Tidio

Vorteile

Benutzerfreundlicher Live-Chat der individuell gestaltbar ist und unseren Kundenservice unterstützt.

Nachteile

An der Software selbst hatten wir bei der täglichen Nutzung nichts auszusetzen. Die Anpassungsmöglichkeiten könnte man noch erweitern für das Chat-Widget.

Vorteile

Wir nutzen es für Email Marketing und sind sehr zufrieden

Nachteile

Alles ist super es gibt nichts zu verbessern

Vorteile

It is easy to setup and does the job it needs to do. It also has a free option which makes it great for smaller businesses

Nachteile

It is limited for bigger businesses when you want to automate more, and have an more efficient customer service system.

Vorteile

It was easy to setup, configure, and manage. It looked good on our website. The Wordpress Plugin worked.

Nachteile

Their VERY restrictive anti-Christian policy which prohibits the use of their AI on a church website. We're a church website! We're not inciting violence or any other horrible thing. We're just listing event times, theology and practice, and lots of pictures and media.

Vorteile

It's simple to engage with our customers in real-time using Tidio live chat feature. Tidio provides effective customer support services. Tidio chatbots feature provides instant responses to our clients.

Nachteile

As of now, I cannot mention any negative remarks about Tidio as it works suitably.

Vorteile

Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email.

Nachteile

Bad pricing, terrible mobile app and inhonest business practices

In Betracht gezogene Alternativen

Warum Tidio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Tidio

Vorteile

Tidio has a really easy onboarding, strong design and surely one of the simplest to use Dashboards i have seen.

Nachteile

The pricing could be a bit less, but overall no real cons in the product itself.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Tidio

Vorteile

Seemed simple. Good user interface for customers.

Nachteile

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Vorteile

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Nachteile

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

In Betracht gezogene Alternativen

Warum Tidio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Tidio

Vorteile

For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control.

Nachteile

Besides the price I have no other reason to complain.

Vorteile

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Nachteile

Quite difficult to set up conversation flows

Vorteile

The fact that it combines a number of communication channels into a single easy to use tool. Tidio has a user friendly interface and an easy set up which is easy even for people with limited technical skills.

Nachteile

I tried it on mobile app and it was a little unstable.

Vorteile

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Nachteile

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Tidio

Vorteile

Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works perfectly well in creating auto responses basing on the knowledgebase

Nachteile

Paying separately for every module is making the software expensive, they should consider a suite account that can combine all modules like marketing and customer communication

Vorteile

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

Nachteile

The mobile application does not sync well with the desktop application for notifications

Vorteile

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

Nachteile

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

Vorteile

Software is easy to open a chat with client in the application, it is easy to install on the website

Nachteile

the tool is easy for me and have no issue with this for now

Vorteile

Online chat is great. I can see visitors.

Nachteile

member seat charge is a little expensive

Vorteile

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Nachteile

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Vorteile

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Nachteile

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Vorteile

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Nachteile

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

In Betracht gezogene Alternativen

Vorteile

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Nachteile

I am satisfied with the platform overall.

Vorteile

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

Nachteile

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Vorteile

enabling me to know what's the other party writing

Nachteile

the new design is really bad, the old one was easier

Vorteile

I liked the fact that tidio's user interface was quite nice. Our business is mainly for the gaming industry fanatics, therefore they are looking for this fancy looking user interaction and design. I believe tidio is quite exceptional in that manner compared to other live chat plug-in providers.

Nachteile

It's speed quality was not that extremely good honestly. Even though it isn't super bad, even with free live chat plug-ins which I had tried out, my web page speed tests were giving better or similarly results. That is a topic you must get more advanced in I believe.

Vorteile

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Nachteile

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

Vorteile

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Nachteile

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Vorteile

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Nachteile

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

Vorteile

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Nachteile

Tidio provides excellent customer support and services hence I have nothing to complain about.

Vorteile

Gemakkelijk te installeren, veel opties en mogelijkheden (maar je komt al snel essentiële zaken tegen waarvoor je extra moet betalen). Daardoor uiteindelijk vrij duur.

Nachteile

Grootste nadeel is het feit dat ze de mogelijkheden van elk abonnement regelmatig "downgraden". Je betaalt voor bepaalde zaken en plots blijk je daarvoor een duurder abonnement te moeten aankopen. Ook de maandelijkse prijs gaat snel omhoog. De software lijkt de logingegevens ook niet goed te onthouden (steeds opnieuw aanmelden, waardoor je trager kunt reageren).

Vorteile

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Nachteile

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Vorteile

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Nachteile

I have no negative aspects to point out about this tool.

Vorteile

It helped me to communicate with my customers when I wasn't able to be online.

Nachteile

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Vorteile

Simple pour mettre en relation un client avec une équipe de technicien

Nachteile

ils n'ont pas intégré ni de base de connaissance ni d'IA pour répondre aux questions

Vorteile

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Nachteile

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Vorteile

Le chatbot avec ses réponses personnalisées et automatisée.

Nachteile

Le faite de ne pas avoir beaucoup de possibilités et n mode gratuit.

Vorteile

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Nachteile

Pricing to remove branding is still too expensive

Vorteile

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

Nachteile

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

Vorteile

service clientèle rapide.
Plateforme ergonomique et facile d'utilisation avec chat en direct intégrer

Nachteile

jusqu'a présent je n'ai pas encore eu un soucis particulier sur tidio je le recommande

Vorteile

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Nachteile

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Vorteile

Le chat en ligne ainsi que la personnalisation des flows.

Nachteile

Le tarif, qui à mon sens, est un peu elevé.

Vorteile

The interface and Lyro AI solves questions faster and accurately

Nachteile

Pricing of the solution as the tool is too expensive to use

Vorteile

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Nachteile

What I don't really like is the quality of the payment plan and what's involved in the package

Vorteile

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Nachteile

Sometimes the notification would failt to pop up making me miss chats in real time

Vorteile

The free model, the option to set up automated flows

Nachteile

Complex set up on Logier flow sequencing

Vorteile

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

Nachteile

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Vorteile

J'apprécie la fantastique capacité de Tidio à créer des chatbots hautement personnalisables

Nachteile

Bien que Tidio propose des options solides pour créer des chatbots, la personnalisation avancée peut être quelque peu limitée

Vorteile

Tidio est un logiciel très spécial et efficace en chat direct . Ce logiciel me permet de rester en contact avec tout mes clients et de les servir en bonne qualité.

Nachteile

Je n'ai pas d'inconvénients avec ce logiciel.

Vorteile

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Nachteile

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Vorteile

Easiest way of attending to clients in the shortest time at ago

Nachteile

Delay in approvaling accounts and disable them without giving a clear reason