Chronicle

Dear Sheryl,

Thank you so much for sharing your experience with Chronicle—we truly appreciate your thoughtful feedback. It’s fantastic to hear that our platform is making a positive impact on your cemetery management and community engagement efforts. We take great pride in ensuring our software meets industry needs, so it’s wonderful to know it’s working well for you.

We also appreciate your note about speed. We’re always looking for ways to improve, and your feedback helps us refine Chronicle to make it even better. If you ever have any further suggestions or need any support, please don’t hesitate to reach out—we’re always happy to help.

Thanks again for your trust in Chronicle. We’re grateful to have you as part of our community.

Warm regards,
Chronicle Team

Dear Philip,

Thank you so much for taking the time to leave such a detailed and positive review of Chronicle on Capterra. We are thrilled to hear that you find our software easy to use and that our customer service has met your expectations from start to finish. Your kind words about our features and value for money are greatly appreciated.

We noticed that while you rated us highly in all areas, the "Likelihood to Recommend" score is 3/10. We strive to provide the best possible experience for our users, and understanding any reservations you might have is important to us. If there are specific areas or features you think we could improve, we would love to hear your feedback.

Thank you again for your support and for being a valued member of the Chronicle community. We look forward to continuing to serve you and your cemetery organization.

Best regards,
Chronicle Customer Success Team

Hi Shawn,

Thank you for the positive review! We’re thrilled to hear that your experience with Chronicle has been great!

To change the date format to display the year only for both birth and death dates, simply click the icon with the up and down arrows next to the calendar icon in those fields. Please don’t hesitate to reach out to our Support team if you have any further questions. Thank you again!

Hi Dale, thank you for your feedback! We’re glad to hear Chronicle is helping streamline your cemetery's operations and that our team has met your expectations. We appreciate your support as we continue enhancing the platform to bring you even more value. You can always reach out to our support team anytime you need anything!

Hi Virginia, thank you for your fantastic review! We're thrilled to hear that our customer support and development team has been able to meet your expectations. We will definitely keep working on adding more features to improve our platform, so stay tuned!

Hi James, thank you for your review! We're delighted to hear that our mapping and records management have been cost-effective for your business. We appreciate your understanding regarding occasional slowness and are glad our team has been helpful and responsive. Your feedback is invaluable as we continue to improve.

Hi Debra, thank you so much for the review! We're glad to hear that you're satisfied with the result of the project. Regarding your feedback, we will keep working to improve the stability of our platform. Looking forward to continue working with you!

Hi Rosemary,

Thank you for taking the time to share your experience with Chronicle on Capterra! We truly appreciate your kind words and your 5-star ratings for overall quality, ease of use, customer support, and value for money. It’s great to hear that Chronicle has been a valuable tool for your research and record storage needs.

We also appreciate your feedback regarding the search button's loading speed. Our team is always working on improving system performance, and we’ll take this into account as we continue refining our platform.

If you ever need any assistance or have further suggestions, please don’t hesitate to reach out. We’re here to ensure you have the best experience possible.

Thanks again for being a valued Chronicle user!

Best regards,
Chronicle

Hi Lynn, thank you for your wonderful review! We're thrilled to hear that Chronicle has been a great fit for your cemetery. We appreciate your feedback about payment methods and are grateful for your kind words about the speed of our implementation, training, and support.

Hi Peter, thank you for your review! We're delighted to have been able to assist you and your team of curators in managing the cemeteries. We're looking forward to keep serving you and your community!

Hi Michelle, thank you for your kind review! We're thrilled to hear that our platform has been able to help visitors and researchers. We will definitely improve our platform to be more responsive, so please stay tuned!

Hi Brandi, thank you for your fantastic review! We’re thrilled to have been able to assist you in digitizing your records and meeting your expectations. We appreciate your suggestions on zooming and adding grave plots, and we're actively working on these features. Your recommendation and positive feedback about our support team mean a lot to us. We're excited to hear more from the residents and council.

Hi Joni,

Thank you for sharing your experience with Chronicle! We appreciate your positive feedback on our user-friendliness and communication. It’s great to hear that our team was able to address your concerns and rectify the initial map inaccuracies. Ensuring accurate records is a top priority for us, and we’re always striving to improve.

