tool like SAP or significant enterprise financial software.

Vorteile

We use multiple modules which allow all our departments quick and easy access to event information. The software is easy to use and allows users more freedom to complete their tasks in ways that work best for them. Their customer service team is engaged, dedicated, and proactive.

Nachteile

The system offers a lot of flexibility which lead to customizing the system to meet our needs. Customizing is costly.

Vorteile

Very powerful, infinitely customisable. Great calendar management and event scheduling capaibilities.

Nachteile

Doesn't refresh as you type when searching, UX is outdated but functional. Steep learning curve to master.

Vorteile

The functions and availability of everything that the system can do. It really does have everything.

Nachteile

Sometimes understanding and getting to a point where an average user can fully use the system is difficult. Because it can do so much it sometimes takes a great deal of training and self-exploration to really get a high grasp on the system. Would be nice if it was more user-friendly from the start.

Vorteile

This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow.
They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.
Software updates have been easy to deploy and mostly seamless.

Nachteile

It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.

Vorteile

It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces).

Nachteile

The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies to this system. So for this reason, I end up using the calendar feature of this system only. Also, one of the biggest weaknesses is that there are features I didn't know about, and have learned about in webinars, and have to ask to have them turned on for me, and for each individual user. Because there is no extra fee for these features, I think it would be better just to activate them automatically and provide a link to explain their functionality. I understand it is based on the user. I'm a secondary administrator...perhaps some of this information is given to the main administrator, but does not trickle down to me...and thus we're missing opportunities.

Vorteile

Since moving to a web based program, the ease of access is what is most important to me and my team. We have real time access so we are able to speak to our customers and provide solid information at the very beginning of the sales cycle. When on the show floor selling to our prospective clients, we are able to get several steps ahead, leaving less to follow up on, after our show. This affords us more time, which results in more revenue. It is a very user friendly product and has many characteristics and habits of windows. I find when I am training new users they automatically try certain commands due to the intuitiveness of the software.

Nachteile

As with any software, the different versions and modules make it frustrating when I am working with another facility and I find that they are able to do something within the software that I am not and vice versa. I also feel that there is a better way to "package" or "bundle" the pricing for venues that expand their user base and product usage down the line.

Vorteile

The breadth of features to help you contract, plan and invoice your event

Nachteile

Being able to send automated emails/reports would be a great feature

Vorteile

I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs. It is easy to create steps, fields etc. that are needed to accomplish your company goals and improve efficiency across all levels within an organization including sales and marketing, booking and reservations, contracting, reconciling, budgeting, and forecasting.

Nachteile

What I least like about the software is doing the upgrades. They are necessary but can sometimes be cumbersome to go back through and double check all the functionality is working properly. The good news, is that you can do all of this through the test environment prior to upgrading your production site.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Momentus Technologies (formerly Ungerboeck)

Vorteile

I love the ease of access that Ungerboeck has. Most actions are intuitive.

Nachteile

Some of the guides on the support center need to be updated to reflect new releases, etc. When I need help, I try to use that first before submitting a ticket but it's difficult sometimes when those articles are somewhat outdated.

Vorteile

It allows us to keep everything about the event within the software where all staff can see it. It simplifies processes, as you only need to look in one place to fine things. Be it forms, contracts, payments and the like.
One stop shop that allows us to meet our sustainability goals as well. Less Paper.

Nachteile

The transition of formal paper processes to online has its challenges but so does any new software. The program is so robust, it does take some time to figure out the best way to handle an issue. As a Performance Arts Center we have different needs then the other venues that use this program. However the, but Eventbooking listens and does work to improve the process. It is not always as quickly as you want or need, but it does eventually happen. Which is better then most companies do.

Vorteile

Before Ungerboeck we were using excel to manage our bookings, contracts, and payments etc; changing to Ungerboeck has put all of this into one seamless system that has allowed us to streamline our processes. We are able to better track our clients, payments, contracts, bookings etc and the integration of all this information into one system saves us time on a daily basis. I enjoy the reporting features of Ungerboeck and how they were able to work with us to customize certain reports and processes for my department.

Nachteile

Getting the program up and running does take a lot of time and learning the system can be cumbersome, especially if you have never worked on software like this before. Being the administrator can feel like another full time job some days, especially when staff are having issues with the system or major changes need to take place.

Vorteile

VenueOps is very user friendly. It is easy to navigate and quickly ascertain what you need to do in order to achieve a certain result. The software has a better flow than its predecessor, and, from a Sales Department position within my venue, I can say that VenueOps works extremely well, serving our day-to-day needs.

