Bókun

Vorteile

Very punctual and helpful. Matters that needed to be fixed immediately that could of ruined my business if I had not been able to get the support when needed

Nachteile

Other then not being able to call them over the phone I was surprised to actually have a live agent respond quickly without me having to send an email and hope they respond in a day or two

Vorteile

Its reach to every aspect of experienclve operators.

Nachteile

The complexity and intricacy of the system.

Vorteile

Being a Tripadvisor company makes the integration with Viator good

Nachteile

It does not have a Package Creation Feature at all
Plenty of bugs and they don't even know when they will got them fixed
Backend seems from 15 years ago
The email options are a joke

Vorteile

Easy to use, used to be great for small businesses.

Nachteile

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Vorteile

If I have any issues I can call or have a chat with Bokun representatives and they will try and sort out your issues step by step!

Nachteile

At first we did not know where to start however the more we used it the better we understand. Then there is the great support staff that have assisted us

Vorteile

- Management of tours with flexibility in details such as start times, pricing
- Management of list of tour guests and ease of sharing details with the tour guides
- Managing availability of tours
- Management of team members
- Widgets for the website: this is a killer feature

Nachteile

It's not their fault but the biggest problem is that 1 Bokun account connects with only one Viator account. As we were venturing into multiple cities and looking at managing multiple Viator pages. That doesn't well. The suggested solution is to create a new Bokun account that is not convenient.

Vorteile

We developed an in-house plugin to connect our tours to different OTAs through bokun. Tech team has been very helping.

Nachteile

Documentation could have been a bit more advanced

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Accuracy, Practical, Highly Professional

Nachteile

Many details, complexity which are needed for accuracy

Vorteile

We are very pleased with bokun! Absolutely the best selection, knowledgable well trained staff available to assist anytime, never failed to deliver.

Nachteile

At first it was a little frustrating trying to make an initial connection and understanding of what it was and almost didn't order the service; but once the ball got rolling it was clear that this was our best choice. No cons worth to mention

Vorteile

The quality/price is unbeatable. And the support team is very helping

Nachteile

The personnalisation options. And still impossible to mix Bokun with Google booking.

Vorteile

Easy to use and reliable system. The Bókun staff reply our questions fast and solve all problems quickly and accurately with personal service.

Nachteile

I would like to be able to customize the system to our tours and that is sometime not possible.

Vorteile

The availability. The customer support service.

Nachteile

It was easy the integration with my business.

Vorteile

The most valuable feature about this is that we can connect with other businesses for collaboration and distribution of our products

Nachteile

The fact that connectivity with other softwares needs to be done by the team so we lose some time in between implementation

Vorteile

This booking software is great help a lot in keeping it simple to manage our streams of sales

Nachteile

Website builder could reduce cost for it

Vorteile

Easy to use, really comprehensive, the best customer service ever

Nachteile

Nothing yet, it's really well thought through