We also appreciate your ratings and take your feedback seriously as we continue to enhance our platform. If you have any further suggestions or need any assistance, please feel free to reach out—we’re always here to help!

Thanks again for your support and for being part of the Chronicle community.

Best regards,
Chronicle

A massive thank you for sharing your Chronicle experience—it's like music to our ears! 🎉 We're over the moon to hear how Chronicle has been a game-changer for you, fixing those Excel and Access blunders and keeping things smooth with its self-correcting magic.

Happy to see that you rated our customer support a 5 star which is a testament to what we believe in as part of achieving customer satisfaction.

We get the struggle with slow internet—ain't nobody has time for that! And thanks for the heads-up on file sizes during uploads; we're all about that user-friendly experience and we have been working on improving the upload and file capacity to make it smoother in the future.

Your reasons for choosing Chronicle totally warm our hearts—biographies, benefits for the cemetery, and Rocky treating you like a buddy, not a dollar sign. We're all about making you feel at home here.

Thanks for being an awesome part of the Chronicle family.

Hi Michael, thank you so much for your review! We're glad to hear that you find our platform easy to use and has been able to replace your old website. Accounting software integration is something that we have in our roadmap, so please stay tuned!

Hi Vanessa, thank you for your review. We're glad that you find our platform super easy to use and has been instrumental in digitizing your cemetery. We also appreciate your feedback on the responsiveness of our system, and we will be sure to improve it.

Thanks a ton for your positive review on Capterra! 🌟 We're thrilled Chronicle has made your cemetery management easier.

Your shoutout to our team's professionalism and Chronicle's impact on your records is fantastic to hear. We've noted your feedback on visualizing columbarium niches and are always working to enhance your experience.

If you ever have more insights or need assistance, feel free to reach out. Happy holidays, and here's to a great year ahead!

Hi Marie, thank you for your kind words! We're glad that our system has been able to suit your needs. Looking forward to continue working with you and your team!

Hi Raymond,
Thanks for the 5 stars. You are amazing!
Hi Ray,

Thank you for sharing your experience with Chronicle. We're thrilled to hear it's making a positive impact on your cemetery administration process. Your feedback is invaluable to us.

Thanks again for choosing Chronicle. We look forward to continually exceeding your expectations.

Regards,

Hi Tennille,
A big thank you for sharing your experience with Chronicle! We're overjoyed that you appreciate our quick and user-friendly cemetery search function.

We also value your candid feedback on the mobile experience. Understanding the importance of mobile accessibility, we're actively working to refine it for a more seamless experience on smaller screens. Your insights drive our ongoing efforts to enhance Chronicle continuously.

Should you have more suggestions or areas for improvement, please feel free to reach out. We're dedicated to ensuring your experience with Chronicle remains positive and user-centric.

Thanks again for your support, and we're thrilled to have you as part of the Chronicle community.

Dear Ellen,
Thank you for giving us a 5-star rating and suggestions in the review.
We are sorry to hear about your difficulties in operating our software. To answer your comment regarding the terminology, we launched a new feature in November called "Organization Dashboard" where you can customize the terminology to best suit your organization. https://help.chronicle.rip/article/52/organisation-dashboard-access
Our team will reach out to you to arrange a training.

Have a happy holiday and we will chat with you soon!
- Chronicle team

Hi Kurt,
Wow! First of all, thank you very much for taking the time to write a comprehensive review, you are the best!

Everything you wrote here aligned with who we are and what we aim for. We want to be the solution for all sizes of cemeteries, we know that smaller cemeteries have very limited choices of software within the budget.
We are glad this resonates with you and that you found Chronicle useful.

Thank you for using our story feature to add obituary details to each burial, and to notice our feature enhancements! This year our team work very hard to keep adding and improving our software, and we are thrilled that it resulted in a review such as yours.

Cheers for a better and better journey in 2023.
- Chronicle team

Hi Judi,
Thanks so much for taking the time to leave us feedback and sharing your experience with us.
We are glad that Chronicle is useful for you, the Trust, and your community.

We are glad to be on the 18 months of digitising your cemetery and thrilled that is worth it! We will try to do our best, for months and years to come!