Nachteile

VenueOps does seem to not function as smoothly as desired for the Events and Operations side of our venue, and some of the way the finance portion is designed is bit troublesome and has given some in our venue a bit of grief. I think the potential is there, and I fully expect Event Booking to improve upon these features, but for now there are some faults within those corners of the program.

Vorteile

One of the things I like best with Ungerboeck is is a highly configurable system.
Our industry as an Exhibition Solutions Provider is a little different to how a Venue or Organiser works but Ungerboeck is Flexible enough to allow us accomplish and streamline our processes effectively.

Nachteile

One of the Cons and is due to the vastness of the system is sometimes quite a few small things get by the QA team which I feel should have been picked up. This has become more apparent over the last few years. That said when the issues are reported that are hotfixed into the system in a reasonable timeframe.

Vorteile

We love that it keeps all of our information in 1 spot. As a team that balances many internal and external booking sits vital to see how and when our spaces are being used and for those of use who are booking external events, it has been a huge gift to our team to be able to share easy communication about an event, before, during and after; to track clients and their events; and to stop having to search endlessly in paper files for the information we need. It has streamlined our internal systems incredibly!

Nachteile

The mobile experience still needs improvement. This is often the format we are using during an event or facility tour, and it makes the information harder to access or add to when on the move with a client.

Vorteile

I think the ease of using Venue Ops more than just for booking has been really great!

Nachteile

I would love to see an app made for the software.

Vorteile

Simple and intuituve interface, while also very complete in necessary features. Very strong as a booking software + CRM.

Nachteile

Some minor areas of the CRM contact area can be improved, but the best part is that Eventbooking tracks all of these suggestions and works to make the improvements when there are enough requests.

Vorteile

As a venue operator, the software seamlessly connects all of our internal departments from Events to Facilities to Security, and allows us all to communicate together without needing multiple formats, mediums, or different software to accomplish a proper event construction and implementation.
- Internal Communication
- Amount of Information to Communicate/Input
- Construction around the entire customer journey of an event from Sales to Invoicing and everything in between

Nachteile

Aesthetics are slightly droll and bland - but this is a very minor complaint and recognizes that with v30 the aesthetics and layout are significantly improved from as recent as v19! Some limitations and lack of flexibility with customizing and constructing reports make for occasionally confusion report generation.

Vorteile

It is so easy to use. I was given the task of becoming the VenueOps expert when I started, and it was so easy to learn and figure out. I love the calendar. It has helped keep all of our events organized both on the planning end and keeping the rest of our full time staff informed of events that are confirmed and if there are holds. I also find the operations daily view very helpful to get information out to specific departments so that they are aware of what needs to get done for an event. As for the planning side, I find the detailing process fairly simple and helpful for creating event orders.

Nachteile

I don't really like how everything has to be tied to a quantity and if you make it "no quantity required" that it can't be added to an invoice with a price. Or if it can, I have not been able to figure that out.

Vorteile

Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy

Nachteile

When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix

Vorteile

The ease of using the software has been very beneficial for our company. Every staff member is expected to use it, and it has been easy for them to learn how to do so. I also enjoy how much is possible to do with the system. There are lots of ways you can customize it to your needs and options to do things in multiple ways. We have been able to show each department how to use VenueOps to find just what they want to see instead of seeing all the departments information. They can just get what is pertinent to them and thus far this has gotten a lot of positive feedback.

Nachteile

It has been very difficult to get everything up and running for our company. We have 15+ departments using the software and each in a different capacity. After being live in the system for almost 6 months, we haven't made a ton of progress yet. There are some departments functioning at only about 10% and others at almost 95%. It has been hard to keep the departments on board when they are still waiting for their piece to be ready.

Vorteile

The USI software is very flexible and can be customized to the users needs with some time and financial investment. The team of USI professionals are very knowledgeable and supportive of the software. Also this shifted us to a cloud solution which is extremely beneficial, particularly while we are in the COVID situation.

Nachteile

Our organization has developed various processes over the years while using a self developed software solution. This meant that when migrating to USI we needed to customize a fair amount of the system. Some of these were easier than others but the team made sure we got what we needed. This does however lead to complexities in terms of the long term support we will require from the vendor. Not a huge downfall just something we will need to adapt to.

Vorteile

UB is the ultimate communication tool, that's what's most attractive about this software. With some inputting on your part, it can track, hold and spit out reports with ease, but also with a quick glance inform everyone of everything happening in your space.