We take all reviews seriously and will use this as an opportunity to improve our product and services in the future, so we will be in touch.

Have a happy holiday season,
- Chronicle team

Hi Julie,
Thank you so much for your review. It's really meaningful to us to see our work reflected in the 5 stars review from our customer, and we will try our best to keep it.

Let us know if you have questions or need more assistance.

We're ready to take more nightmares out of cemetery management!

Have a good day,

Dear Sandy,
We are really thankful to have MRC as one of ours. Furthermore, thank you for all your support in getting good words about us out there, being our guest in our webinar, and recommending us to other councils.
It's been our pleasure working with you and your team.

We are glad that Chronicle makes the whole process and experience of accessing cemeteries easier and better for you, the council members and staff, and the community.

We are also happy that the feature enhancement we did helped you with the difficulties. We have taken notes on your suggestions and we will keep you updated.

Have a great holiday season,
- Chronicle team

Hi Janelle,
The team at Chronicle is thrilled to receive such a perfect rating. We will try to keep it up!

We absolutely love your reason for choosing us and we are thankful for that. We want to be feature-rich but simple enough for everyone to use and we are glad that even the council members found it simple yet useful.

If in the future you have any suggestions or ideas to improve our software and service, please let us know!

Have a happy year-end holiday!
- Chronicle team

Hi John,
Thank you for the review. We heard and valued your input. Thank you for understanding that this project will be an investment, especially to the community, and decided to start the digitisation journey with Chronicle.
We're working hard to improve our features and services.
While on that, we ensure that we support you in the digitisation process.
Let us know if you need anything along the journey.
We will be happy to help!

Warm regards,
Chronicle team

Dear Lisa,

Your review made our day! Thank you. We are humbled to know we are the best decision you have made in years and our support team is the best you have ever found (*we are flattered).

It's really nice to have like-minded people supporting our bigger mission where the public can have access to the deceased records, their stories, and the burial locations. Inspire generations to come through our cemetery management platform.

We want to let you know that we've heard you; a feature request for more categories (such as for veterans) is coming in 2023 :)

Have a happy year-end holiday, Lisa
- Chronicle Team

Hi Lorreen,
Yes, we are proud to serve our home country with a mission to digitise cemeteries worldwide! We thank you for working with us to help the Shire engage with the community through the cemeteries.

It's been a pleasure working with you and the rest of the team.
We noted your feedback about the headstone survey, and we will ensure we communicate the benefits to our potential customers.

5 stars rating is like a pat on the back for everyone in the Chronicle team, and we do not take it for granted. We will always try to keep it up and improve.

Let us know if you ever need anything else!

Stay warm,
- Chronicle team

Dear Benjamin,
It's been our pleasure to work with you and Logan City Council.
Your review made our day! Thank you. We are glad that you enjoyed using Chronicle, moreover, your community is getting access and benefit as well.

Yes, the cemetery plot sales feature is in our product development plan and we will keep you updated!

Please reach out to us if you have any suggestions, feedback, or ideas.

Have a great holiday season,
- Chronicle team

Hello Sue, Thanks a lot for your feedback. It's lovely to see those 5 stars. We will try to keep it up! We value personal relationships and really appreciate your support (thanks for recommending us to other cemeteries too). Yes, we try to maintain our quality of service and make sure we are affordable as our main goal is to help cemeteries serve the community and preserve their history. That's why we cater for all kinds and all sizes of cemeteries. We're glad you're happy with this approach.

We're sorry about the visibility on google search, I'm sure there are things we can collaborate on to improve it, and we will be in touch. Let us know when you need our assistance.

Stay healthy and safe,
- Chronicle team

Dear Gillian,
Your review made our day! Thank you. We are glad that you enjoyed using Chronicle.
We will share this with the team to let them know how we are doing.

If there is anything we can do to improve our product and service, please don't hesitate to reach out to us.

Have a happy holiday,
- Chronicle team

Hi Lisa,
Thank you very much for your review. We're happy to see all those 5 stars and will try our best to keep it.
We always have the community as our focus and we're glad we could help preserving the history through this digitisation of your cemetery. We also try to accommodate all kinds and size of cemetery and we're happy to be able to help you solve problems and make things easier.