Nachteile

What will take time is learning how to operate UB, specifically as an Admin User. Remembering where to go and where to find certain things might be frustrating at times, especially if you want to know everything quickly. Since UB is a software like no other, you will have nothing to compare it to as reference, to create an ease of use in your mind.

Vorteile

We undertook a self implementation of the USI software; the System administrator was fantastic in helping us achieve our desired outcomes and working through our desired (and some undesired) workflows; this significantly improved our end result.
The software is easy to use and makes sense for the delivery of catering and events; managing our complex booking processes and providing a source of truth of our event information.

Nachteile

The software is expensive; not necessarily overpriced but everything costs. The online functionality remains quite limited given how important this is in the current environment.

Vorteile

The ease of having everything in one place is fantastic! Prior to this I used Opera Sales & Catering for 3 years

Nachteile

Feature losses from V20 to V30 are painful. For example no "Check in all" function in V30 & email sent from UBS not appearing in Outlook sent box

Vorteile

I LIKE THE VERSITILITY AND FLEXIBILITY OF THE SOFTWARE. I ALSO LIKE THE AVAILBLE TRAINING AND ASSISTANCE. [SENSITIVE CONTENT HIDDEN] MADE THE EXPERIENCE AWESOME. OVERALL THIS SOFTWARE DOES WHAT WE NEED IT TO.

Nachteile

WHEN YOU HAVEN'T USED IT FOR AWHILE, IT TAKES A BIT TO NAVIGATE.

Vorteile

This software gives you the capability of organizing all event information in one place which is extremely helpful when trying to keep everyone in your building informed and up-to-date.

Nachteile

Without the ability to have a staff member dedicated to setting up the system for your particular building, it can take awhile for all features to be discovered and utilized. This is an issue that not all buildings will face, but there is quite a bit a back work and training required to get started with this in the beginning. There are still features not being utilized yet.

Vorteile

It is nice to have access online 24/7 and have key information available at your fingertips, when you need it.
Accessibility, is important.

Nachteile

expensive sessions and customization, is costly.

Vorteile

Ease of use, easy to install on-premise, excellent documentation and support. Company is always open to integration and customization. Software cost is just about right for our company.

Nachteile

Before, we could only use IE to run the app. But now they have a version that will work with any browser. Heading in the right direction. We will upgrade to this latest version soon.

Vorteile

Having seen the various versions of the product and the change in the way Ungerboeck is developing in the last few years, it's really great to see. The features have been significantly enhanced and it is the most comprehensive product for all Event Management needs. It covers from the CRM to the financials and if you are and Organizer it provides you with the complete functionalities to work with.

Nachteile

Duplication
Lack of Workflow for approvals

Vorteile

Ungerboeck is an organization who makes one product, the one that bears their name. That's evident in the seemingly endless customizability.

Nachteile

The degree to which the system can be customized is also a weakness as that can quickly create too many choices for users.

Vorteile

I have used this for about 10 years through all the way from v19 to the latest upgrade of v30. Whilst there are always little bug bears and efficiencies, overall it has been an extremely useful and powerful tool that makes the event coordination process quite seamless across multiple departments.

Nachteile

The bugs when upgrading are usually the most challenging but Ungerboeck does work hard to improve these quickly and efficiently

Vorteile

Software has capability of handling complete Exhibition process from start to end. It is really user friendly and easy to setup.

Nachteile

Need to be more pro-active to include the most recent changes in the market. Licensing option need to be more flexible

In Betracht gezogene Alternativen

Vorteile

Love the connectivity and how it flows to all departments.

Nachteile

Since VS 20 and above some of the booking procedures are a little cumbersome

Vorteile

It is extremley flexible and can be adapted to individual business needs, it is user friendly and also easy to learn and to develop for administrators.

Nachteile

Implementation of new versions and fixing little system bugs can be sometimes difficult, due to the fact of individual configuration and set ups.

Vorteile

Event orders, service orders, event bookings and service delivery is very easy in EBMS as compared to any other industry specific application.

Nachteile

There are some financial bits that can enable EBMS to perform even better.

Vorteile

Visually appealing, and the calendar is easy to use when I am adding events.

Nachteile

I don't like that the reporting function is difficult and that I need to reach the support team whenever I want to create a new report.

Vorteile

It’s ease of use. Ability to store notes and documents for each event.

Nachteile

The way it prints is clunky. You need to export the calendar and then print instead of a print button.

Vorteile

The ease of use, workflow, and overall user experience.

Nachteile

Some limitations with exporting to excel