Dear Amy,
Thank you for giving us feedback. Your review means a lot to us. We will use this as an opportunity to improve our services in the future.
We are glad that you found Chronicle useful.
If there's anything else we can support you with, please reach out to us.

Have a happy holiday season,
- Chronicle team

Hi Trevor,
Thank you for your feedback and the support to Chronicle while we keep building and improving our software features and functionalities.
We heard and valued your input.

We will be in touch, and you will be the first to know when the feature is here!

Warm regards,
- Chronicle team

Hi Joe,
Thank you for filling out the review for us! We are glad that you and the Trust found Chronicle useful.

We also have received feedback from you and want to let you know that we heard you. We will try our best to accommodate requests and improve our software and services.

We will be in touch, and we hope those 4-star ratings can turn into 5 stars.

Have a happy holiday,
- Chronicle team

Hello Dianne,
Thank you for your feedback. It's very lovely to see those 5 stars. We will try to keep it up!
Yes, we do most of the work of digitising project, we can also adjust the services that we offer according to your needs with very affordable pricing as our main goal is to help cemeteries serving the community and the preserving the history. That's why we cater all kind and all size of cemeteries. Let us know when you need our assistance.

Cheers,

Hi Scott,
Thank you for filling out the review for us! We are glad that you found Chronicle useful.

To answer regarding the immediate contact support (for the US timezone), we are excited to let you know that next month, we will have a dedicated support team for the North America region! Hopefully, this will help you better in your journey with Chronicle and improve the 4-star rating to a 5-star rating.

Happy holiday,
- Chronicle team

Hi Andy,
Thank you for your feedback. It's been a pleasure working together with you and your team.
Regarding the user's manual, yes we are aware and we're preparing a better and comprehensive learning resources. Meanwhile, we make sure that our team is ready to help you and we build our software and features very user-friendly and easy-to-use.
We would love to get 5 stars, so will be in touch with you on how we can improve our product and services.

Regards,

Hi Kenton,
Thank you very much for your review. It's been a pleasure working with you and your team. We're happy to see those 5 stars and we hope we can continue to improve our service and product.

For your Cons regarding the screen capture function, it is actually already possible in Chronicle. After selecting any plot or interment, on the left panel you can click "PDF Report" to create a printable map identifying the location and listing the interments.
Our team will reach out to you personally to help you with it. If you needs other assistance, feel free to let us know.

Have a good day,

Hello Margaret,
Thank you for your feedback. It's very lovely to see those 5 stars. We will try to keep it up!

We understand our customers need an easy-to-use software and we try to accommodate it with our developments. We also provide a knowledge base and training to our customers.

Let us know when you need our assistance.

Cheers,

Hi Christopher,
Thank you for your kind feedback.
It's been our pleasure working together with you and your team.
We're happy to see the 5 stars. They mean a lot to us and we're going to do our best to keep it.
What you wrote in the "Cons" is very common in cemetery management, and that's why we're here, so let us know if you need help regarding the integration with your old manual records.

Sincerely,
Chronicle team

Hi Margaret,

Thank you for filling out the review for us! We are glad that you found Chronicle useful so far. We will always strive to give our best. So if in the further journey of using Chronicle you have any suggestions, feedback, or idea, feel free to reach out to us.

Have a great year-end holiday!
- Chronicle team

Hi Sue,
We can't thank you enough for your glowing review! 😊 It's fantastic to hear that navigating our website and uploading data have been a breeze for you.

As for the challenge of finding time to upload all that information, we totally understand – time is a precious resource! If there's anything we can do to make the process even smoother or more time-efficient for you, feel free to let us know.

We truly appreciate you being part of our community and look forward to continuing to provide you with an excellent experience.

Hello Howard,
Thank you for your feedback. It's very lovely to see those 5 stars. We will try to keep it up!

We received many compliments about our visual map and customer service and we take pride in it.

Let us know when you need our assistance.

Cheers,
Chronicle Team

Hi Karen, thank you so much for the review. We're happy to see those 5 stars and will try to keep it up. It's been a pleasure working with you and your team. Thank you for choosing Chronicle so that your community and public can access the cemetery and burial information easily. Feel free to ask me to give you a call when you need me to, I'll be glad to help.

Best regards,
Andi & Chronicle team.